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SUPPLY CHAIN SERVICES AGREEMENT

Supply Agreement

SUPPLY CHAIN SERVICES AGREEMENT | Document Parties: HAWAIIAN TELCOM COMMUNICATIONS, INC. | Sprint North Supply Company You are currently viewing:
This Supply Agreement involves

HAWAIIAN TELCOM COMMUNICATIONS, INC. | Sprint North Supply Company

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Title: SUPPLY CHAIN SERVICES AGREEMENT
Governing Law: Delaware     Date: 3/31/2006
Law Firm: Latham & Watkins LLP;Latham & Watkins    

SUPPLY CHAIN SERVICES AGREEMENT, Parties: hawaiian telcom communications  inc. , sprint north supply company
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C ONFIDENTIAL

 

Exhibit 10.6

 

 

 

 

 

 

 

 

 

SUPPLY CHAIN SERVICES AGREEMENT

 

 

 

By and Between

 

 

 

Hawaiian Telcom MergerSub, Inc.

 

 

 

And

 

 

 

Sprint North Supply Company

 

 

 

December 10, 2004


C ONFIDENTIAL

 

SUPPLY CHAIN SERVICES AGREEMENT

 

T HIS S UPPLY C HAIN S ERVICES A GREEMENT (the “ Agreement ”), dated as of the Effective Date, is between H AWAIIAN T ELCOM M ERGER S UB , I NC . , a Delaware corporation (“ Hawaiian Telcom ”), and S PRINT N ORTH S UPPLY C OMPANY , an Ohio corporation (“ Supplier ”).

 

R ECITALS

 

W HEREAS , Supplier desires to provide to Hawaiian Telcom, and Hawaiian Telcom desires to obtain from Supplier, the supply chain services and related services described in this Agreement on the terms and conditions set forth herein;

 

W HEREAS , Hawaiian Telcom and Supplier have engaged in extensive negotiations and discussions that have culminated in the formation of the relationship described in this Agreement.

 

N OW , T HEREFORE , in consideration of the obligations set forth below, Hawaiian Telcom and Supplier agree as follows:

 

1.

D EFINITIONS AND C ONSTRUCTION

 

1.1        Definitions.     The terms used in this Agreement with initial capital letters have the meanings set forth in Exhibit 1 unless expressly defined in the body of this Agreement.

 

1.2        Interpretation.

 

(a)         The Exhibits attached to this Agreement are hereby incorporated into and deemed part of this Agreement. All references to “Agreement” herein include the Exhibits to this Agreement. All references to “Exhibits” herein include the attachments to such Exhibits.

 

(b)         The headings preceding the text of Articles, Sections and the headings to Exhibits, the table of contents and the table of Exhibits included in or attached to this Agreement are used for convenience only and are not to be considered in construing or interpreting this Agreement.

 

(c)         Any reference to an Exhibit, Section or Article shall be to such Exhibit, Section or Article of this Agreement, unless otherwise expressly specified.

 

(d)         The use of the terms “including,” “include” or “includes” shall in all cases herein mean “including without limitation,” “include without limitation” or “includes without limitation,” respectively.

 

(e)         The Parties acknowledge and agree that they have mutually negotiated the terms and conditions of this Agreement and that any provision contained herein with respect to which an issue of interpretation or construction arises shall not be construed to the detriment of


C ONFIDENTIAL

 

the drafter on the basis that such Party or its professional advisor was the drafter, but shall be construed according to the intent of the Parties as evidenced by the entire Agreement.

 

1.3        Order of Precedence; Other Terms.     Except as otherwise expressly specified in the body of this Agreement or in an Exhibit, in the event of a conflict, ambiguity or inconsistency between the provisions in the body of this Agreement and any Exhibit, the provisions in the body of this Agreement shall prevail to the extent of such conflict, ambiguity or inconsistency. The provisions in the body of this Agreement and its Exhibits shall govern all transactions between the Parties regarding the Products and the Services. No terms on any purchase orders or similar communications between the Parties shall govern any transaction between the Parties relating to the Products or the Services, except for terms on such communications specifying the quantity and type of Products ordered, special packing or shipping instructions, delivery date (without limiting Supplier’s Service Level obligations), and the destination point for ordered Products.

 

2.

Term

 

2.1        Initial Term.     The initial term of this Agreement shall commence on the Effective Date and continue for 5 years thereafter, and for any renewal or extension period agreed by the Parties, or until this Agreement is terminated in accordance with its terms ( “Term” ).

 

2.2        Renewal Terms.     At least 12 months prior to the expiration of the Term, Supplier shall provide to Hawaiian Telcom the terms, conditions and pricing that Supplier proposes would apply to any renewal term of this Agreement.

 

3.

S ERVICES

 

3.1        Services Defined.     The Services include the following:

 

(a)         the services, functions, and responsibilities described in the Agreement;

 

(b)         the services, functions, and responsibilities routinely performed prior to the Commencement Date by or on behalf of Hawaiian Telcom with respect to the shipment and inventory management of the Products, which services, functions or responsibilities were displaced or transitioned as a result of this Agreement; provided that such service, function or responsibility is reasonably related to the services described in this Agreement;

 

(c)         the services, functions, and responsibilities that are of a nature and type that would ordinarily be performed by the organization or part of the organization performing services similar to the Services within a company in the telecommunications industry, even if not specifically described in the Agreement; and

 

(d)         any services, functions, and responsibilities not specifically described in the Agreement but that are required for the proper performance and provision of the services, functions, and responsibilities described above.

 

2.


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3.2        Commencement and Mobilization.

 

(a)          Commencement.     Supplier shall be responsible for providing all Services as of the Effective Date, except as expressly provided in Exhibit 3 .

 

(b)          Mobilization Services.     Supplier shall perform the Mobilization Services in accordance with the Mobilization Plan set forth on Exhibit 8 ( “Mobilization Plan” ) without causing a material disruption to Hawaiian Telcom’s business. Supplier shall designate an individual who shall be responsible for managing and implementing the Mobilization Services (the “ Supplier Mobilization Manager ”). Until the completion of the Mobilization Services, the Supplier Mobilization Manager shall review with Hawaiian Telcom the status of the Mobilization Services in accordance with the Mobilization Plan and, in addition, as often as may be requested by Hawaiian Telcom.

 

3.3        Product Listing Updates.     Hawaiian Telcom may update and modify the Product Listing set forth on Exhibit 2 . Any products added to such updated or modified listing shall become “Products” under this Agreement, and Supplier shall procure such products for Hawaiian Telcom in accordance with the terms of this Agreement, including Service Levels, provided that: (i) for new Products identified as “WL” or “CI” on the Product Listing, Service Levels shall apply beginning 6 weeks after the date such Products are added to the Product Listing; and (ii) for new Products identified as “ML” in the Product Listing, the Service Levels shall apply from the date such Products are added to the Product Listing. The unit prices Supplier offers to Hawaiian Telcom for products added to the Product Listing shall be in accordance with Section 10.10 .

 

3.4        Authorized Users; Cooperation.     Supplier shall provide the Services to Hawaiian Telcom and, upon Hawaiian Telcom’s request, to any Hawaiian Telcom subsidiary or Affiliate, under the terms and conditions of this Agreement, subject to such subsidiary or Affiliate meeting Supplier’s standard creditworthiness criteria; provided that if such entity fails to meet such criteria and Hawaiian Telcom guarantees payment by such entity, Supplier shall perform the Services for the entity regardless of the entity’s credit status. In addition, Supplier shall provide reasonable cooperation and assistance to any third party vendors or customers of Hawaiian Telcom or its Affiliates as necessary to facilitate Hawaiian Telcom’s business relationship with such third parties.

 

3.5        Technology.     Supplier shall support all of the technologies identified in the Agreement or employed by Hawaiian Telcom and related to the Services as of the Effective Date, and will provide reasonable support for new technologies implemented by Hawaiian Telcom. Supplier shall be proactive in identifying and offering to Hawaiian Telcom opportunities to implement new technologies that will improve Supplier’s service and support at a reduced cost.

 

3.6        Non-Exclusivity.     Nothing in this Agreement shall be construed as a requirements contract, and notwithstanding anything to the contrary contained herein, this Agreement shall not be interpreted to prevent Hawaiian Telcom from obtaining from third parties, or providing to itself, any or all of the Services or services similar thereto.

 

3.


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3.7        Resources.     Except as expressly provided otherwise in this Agreement, Supplier shall provide at its cost and expense all facilities, assets, and resources (including personnel, equipment, software, travel and other expenses, etc.) necessary to perform the Services and otherwise meet its obligations under this Agreement.

 

4.

A CQUISITIONS AND D IVESTITURES ; C OOPERATION

 

4.1        Acquisitions.     If Hawaiian Telcom acquires a business unit, Supplier shall, upon Hawaiian Telcom’s request, provide acquisition support (including assessments, transition planning and migration support) and subsequently provide any or all of the Services, as specified by Hawaiian Telcom, for the acquired entity under the terms and conditions (including pricing) of this Agreement.

 

4.2        Divestitures .    If Hawaiian Telcom divests a business unit, Supplier shall, upon Hawaiian Telcom’s request, provide any or all of the Services, as specified by Hawaiian Telcom, to such divested entity for up to 12 months after such divestiture under the terms and conditions (including pricing) of this Agreement, subject to such entity meeting Supplier’s standard creditworthiness criteria; provided that if such entity fails to meet such criteria and Hawaiian Telcom guarantees payment by such entity, Supplier shall perform the Services for the entity regardless of the entity’s credit status. In addition, the Supplier will provide transition support services to Hawaiian Telcom and the acquiring entity similar to those described above for acquired entities.

 

5.

N EW S ERVICES

 

5.1        New Service Requests.     If Hawaiian Telcom requests a New Service, Supplier shall promptly provide a proposal with respect to such request that identifies: (i) the services, functions and responsibilities Supplier anticipates performing in connection with the New Service; (ii) a mobilization plan with respect to the New Service; (iii) Supplier’s fees for such New Service, including a detailed breakdown of such fees; (iv) if applicable, a list of any additional equipment and service locations to be used in connection with such New Service; (v) any necessary alterations or additions to the terms of this Agreement; (vi) proposed service levels for the New Services; and (v) any other information requested by Hawaiian Telcom.

 

5.2        Performance.     Supplier shall not begin performing any New Service until Hawaiian Telcom and Supplier have agreed upon the terms for such New Service and Hawaiian Telcom has provided Supplier with written authorization by executing the New Service Proposal with respect to the New Service. Any New Service performed by Supplier without such advance agreement to terms and authorization shall be deemed part of the Services without incremental charge.

 

5.3        Charges for New Services.     Supplier’s charges and fees specified in any New Service Proposal shall be no more than the charges and fees for such services that Supplier provides to other Supplier customers (excluding Affiliates of Supplier) that are acquiring services of similar type, in similar volumes, and on similar terms as Hawaiian Telcom.

 

4.


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6.

S ERVICE L EVELS .

 

6.1        Service Levels.     Supplier shall perform the Services that have corresponding Service Levels in accordance with Exhibit 3 . Supplier shall perform all Services that do not have defined Service Levels in a manner consistent with industry standards and shall use all reasonable efforts to perform such Services at levels that equal or exceed the level of service being provided by Hawaiian Telcom prior to the Commencement Date. Hawaiian Telcom may add, delete and adjust the Service Levels in accordance with Exhibit 3 .

 

6.2        Root-Cause Analysis.     After each Supplier failure to provide Services in accordance with the applicable Service Levels, Supplier shall, as soon as reasonably practicable but no later than 10 days after the end of the month in which such failure occurred, (i) perform a root-cause analysis to identify the cause of such failure, (ii) provide Hawaiian Telcom with a report detailing the cause of, and procedure for correcting, such failure, and (iii) upon Hawaiian Telcom’s approval of such corrective procedure, implement such procedure.

 

6.3        Measurement and Monitoring Tools.     Supplier shall implement the measurement and monitoring tools and procedures required to measure and report Supplier’s performance against the Service Levels. Such measurement and monitoring Tools and procedures are set forth in Exhibit 3 and shall as of the Commencement Date (i) permit reporting at a level of detail sufficient to verify compliance with the Service Levels and (ii) be subject to audit by Hawaiian Telcom or its designee. Supplier shall provide Hawaiian Telcom and its designees with information and access to such measurement and monitoring tools and procedures upon request for inspection and verification purposes. Supplier shall provide to Hawaiian Telcom monthly Service Level reports that demonstrate Supplier’s performance against the Service Levels. Such reports shall be in a form and format approved by Hawaiian Telcom.

 

7.

B ENCHMARKING .

 

7.1        Benchmarking Overview.     The Benchmarking Process shall be conducted a time and with regard to the portion of the Services specified by Hawaiian Telcom by a Benchmarker chosen by Hawaiian Telcom from the list of approved Benchmarkers specified on Exhibit 7 . If the Benchmarkers are no longer providing the services required to conduct the Benchmarking Process at the time Hawaiian Telcom elects to conduct the Benchmarking Process, the Parties shall promptly designate a replacement Benchmarker. If the Parties do not agree within 15 days on a replacement Benchmarker, Hawaiian Telcom shall designate the Benchmarker in its sole discretion, provided that such Benchmarker may not be a competitor of Supplier. Supplier shall at its expense cooperate with and assist the Benchmarker and any other third parties involved in the Benchmarking Process, including providing information relating to the provision of the Services (subject to reasonable confidentiality restrictions), as requested by Hawaiian Telcom or the Benchmarker.

 

7.2        Benchmark Results Review and Adjustments.     Hawaiian Telcom and Supplier shall review the Benchmark Results during the Benchmark Review Period. If any Charges paid by Hawaiian Telcom to Supplier are higher than the applicable fees contained in the Benchmark Results, Supplier shall then reduce the Charges in a manner that eliminates such variance for the benchmarked period and thereafter. In addition, if any Service Levels are lower than the applicable service levels contained in the Benchmark Results, Supplier shall either increase the Service Levels to match the applicable service levels contained in the Benchmark Results, or

 

5.


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reduce its Charges proportionately to adjust for the difference between the Service Levels and the applicable service levels contained in the Benchmark Results. In no event will Supplier increase the Charges as a result of any benchmarking.

 

8.

S ERVICE L OCATIONS ; H AWAIIAN T ELCOM S YSTEMS .

 

8.1        Service Locations.     The Supplier will maintain and enforce, at the facilities from which the Services are provided, safety and physical security procedures that are at least equal to industry standards for locations similar to the Supplier’s locations.

 

8.2        New Service Locations.     If Supplier intends to provide Services from locations other than the locations from which Supplier provides the Services as of the Effective Date, Supplier shall provide written notice of such new service location to Hawaiian Telcom, which notice shall include a description of any effect the change in location, or additional location, will have on the Services or on Hawaiian Telcom. In no event shall any change in service locations or additional service locations result in an increase in the Charges or a reduction in Service Levels or cause Hawaiian Telcom to incur any additional expense. Supplier shall be responsible for any incremental Hawaiian Telcom cost or expense related to any change in, or additional, supplier locations, including any additional taxes that result from Supplier’s relocating or rerouting the delivery of Products or Services to, from, or through a new location.

 

8.3        Access to Hawaiian Telcom Systems.     If Hawaiian Telcom grants Supplier access to any Hawaiian Telcom systems, such access shall be solely for purposes of performing the Services, and Supplier’s access shall be limited to those systems specified by Hawaiian Telcom. Supplier’s access shall be subject to such business control and information protection policies, standards, and guidelines as may be provided to supplier by Hawaiian Telcom from time to time. Any other use by Supplier of any other Hawaiian Telcom assets or property or systems is prohibited.

 

9.

S UPPLIER S TAFF .

 

9.1        Supplier Account Manager.     Supplier shall appoint an individual (the “Supplier Account Manager” ) who from the date of this Agreement shall serve as Hawaiian Telcom’s single point of contact with respect to the Services. The Supplier Account Manager shall (i) have overall responsibility for managing and coordinating the performance of Supplier’s obligations under this Agreement and (ii) be authorized to act for and on behalf of Supplier with respect to all matters relating to this Agreement, including promptly escalating issues to the appropriate level of management and reporting back to Hawaiian Telcom with resolutions to such issues .

 

9.2        Local Manager.     Supplier shall designate an individual to be located in Hawaii to be the local manager for the Hawaiian Telcom account (the “Local Account Manager” ).

 

9.3        Single Points of Contact.     Supplier shall designate individuals to be single points of contact for each Product.

 

6.


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9.4        Key Supplier Personnel.

 

(a)         Collectively, the Supplier Account Manager, the Local Account Manager, the Supplier Mobilization Manager, and the single points of contact for each Product are “Key Supplier Personnel .

 

(b)         Before assigning an individual to a Key Supplier Personnel position, whether as an initial assignment or as replacement, Supplier shall (i) notify Hawaiian Telcom of the proposed individual, (ii) introduce the individual to a representatives of Hawaiian Telcom designated by Hawaiian Telcom, (iii) provide Hawaiian Telcom with a resume and any information regarding the individual that may be requested by Hawaiian Telcom, and (A) with respect to single points of contact, consult with Hawaiian Telcom regarding such assignment and consider in good faith Hawaiian Telcom’s recommendations and objections with respect to such assignment, and (B) with respect to the Supplier Account Manager, the Local Account Manager, and the Supplier Mobilization Manager, obtain Hawaiian Telcom’s approval for such assignment.

 

(c)         If Hawaiian Telcom in good faith desires to have any Key Supplier Personnel removed from Hawaiian Telcom’s account, Hawaiian Telcom shall notify Supplier of such fact and Supplier shall investigate Hawaiian Telcom’s stated reasons for the removal and present its findings to Hawaiian Telcom within 10 days after Hawaiian Telcom’s notification. The Parties shall review the findings within 5 days after they are presented to Hawaiian Telcom, or such other time designated by Hawaiian Telcom. With respect to Key Personnel that are single points of contact, if after such review the Parties cannot agree on the removal of such personnel, the Parties shall follow the expedited dispute process set forth in Exhibit 5 . With respect to the Supplier Account Manager, Local Account Manager, and Supplier Mobilization Manager, after such review Supplier shall remove such personnel if requested by Hawaiian Telcom.

 

(d)         Supplier shall make the Key Supplier Personnel available for meetings with Hawaiian Telcom personnel in accordance with Exhibit 5 and otherwise upon Hawaiian Telcom’s request.

 

9.5        Subcontractors .

 

(a)         Supplier shall not subcontract or delegate any of its material obligations under this Agreement without the prior written approval of Hawaiian Telcom. If Supplier intends to subcontract any material obligation under this Agreement, Supplier shall notify Hawaiian Telcom of the proposed subcontract and shall obtain Hawaiian Telcom’s approval of such subcontract.

 

(b)         Supplier shall include in all of its subcontracts where applicable provisions equivalent to those in this Agreement with respect to use of facilities, confidentiality, audit rights, and warranties.

 

(c)         Supplier shall cause Supplier Agents to adhere to any applicable standards, policies and procedures of Supplier and Hawaiian Telcom. The Supplier shall not disclose Confidential Information of Hawaiian Telcom to any Supplier Agent until such agent

 

7.


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has executed a nondisclosure agreement with protections at least as protective of Confidential Information as those protections set forth in this Agreement.

 

(d)         No subcontracting shall release Supplier from its responsibilities and obligations under this Agreement. Supplier shall be responsible for the work and activities of each of the Supplier Agents, including compliance with the terms of this Agreement. Supplier shall be responsible for all payments to its Supplier Agents.

 

10.

P AYMENTS

 

10.1        Volume Incentive Discount.     The Parties agree that a pricing mechanism pursuant to which Supplier would discount the Charges based Hawaiian Telcom’s purchase of certain volumes of Products would create an incentive for Hawaiian Telcom to purchase more products from Supplier and for Supplier to provide its best service and pricing to Hawaiian Telcom. Accordingly, the Parties agree to use reasonable efforts to agree upon and implement, via an amendment to the Agreement, such volume discounts promptly after the Effective Date.

 

10.2        Charges.     Hawaiian Telcom shall pay the Charges as specified in Exhibit 4 and this Article 10 . Supplier shall not charge Hawaiian Telcom for any service or adjust its pricing in any manner except as expressly permitted under Exhibit 4 . Hawaiian Telcom may withhold invoiced amounts that Hawaiian Telcom disputes in good faith. Hawaiian Telcom shall notify Supplier of all such disputes in writing by the date payment under such invoice would otherwise be due.

 

10.3        Monthly Invoices.

 

(a)         Supplier shall render, in a form and format approved by Hawaiian Telcom, a single consolidated invoice for the Transportation Charges and the charge for Direct Product order management incurred by Hawaiian Telcom in each calendar month.

 

(b)         Supplier shall provide a monthly report showing such details as reasonably specified by Hawaiian Telcom, including: (i) identification of all Charges for the month to which the report corresponds, which Charges shall be broken down by Service Charge, Transportation Charge, and Product cost; (ii) identification of all Products ordered during that month, including purchase order number, item quantity, item description, unit of measure, purchase order line item and total line item dollar amount; (iii) identification of the amounts and types of any taxes the Supplier is collecting from Hawaiian Telcom; (iv) the calculations used to establish the Charges; (v) any information necessary to satisfy Hawaiian Telcom’s internal accounting, tax, audit and charge back requirements; and (vi) any other information requested by Hawaiian Telcom.

 

10.4        Product Invoices.     Supplier shall invoice Hawaiian Telcom for the cost of Products ordered by Hawaiian Telcom, and the associated Service Charge, upon shipment of such Products. Such invoices shall not include any Transportation Charges or other charges.

 

10.5        Pass-Through Expenses.     Supplier shall include in each monthly invoice all Pass-Through Expenses for which Supplier has received the applicable third party invoice, and shall identify any Pass-Through Expense invoices that a third party vendor does not provide to the Supplier in a timely manner. The Supplier shall report each month to Hawaiian Telcom on the

 

8.


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status of late third party vendor invoices for Pass-Through Expenses and the Supplier’s efforts to obtain them.

 

10.6        Time of Payment.     Hawaiian Telcom shall pay undisputed Supplier invoices within 30 days after Hawaiian Telcom’s receipt thereof. Supplier shall not invoice Hawaiian Telcom, and Hawaiian Telcom shall not be obligated to pay, any Charges or Pass-Through Expenses that are not invoiced within 3 months after the end of the month in which such charges or expenses were incurred.

 

10.7        Taxes.     Hawaiian Telcom shall be responsible for sales, use and services taxes imposed on the sale of the Products or provision of the Services. For clarity, Hawaiian Telcom is not responsible for taxes on Supplier’s income or on the cost of Supplier’s acquisition or use of goods and services used to provide the Services. Hawaiian Telcom and Supplier shall cooperate to determine a Party’s tax liability and to minimize such liability to the extent legally permissible. Each Party shall provide and make available to the other Party any resale certificates, information regarding out-of-state sales or use of equipment, materials or services, and any other exemption certificates or information requested by a Party.

 

10.8        No Adjustments or Other Charges.     Supplier’s performance of any and all of the Services is included within the Charges. Hawaiian Telcom shall not be obligated to pay, or reimburse Supplier for, any costs, fees, expenses or charges other than those costs, fees, expenses and charges expressly designated in this Agreement as Hawaiian Telcom’s responsibility. Supplier shall make no adjustments to any Charges except as expressly permitted under Exhibit 4 .

 

10.9        Due Diligence.     Hawaiian Telcom has delivered or made available to Supplier all information and documents Supplier has deemed necessary for Supplier to commit to its obligations under this Agreement in accordance with its terms. Supplier shall not be relieved of any of its obligations under this Agreement, or alter, increase or add any fees or charges related to this Agreement, as a result of its failure to review the foregoing information and documents or any documents referred to therein or its failure to request any information or documents from Hawaiian Telcom.

 

10.10        Most Favored Customer.     Supplier agrees that Hawaiian Telcom shall be treated as a most favored customer of Supplier. Supplier shall provide to Hawaiian Telcom Supplier’s best pricing for the Products and Services that Supplier provides to its other customers (excluding Supplier Affiliates) purchasing similar products and services in similar volumes. Supplier shall notify Hawaiian Telcom in a timely manner in the event Supplier provides better pricing for products or services to another customer (excluding a Supplier Affiliate) purchasing similar products and services in similar volumes under similar terms and conditions and shall in such notice offer to Hawaiian Telcom a reduction in Charges to match the charges in any such transaction.

 

9.


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11.

G OVERNANCE AND C ONTROL

 

11.1        Governance.     Hawaiian Telcom and Supplier shall implement a governance structure as described in Exhibit 5 that includes the content and purpose of various governance committees, the roles and responsibilities of governance committee members, the type, content and frequency of governance meetings, and the Change Control Procedures. All governance meetings will be hosted at a time and location acceptable to Hawaiian Telcom. Either party may replace or reassign its governance committee members upon notice to the other.

 

11.2        Change Control.     Supplier’s performance of the Services shall be in accordance with Change Control Procedures set forth in Exhibit 5 , which procedures shall specify at minimum the following:

 

(a)         No Change shall be implemented without Hawaiian Telcom’s approval, except as may be necessary on a temporary basis to maintain the continuity of the Services.

 

(b)         With respect to all Changes, Supplier shall: (i) other than those Changes made on a temporary basis to maintain the continuity of the Services, schedule Changes so as not to unreasonably interrupt Hawaiian Telcom’s business operations; (ii) provide Hawaiian Telcom 30 days notice of any planned Changes; and (iii) monitor and report on the status of all Changes.

 

(c)     &n


 
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