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REMOTE PROCESSING AGREEMENT

Software Maintenance and Support Agreement

REMOTE PROCESSING AGREEMENT | Document Parties: PENSON WORLDWIDE INC | SUNGARD FINANCIAL SYSTEMS, INC. | PENSON FINANCIAL SERVICES, INC. You are currently viewing:
This Software Maintenance and Support Agreement involves

PENSON WORLDWIDE INC | SUNGARD FINANCIAL SYSTEMS, INC. | PENSON FINANCIAL SERVICES, INC.

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Title: REMOTE PROCESSING AGREEMENT
Governing Law: Pennsylvania     Date: 8/10/2005

REMOTE PROCESSING AGREEMENT, Parties: penson worldwide inc , sungard financial systems  inc. , penson financial services  inc.
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                                                                   EXHIBIT 10.12

 

 

NOTE: PORTIONS OF THIS EXHIBIT ARE THE SUBJECT OF A CONFIDENTIAL TREATMENT

REQUEST BY THE REGISTRANT TO THE SECURITIES AND EXCHANGE COMMISSION. SUCH

PORTIONS HAVE BEEN REDACTED AND ARE MARKED WITH A "[*]" IN PLACE OF THE REDACTED

LANGUAGE.

 

 

                           REMOTE PROCESSING AGREEMENT

 

                                     BETWEEN

 

                         SUNGARD FINANCIAL SYSTEMS, INC.

 

                              A DELAWARE CORPORATION

 

                                   ("SUNGARD")

 

 

 

 

                                       AND

 

 

                         PENSON FINANCIAL SERVICES, INC.

 

                          A NORTH CAROLINA CORPORATION

 

                                   ("CUSTOMER")

 

 

 

 

                                      DATED

 

 

                                   7-10-1995

                               ("EFFECTIVE DATE")

 

 

 

By the signatures of their duly authorized representatives below, SunGard and

Customer, intending to be legally bound, agree to all of the provisions of this

Agreement and all Schedules and Addenda to this Agreement.

 

SUNGARD FINANCIAL SYSTEMS, INC.            PENSON FINANCIAL SERVICES, INC.       

By: /s/ David H. Taylor                     By: /s/ Daniel P. Son                

   -------------------------------             ----------------------------------

Print Name: DAVID H. TAYLOR                Print Name: Daniel P. Son         

           -----------------------                     ---------------------------

Print Title: PRESIDENT                     Print Title: President         

             --------------------                       -------------------------

Dated Signed: 7-13-95                      Dated Signed: 7-10-95       

              --------------------                       ------------------------

                                                                        

 

<PAGE>

 

1. SERVICES

 

     1.1 PROVISION OF SERVICES. SunGard shall provide to Customer, and Customer

         shall accept, the on-line processing, report services and related

         services described on Schedule A to this Agreement ("System Services")

         available through use of SunGard's proprietary applications software

         system identified on Schedule A to this Agreement ("System") and the

         related documentation listed on Schedule A ("Documentation"), as the

         System Services, System and Documentation may be modified, revised and

         updated in accordance with this Agreement.

 

     1.2 ON-LINE PROCESSING SERVICES. SunGard shall provide to Customer the

         on-line processing services described on Schedule A. The System will be

         available to Customer twenty-four hours a day except during System

         maintenance. Customer will have on-line access to the System during

         every day that any of the United States securities markets are open

         ("Business Day"). On each Business Day, SunGard will perform a daily

         batch cycle which will begin at 8:00 p.m. Eastern Time and takes

         approximately twelve (12) hours for normal data processing, unless

         additional processing is required by Customer ("Batch Cycle"). During

         the Batch Cycle access by Customer to the System is limited to the

         inquiry functions and order entry of trades for next Business Day

         processing. If Customer requests a delay in the commencement of the

         Batch Cycle or if any clearing entities are not available to be

         accessed by the System, Batch Processing may be delayed and the System

         may not be available for next Business Day processing for approximately

         twelve (12) hours after the commencement of the Batch Cycle. The

         Designated Location will be staffed at SunGard's usual levels

         twenty-four (24) hours a day seven (7) days a week.

 

     1.3 REPORT SERVICES. SunGard shall provide to Customer the report services

         described on Schedule A, subject to any advance notification procedures

         stated on Schedule A. SunGard shall transmit all reports to Customer in

         the manner described in the Documentation.

 

     1.4 CUSTOMER DATA. Customer shall supply to SunGard all of the data to be

         processed under this Agreement as described on Schedule A and in the

         Documentation. Customer shall transmit the data to SunGard by

         communications link or in another manner described on Schedule A.

         Customer shall use its best efforts to insure that any information or

         data which it introduces into the System is accurate and complete.

         Customer shall maintain copies of all source data and current backup

         copies of all data supplied to SunGard, and SunGard shall have no

         liability for any loss or damage caused by Customer's failure to

         maintain copies.

 

     1.5 LIMITED USE. Customer may use the System Services and Documentation

         only in the ordinary course of its business operations and for its own

         business purposes, including the processing of trades of Customer's

         correspondent brokers in its ordinary course of business. Customer

         shall use the System Services only in accordance with the

         Documentation. Customer may use only the copies of the Documentation

         that are provided by SunGard, except that Customer may copy the

 

 

 

                                                            SunGard     Customer:

                                       1

 

 

 

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         Documentation to the extent reasonably necessary for routine backup and

         disaster recovery purposes.

 

2. INITIAL IMPLEMENTATION SUPPORT AND TRAINING

 

     2.1 INITIAL IMPLEMENTATION. SunGard shall provide and Customer shall accept

         the Initial Implementation Support described on Schedule C. This shall

         include delivery to Customer of the Initial Copies of the Documentation

         stated on Schedule C and assistance with any other implementation or

         related activities described on Schedule C. Subject to the availability

         of SunGard's personnel, SunGard shall provide to Customer additional

         implementation support services reasonably requested by Customer. After

         delivery, Customer shall bear all risk of loss or damage to all copies

         of the Documentation delivered by SunGard to Customer. SunGard shall

         provide to Customer replacement or additional copies of the

         Documentation reasonably requested by Customer.

 

     2.2 TRAINING. SunGard shall provide and Customer shall accept the Minimum

         Training described on Schedule C. This shall include basic training in

         the use of the System Services for a reasonable number of Customer's

         employees. Subject to the availability of SunGard's personnel, SunGard

         shall provide to Customer additional training services reasonably

         requested by Customer. SunGard shall provide training at Customer's

         location(s) whenever SunGard and Customer agree on-site training is

          appropriate.

 

3. SUNGARD'S OTHER OBLIGATIONS

 

     3.1 ONGOING SUPPORT SERVICES. SunGard shall provide the following ongoing

         support services to Customer:

 

         (a)       TELEPHONE SUPPORT. SunGard shall provide to Customer, during

                   SunGard's normal business hours, Monday through Friday from

                  7:30 a.m. Eastern Time to 7:30 p.m. Eastern Time (except that

                  Customer and SunGard may agree in advance to provide support

                  services on U.S. holidays), telephone consultative support

                  through SunGard's Customer Support Department regarding

                  Customer's proper and authorized use of the Software. During

                  normal business hours, SunGard shall provide access to at

                  least one of the following people: (i) the primary support

                  person for customer account, (ii) the project manager for

                  customer's account or (iii) a senior manager of SunGard. In

                  addition, telephone consultive support will be provided

                  through the SunGard hotline twenty-four (24) hours a day seven

                  (7) days a week.

 

         (b)       ERROR CORRECTIONS. SunGard shall use commercially reasonable

                  efforts to correct failures of the Software to perform in

                  accordance with the Documentation ("Errors") as follows:

 

                  1.        CLASSIFICATION OF ERRORS. An Error shall be

                            classified in accordance with the following terms:

 

 

                                                            SunGard     Customer:

 

                                       2

 

<PAGE>

 

                           CLASS 1 ERROR. A "Class 1 Error" is any Error that

                           renders continued use of the Software either

                           impossible or seriously impractical and either

                           interrupts production by Customer or makes continued

                            production substantially costly to Customer.

 

                           CLASS 2 ERROR. A "Class 2 Error' is any Error that is

                           not a Class 1 Error.

 

                  2.        NOTIFICATION OF ERRORS. SunGard shall provide to

                           Customer a list of persons (in increasing positions

                           of authority) and telephone numbers ("Calling List")

                           for Customer to contact in order to report an error.

                            When reporting any Error, Customer shall provide the

                           classification of the Error and reasonably detailed

                           documentation and explanation, together with

                           underlying data, to substantiate the Error and to

                           assist SunGard in its efforts to diagnose and correct

                           the Error. Customer will immediately report any Class

                           1 Error. If SunGard detects a Class 1 Error, then

                           SunGard will immediately contact Customer.

 

                  3.        RESPONSE TIME. SunGard shall use commercially

                           reasonable efforts to respond to Customer's initial

                            Error reports with off-site telephone consultation,

                           assistance and advice within fifteen (15) minutes for

                           Class 1 Errors and within one (1) hour for Class 2

                            Errors, but in any event, SunGard shall respond

                           within four working hours. If SunGard fails to so

                           respond, or if the designated person from the Calling

                           List is not available when Customer makes contact

                           with SunGard to report an Error, then Customer shall

                           attempt to contact the next more responsible person

                           of the Calling List until contact is made and a

                           designated person responds to the call.

 

                           CLASS 1 ERRORS. For any Class 1 Error, SunGard shall

                           take all reasonably necessary steps to supply a

                            reasonable work-around or correction to Customer as

                           soon as possible. This will include assigning

                           qualified, dedicated staff to work on the Error 24

                           hours per day, 7 days per week, at either the SunGard

                           site or Designated Location as necessary. Upon

                           detecting or being notified of a Class 1 Error,

                           SunGard shall immediately assemble the appropriate

                           personnel to analyze the problem, identify potential

                           solutions and determine the best plan of action.

                           Customer shall participate in this process when

                            necessary and provide SunGard with additional

                           documentation and examples, if possible, to assist in

                           resolving the Error. SunGard personnel shall be

                           dedicated to resolving the Error until an acceptable

                           work-around or correction is supplied or until

                           Customer determines in its reasonable judgment after

                           consultation with SunGard that a work around or

                           correction cannot be produced. A SunGard

                           representative shall keep Customer informed of the

                           status.

 

 

                                                            SunGard     Customer:

 

                                       3

 

<PAGE>

                           CLASS 2 ERRORS. For any Class 2 Error, SunGard shall

                           work with Customer to document the Error through

                           mutually established standards. Class 2 Errors shall

                           be resolved according to mutually agreed priorities.

                           SunGard personnel shall be dedicated to resolving

                           Class 2 Errors through SunGard's normal software

                           support procedures.

 

     3.2 MODIFICATIONS. SunGard shall provide to Customer, and Customer shall

         accept, the following modifications to System Services:

 

         (a)       SunGard shall provide modifications, revisions and updates to

                  the System Services which SunGard, in its sole discretion,

                  incorporates into the System Services without additional

                  charge.

 

         (b)       SunGard shall use commercially reasonable efforts to develop

                  and implement changes to the System so that the System

                  Services will continue to comply with applicable rules and

                  regulations of regulatory authorities as they may change from

                  time to time.

 

         (c)       At SunGard's option and subject to the availability of SunGard

                  personnel, SunGard shall evaluate and, if feasible and

                  appropriate, produce and implement Customer requests for

                  modifications in the System Services or the System. In

                  SunGard's sole discretion, it may implement requested

                  modifications at no charge in accordance with Section 3.1 (a)

                   or offer them at an additional charge in accordance with

                  Section 3.4.

 

         (d)       SunGard shall deliver updates to the Documentation whenever

                  SunGard determines, in its sole discretion, that such updates

                   are necessary.

 

         (e)       Customer shall accept modifications, revisions and updates in

                  the System Services, System and Documentation, including

                  changes in programming languages, rules of operation and

                  screen or report format, as and when they are implemented by

                  SunGard and provided the modifications, revisions or updates

                  do not have a material adverse effect on the System Services.

                   Customer acknowledges that modifications, revisions and

                  updates in the System Services and the System permitted by

                  this Agreement may result in changes in the form, timing or

                  other features of on-line services, reports and other System

                  Services provided under this Agreement.

 

     3.3 ENHANCEMENTS. SunGard shall offer to Customer the opportunity to

         purchase services available through use of refinements, improvements

         and enhancements to the System which SunGard, in its sole discretion,

         does not incorporate into the System without additional charge.

 

 

                                                            SunGard     Customer:

 

                                        4

 

<PAGE>

 

     3.4 CONSULTING AND OTHER SERVICES. At Customer's reasonable request and

         subject to the availability of SunGard's personnel, SunGard shall

         provide to Customer conversion assistance, consulting services, custom

          modification programming, support services relating to custom

         modifications, assistance with data transfers, assistance in the use of

         the System Services security mechanisms and other specialized support

         services with respect to the System Services. These services shall be

         provided by SunGard at Customer location(s) if SunGard and Customer

         agree that on-site services are appropriate.

 

     3.5 BACKUP COPIES AND DISASTER RECOVERY. SunGard will make a backup copy,

         in digital form, of Customer's data files then in SunGard' possession

         (i) at the end of each business day and stored at an off-site location

         for a period of five (5) business days and (ii) at the end of each

         month and saved at an off-site location for a period of the twelve (12)

         months, provided that the monthly data files for the first four (4)

         months of any tax year will be saved until the fifth month of the

         following tax year. SunGard will maintain an agreement for backup

         processing services with an affiliated company consisting of the right

         to use an installed, fully operational computer system and networking

         capability subject to the availability of computer and other hardware.

         The backup processing will be performed by SunGard using backup copies

         which will be sent to the backup facility. Customer will be charged for

         any recovery services associated with any computer hardware or

          communications equipment required for Customer or its correspondent

         brokers to access the System that is not located at the Designated

         Location. In the case of an emergency requiring backup processing,

         SunGard will promptly contact the person or persons designated in

         writing by Customer to be notified in such circumstance.

 

     3.6 SPECIAL PROCESSING. Upon the request of Customer and subject to the

         limitations of the applications and hardware, SunGard will use

         commercially reasonable efforts to provide special processing services

         such as additional, customized reports or other enhancements that are

         not included the processing services provided under this Agreement.

         Such special processing services will be provided for an additional

         charge agreed upon by Customer and SunGard in writing.

 

4. CUSTOMER'S OTHER OBLIGATIONS

 

     4.1 ACCESS TO FACILITIES AND EMPLOYEES. Customer shall provide to SunGard

         access to the Customer's facilities, equipment and employees, and shall

         otherwise cooperate with SunGard, as reasonably necessary for SunGard

         to perform its implementation, training, support and other obligations

         under this Agreement.

 

      4.2 PROCUREMENT OF HARDWARE AND OTHER ITEMS. Customer shall be responsible,

         at its expense, for procuring and maintaining the communications

         equipment and lines, computer equipment, software and all other out of

         pocket expenses, which comprise the Specified Configuration described

         on Schedule A, and for updating the Specified Configuration in

         accordance with SunGard's published updates to Schedule A.

 

                                                             SunGard     Customer:

 

                                       5

 

<PAGE>

 

 

     4.3 NOTICES AND CERTIFICATIONS. Customer shall give written notice to

         SunGard (in accordance with Section 9.1) whenever Customer intends to

         increase the transaction volume, in any material respect, to be

         processed on the System. Customer shall promptly complete and return to

         SunGard periodic certifications which SunGard, in its sole discretion,

         may from time to time send to Customer, certifying that Customer has

         complied and is then in compliance with the provisions of Section 7.

 

     4.4 CERTAIN LEGAL REQUIREMENTS. Customer shall be responsible, at its

         expense, for complying with all laws and regulations of any

          jurisdiction applicable to use of System Services, including laws and

         regulations pertaining to (a) remote use of software and related

         property, (b) communication or transmission of data into or out of a

         jurisdiction or (c) registration of this Agreement. Customer shall

         indemnify and hold harmless SunGard (and its affiliates, and the

         respective directors, officers, employees and agents of SunGard and its

         affiliates) from and against all actions, claims, damages or

         liabilities (including reasonable attorneys' fees) arising out of any

         violation by Customer of any such laws or regulations.

 

5. PAYMENTS

 

     5.1 INITIAL IMPLEMENTATION SUPPORT AND MINIMUM TRAINING. Customer shall pay

          to SunGard the fees for Initial Implementation Support and Minimum

         Training in the amounts stated on Schedule C, in accordance with the

         payment terms stated on Schedule C.

 

     5.2 MONTHLY FEES. On a monthly basis, beginning on the first day of

         processing live trades on the System ("Effective Date") and continuing

         until termination of this Agreement. Customer shall pay to SunGard the

         fees described on Schedule C. Customer shall pay minimum monthly fees

          for certain services as stated on Schedule C.

 

     5.3 SPECIAL SERVICE FEES. Customer shall pay to SunGard the service fees

         stated on Schedule C for conversion, consulting services, custom

         modification programming, support services relating to custom

         modifications, assistance with data transfers, and other specialized

         support services under Sections 3.4. In each case where service fees

         are not specified on Schedule C, then the fees for such services shall

         be based upon SunGard's standard professional fee rates. SunGard's

         standard professional fee rates in effect on the date of this Agreement

         are stated on Schedule C and are subject to increase in the ordinary

         course of business.

 

     5.4 EXPENSE REIMBURSEMENTS. Customer shall be responsible for all

         out-of-pocket expenses expenses incurred by SunGard. Whenever any

         services are provided by SunGard at a Customer location or any other

         location requested by Customer other than one of SunGard's locations,

         Customer shall reimburse SunGard for its reasonable travel, lodging,

         meal and related expenses incurred by SunGard personnel in providing

         such services.

 

                                                             SunGard     Customer:

 

                                       6

<PAGE>

 

     5.5 OTHER FEES. If Customer requires replacement or additional copies of

         the Documentation, then Customer shall pay to SunGard the corresponding

         fees stated on Schedule C.

 

     5.6 TAXES. The fees and other amounts payable by Customer to SunGard under

         this Agreement do not include any taxes of any jurisdiction that may be

         assessed or imposed upon the services provided under this Agreement or

         the copies of the Documentation provided to Customer, including sales,

         use, excise, value added, personal property, export, import and

         withholding taxes, excluding only taxes based upon SunGard's net

         income. Customer shall directly pay any such taxes assessed against it,

         and Customer shall promptly reimburse SunGard for any such taxes

         payable or collectable by SunGard.

 

     5.7 PAYMENT TERMS. SunGard shall submit invoices to Customer on a monthly

         basis for monthly fees and routine expense reimbursements. SunGard

         shall submit invoices to Customer for any other fees or expense

         reimbursements as and when incurred. All invoices shall be sent to

         Customer's address for invoices stated on Schedule A. Customer's

         payments shall be due within thirty (30) days after receipt of Invoice.

         Interest at the rate of eighteen percent (18%) per annum (or, if lower,

         the maximum rate permitted by applicable law) shall accrue on any

         amount not paid by Customer to SunGard when due under this Agreement,

         and shall be payable by Customer to SunGard on demand unless subject to

         a good faith dispute. Except as provided in Sections 6.1 and 6.2(c),

         all fees and other amounts paid by Customer under this Agreement are

         non-refundable, unless subject to a good faith dispute.

 

     5.8 FEE INCREASES. Beginning on the first day of the sixth (6th) year of

         processing of live trades and on an annual basis, by giving at least

         one hundred and twenty (120) days advance written notice to Customer

         (in accordance with Section 9.1), SunGard may increase the fees payable

         under this Agreement.

 

6. WARRANTIES AND LIMITATIONS

 

     6.1 PERFORMANCE. SunGard shall use reasonable care in processing all work

         transmitted to it by Customer. SunGard shall have no liability under

         this Section 6.1 unless, within thirty (30) days after the applicable

         date of service, SunGard receives notice from Customer (in accordance

         with Section 9.1) describing a material processing error caused by

         SunGard's failure to use reasonable care, together with adequate

         supporting documentation and data. Upon receipt of any such notice,

         SunGard's only obligation under this Section 6.1 is to correct the

         error and redo the work affected as soon as reasonably practical at no

         additional charge, or, at SunGard's option, to refund or credit the

         charges applicable to the work affected.

 

     6.2 RIGHT TO PERFORM SERVICES; NO INFRINGEMENT. SunGard warrants to

         Customer that it has the full legal right to use the System to provide

         the System Services in accordance with this Agreement, and that the

         System Services and

 

 

                                                            SunGard     Customer:

 

                                       7

 

<PAGE>

 

         Documentation, in the form delivered to Customer by SunGard and when

         properly used for the purpose and in the manner specifically authorized

         by this Agreement, do not infringe in any material respect upon any

         United States patent or copyright or any trade secret or other

         proprietary right of any person. SunGard shall reimburse Customer for

         any damages finally awarded against and paid by Customer to the extent

         attributable to a violation of the foregoing warranty. SunGard shall

         have no liability under this Section 6.2 unless Customer gives written

         notice to SunGard (in accordance with Section 9.1) within ten (10) days

         after any applicable infringement claim is initiated against Customer

         and allows SunGard to have sole control of the defense or settlement of

         the claim. If any applicable infringement claim is initiated, or in

         SunGard's sole opinion is likely to be initiated, against Customer or

         SunGard, then SunGard shall have the option, at its expense, to:

 

         (a)       modify or replace all or the infringing part of the System

                  Services, System or Documentation so that it is no longer

                  infringing, provided that the System Services do not change in

                  any material adverse respect; or

 

         (b)       procure the right to continue using or providing the

                  infringing part of the System Services, System or

                  Documentation; or

 

         (c)       remove all or the infringing part of the System Services,

                  System or Documentation, and refund to Customer the

                  corresponding portion of any monthly fee paid in advance, in

                  which case this Agreement shall terminate with respect to the

                  affected System Services.

 

     6.3 CARE OF DATA. SunGard shall use commercially reasonable care in

         handling tapes or other materials which encode or contain data

          belonging to Customer. SunGard's only obligation for breach of this

         Section 6.3 shall be to replace or repair the tape or material lost or

         damaged and to make commercially reasonable efforts to regenerate any

         lost data from backup copies maintained by SunGard or from source data

         provided by Customer.

 

     6.4 APPLICATION OF DATA. SunGard shall have no liability for any loss or

         damage resulting from any application of the results obtained from the

         use of any services provided under this Agreement or from any

         unintended or unforeseen results obtained from the use of any services

         provided under this Agreement.

 

     6.5 EXCLUSION FOR UNAUTHORIZED ACTIONS. SunGard shall have no liability

         under any provision of this Agreement with respect to any performance

         problem, claim of infringement or other matter to the extent

         attributable to any unauthorized or improper use or modification of the

         System, any unauthorized combination of the System with other software

         (other than software included in the Specified Configuration), or any

         breach of this Agreement by Customer.

 

     6.6 FORCE MAJEURE. SunGard shall not be liable for, nor shall SunGard be

         considered in breach of this Agreement due to, any failure to perform

         its obligations under

 

 

                                                            SunGard     Customer:

 

                                       8

 

<PAGE>

 

 

          this Agreement as a result of a cause beyond its control, including any

         act of God or a public enemy, act of any military, civil or regulatory

         authority, change in any law or regulation, fire, flood, earthquake,

         storm or other like event, disruption or outage of communications,

         power or other utility, labor problem, unavailability of supplies, or

         any other cause, whether similar or dissimilar to any of the foregoing,

         which could not have been prevented by SunGard with reasonable care.

         Customer acknowledges that availability of System Services is subject

         to normal System downtime and that SunGard is not responsible for

         delays or inability to access services caused by communications

         problems.

 

     6.7 DISCLAIMER AND EXCLUSIONS. EXCEPT AS EXPRESSLY STATED IN THIS

         AGREEMENT, SUNGARD MAKES NO REPRESENTATIONS OR WARRANTIES, ORAL OR

         WRITTEN, EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF

         MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

         SYSTEM, THE SYSTEM SERVICES OR ANY OTHER MATTER PERTAINING TO THIS

         AGREEMENT. EXCEPT FOR DAMAGES REIMBURSABLE UNDER SECTION 6.2, SUNGARD'S

         TOTAL LIABILITY UNDER THIS AGREEMENT SHALL UNDER NO CIRCUMSTANCES

         EXCEED AN AMOUNT EQUAL TO FIVE HUNDRED THOUSAND DOLLARS ($500,000).

         UNDER NO CIRCUMSTANCES SHALL SUNGARD BE LIABLE TO CUSTOMER OR ANY OTHER

         PERSON FOR LOST REVENUES, LOST PROFITS, LOSS OF BUSINESS, OR ANY

         INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY NATURE, WHETHER OR NOT

         FORESEEABLE.

 

     6.8 OTHER LIMITATIONS. The warranties made by SunGard in this Agreement,

         and the obligations of SunGard under this Agreement, run only to

         Customer and not to its affiliates, its customers or any other persons.

         Under no circumstances shall any other person be considered a third

         party beneficiary of this Agreement or otherwise entitled to any rights

         or remedies under this Agreement. Customer shall have no rights or

         remedies against SunGard except as specifically provided in this

         Agreement. No action or claim of any type relating to this Agreement

         may be brought or made by Customer more than one (1) year after

         Customer first has knowledge of the basis for the action or claim.

 

7. CONFIDENTIALITY, OWNERSHIP AND RESTRICTIVE COVENANTS

 

     7.1 CONFIDENTIAL INFORMATION. All business information disclosed by one

         party to the other in connection with this Agreement shall be treated

         as confidential information unless it is or later becomes publicly

         available through no fault of the other party or it was or later is

         rightfully developed or obtained by the other party from independent

         sources free from any duty of confidentiality. Each party's

         confidential information shall be held in strict confidence by the

         other party, using the same standard of care as it uses to protect its

         own confidential information, and shall not be used or disclosed by the

         other party for any purpose except as necessary to implement or perform

         this Agreement, or except as required by law

 

 

                                                             SunGard     Customer:

 

                                       9

 

<PAGE>

         provided that the other party is given a reasonable opportunity to

         obtain a protective order. Without limiting the generality of the

         foregoing, such confidential information shall include Customer's data,

         reports generated by SunGard from Customer's data and the details of

         Customer's computer operations.

 

     7.2 SUNGARD'S PROPRIETARY ITEMS. Customer acknowledges that the System and

         Documentation, the object code and the source code for the System, the

         name of the System, the visual expressions, screen formats, report

         formats and other design features of the System, all ideas, methods,

         algorithms, formulae and concepts used in developing and/or

         incorporated into the System or Documentation, all future

         modifications, revisions, updates, releases, refinements, improvements

         and enhancements of the System or Documentation, all derivative works

         based upon any of the foregoing, and all copies of the foregoing

         (referred to, collectively, as "Proprietary Items") are trade secrets

         and proprietary property of SunGard, having great commercial value to

         SunGard. Customer acknowledges that the restrictions in this Agreement

         are reasonable and necessary to protect SunGard's legitimate business

         interests.

 

     7.3 OWNERSHIP RIGHTS. All Proprietary Items provided to Customer under this

         Agreement are being provided on a strictly confidential and limited use

         basis. Title to all Proprietary Items and all related patent,

         copyright, trademark, service mark, trade secret, intellectual property

         and other ownership rights shall remain exclusively with SunGard, even

         with respect to such items that were created by SunGard specifically

         for or on behalf of Customer. This Agreement is not an agreement of

         sale, and no title, patent, copyright, trademark, service mark, trade

         secret, intellectual property or other ownership rights to any

         Proprietary Items are transferred to Customer by virtue of this

         Agreement. All copies of Proprietary Items in Customer's possession

         shall remain the exclusive property of SunGard and shall be deemed to

         be on loan to Customer during the term of this Agreement.

 

     7.4 DISCLOSURE RESTRICTIO


 
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