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Exhibit 10.22
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Material has been omitted pursuant to a request for confidential treatment and such material has been filed separately with the Securities and Exchange Commission. An asterisk within brackets denotes omissions. |
CPE Order Processing
20070105.006.S.012
Between
Startek, Inc.
And
AT&T Services, Inc.
Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates
and their third party representatives, except under written
agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.12
CPE Order Processing
Page 1 of 5
General Agreement Order No. 20070105.006.S.012
This Order, effective on the date when signed by the last Party (“Effective Date”) is by and between Startek, Inc., a Delaware corporation (“Supplier”) and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as “Party” or in the plural as “Parties,” and shall be governed pursuant to the terms and conditions of Agreement Number 20070105.006.C. Any terms and conditions in this Order that modify or change the terms and conditions of Agreement Number 20070105.006.C shall apply to this Order only.
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Description of Material and/or Services : |
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Supplier shall provide support of AT&T’s Customer Premise Equipment (“CPE”) Order Processing and Support (“Program”), pursuant to Attachment A entitled “STATEMENT OF WORK”, dated April 1, 2008 (“Work”) attached hereto and hereby made a part of this Order. |
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Duration of Order : |
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This Order will continue in effect for a term expiring on March 31, 2009, unless it is Cancelled or Terminated before that date. The terms and conditions of this Order cover all Services started prior to the execution of this Order, from April 1, 2008 up until execution of this Order. |
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AT&T shall have the right to extend the duration period specified in this Order for up to twelve (12) months by giving Supplier 45 days prior written notice, at prices no greater than those set forth in this Order. |
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Location : |
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Supplier shall perform the Work at the following locations: Greeley, CO |
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4. |
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Pricing : |
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The following Pricing schedule shows the amounts to be paid to Supplier for Work to be performed under this Order for Full Time Equivalent (“FTE”) Agents. |
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Invoices shall be submitted monthly based on [*] and shall exclude any non-production activity, including but not limited to the following: lunchtime, break time, holidays, vacations and sick-time. |
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Description |
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[*] Rate |
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Agent FTE [*] Rate |
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$ |
[*] |
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Area Manager |
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[*] |
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* [*] Training – pursuant to Section D Training |
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$ |
[*] |
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Does not include [*], which shall be at
Supplier’s sole cost and expense. |
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1. |
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Training [*] |
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2. |
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Dedicated Reports Analyst |
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4. |
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Dedicated Process Managers |
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5. |
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Dedicated Escalation Managers |
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6. |
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Dedicated Supervisors |
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7. |
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Travel and Living |
Proprietary
Information
The information contained in this Agreement is not for use or
disclosure outside AT&T, Supplier, their Affiliates
and their third party representatives, except under written
agreement by the contracting Parties.
Agreement
No. 20070105.006.C
Order No. 20070105.006.S.12
CPE Order Processing
Page 2 of 5
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8. |
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Pagers |
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9. |
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Programming (e.g. scripting, legacy programming and all programming production support and maintenance functions) |
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10. |
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Program / Account management functions and personnel |
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11. |
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Development and issuance of reports |
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12. |
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Recruiting of Order Specialist |
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13. |
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Processing Downtime Forms |
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14. |
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System Access and Requirements |
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15. |
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Systems – Managing and maintaining equipment and access |
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16. |
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Postage |
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[*] |
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18. |
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Copies |
Holiday [*] :
AT&T agrees to compensate Supplier [*] for work performed by Order Specialist headcount during the Holidays shown in Section I Holidays that were previously approved by AT&T in writing.
Where the parties are to mutually agree on the headcount quantity, [*] the course of conduct or activity under this Order, or any other provisions of this Order where the parties may need to mutually agree, in the event the parties cannot mutually agree within ten (10) business days, Supplier agrees to carry out the expressed requests of AT&T provided such requests are not unreasonable. In addition, the parties agree to also promptly escalate to the next level of management for resolution.
Proprietary
Information
The information contained in this Agreement is not for use or
disclosu
