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*
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Material has been omitted pursuant to a request
for confidential treatment and such material has been filed
separately with the Securities and Exchange Commission. An asterisk
within brackets denotes omissions.
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Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except
under written agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.008
Page 1 of 7
General
Agreement Order No. 20070105.006.S.008
This Order, effective on
the date when signed by the last Party (“Effective
Date”) is by and between Startek, Inc., a Delaware
corporation (“Supplier”) and AT&T Services, Inc., a
Delaware corporation (“AT&T”), each of which may be
referred to in the singular as “Party” or in the plural
as “Parties,” and shall be governed pursuant to the
terms and conditions of Agreement Number 20070105.006.C. Any terms
and conditions in this Order that modify or change the terms and
conditions of Agreement Number 20070105.006.C shall apply to this
Order only.
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1.
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Description of Material and/or
Services :
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Supplier shall provide Voice
Ordering services and Voice Ordering Support Services to AT&T
as determined by AT&T (“Program”), pursuant to
Attachment A entitled “STATEMENT OF WORK”, dated
April 1, 2008 (“Work”) attached hereto and hereby
made a part of this Order.
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2.
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Duration of Order
:
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This Order will continue in effect
for a term expiring on March 31, 2010, unless it is Cancelled
or Terminated before that date. The Parties may extend the term of
this Order beyond that date by mutual written agreement. The terms
and conditions of this Order cover all Services started prior to
the execution of this Order, from April 1, 2008 up until
execution of this Order.
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3.
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Location
:
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Supplier shall perform the Work at
the following locations: Greeley CO and Grand Junction,
CO
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4.
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Pricing
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The following Pricing schedule
shows the amounts to be paid to Supplier for the various Work to be
performed under this Order.
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Full Time Equivalent
(“FTE”) Order Specialists (“OS”) Monthly,
the AT&T and Supplier will mutually determine and agree in
writing to the FTE headcount quantity of Order Specialists based on
[*] pursuant to “Section C — Volume and
Forecasting Process of Attachment A” to be invoiced according
to the rates below. Invoices shall be submitted monthly based on
[*] and shall exclude any non-production activity, including but
not limited to the following: lunchtime, break time, holidays,
vacations and sick-time.
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Billable [*] Rates:
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The following rates shall apply to
billable Order Specialist FTEs :
Rates are based on [*]
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Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except
under written agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.008
Page 2 of 7
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Description
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1 - 100 FTEs
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101 - 150 FTEs
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150 + FTEs
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Order Specialist FTE [*] Rate*
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$
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[*]
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$
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[*]
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$
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[*]
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[*] Training — pursuant to Section D
Training
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$
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[*]
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$
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[*]
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$
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[*]
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*
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Any FTEs supporting similar type programs,
whether added specifically to this Order or issued under a separate
Order will be added to this Orders existing FTE headcount and the
cumulative volume of FTEs will be used to determine applicable
volume tiered pricing for this Order. For Example: AT&T enters
into a separate Order with Startek to provide 40 FTEs to support
another similar type Voice program. The existing 136 FTEs under
this Order will then be compensated at the next volume tiered price
of $[*] since the total combined FTE head count, i.e.176, is at the
next volume tier rate threshold.
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Supplier agrees that the rates provided above
are all inclusive of the costs for the Program, which include, but
are not limited to the following items, and no other charges shall
be billed to AT&T.
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1.
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Training [*]
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2.
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Dedicated Area Managers
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3.
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Dedicated AT&T GBS Reports
Analyst
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4.
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Dedicated AT&T GBS Process
Managers
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5.
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Dedicated AT&T GBS Escalation
Managers
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6.
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Travel and Living
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7.
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Pagers
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8.
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Programming (e.g. scripting, legacy programming
and all programming production support and maintenance
functions)
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9.
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Program / Account management functions and
personnel
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10.
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Development and issuance of reports
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11.
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Recruiting of Order Specialist
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12.
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Processing Downtime Forms
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13.
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System Access and Requirements
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14.
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Systems — Managing and maintaining
equipment and access
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15.
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Postage
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[*]
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17.
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Copies
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Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except
under written agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.008
Page 3 of 7
AT&T agrees to
compensate Supplier [*] for work performed by Order Specialist
headcount during the Holidays shown in Section I Holidays that
were previously approved by AT&T in writing.
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Where the parties are to mutually
agree on the headcount quantity, [*] or the course of conduct or
activity under this Order, or any other provisions of this Order
where the parties may need to mutually agree, in the event the
parties cannot mutually agree within ten (10) business days,
Supplier agrees to carry out the expressed requests of AT&T
provided such requests are not unreasonable. In addition, the
parties agree to also promptly escalate to the next level of
management for resolution.
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5.
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Invoices/Billing
Information :
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If Supplier is enabled to transact
business with AT&T using the internet-based Ariba Supplier
Network (“ASN”), Supplier agrees to submit invoices in
electronic form to AT&T’s Accounts Payable
organ
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