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SHARE TRANSFER AGREEMENT

Stock Transfer Agreement

SHARE TRANSFER AGREEMENT | Document Parties: TeleTech Europe BV | TeleTech Services (India) Ltd You are currently viewing:
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TeleTech Europe BV | TeleTech Services (India) Ltd

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Title: SHARE TRANSFER AGREEMENT
Date: 11/16/2007
Industry: Computer Services     Sector: Technology

SHARE TRANSFER AGREEMENT, Parties: teletech europe bv , teletech services (india) ltd
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Exhibit 10.1
SHARE TRANSFER AGREEMENT
THIS SHARE TRANSFER AGREEMENT (the “ Agreement ”) is effective November 12, 2007 by and among :
1.  
TeleTech Europe B.V. , a company incorporated in and under the laws of The Netherlands and having its registered office at Maassluisstraut, 416a, 1062GS, Amsterdam, The Netherlands (hereinafter referred to as “ TE ” or the “ Selling Shareholder ” which expressions shall unless repugnant to the context or meaning thereof be deemed to include its successors and permitted assigns); and
 
2.  
World Focus, a company incorporated in and under the laws of Mauritius and having its registered office at 10 FRERE Felix de Valois Stret, Port Louis Mauritius (hereinafter referred to as “ Purchaser ” which expression shall unless repugnant to the context or meaning there of be deemed to include its successors and permitted assigns); and
 
3.  
Customer Solutions Mauritius , a company incorporated in and under the laws of Mauritius and having its registered office at 608 St. James Court, St. Denis Street, Port Louis, Mauritus (hereinafter referred to as the “ Company ”, which expression shall unless repugnant to the context or meaning thereof be deemed to include its successors and permitted assigns); and
 
4.  
TeleTech Services (India) Ltd ., a company incorporated in India under the Companies Act, 1956, and having its registered office at H- 5/12, Mehrauli Road, Qutab Ambience, New Delhi 110030 , India (hereinafter referred to as the “ TeleTech India ”, which expression shall unless repugnant to the context or meaning thereof be deemed to include its successors and permitted assigns). TeleTech India is a joint venture owned by the Company and BVL, as defined below.
The Selling Shareholder, the Purchaser, the Company and TeleTech India are hereinafter collectively referred to as the “ Parties ” and severally as a “ Party ”.
WHEREAS:
A.  
TE is the legal and beneficial holder of 100% of the subscribed, issued and paid up capital of the Company being a total of one equity share. In 2004, the equity share of the Company was transferred to TE;
 
B.  
TeleTech India is predominantly engaged in the business of BPO services particularly to Bharti Airtel Limited and other companies and the Company owns 60% of TeleTech India being a total of 24,792,606 of the issued and paid up capital of TeleTech India with the remaining 40% of TeleTech India held by Bharti Ventures Limited, a company incorporated in India under the Companies Act, 1956, and having its registered office at H- 5/12, Mehrauli Road, Qutab Ambience, New Delhi 110030 (hereinafter referred to as the “ BVL” ). TeleTech India was formed to carry on business information technology enabled services (ITES) and business process outsourcing (BPO) services in India;
 
C.  
The Purchaser is interested in acquiring 60% of the shareholding in TeleTech India by acquiring the entire share capital of the Company from the Selling Shareholder free and clear of all Encumbrances as defined below; and

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D.  
The Selling Shareholder has agreed to sell and transfer to the Purchaser its entire shareholding in the Company constituting 100% of the fully paid up share capital of the Company on the terms and conditions set out hereinafter.
 
NOW in consideration of the payments, representations, warranties, covenants, agreements and indemnities herein contained, including the recitals which form an integral and binding part of this Agreement, the Parties agree as follows:
1.  
DEFINITIONS AND INTERPRETATION
 
1.1  
DEFINITIONS
In this Agreement (including the Recitals, Appendices and Schedules), except where the context otherwise requires, the following words and expressions shall have the following meanings:
“Agreement” means this Share Transfer Agreement (including the Recitals and Schedules attached thereto) as may be from time to time amended, supplemented or replaced or otherwise modified and includes any document which amends, supplements, replaces or otherwise modifies this Agreement in accordance with the provisions of this Agreement.
“Applicable Law” means and includes any applicable statute, ordinance, regulation, rule, order, bye-law, administrative or judicial interpretation, writ, injunction, directive, judgment or decree or other instrument which has the force of law applicable to any Party.
“Aegis” means Aegis BPO Services Limited, a company incorporated in India under the Companies Act, 1956, and having its registered office at Essar House, 11, K. K. Marg, Mahalxmi, Mumbai 400034 and which is separately purchasing the BVL Shares as defined below.
BVL Shares ” means the 16,528,404 Shares held by BVL, free and clear of any Encumbrances and constituting 40% of total Share capital of the Company;
“Board” or “Board of Directors” means the board of directors of the Selling Shareholder, the Company or TeleTech India as the context may indicate.
Business ” means the business process outsourcing (BPO) services provided by TeleTech India in India to clients in India. For avoidance of any doubt, the business does not include BPO services provided by TeleTech India in India to clients outside India.
“Business Day” means any day other than a Public Holiday as defined in section 2(38) of the Companies Act, 1956.
Bharti TeleTech Limited ” means Bharti TeleTech Limited, a company incorporated under the Companies Act, 1956 having its registered office at Plot No. 6, 34 EHP, Gurgaon.
“BIL ” means Bharti Infotrac Limited, a Bharti Group company.
Closing Date ” means the date on which the Completion shall be achieved.

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“Completion” or “Completion of Share Transfer ” means the date on which all Conditions Precedent are fulfilled unless any of these are specifically waived in writing and completion of the transfer of legal and beneficial interest in the Sale Shares from the Selling Shareholder to the Purchaser as contemplated herein.
Completion Board Meeting ” means the meeting of the Board of Directors held on or before the Closing Date during which all matters and resolutions required as Closing deliverables, including the appointment of the Purchaser’s nominee Directors shall be finalised, approved, passed and recorded by the Board.
CSM Shares ” means the 24,792,606 equity shares constituting 60% of the total issued and paid up share capital of TeleTech India held by the Company free and clear of all Encumbrances.
Directors ” mean any member, for the time being, of the Board.
Effective Date ” means November 12, 2007.
Encumbrance ” means any mortgage, charge (whether fixed or floating), pledge, lien, option, right of retention of title, rights of first refusal, pre emptive rights, or any other form of security, interest or any obligation or any other third party claims of any other nature or other encumbrances (including conditional obligation) to create any of the same, in any jurisdiction.
“Escrow Agent and Escrow Agreement” means the agent appointed pursuant to the escrow agreement that would be entered into between the Purchaser and the Selling Shareholder as a condition precedent to the Closing Date as stipulated in Clause 3 of this Agreement.
Excluded Liabilities ” means the liabilities of TeleTech India as identified in Clause 7.7 in this Agreement.
Intellectual Property Rights ” or “ IPR ” means any patents, trademarks, designs, applications for any of such rights, copyrights, trade or business names, inventions, processes, know-how, integrated circuits, exploitation of any present or future technologies and other industrial property rights.
Losses ” mean any and all damages, costs, liabilities, losses, judgments, penalties, fines, expenses or other costs, including reasonable attorney’s fees, expert fees and costs of investigation suffered by an Indemnified Party.
“Material Adverse Effect” means the effect of any event(s) which is or may be expected to have a material adverse effect on the Business, results of operation, or financial condition of the Company, taken as a whole.
“Purchase Price” means the price equivalent to 60% of Rs. 550,000,000/- minus the 60% of the excess of current liabilities over current assets of TeleTech India as at Closing Date which is estimated as on October 24, 2007 to be a lump sum price of US $ 7,783,375 (US Dollars Seven Million, Seven Hundred and Eighty Three Thousand and Three Hundred and Seventy Five only) for the Sale Shares to be paid by Purchaser to the Selling Shareholder . The Purchase Price shall be paid to the Selling Shareholder in United States (“US”) Dollars.
Sale Shares ” means collectively 100% fully paid up and issued equity shares in the Company held by the Selling Shareholder free and clear of all Encumbrances.
Share/s” means all the issued and outstanding shares of the Company held by the Selling Shareholder and the CSM Shares free and clear of all Encumbrances.

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“Share Transfer” means a valid transfer of Sale Shares under this Agreement from the Selling Shareholder to the Purchaser free and clear of all Encumbrances.
Taxation ” means all forms of direct and indirect taxation, duties, cess, imposts, levies and rates, whenever created or imposed and whether in India or any other jurisdiction, and all penalties and interest payable in respect of these, and “ Taxes ” shall be construed accordingly.
TeleTech Holdings ”, means TeleTech Holdings, Inc. a corporation established under the laws of Delaware, USA and having its registered office at 9197 South Peoria street, Englewood, CO 80112 which is an Affiliate of the Selling Shareholder.
“Transition Period” means a period of up to nine (9) months from the Closing Date.
Warranties ” mean the warranties and representations provided by the Company, the Selling Shareholder, TeleTech India and the Purchaser as at October 24, 2007 as set forth in Schedule I attached hereto.
INTERPRETATION
1.2  
Headings are used for convenience only and shall not affect the interpretation of this Agreement.
 
1.3  
In this Agreement (unless the context specifies otherwise), reference to the singular includes a reference to the plural and vice versa , and reference to any gender includes a reference to all other gender.
 
1.4  
In this Agreement (unless the context specifies otherwise), references to the Recitals, Articles, Clauses, Schedules and Appendices shall be deemed to be a reference to the recitals, articles, clauses, schedules and appendices of this Agreement.
 
1.5  
In this Agreement, reference to any person includes any legal or natural person, partnership, firm, trust, company, government or local authority, department or other body (whether incorporated or otherwise).
 
1.6  
References to any enactment are to be construed as referring also to any amendment or re-enactment (whether before or after the date of this Agreement), any previous enactment which such enactment has replaced (with or without amendment) and to any regulation or order made under it.
 
1.7  
Reference in this Agreement to any statute or regulation made using a commonly used abbreviation, shall be construed as a reference to the short title of the statute or full title of the regulation.
 
2.  
SALE AND PURCHASE OF SALE SHARES
 
2.1  
Sale of Sale Shares: At the Closing Date, the Selling Shareholder shall sell, transfer and convey and the Purchaser shall purchase from the Selling Shareholder all of the Selling Shareholder’s legal and beneficial interest, right, title and property in the Sale Shares to and in favour of the Purchaser free from any Encumbrances and to take and cause to be taken all such steps and actions as may be necessary or desirable to achieve the Completion of Share Transfer as set forth below on the Closing Date.

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2.2  
Purchase Price : In consideration for the sale and purchase of the Sale Shares, Purchaser shall pay to the Selling Shareholder on the Closing Date the Purchase Price by way of a wire transfer to the Bank account designated in writing one week prior to the proposed Closing Date by the Selling Shareholder to the Purchaser.
 
2.2.1  
Escrow Agreement: The Parties agree and undertake to enter into an Escrow Agreement on mutually agreeable terms and appoint the Escrow Agent on the terms and conditions set forth in the Escrow Agreement. On the Closing Date and subject to receipt of joint instructions from the Selling Shareholder and the Purchaser the Escrow Agent will provide:
 
a.  
All the Share certificates of the Company and TeleTech India, duly endorsed in the name of the Purchaser, as applicable, along with duly executed, valid and adequately stamped Share Transfer Deeds to the Purchaser as per Applicable Law in Mauritius and India;
 
b  
The certified true copies of the Minutes of the Completion Board Meeting held by the Company’s Board and the Board of TeleTech India appointing the Purchaser’s nominees to the Company’s and TeleTech India’s Board and accepting the resignations of the TE nominees from the Company’s Board and the Board of TeleTech India, along with the applicable forms filed in this regard;
 
c.  
Aegis shall provide evidence that it is able and ready to pay on Closing Date the dues to “TeleTech” listed in Annexure 17 of the Disclosure Letter on account of TeleTech India Letter which due amount may be modified 5 days prior to Closing Date with consent of Parties to reflect updated amounts, if any, after TeleTech India provides the regulatory approvals under Applicable Law in this regard as stated in sub clause 3.1.4 (xix) and (xx) below and shall do so through a special no lien account named ‘TeleTech India’ opened for this purpose.
 
d.  
Receipt from the Selling Shareholder TE to the Purchaser that it has received the full and final Purchase Price for the Sale Shares.
 
e.  
A certificate from the CEO (or other officer) of the Company, TeleTech India and the Selling Shareholder to the Purchaser stating that representations and warranties provided as on October 24, 2007 are true and accurate as of the Closing Date and that no Material Adverse Effect has occurred.
 
2.3  
Completion of Share Transfer shall take place as mutually agreed between the Parties, within five (5) days of the fulfilment of the Conditions Precedent by the Parties as applicable to each of them, as the case may be.
 
2.3.1  
Completion Activities : The Boards of Directors of the Company and Teletech India shall convene the Completion Board Meeting to be held on or before the Closing Date to achieve the Completion of Share Transfer and the Selling Shareholder shall cause the Directors to take inter-alia the following steps:
 
a.  
Pursuant to Clause 2.1, Selling Shareholder shall sell, transfer, convey, assign and deliver the Sale Shares to the Purchaser. The Selling Shareholder shall present the original share certificates evidencing their ownership of the Sale Shares and shall execute the share transfer deed(s) adequately stamped for transfer of the same. The cost of the stamping will be borne by the Purchaser.
 
b.  
Purchaser shall accept the transfer of the Sale Shares from the Selling Shareholder and shall make the

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payment of the Purchase Price in the manner set out above. The Purchaser shall present the original share certificates along with duly executed share transfer deeds adequately stamped to the Board of Directors of the Company and TeleTech India as the case may be for the relevant Share Certificates.
 
c.  
The Boards of Directors of the Company and TeleTech India shall approve the transfer of Sale Shares from the Selling Shareholder and BVL to the Purchaser, as applicable in the context, make necessary entries in the statutory records of the Company and TeleTech India including entering the name of the Purchaser as the legal and beneficial owner of the Sale Shares, free and clear of all Encumbrances, in the register of members of the Company and return the original share certificates to the Purchaser duly endorsed in the name of the Purchaser as the legal and beneficial owner of the Sale Shares evidenced thereunder with the transfer details.
 
d.  
Board of Directors of the Company and TeleTech India shall cause the Board to appoint such new Directors of the Company and TeleTech India as are nominated by the Purchaser (“Reconstituted Board”).
 
e.  
All the earlier Directors of the Company and TeleTech India shall submit their unconditional and irrevocable resignations to their respective Board of Directors stating specifically in such resignation letters that none of them have any claims against the Company or TeleTech India or their shareholders whether for loss of office or otherwise.
 
f.  
All powers of attorney / authority letters issued in favour of the resigning Directors of both the Company and TeleTech India shall be revoked and any resolutions passed in this regard shall be superseded.
 
g.  
The Board of Directors of the Company and TeleTech India shall consider and accept the resignation of the Directors of the Company and TeleTech India with effect from the Closing Date and authorise one of the Directors in each to file all necessary forms with the relevant RoC recording such change in Directors.
 
h.  
TeleTech India, the Company, the Selling Shareholder and BVL shall make necessary filings with the applicable regulatory authorities as required by Applicable Law in India, Mauritius and The Netherlands including but not limited to filing the relevant forms with the applicable regulatory authorities.
 
i.  
All guarantees or other such financial obligations issued or provided to any Affiliates of the Company and TeleTech India shall be revoked and any resolutions passed in this regard shall be superseded.
 
j.  
All the Sale Share certificates shall be duly endorsed in the name of the Purchaser.
 
k.  
The Selling Shareholder shall provide a receipt that they have received the full and final consideration for the Sale Shares.
 
l.  
The certified true copies of the Minutes of the Completion Board Meeting held by the Company’s Board appointing the Purchaser’s nominees to the Company’s Board and accepting the resignations of the Selling Shareholder’s nominees from the Company’s Board, along with evidence of filing the applicable forms recoding such change in Directors in this regard.
 
2.3.2  
Completion shall be deemed to have occurred after satisfaction of the Conditions Precedent and when each of the aforesaid acts and deeds have been completed and shall be treated as completed

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contemporaneously and no proceedings shall be deemed to be taken nor any documents executed or delivered at the Completion until all have been so taken, executed and delivered, unless waived in writing by the Purchaser.
 
2.4  
Management of the Company and TeleTech India after the Completion : The Parties understand that after the Completion of Share Transfer, all powers and authority of management of the Company and TeleTech India shall vest in the Reconstituted Board of the Company and TeleTech India respectively. The respective Reconstituted Boards of Company and TeleTech India shall have authority to further reconstitute the Board of Directors of the Company and TeleTech India as it may deem appropriate from time to time.
 
2.5  
Stand-Still Pending Completion and Negative Covenants : Unless the Purchaser otherwise agrees in writing, the Company and TeleTech India shall not and the Selling Shareholder shall cause that the Company and/or TeleTech India does not during the period between execution of this Agreement and the Completion:
 
a.  
Issue or permit to be subscribed any Shares and other equity linked securities, other securities, splits, buy-backs, warrants, options, bonus issues, convertible debt instruments, debt and other securities whether convertible into or exchangeable with Shares of the Company or TeleTech India or create any new class of shares change or in any manner alter the capital structure of the Company or TeleTech India and or issue equity shares;
 
b.  
change the face value of or rights attached to the Sale Shares held by the Selling Shareholder in the Company or the CSM Shares held by the Company in TeleTech India;
 
c.  
take any other action through reorganisation, consolidation, merger, sale of assets or otherwise of either of the Company or TeleTech India;
 
d.  
diversify or restructure the nature of the Business of the Company or TeleTech India;
 
e.  
borrow or enter into new contracts for borrowings, money from any person whether secured or unsecured save and except a working capital credit of up to Rs.5 crores from any Bank to be used in the ordinary course of business of TeleTech India;
 
f.  
create any Encumbrance under the laws of any jurisdiction on the assets or future assets of the Company or Teletech India whether tangible or intangible or any right or interest of the Company or TeleTech India in any assets or IPR or revenues of the Company or TeleTech India or the Sale Shares or the CSM Shares or any part thereof or provide any security, guarantee or indemnity in respect of any debt, including creation of any subordinated debt of a third party, including without limitation the shareholders of the Company or TeleTech India, except in the ordinary course of business;
 
g.  
declare or pay any dividends in either of the Company or TeleTech India;
 
h.  
grant any options or commitments to any third party (including but not limited to any employees of the Company or TeleTech India) regarding issue, allotment, transfer, grant of any shares or other securities of the Company or TeleTech India, as the case may be;
 
i.  
take any actions which would have a Material Adverse Effect;

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k.  
sell, transfer, lease, assign or otherwise dispose of a material part of the undertaking, property and/or assets of the Company or TeleTech India, as the case may be, except in the ordinary course of business;
 
l.  
enter into any contract, transaction, arrangement or commitment or any other activities of any nature save for the Business;
 
m.  
commence the prosecution or defense of or settle any legal or arbitration proceedings with respect to the Company or TeleTech India, as the case may be, except in the ordinary course of Business;
 
n.  
make any change in the financial and accounting policies of the Company or TeleTech India;
 
o.  
recruit, elect, dismiss or change the remuneration or conditions of any employee of the Company or TeleTech India, except in the ordinary course of Business;
 
p.  
appoint or change its internal/statutory auditors; approve the annual accounts of the Company and TeleTech India or make any deviations thereto;
 
q.  
carry out acquisition or disposal of any investments in any other entities including:
   
investment in a joint venture;
 
   
formation of or investment in subsidiary;
 
   
acquisition of shares or units in a listed or unlisted company;
 
   
investment in an entity which is a related party;
r.  
amend the Company’s and TeleTech India’s Memorandum and/ or Articles of Association and/or other charter documents of the same; change the accounting year, accounting policy or the registered office of the Company and TeleTech India; or commence winding up of the operations of the Company and TeleTech India or liquidation of the Company and TeleTech India;
 
s.  
enter into any strategic/financial/other alliance with a third party or enter into new contracts, except in the ordinary course of Business;
 
t.  
Distribute profits/commission to the Directors or employees or to any third parties except performance linked incentives to be distributed in December (Approximately US $ 25,000/-) to the employees of TeleTech India under the human resource policy of TeleTech India, other than as stipulated under the respective HR policies currently prevalent in the two entities.
 
2.7.  
The Selling Shareholder shall deposit an amount equal to 10% of the Purchase Price (the “ Escrow Amount ”) for a period of twelve (12) months from the Closing Date (“ Escrow Period ”) into an Escrow Account with a mutually agreed Escrow Agent, which would be adjusted against any Excluded Liabilities and matters as specified in clause 7.7 below. On satisfaction of such Excluded Liabilities or expiry of Escrow Period whichever is earlier, the Escrow Agent shall release the Escrow Amount, if any remaining in the Escrow Account to the Selling Shareholder.
 
2.8  
On or prior to the Closing Date the auditors designated by the Purchaser shall conduct, and shall have a right to observe a count of the inventory of the assets as of such Closing Date.
 
3.  
CONDITIONS PRECEDENT
 
3.1  
Conditions Precedent to Completion and performance of the Parties.

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3.1.1  
The obligations of the Parties to consummate the transactions under this Agreement are subject to the fulfilment, prior to or at Completion, of each of the following conditions unless waived in writing by the concerned receiving Party of a particular deliverable:
 
3.1.2  
Representations and Warranties: All representations and warranties of the Parties contained in this Agreement are provided as at October 24, 2007 shall be true and correct at and as of the time of Completion on the Closing Date except for changes resulting from any action consented to in writing by the non-representing Party.
 
3.1.3  
Material Adverse Changes: From October 24, 2007 until Completion, there shall not have occurred a Material Adverse Effect on the Company or TeleTech India.
 
3.1.4  
Covenants. The Selling Shareholder, the Company and TeleTech India shall have performed and complied in all material respects with all obligations and covenants required by this Agreement to be performed or complied by each of them prior to or at Completion and shall provide each of the following to the satisfaction of the Purchaser on or prior to the Closing Date.
 
   i.  
TeleTech India providing to the Purchaser a nil dues letter in form and substance satisfactory to the Purchaser, from Bharti TeleTech Limited that there are no liabilities or past dues in Bharti TeleTech Limited’s favour owed or subsisting under the Leave and License agreement for the premises at Plot No. 6, Sector 34, EHTP, Gurgaon, Haryana of TeleTech India up to the Closing Date and that Bharti TeleTech Limited has no claims against the Company in this regard and a license to use such premises shall be entered into for the duration of the Transition Period.
 
  ii.  
The Selling Shareholder and Purchaser shall execute an escrow agreement on mutually agreeable terms with respect to the Escrow Account.
 
 iii.  
The Lo End Facilities Agreement dated February 7, 2004 between Bharti Projects (P) Ltd. (“BPPL”) and TeleTech India and the High-end, Low- end agreement dated February 7, 2004 between TeleTech India and Bharti TeleTech Limited to be terminated and BPPL providing a nil dues certificate to TeleTech India that but for the pending amounts under this Agreement as listed in Part D of Schedule I, no amounts are due under these agreements and expressly waiving any claims that it may have under such agreements and a license to use such facilities as stipulated under the Lo End Facilities Agreement shall be entered into for the duration of the Transition Period.
 
 iv.  
The respective Boards and shareholders of the Purchaser, the Company, TeleTech India and the Selling Shareholder passing necessary resolutions authorizing the authorized representative of the Purchaser, the Company, TeleTech India and the Selling Shareholder as the case may be to execute, enter into and consummate the transactions contemplated in this Agreement.
 
  v.  
The Selling Shareholder and TeleTech India having furnished to the Purchaser copies of the audited financial statements of the Company and the TeleTech India for the year ended March 31, 2007, along with all filings duly having been made with the Income Tax Department for the year ended March 31, 2007 and the audited financials of TeleTech India and the Company for the period ended September 30, 2007.
 
 vi.  
TeleTech India and the Company shall ensure a transfer to the Purchaser or its designated nominee

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all contributions in respect of the employees of the in the Bharti Benevolent Fund (BBF), including contribution required to be made by the Company for the period up to Closing Date.
 
vii.  
TeleTech India and the Company providing to the Purchaser a schedule bearing the names and details of all employees and ex employees of the Company and TeleTech India Group Superannuation scheme maintained with Om Kotak Mahindra Life Insurance.
 
viii.  
TeleTech India certifying that all past liabilities up to Closing Date have been paid by the Company and TeleTech India, save and except such liabilities specifically agreed by the Purchaser to be retained by TeleTech India which are as listed in Part D of Schedule I and in Schedule II attached to this Agreement.
 
ix.  
TeleTech India providing to the Purchaser a nil-due certificate from BIL with regard to the lease of BIL premises situated at Okhla to TeleTech India.
 
x.  
the Company and the Selling Shareholder procuring from their Affiliates an undertaking to use their best efforts to transfer and assign the licenses to use Microsoft Office in favour of TeleTech India.
 
xi.  
TeleTech India and the Selling Shareholder providing to the Purchaser evidence of the due termination of (a) the Software and Intellectual Property and License Agreement dated July 17, 2004 between TeleTech Holdings Inc. and the TeleTech India (b) TeleTech Service Agreement dated January 1,2005 between TeleTech Service Corporation and TeleTech India.
 
xii.  
TeleTech India shall provide to the Purchaser a written no claims letter from Bharti Airtel Limited to the Company in form and substance satisfactory to the Purchaser under the Master Service Agreement.
 
xiii.  
Selling Shareholder providing a copy of a letter from TeleTech India to IBM requesting that the IBM contract with the Company valid up to 2010 not be terminated by IBM due to change in management and control in the Company.
 
xiv.  
TeleTech Holdings Inc. and/or its Affiliates will enter into a Transition Services Agreement with TeleTech India with respect to the provision of certain services to TeleTech India during the Transition Period upon mutually agreeable terms, including for providing financial reports with the settled commercial understanding of providing GigaPop @ US $ 250 per seat per month payable by TeleTech India in favour of Tele Tech Holdings Inc. and/or its Affiliates.
 
xv.  
All the agreed deliverables as listed in Schedule IV.
 
xvi.  
Providing to the Purchaser unqualified opinions from Counsels from the respective jurisdictions of the Selling Shareholder and the Company certifying as at Closing Date the following:
  (a)  
the good standing of the Selling Shareholder and the Company;
  (b)  
the clear title and marketability of the Sale Shares to effect the Share Transfer;
  (c)  
the Selling Shareholder being the only owner and holder of the Sale Shares and that the records of the Company and statutory authorities as per Applicable Law evidence the same;
  (d)  
the Sale Shares constitute 100% of the fully paid up and issued shares of the Company;
  (e)  
there being no fetters or limitations on the Selling Shareholder to sell and transfer the Sale Shares in favour of the Purchaser;

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  (f)  
no consents or approvals, whether from statutory authorities or any third parties, being required for the transfer of the Sale Shares in favour of the Purchaser;
  (g)  
the Selling Shareholder’s capacity to sell the Sale Shares in favour of the Purchaser free and clear of any Encumbrances and perform its obligations hereunder; and
  (h)  
The terms and conditions of this Agreement being binding upon and enforceable against the Selling Shareholder and the Company under the laws of the Netherlands and Mauritius respectively.
xvii.  
Any such conditions precedent that the Parties may mutually agree are required based on the information provided in the draft Disclosure Letter provided to the Purchaser and for which information the Purchaser needs time to review and understand per the terms of Clause 7.8 below.
 
xviii  
Completion of Share Transfer shall take place as per Applicable Law at applicable jurisdictions, within 5 days of the fulfilment of the Conditions Precedent.
 
xix.  
TeleTech India shall provide to the other Parties the true copies of all approvals received from all regulatory authorities with regard to remitting the dues to “TeleTech” as listed in Annexure 17 of the Disclosure Letter, which amount may be modified 5 days prior to Closing Date with consent of Parties to reflect updated amounts, if any,
 
xx.  
Subject to Applicable Law and the receipt of all regulatory approvals in this regard the Parties, as applicable in the context, shall assist and ensure that TeleTech India shall pay to concerned Affiliates of TeleTech Holdings, as applicable, the amounts listed as ‘Dues to be paid to TeleTech’ at Annexure 17 of the Disclosure Letter which is attached to this Agreement which amount may be modified 5 days prior to Closing Date with consent of Parties to reflect updated amounts, if any.
 
xxi.  
The Purchaser and the Selling Shareholder shall provide letter commitments from Aegis and

 
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