General Agreement Order No. 20070105.006.S.008

Supply Agreement

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This Supply Agreement involves

Startek, Inc

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Title: General Agreement Order No. 20070105.006.S.008
Date: 8/11/2008
Industry: SVSBUS Sector: SERVIC

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Exhibit 10.18


*		Material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Securities and Exchange Commission. An asterisk within brackets denotes omissions.

Nodal Order Provisioning

20070105.006.S.008

Between

Startek, Inc.

And

AT&T Services, Inc.

Proprietary Information
The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier,
their Affiliates and their third party representatives, except under written agreement by the contracting Parties.

Agreement No. 20070105.006.C
Order No. 20070105.006.S.008
Page 1 of 7

General Agreement Order No. 20070105.006.S.008

This Order, effective on the date when signed by the last Party (“Effective Date”) is by and between Startek, Inc., a Delaware corporation (“Supplier”) and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as “Party” or in the plural as “Parties,” and shall be governed pursuant to the terms and conditions of Agreement Number 20070105.006.C. Any terms and conditions in this Order that modify or change the terms and conditions of Agreement Number 20070105.006.C shall apply to this Order only.

1.		Description of Material and/or Services :

		Supplier shall provide Voice Ordering services and Voice Ordering Support Services to AT&T as determined by AT&T (“Program”), pursuant to Attachment A entitled “STATEMENT OF WORK”, dated April 1, 2008 (“Work”) attached hereto and hereby made a part of this Order.

2.		Duration of Order :

		This Order will continue in effect for a term expiring on March 31, 2010, unless it is Cancelled or Terminated before that date. The Parties may extend the term of this Order beyond that date by mutual written agreement. The terms and conditions of this Order cover all Services started prior to the execution of this Order, from April 1, 2008 up until execution of this Order.

3.		Location :

		Supplier shall perform the Work at the following locations: Greeley CO and Grand Junction, CO

4.		Pricing :

		The following Pricing schedule shows the amounts to be paid to Supplier for the various Work to be performed under this Order.

		Full Time Equivalent (“FTE”) Order Specialists (“OS”) Monthly, the AT&T and Supplier will mutually determine and agree in writing to the FTE headcount quantity of Order Specialists based on [] pursuant to “Section C — Volume and Forecasting Process of Attachment A” to be invoiced according to the rates below. Invoices shall be submitted monthly based on [] and shall exclude any non-production activity, including but not limited to the following: lunchtime, break time, holidays, vacations and sick-time.

			Billable [*] Rates:

			The following rates shall apply to billable Order Specialist FTEs : Rates are based on [*]

Agreement No. 20070105.006.C
Order No. 20070105.006.S.008
Page 2 of 7

Description

1 - 100 FTEs

101 - 150 FTEs

150 + FTEs

Order Specialist FTE [*] Rate*

[*]

[*] Training — pursuant to Section D Training

[*]


*		Any FTEs supporting similar type programs, whether added specifically to this Order or issued under a separate Order will be added to this Orders existing FTE headcount and the cumulative volume of FTEs will be used to determine applicable volume tiered pricing for this Order. For Example: AT&T enters into a separate Order with Startek to provide 40 FTEs to support another similar type Voice program. The existing 136 FTEs under this Order will then be compensated at the next volume tiered price of $[*] since the total combined FTE head count, i.e.176, is at the next volume tier rate threshold.

		Supplier agrees that the rates provided above are all inclusive of the costs for the Program, which include, but are not limited to the following items, and no other charges shall be billed to AT&T.

1.		Training [*]

2.		Dedicated Area Managers

3.		Dedicated AT&T GBS Reports Analyst

4.		Dedicated AT&T GBS Process Managers

5.		Dedicated AT&T GBS Escalation Managers

6.		Travel and Living

7.		Pagers

8.		Programming (e.g. scripting, legacy programming and all programming production support and maintenance functions)

9.		Program / Account management functions and personnel

10.		Development and issuance of reports

11.		Recruiting of Order Specialist

12.		Processing Downtime Forms

13.		System Access and Requirements

14.		Systems — Managing and maintaining equipment and access

15.		Postage

[*]

17.		Copies

Agreement No. 20070105.006.C
Order No. 20070105.006.S.008
Page 3 of 7

Holiday [*]

AT&T agrees to compensate Supplier [*] for work performed by Order Specialist headcount during the Holidays shown in Section I Holidays that were previously approved by AT&T in writing.

		Where the parties are to mutually agree on the headcount quantity, [*] or the course of conduct or activity under this Order, or any other provisions of this Order where the parties may need to mutually agree, in the event the parties cannot mutually agree within ten (10) business days, Supplier agrees to carry out the expressed requests of AT&T provided such requests are not unreasonable. In addition, the parties agree to also promptly escalate to the next level of management for resolution.

5.		Invoices/Billing Information :

		If Supplier is enabled to transact business with AT&T using the internet-based Ariba Supplier Network (“ASN”), Supplier agrees to submit invoices in electronic form to AT&T’s Accounts Payable organ