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*
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Material has been omitted pursuant
to a request for confidential treatment and such material has been
filed separately with the Securities and Exchange Commission. An
asterisk within brackets denotes omissions.
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High Speed
Service Delivery (“HSSD”) Order Provisioning
Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates and their
third party representatives, except under written agreement by the
contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.010
High Speed Ordering
Page 1 of 6
General
Agreement Order No. 20070105.006.S.010
This Order, effective on
the date when signed by the last Party (“Effective
Date”) is by and between Startek, Inc., a Delaware
corporation (“Supplier”) and AT&T Services, Inc., a
Delaware corporation (“AT&T”), each of which may be
referred to in the singular as “Party” or in the plural
as “Parties,” and shall be governed pursuant to the
terms and conditions of Agreement Number 20070105.006.C. Any terms
and conditions in this Order that modify or change the terms and
conditions of Agreement Number 20070105.006.C shall apply to this
Order only.
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1.
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Description of Material and/or
Services :
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Supplier shall provide
High Speed Service Delivery (“HSSD”) Ordering Services
to AT&T as determined by AT&T (“Program”),
pursuant to Attachment A entitled “STATEMENT OF WORK”,
dated April 1, 2008 (“Work”) attached hereto and
hereby made a part of this Order.
This Order will continue
in effect for a term expiring on March 31, 2010, unless it is
Cancelled or Terminated before that date. The Parties may extend
the term of this Order beyond that date by mutual written
agreement. The terms and conditions of this Order cover all
Services started prior to the execution of this Order, from
April 1, 2008 up until execution of this Order.
Supplier shall perform the
Work at the following locations: Grand Junction,
CO
The following Pricing
schedule shows the amounts to be paid to Supplier for the various
Work to be performed under this Order.
Full Time Equivalent
(“FTE”) Order Specialists (“OS”) Monthly,
the AT&T and Supplier will mutually determine and agree in
writing to the FTE headcount quantity of Order Specialists based on
[*] pursuant to “Section C — Volume and
Forecasting Process of Attachment A” to be invoiced according
to the rates below. Invoices shall be submitted monthly based on
[*] and shall exclude any non-production activity, including but
not limited to the following: lunchtime, break time, holidays,
vacations and sick-time.
Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates and their
third party representatives, except under written agreement by the
contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.010
High Speed Ordering
Page 2 of 6
The following rates shall
apply to billable Order Specialist FTEs :
Rates are based on [*]
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Description
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1 - 75 FTEs
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75 + FTEs
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Order Specialist FTE [*] Rate*
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$
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[*]
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$
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[*]
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[*] Training — pursuant to Section D
Training
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$
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[*]
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$
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[*]
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*
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Any FTEs supporting similar type programs,
whether added specifically to this Order or issued under a separate
order will be added to this Orders existing FTE headcount and the
cumulative volume of FTEs will be used to determine applicable
volume tiered pricing for this Order. For Example: AT&T enters
into a separate order with Startek to provide 50 FTEs to support
another similar type program. The existing 28 FTEs under this Order
will then be compensated at the next volume tiered price of $[*]
since the total combined FTE head count, i.e.78, is at the next
volume tier rate threshold.
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Supplier agrees that the
rates provided above are all inclusive of the costs for the
Program, which include, but are not limited to the following items,
and no other charges shall be billed to AT&T.
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1.
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Training [*]
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2.
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Dedicated Area Managers
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3.
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Dedicated AT&T Global Business
Services (“GBS”) Reports Analyst
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4.
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Dedicated AT&T GBS Process
Managers
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5.
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Dedicated AT&T GBS Escalation
Managers
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6.
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Travel and Living
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7.
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Pagers
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8.
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Programming (e.g. scripting, legacy
programming and all programming production support and maintenance
functions)
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9.
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Program / Account management
functions and personnel
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10.
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Development and issuance of
reports
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11.
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Recruiting of Order
Specialist
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12.
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Processing Downtime
Forms
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13.
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System Access and
Requirements
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14.
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Systems — Managing and
maintaining equipment and access
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15.
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Postage
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[*]
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17.
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Copies
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Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates and their
third party representatives, except under written agreement by the
contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.010
High Speed Ordering
Page 3 of 6
AT&T agrees to
compensate Supplier [*] for work performed by Order Specialist
headcount during the Holidays shown in Section I Holidays that
were previously approved by AT&T in writing.
Where the parties are to
mutually agree on the headcount quantity, [*] or the course of
conduct or activity under this Order, or any other provisions of
this Order where the parties may need to mutually agree, in the
event the parties cannot mutually agree within ten
(10) business days, Supplier agrees to carry out the expressed
requests of AT&T provided such requests are not unreasonable.
In addition, the parties agree to also promptly escalate to the
next level of
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