Exhibit 2.2
AMENDMENT NO. 1 TO TRANSITION SERVICES AGREEMENT
This AMENDMENT NO. 1, dated as of
March 31, 2008 (this “Amendment”), to the
Transition Services Agreement dated as of January 15, 2007
(the “TSA”), by and among VERIZON INFORMATION
TECHNOLOGIES LLC., a Delaware limited liability company
(“Supplier”), NORTHERN NEW ENGLAND TELEPHONE OPERATIONS
LLC, a Delaware limited liability company (as successor to NORTHERN
NEW ENGLAND TELEPHONE OPERATIONS INC., a Delaware corporation),
ENHANCED COMMUNICATIONS OF NORTHERN NEW ENGLAND INC. (collectively
“Buyers”), and FAIRPOINT COMMUNICATIONS, INC., a
Delaware corporation (“FairPoint” and, after Closing,
“Surviving Corporation”). Capitalized terms used but
not defined herein shall have the meanings given to such terms in
the TSA, and all references to Articles and Sections herein are
references to Articles and Sections of the TSA.
In consideration of the premises and
the mutual promises herein made, and in consideration of the
agreements herein contained, the parties, intending to be legally
bound hereby, agree as follows:
1.
Amendment to Schedule A. Schedule A,
Section VSO.RM.3 Fraud Prevention and Monitoring shall be
amended to read in its entirety as follows:
DESCRIPTION — Fraud Prevention and Monitoring
Supplier will
monitor Buyers’ Customers for fraudulent voice calling 24
hours per day — seven days a week (24/7). Supplier will
monitor Buyers’ Customers utilizing a variety of methods that
are currently used in the business including individual case
analysis. Cases are related to individual customers that break
thresholds for having a specific number or dollar of calls, or
other unique calling pattern, within a designated test time period.
When a threshold is broken and the alarm requires analysis:
| |
a. |
|
Supplier will investigate the service for fraud. |
| |
| |
b. |
|
Supplier will block all toll accesses (collect, bill-to-third,
VZLD Calling Card, VZLD personal toll free and direct dial access)
if fraud is verified in the reasonable judgment of Supplier. |
| |
| |
c. |
|
Supplier will also disconnect the end user’s local
services if the account is found to be the subject of Subscription
Fraud or ID Theft. |
| |
| |
d. |
|
The Supplier will attempt to call the customer for verification
of calls and will attempt to notify the customer via phone call,
letter, or computer- generated message that the customer telephone
line has been blocked. |
1
DESCRIPTION — Toll Abuses Monitoring
Supplier will
systematically monitor Buyers ‘ Customers’ toll
usage utilizing a variety of methods that are currently used in the
Business including individual case analysis.
For High Toll
alarms, Supplier will provide a daily High Toll alarm report to
Buyers. Supplier will not do any monitoring or investigation
directly.
| |
a. |
|
Buyers may investigate toll alarm report and request blocking
by written notice to Supplier (or via any mutually agreed upon
interface established between the Parties). |
| |
| |
b. |
|
Buyers will handle any customer inquiries related to their
request(s) for blocking/unblocking. |
| |
| |
c. |
|
Buyers will notify end user of block via letter (or whatever
other or additional method they believe is required) and handle any
inquiries related to the end user communication. |
| |
| |
d. |
|
Buyers will handle all customer interactions and/or issuance of
fraud credits where they deem appropriate. |
REQUIREMENTS
There are no
specific service requirements for the Buyers beyond those in the
Transition Service Agreement or Schedule A thereto.
2.
Amendment to Schedule A . Schedule A,
Section CORP TAX 1- Transaction Tax Preparation is hereby
amended to read in its entirety as follows:
NOTE: This
service is provided only for the local exchange telephone business
of NNETO, and does not provide any transition support to any other
portions of the Spinco Business.
2
DESCRIPTION
Supplier will
assist NNETO with transaction tax compliance and tax accounting
services on behalf of Spinco on a monthly basis.
| |
a. |
|
Supplier will prepare and file sales/use tax returns, Federal
Excise Tax returns, and other transaction tax returns. |
| |
| |
b. |
|
Supplier will request NNETO personnel to process check requests
and ACH credits on a timely basis. |
| |
| |
c. |
|
Supplier will review Use Tax reports for reasonableness. |
| |
| |
d. |
|
Supplier will perform transaction tax accounting services such
as monthly accrual entries, account reconciliations and accrual
analysis as currently performed. |
ADDITIONAL REQUIREMENTS
| |
a. |
|
Supplier shall not be obligated to make any payments on behalf
of NNETO. |
| |
| |
b. |
|
NNETO shall forward all tax-related correspondence to the
Supplier tax department at One Verizon Way, VC533229, Basking
Ridge, NJ, 07920. |
| |
| |
c. |
|
NNETO shall obtain all new exemption certificates from its
exempt Customers made out to Spinco. |
| |
| |
d. |
|
NNETO shall provide new tax-exempt certificates to its new
vendors. |
| |
| |
e. |
|
NNETO shall provide Supplier with Power of Attorney to sign
returns and handle other matters associated with the transaction
tax returns. |
| |
| |
f. |
|
NNETO shall provide state sales tax registration information as
reasonably requested. |
| |
| |
g. |
|
Supplier will file state sales tax registrations if required by
applicable law. |
3.
Amendment to Schedule A. (a) A new Transition Service
is added to Schedule A, Corp. Sec. 1- Security. The
description of the service is as follows:
Supplier will
perform for the Buyers the services described below. These services
are performed by Supplier’s affiliates’ Unlawful Call
Center, Legal Compliance Team, the Electronic Surveillance
Assistance Team, and the Security Control Center in support of
Customers in the States of Maine, Vermont, and New Hampshire.
| |
a. |
|
The Verizon Unlawful Call Center (UCC) handles unlawful
and unwanted calls from residence and business landline customers
using either Call Trace or Trap services. The results of an
Unlawful Call Center |
3
| |
|
|
investigation shall be provided to law enforcement authorities
only. |
| |
| |
b. |
|
The Verizon Legal Compliance Team (LC) will be the initial
point of contact for processing legal requests, i.e., subpoenas,
court orders and search warrants, as authorized by law. The
requests processed by Legal Compliance are generally for basic
telephone information including subscriber (name and address) and
toll records. |
| |
| |
c. |
|
The Verizon Electronic Surveillance Assistance Team
(ESAT) will process all court-ordered traps and traces,
DNR/Pen Registers, Feature Checks, Caller ID, Title 3 Oral
Intercepts, FISA Orders, CALEA Solutions and 48 Hour Emergency
Court Orders in accordance with its existing practices as of the
Closing Date. |
| |
| |
d. |
|
The Verizon Security Control Center (SCC) is a 24/7,
365-day operation that provides assistance to law enforcement as
authorized by law with regard to Emergency/Life Threatening
situations. |
| |
| |
e. |
|
Supplier will maintain the current Supplier TIPS 800 number to
be used as the TIPS service is used just prior to Closing. Calls
regarding the states of Maine, New Hampshire, and Vermont will be
transferred to the Buyers’ new 800 number. |
| |
| |
f. |
|
Supplier will provide open investigation files on or promptly
after Closing. |
ADDITIONAL REQUIREMENTS
| |
a. |
|
Buyers shall be responsible for all Physical Security including
but not limited to guard services, electronic card access, issuance
of employee identification cards and all other physical security in
the states of NH, ME, & VT. |
| |
| |
b. |
|
Buyers shall be responsible to provide instructions to Supplier
as to handling of any requests other than initial requests and to
monitor general compliance by Supplier with legal requests, i.e.,
subpoenas, court orders and search warrants. Buyers shall be
responsible for all investigative services beginning at the Closing
in the states of New Hampshire, Maine, and Vermont. Buyers shall be
responsible to complete any outstanding investigations. |
| |
| |
c. |
|
Buyers shall be responsible to provide the Buyers’ own
800 number for employee and customer security referrals made
through the Supplier’s TIPS line. |
| |
| |
d. |
|
Buyers shall be responsible for all telecommunication fraud
investigations beginning at the Closing in the states of New
Hampshire, Maine and Vermont. Buyers shall be responsible to
complete all investigations outstanding at the Closing. |
4
(b) A new Transition Service is added to Schedule A,
ESG.SYS.1 Enterprise Solutions Group (ESG) Support. The description
of the service is as follows:
DESCRIPTION
Supplier
will provide Buyers with the systems’ access and
administrative support for customer support functions for
Buyers’ enterprise Customers. This service shall be provided
for the existing enterprise contracts and services as well as the
sale of new tariff services. New Individual Case Basis
(ICB) contracts or custom sales will not be supported by
Supplier . The service shall consist primarily of:
| 1. |
|
Implementation management, consisting of the project management
of activities related to the installation of ordered services. |
| |
| 2. |
|
Technical service management, consisting of standard and custom
reporting, SLA tracking and reporting, record keeping of network
diagrams and designs. Supplier shall serve as an escalation point
for trouble tickets when the standard process is not meeting
Customer needs. |
| |
| 3. |
|
Service management, consisting of Customer support for bill
inquiries, account inquiries, claims and adjustment management and
MAC (Move, Add and Change) orders. Supplier shall process these
requests in its proprietary Portal and route them to
Supplier’s wholesale support centers. |
| |
| 4. |
|
Dedicated and internet order process. Supplier shall process
dedicated and Internet orders to provision legacy Customers on the
VSSI (Verizon Select Services Incorporated) platform. |
| |
| 5. |
|
Post service sales bureau. Supplier shall process switched
orders to provision Customers on the VSSI platform. Supplier will
receive and process switched orders for ANI, Calling Card, Toll
Free, Verified/Unverified Account Codes (VAC/UVAC), and Billing
Group Numbers (BGN). |
| |
| 6. |
|
VSSI billing Inquiry. Supplier shall take VSSI Customer calls
and handle billing inquiries for both Bobco and NBBE billing
platform. |
| |
| 7. |
|
Project management services will be provided on complex and
custom implementations. Custom/ICB projects that were started prior
to commencement of transition period will be continued during
transition and will be billed at the hourly rate of $100 per
project manager hour. No new ICB projects will be supported during
the transition. Only projects including tariffed services will be
supported during the Transition Period. |
| |
| 8. |
|
After Close, and subject to branding terms below and Additional
Requirements 7-9 below, Supplier will permit former Verizon ILEC
and former VSSI customers whose service agreements were assigned to
Buyer at Close (“Buyer Customers”) to access the
Verizon Business Customer Center Web-based electronic portal
(“VBCC”) to |
5
|