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*
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Material has been omitted pursuant to a request
for confidential treatment and such material has been filed
separately with the Securities and Exchange Commission. An asterisk
within brackets denotes omissions.
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Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates
and their third party representatives, except under written
agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.12
CPE Order Processing
Page 1 of 5
General
Agreement Order No. 20070105.006.S.012
This Order, effective on
the date when signed by the last Party (“Effective
Date”) is by and between Startek, Inc., a Delaware
corporation (“Supplier”) and AT&T Services, Inc., a
Delaware corporation (“AT&T”), each of which may be
referred to in the singular as “Party” or in the plural
as “Parties,” and shall be governed pursuant to the
terms and conditions of Agreement Number 20070105.006.C. Any terms
and conditions in this Order that modify or change the terms and
conditions of Agreement Number 20070105.006.C shall apply to this
Order only.
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1.
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Description of Material and/or
Services :
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Supplier shall provide support of
AT&T’s Customer Premise Equipment (“CPE”)
Order Processing and Support (“Program”), pursuant to
Attachment A entitled “STATEMENT OF WORK”, dated April
1, 2008 (“Work”) attached hereto and hereby made a part
of this Order.
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2.
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Duration of Order
:
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This Order will continue in effect
for a term expiring on March 31, 2009, unless it is Cancelled
or Terminated before that date. The terms and conditions of this
Order cover all Services started prior to the execution of this
Order, from April 1, 2008 up until execution of this
Order.
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AT&T shall have the right to
extend the duration period specified in this Order for up to twelve
(12) months by giving Supplier 45 days prior written
notice, at prices no greater than those set forth in this
Order.
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3.
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Location
:
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Supplier shall perform the Work at
the following locations: Greeley, CO
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4.
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Pricing
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The following Pricing schedule
shows the amounts to be paid to Supplier for Work to be performed
under this Order for Full Time Equivalent (“FTE”)
Agents.
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Invoices shall be submitted monthly
based on [*] and shall exclude any non-production activity,
including but not limited to the following: lunchtime, break time,
holidays, vacations and sick-time.
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Description
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[*] Rate
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$
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[*]
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$
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[*]
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* [*] Training – pursuant to
Section D Training
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$
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[*]
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*
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Does not include [*], which shall be at
Supplier’s sole cost and expense.
Supplier agrees that the rates provided above
are all inclusive of the costs for the Program, which include, but
are not limited to the following items, and no other charges shall
be billed to AT&T.
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1.
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Training [*]
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2.
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Dedicated Reports
Analyst
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4.
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Dedicated Process
Managers
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5.
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Dedicated Escalation
Managers
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6.
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Dedicated Supervisors
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7.
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Travel and Living
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Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates
and their third party representatives, except under written
agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.12
CPE Order Processing
Page 2 of 5
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8.
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Pagers
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9.
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Programming (e.g. scripting, legacy
programming and all programming production support and maintenance
functions)
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10.
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Program / Account management
functions and personnel
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11.
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Development and issuance of
reports
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12.
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Recruiting of Order
Specialist
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13.
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Processing Downtime
Forms
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14.
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System Access and
Requirements
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15.
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Systems – Managing and
maintaining equipment and access
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16.
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Postage
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[*]
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18.
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Copies
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AT&T agrees to
compensate Supplier [*] for work performed by Order Specialist
headcount during the Holidays shown in Section I Holidays that
were previously approved by AT&T in writing.
Where the parties are to
mutually agree on the headcount quantity, [*] the course of conduct
or activity under this Order, or any other provisions of this Order
where the parties may need to mutually agree, in the event the
parties cannot mutually agree within ten (10) business days,
Supplier agrees to carry out the expressed requests of AT&T
provided such requests are not unreasonable. In addition, the
parties agree to also promptly escalate to the next level of
management for resolution.
Proprietary
Information
The information contained in this Agreement is not for use or
disclosu
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