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IBM OEM Software Agreement

Software License Agreement

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This Software License Agreement involves

LAWSON SOFTWARE INC

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Title: IBM OEM Software Agreement
Date: 8/1/2005
Industry: Software and Programming    

IBM OEM Software Agreement, Parties: lawson software inc
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Exhibit 10.5

 

IBM OEM Software Agreement

 

Base Agreement: 4905S10262

 

Thank you for doing business with IBM.  The Agreement is our complete agreement and replaces all prior oral or written communications between us regarding the transactions described in the Transaction Documents.

 

By signing below for our companies, each of us agrees to the terms of this Base Agreement.  When signed, each Transaction Document and the Base Agreement form a separate agreement between the parties.  Once signed, 1) both parties agree any reproduction of the Agreement made by reliable means (for example, photocopy or facsimile) is considered an original and 2) all Programs are subject to it.

 

Agreed to:

Agreed to:

 

 

 

 

International Business Machines Corporation

Lawson Software, Inc.

 

 

 

 

 

 

 

By:

 

 

By:

 

 

 

 

 

 

Name:

Joyce Beeman

Name:

 

 

 

 

 

 

Title:

Contract Administrator

Title:

 

 

 

 

 

 

Date:

 

 

Date:

 

 

 

 

 

 

IBM Address:

 

Lawson Software Address:

 

 

 

11400 Burnet Road

 

380 St Peter Street

Austin, TX 78758

 

St. Paul, MN 55102

Attn:

OEM Software Contracts

 

 

 

Internal Zip 0411E034

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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This IBM OEM Software Agreement (Agreement) is entered into between International Business Machines Corp. (IBM) and Lawson Software, Inc. (you). Under this Agreement, IBM authorizes you to copy certain Programs to include in your Solution which you will market and distribute to Customers in the Territory.

 

1.0                      DEFINITIONS

 

1.1                        Customer - An end user authorized to use the Solution for its intended use and not for remarketing. Customers may outsource the Solution to a third party. Customers do not include you, your parent company, subsidiaries, or any company which shares common ownership with you.

 

1.2                        Maintenance Modifications - Revisions that correct errors in Programs.

 

1.3                        Open Source Code - Any computer software program, of which (i) the human-readable program instructions (known as “source-code”) are available to the public for inspection and use by others; and (ii) the terms and conditions of the applicable license agreement permit recipients of the program freely (and without liability to pay any royalty or fee) to copy, modify and distribute the program’s source code.

 

1.4                        Programs - The IBM products listed in the Transaction Document and all whole or partial copies of them. A Program consists of machine-readable instructions, its components, data, audiovisual content (such as images, text, recordings, or pictures), and related licensed materials.

 

1.5                        Solution - The offering that is created when our Programs and your Value-Add Components work together.

 

1.6                        Value-Add Components - Your products listed in the Transaction Document that you must include in your Solution.  Your Value-Add Components must add significant new functionality or combine or integrate the Program with one or more other products or services that add significant new functionality.

 

1.7                        ASP Services - The delivery and management of the Solution by Lawson’s Application Service Providers, which may include Lawson, to either one or  multiple Customers via the Internet or a private network. ASP Services do not include the downloading or copying of Programs by Customers.

 

2.0                      LICENSES AND GRANTS

 

2.1                        The Programs are owned by IBM, one of its subsidiaries, or an IBM supplier, and are copyrighted and licensed, not sold. Each party keeps title to its copyrights, patents and any other intellectual property rights in its materials.

 

2.2                        IBM will provide you one copy of each Program.  IBM grants you a nontransferable, nonexclusive right to: (a) copy each Program (including all trademarks contained in the Program) to include in your Solution, (b) market and distribute the Solution to Customers subject to the terms of this Agreement, and (c) use the Programs to provide maintenance and support.  You may also provide the Solution via ASP Services. You may only market such Program to Customers as part of your Solution and may not modify the Program or any proprietary notices or trademarks contained in the Program without IBM’s prior written consent.

 

2.3                        A restricted license allows you, your distributors, and your Customers to use the Programs only in conjunction with the Solution. The Transaction Document will specify the Programs to which a restricted license applies.  If a restricted license applies to a Program, you must distribute such Program under your license agreement and notify your Customers that they may only use the Program as part of the Solution.

 

2.4                        If a restricted license does not apply to a Program, you may distribute such Program either under the terms of the IBM International Program License Agreement (IPLA) or under your license agreement.

 

2.5                        For both restricted and unrestricted licenses, your license agreement must restrict your Customers to substantially the same terms as

 

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the IPLA. You must include in your Solution any additional licensed materials and Proof of Entitlement Certificates we provide to you.

 

2.6                        You must provide all support for your Value-Add Components. The Transaction Document will specify each party’s respective responsibilities regarding support for the Programs.

 

2.7                        IBM will make available to you Maintenance Modifications released by IBM during the term of the Transaction Document.  You agree to incorporate Maintenance Modifications on all Programs as soon as commercially reasonable.

 

2.8                        The territory for this Agreement is worldwide (Territory) except where prohibited by applicable laws. The Territory also excludes the following countries where IBM has exclusive dealing arrangements: Abu Dhabi, Algeria, Bahrain, Belize, Costa Rica, Dominican Republic, Dubai, El Salvador, Guatemala, Haiti, Honduras, Kuwait, Nicaragua, Oman, Panama, Qatar, Saudi Arabia and Tunisia.  We may  change this list on 90 days advance written notice.

 

2.9                        You may use distributors directly or indirectly to distribute the Solution to Customers in the Territory. You will ensure that anyone you authorize to use or distribute the Programs does so only in compliance with the terms of this Agreement.

 

2.10                  You may not reverse assemble, reverse compile, or otherwise translate the Program.

 

2.11                  IBM may withdraw Programs either on a temporary or permanent basis.  If the withdrawal is based on an infringement claim, or if IBM no longer has the rights for the Programs, you will suspend further use and distribution of the Programs. For other withdrawals, you may continue to use and distribute the Programs as provided under this Agreement. However, support may not be available for withdrawn Programs.  IBM will provide support for the Programs for three years from IBM’s general availability and will provide one years notice prior to withdrawing  support from a Program.

 

3.0                      PAYMENTS AND TAXES

 

3.1                        You agree to pay IBM as described in the Transaction Document. If a purchase commitment is specified in a Transaction Document, and you have not met such commitment by the end of the term of such Transaction Document, IBM may invoice you for the remaining balance.

 

3.2                        If you accept a returned Solution from your Customer and refund the amount paid, you may relicense it to another Customer without additional fee to IBM.

 

3.3                        If any authority imposes a duty, tax, levy or fee, excluding those based on IBM’s net income, upon the Program supplied by IBM under this Agreement, then you agree to pay that amount or supply exemption documentation.

 

3.4                        For two years, you will maintain relevant records to support payments made to IBM and to show you have otherwise complied with the Agreement. Upon at least five days advance written request from IBM, you will make such records available to IBM or an independent auditor chosen and compensated by IBM. Such audits will be conducted during normal business hours on your premises and will not occur more than once each year. The auditor will sign a confidentiality agreement and will only disclose to IBM any amounts due and payable for the period examined.  The auditor will follow such security and other procedures as directed by you.  If an audit discovers that you underpaid IBM, you will pay the amount due plus interest from date payment was due.  The interest rate is the lower of 2% per month or the highest interest rate allowed by law.  If you have underpaid IBM by more than 5%, you will also reimburse IBM for all expenses associated with the audit.

 

3.5                        In order for you to perform your responsibilities under this Agreement, you may license the Programs for development, testing, demonstration, and support purposes, at the prices specified in the Transaction Document.  At any time during the course of this Agreement, or after its expiration, you may license the Programs for internal use at prices and terms negotiated between the parties. The terms of this Agreement shall not apply to that transaction and IBM will not credit any payments under this Agreement towards such license fees.

 

4.0                      WARRANTY AND INDEMNIFICATION

 

4.1                        IBM warrants that when the Program is used in the specified operating environment it will conform to its specifications.  IBM does not warrant uninterrupted or error-free operation of the Program or that IBM will correct all non-material Program defects.  IBM is not responsible for the results obtained from the use of the Program.

 

4.2                        IBM DOES NOT WARRANT TO YOU THAT THE PROGRAMS OR YOUR SOLUTIONS WILL MEET THE REQUIREMENTS OF YOU,

 

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YOUR DISTRIBUTORS OR CUSTOMERS.  EXCEPT AS EXPRESSLY PROVIDED IN THE AGREEMENT, IBM PROVIDES THE PROGRAMS TO YOU “AS IS” WITHOUT WARRANTY.  IBM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF NON INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

 

4.3                        If a third party claims that a Program as furnished by IBM infringes a patent or copyright, IBM will indemnify you against that claim at IBM’s expense. If an infringement claim appears likely, or is made about a Program, you will let IBM, a) modify or replace it with similar functionality, or b) obtain the necessary rights for you to continue to exercise your license under this Agreement.  If IBM concludes that neither of these alternatives is reasonably available, you will return or destroy the Programs in your possession on IBM’s written request. IBM will have no obligation to indemnify you for any claim based on 1) third-party code, including but not limited to, Open Source Code, or 2) your modification of the Program, or 3) the combination, operation, or use of the Program with any product, data, or apparatus that IBM did not provide.

 

4.4                        If a third party makes a claim against IBM based on your representations not authorized by IBM or based on your breach under this Agreement, you will indemnify IBM against that claim at your expense.

 

4.5                        The indemnifying party will pay any settlement amounts it authorizes and all costs, damages and reasonable attorneys’ fees that a court finally awards if the other party a) promptly provides the indemnifying party with written notice of the claim, and b) allows the indemnifying party to control, and cooperates with it in, the defense of the claim and settlement negotiations. The indemnifying party will not agree to any settlement that materially prejudices the other party.  The other party may participate in the proceedings at its option and expense.

 

5.0                      LIMITATION OF LIABILITY

 

5.1                        Circumstances may arise where, because of a breach or other liability, one party may recover damages from the other.  For all claims brought under this Agreement, regardless of the basis on which the claim is made (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), each party will only be liable for 1) damages for bodily injury (including death) and damage to real property and tangible personal property and 2) the amount of any other actual direct damages up to the greater of US $500,000 or the payments made to IBM for the Program that is the subject of the claim.  This Limitation of Liability shall not apply to any amounts due IBM under this Agreement, or to any claim based on the Indemnification section, or to any breach of either party’s intellectual property rights.

 

5.2                        Under this Agreement, neither party will be liable for any special, incidental, or indirect damages or for any economic consequential damages (including lost profits or savings), even if it has been advised of the possibility of such damages.  IBM is not responsible for damages arising from or related to the use of the Programs outside of the Territory.

 

6.0                      TERM AND TERMINATION

 

6.1                        This Agreement and your license rights granted under it remain in effect as long as there is a valid Transaction Document.  We may add additional Transaction Documents as mutually agreed.  Termination or expiration of the Agreement or any Transaction Document does not affect previously granted paid-up licenses to Customers or any licenses granted to you under any other Agreements.

 

6.2                        IBM may terminate this Agreement and any Transaction Document on written notice if you market Programs not in connection with the Solution or if you violate IBM’s intellectual property rights and fail to cure such breach within seven business days after receipt of written notice from IBM demanding its cure and identifying the breach.  If you market Programs separately from the Solution, as IBM’s sole remedy, you agree to pay IBM the difference between the price you paid IBM for the Programs and our suggested retail price for the Programs.  IBM may have other remedies under the law and the Agreement.

 

6.3                        Either party may terminate this Agreement or a Transaction Document on 60 days’ written notice if the other party fails to comply with a material term of this Agreement or a Transaction Document, unless such failure is cured within the 60 day notice period.

 

6.4                        You may terminate this Agreement, without cause on 90 days written notice.

 

6.5                        Upon termination or expiration, you must return all copies of the Programs to IBM, except that you may keep one copy for archival, litigation, audit, dispute resolution,  and support purposes. Any terms of this

 

4



 

Agreement which by their nature extend beyond the Agreement termination or expiration remain in effect until fulfilled.

 

7.0                      GENERAL

 

7.1                        Each party is an independent contractor. Neither party is, nor will claim to be, a legal representative, partner, franchisee, agent or employee of the other, except as specifically stated in this Agreement.  Neither party will assume or create obligations for the other.  Except as provided in the Indemnification Section above, each party shall pay (without reimbursement) its own legal fees and expenses incurred in any dispute.

 

7.2                        Each party may have similar agreements with others and may design, develop, manufacture, acquire or market products and services that are competitive with the other.  You will independently establish prices and terms for the Solution, provided your terms include those required by this Agreement.

 

7.3                        Each party agrees to comply with all applicable laws and regulations including export laws.

 

7.4                        Each party will identify coordinators who will represent us for various aspects of this Agreement and will notify the other party if the coordinators change.

 

7.5                        Both parties will act in good faith to resolve disputes. Neither party will bring a legal action under this Agreement more than two years after the cause of action arose. Each party waives its right to a jury trial in any resulting litigation.

 

7.6                        Except as expressly stated herein, this Agreement does not grant you any rights in any IBM patents, copyrights, trademarks, trade names, or service marks.

 

7.7                        Neither party is responsible for failure to fulfill any obligations due to causes beyond its control.

 

7.8                        Except to the extent provided herein, you may not assign or transfer the Agreement or your rights under it or delegate or subcontract your obligations without IBM’s prior written approval, except to a parent or subsidiary, or to a successor organization by merger, consolidation or a sale of substantially all the assets or an operating division.   Any other attempt to do so is void.  This Agreement shall be binding upon and shall inure to the benefit of the parties and their respective successors, assigns and trustees

 

7.9                        You agree to allow International Business Machines Corporation and its subsidiaries to store and use your business contact information, including names, business phone numbers, and business e-mail addresses, anywhere they do business.  Such information will be processed and used only in connection with our business relationship, and may be provided to contractors acting on IBM’s behalf, IBM business partners who promote, market and support certain IBM products and services, and assignees of International Business Machines Corporation and its subsidiaries for uses consistent with our business relationship.

 

7.10                  All information exchanged is non-confidential.  Where confidential information must be exchanged, it will be done under a signed confidentiality agreement.  However, you will not disclose the terms of the Agreement to a third party except a) to your accountants, lawyers or other professional advisors under a confidentiality agreement or b) as required by law, provided you get all available confidential treatment for them.

 

7.11                  The laws of the state of New York govern this Agreement. The “United Nations Convention on International Sale of Goods” does not apply.

 

7.12                  In case of conflict, terms of the Transaction Document prevail over terms of the Base Agreement.

 

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IBM OEM Software Agreement: 4905S10262

Percent of Revenue Transaction Document – Number 01

 

Thank you for doing business with IBM.  This is a Transaction Document under the IBM OEM Software Agreement No. 4905S10262 (“Agreement”).  This Transaction Document becomes effective when signed by both parties.

 

By signing below for our companies, each of us agrees to the terms of this Transaction Document.  Once signed, 1) both parties agree any reproduction of the Agreement made by reliable means (for example, photocopy or facsimile) is considered an original and 2) all Programs are subject to it.

 

Agreed to:

Agreed to:

 

 

 

 

International Business Machines Corporation

Lawson Software, Inc.

 

 

 

 

 

 

 

By:

 

 

By:

 

 

 

 

 

 

Name:

Joyce Beeman

Name:

 

 

 

 

 

 

Title:

Contract Administrator

Title:

President

 

 

 

 

Date:

 

 

Date:

 

 

 

 

 

 

IBM Address:

 

Lawson Software Address:

 

 

 

11400 Burnet Road

 

380 St Peter Street

Austin, TX 78758

 

St. Paul, MN 55102

Attn:

OEM Software Contracts

 

 

 

Internal Zip 0411E034

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1



 

1.               Program(s)/Prices:

 

IBM Programs are bundled as a Technology Foundation, as listed below.  You must distribute all Programs in the Technology Foundation as a total set of Programs, and not separately. You will pay IBM for the Technology Foundation as stated below:

 

Part Number

 

License (including 1 Year of Maintenance)
Technology Foundation

 

D5ALTLL

 

WAS NETWORK DEPLOYMENT 5.0 MULTIPLT PROG PK 1 PROC NLV

 

D50TTLL

 

WEBSPHERE PORTAL ENABLE MULTIPLATFORMS PROC LIC+SW MAINT 12 MO

 

D533ILL

 

IBM TIVOLI DIRECTORY SERVER MGD PROC LIC+SW MAINT 12 MO

 

D521NLL

 

IBM TIVOLI LICENSE MANAGER MGD PROC LIC+SW MAINT 12 MO

 

D51NDLL

 

DB2 UDB WORKGROUP SERVER UNLIMITED ED PROCESSOR LIC+SW MAINT 12 MO

 

D54N4LL

 

RATL APPLICATION DEV FOR WEBSPHERE SW AUTH USER LIC+SW MAINT 12 MO

 

 

 

 

 

Part Number

 

Maintenance Renewal

 

E1ALVLL

 

WEBSPHERE APPLICATION SRVR NETWORK DEPLOYMENT PROC ANNUAL SW MAINT RNWL

 

E006ZLL

 

WEBSPHERE PORTAL ENABLE MULTIPLATFORMS PROC ANNUAL SW MAINT RNWL

 

E013NLL

 

IBM TIVOLI DIRECTORY SERVERPROCESSOR ANNUAL SW MAINT RNWL

 

E00HTLL

 

IBM TIVOLI LICENSE MANAGER CLIENT ANNUAL SW MAINT RNWL

 

E00IHLL

 

DB2 UDB WORKGROUP SERVER UNLIMITED ED PROCESSOR ANNUAL SW MAINT RNWL

 

E01MJLL

 

RATL APPLICATION DEV FOR WEBSPHERE SW AUTH USER ANNUAL SW MAINT RNWL

 

 

Existing Lawson Clients

 

Existing License
Royalty Fee

 

Existing Maintenance
Royalty Fees

 

Conditions

 

***

 

***

 

***

 

***

 

***

 

***

 

***

 

***

 

 

 

 

 

 

 

 

 

New Lawson Clients

 

 

 

New License Royalty
fees

 

Maintenance Royalty Fees

 

***

 

***

 

***

 

 

 

 


***

 

 “Solution Revenue” means ***

 

 “Maintenance Revenue” means ***

 

Billing Table (as per payment schedule in 4c)

 

Transaction

 

Payment

 

 

Existing Maintenance Royalty Fees

 

***

 

 

New License Royalty fees

 

***

 

 

Existing License Royalty Fees

 

***

 

***

 


***

 

2. Value-Add Components which must be included in Solutions:

 

Vendor

 

Application Description

Lawson Software, Inc.

 

The then current Lawson Suite excluding third party products and maintenance.

 

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3. Term:   The term of this Transaction Document will be three (3) years from the date the last party executes it.  Lawson may renew this contract on ninety (90) days written notice prior to the end of the current term, for  two (2) additional one (1) year terms for a total of two additional years.  This three (3) year contract and each renewal is a separate Transaction.  Each of the two (2) renewals will have the same terms and prices as this Transaction Document ***.

 

4. Reporting and Purchase Order Requirements:

 

a)               You shall maintain complete and accurate records indicating by fiscal  quarter, (i) all Program copies made during such quarter by you; and (ii) all Maintenance Renewal purchases made for Programs during such quarter. You shall report Customer name, Technology Foundation, new Transaction accounts and modules types,  Lawson Maintenance and Solution, Revenue less third party.  This information may also be used by IBM to pay its sales reps.

 

b)              Within 30 days after the Lawson fiscal quarter, you agree to submit to IBM, a purchase order as well as a sales report, for the Program licenses included in the Solutions sold and for Maintenance Renewals and Maintenance Reinstatements purchased, (i) during the quarter up to the time of the report and purchase order, and (ii) during the previous quarter after that quarter’s report and purchase order were submitted. Your sales report must contain the number of Solutions sold, the net revenue you received for the Solutions sold (including initial year of Maintenance), the net revenue you received for Maintenance Renewals , the number of copies made of each Program, and the number of Maintenance Renewals purchased.

 

IBM shall invoice you the applicable fees for the licenses (including initial year of Maintenance), Maintenance Renewals, purchased during each quarter.  Payment is due within 30 days of  invoice date.

 

c)               Payment Schedule

 

Transaction

 

Each Report
September&
December 2005
Report

 

Quarterly
Starting March
2006 and
reported June
2006

 

March&
June 2006
Report for
each qtr

 

Quarterly starting
with Sept 2006 for
rest of 3 year
contract

 

Starting on the date
of release of Lawson
8.1

 

Existing Maintenance Royalty Fees

 

***

 

***

 

***

 

***

 

***

 

New License Royalty fees

 

***

 

***

 

***

 

***

 

***

 

Existing License Royalty Fees

 

***

 

***

 

***

 

***

 

***

 

 


***

 

d)              The following Media Packs will be shipped for the Programs listed in Section 1:

 

Media Pack PN

 

Media Pack Description

BA0BPML

 

WAS NETWORK DEPLOYMENT 5.1 MULTIPLT 1 PROC NLV MEDIA PK NLV

BA0B3ML

 

WEBSPHERE PORTAL ENABLE V5.0.2.2 AIX, SOL, WN 2000, *** INTEL+ ZSER MP ML

BA0D9ML

 

IBM TIVOLI DIRECTORY INTEGRATOR V6.0 MULTIOS MEDIA PK MULTILINGUAL

BJ0DKML

 

IBM TIVOLI LICENSE MANAGER V2.1.0 CD MEDIA PACK MULTI

BB09ZNA

 

DB2 UDB WORKGROUP SERVER UNLIMITED V8.1 MEDIA PACK ENGLISH

Electronic

 

RATL APPLICATION DEV FOR WEBSPHERE SW AUTH

 

e)               You will submit purchase orders, reports, and payments to:

 

 

IBM Branch Office JWQ

 

Accounts Receivable - Internal Zip 261

 

150 Kettletown Road

 

Southbury, CT 06488

 

 

 

FAX: (845)491-2779

EMAIL: ibmoemsw@us.ibm.com

 

IBM may update the fax number and/or address from time to time.

 

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5. Maintenance and Support Services

 

An initial 12-month term of Maintenance is included for each license you distribute under this Transaction Document.  The effective date for Maintenance for a license will commence on the date IBM accepts your purchase order for such license.  You may renew Maintenance for each license for an additional consecutive 12-month term for the Maintenance Renewal payment described in Section 1. For licenses on which you have not continually renewed Maintenance, you may acquire a 12-month term of Maintenance for the Maintenance Reinstatement payment described in Section 1. You may acquire Maintenance Renewal or Maintenance Reinstatement only in support of licenses that you sold to Customers as part of the Solution. You are responsible for documenting and tracking the effective date and renewal date for each Maintenance term for your Customers.

 

For each Program license with Maintenance in effect, subject to section 2.11 in the Base Agreement.  IBM will:

a)               Make available to you and authorize you to upgrade to the most current, commercially available version, release, or update, should any be made available;

b)              provide you with assistance for your code related questions; and

c)               provide assistance via telephone and, if available, electronic access, only to your technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your Customers). IBM provides Severity 1 assistance 24 hours a day, every day of the year.  Consult the IBM Software Support Guide at (http://techsupport.services.ibm.com/guides/contacts.html) for details.

 

Maintenance does not include assistance for 1) the design and development of applications, 2) the use of Programs in other than their specified operating environment, or 3) failures caused by products for which IBM is not responsible under this Agreement.

 

IBM warrants that it provides Maintenance using reasonable care and skill. This warranty  is your exclusive warranty regarding Maintenance, and replaces all other warranties or conditions, express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose.

 

If IBM withdraws Maintenance for a particular Program license, you understand that:

1)               IBM will not make Maintenance renewal available for that Program; and

2)               if you renewed Maintenance for that Program license prior to the notice, IBM, at its sole discretion, will either continue to provide Software Maintenance to you for that Program license until the end of the then current coverage period or give you a prorated refund.

 

Support Responsibilities

For Program licenses covered under Maintenance, you or your distributors will provide Level 1 and 2  Support to Customers, and be the interface to the Customers for all support IBM provides to you.

 

For Program licenses not covered under Maintenance, you or your distributors will provide Level 1 and Level 2 Support to Customers at  Lawson’s sole discretion. In such cases, IBM will only provide you access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses for the unmodified portion of Programs. IBM will maintain this information for a minimum of one year after you acquire the Program. You agree to be the interface to Customers for this service. Consult the IBM Software Support Guide for further information at: “http//techsupport.services.ibm.com/guides/handbook.html.”

 

“Level 1 Support” means the service provided in response to the initial phone call by a Customer which identifies and documents an error in a Program. This includes problem source identification assistance, problem analysis, problem resolution, installation planning information, and preventative and corrective service information.

“Level 2 Support” means the service provided to analyze or repeat the error, or to determine that the error is not repeatable. This service also includes in-depth technical analysis.

“Level 3 means the service provided for fixes, work arounds. This Service also includes in-depth technical analysis and             support for fixes and  Lawson can call IBM  direct access  support call center.

 

6. Miscellaneous Terms/Conditions:

 

a)               You will receive one copy of the Program(s) and are authorized to make copies of such Program(s) in accordance with the terms of the Base Agreement.

 

b)              All payments are nonrefundable.

 

c)               The license granted to you is a “Restricted License” for the Program(s) listed above which means the Programs may only be used in conjunction with the Solution.

 

d)              You agree to the terms specified in the Program-unique Terms Attachment, for the Programs listed in Section 1 of this Transaction Document.

 

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e)               ISV entitlement and use of the WAS ND (D5ALTLL) product is limited to the J2EE application server and web services content in a single application server deployment environment. Lawson programming model extensions are not restricted.  Use of the clustering, high availability services and programming model extensions are restricted.

 

f)                 The license Web Portal Enable (D50TTLL) will be limited to the Express Processor License Option.

 

g)              The following components/capabilities:  Portal Personalization and Clustering Support are removed from the   Web Portal Enable product.

 

h)              The following limited-license IBM products included in Portal Enable are removed :  IBM Rational Application Developer, DB2 UDB Enterprise Edition, IBM Workplace Web Content Management, and WebSphere Translation Server.

 

i)                  IBM will provide training and access to IBM future technology as agreed to in the Master Relationship Agreement between the parties.

 

j)                  IBM will allow you and your Certified Business Partners and other contractors located within the Territory to perform your obligations in connection with the development, testing, marketing, distribution and support of the Solution under the terms and conditions of this Agreement.

 

k) In the event that Lawson merges with or acquires the capital stock or assets of another entity, Lawson may at its option include that entities’ products under this Agreement under terms to be negotiated in good faith between the parties.

 

l)                  No additional royalty fees due for Lawson’s internal use of the Programs to provide marketing (including), training, demonstration, and Support for the Solution.

 

m)            No additional royalty fees due IBM for Lawson or Customers use in development, test, Q&A, evaluation, hot site/cold site disaster recovery, backup, archival, staging or training for the Solution.

 

n)              No CPU restrictions (other than on DB2 and RAD).  Limited to one CPU for RAD,  and limited to four DB2

 

o)              You agree that you will ship the IBM Programs in all versions of your Value-Add Components starting with Lawson 8.1.0.

 

p)              Lawson will report the following monthly.  These items will be reported by the 5 th workday after the end of the month. This report is separate of the financial quarterly reporting.  This reporting is used for the Upsell with IBM.  You shall report Customer Name, Location Lawson Sales rep name, and Type of revenue. The Lawson rep will work with IBM on introductions.

 

7.  Contract Coordinators:

 

 

 

For IBM:

 

For you:

 

Name

 

Joyce Beeman

 

VP Alliances

 

Company

 

IBM Corporation

 

Lawson Software, Inc.

 

Address

 

11400 Burnet Rd

 

380 St. Peter Street

 

 

 

Internal Zip 0411E034

 

 

 

City, ST

 

Austin, TX 78758

 

St. Paul, MN 55102

 

Telephone:

 

1-877-572-9251

 

651-767-7000

 

Fax:

 

1-877-572-9251

 

651-767-5336

 

E-Mail:

 

joycebee@us.ibm.com

 

steven.borsch@lawson.com

 

 

5



 

IBM OEM Registration Form

 

Please provide all requested information in order to be registered or to update your information.

 

The Primary Contact must complete and submit to the IBM account representative this registration form at the time of contract signing. Failure to do so may result in delay in registering maintenance authorization.

 

For each contact information box below, please complete all details. By completing this form and providing us with information on behalf of other individuals in your organization, you certify that you have confirmed that they agree to your providing their data on the form.

 

Primary Contact (required): IBM will consider the contact you designate in this information box to be the primary contact. All correspondence, other than correspondence related to maintenance renewals, will be sent to the attention of the Primary Contact. If the Primary Contact is the only contact specified, IBM may consider the Primary Contact to be the sole contact for all purposes. (No Post Office Boxes, please)

 

Company Name: Lawson Software, Inc.

Contact Name: David Gagne

Street Address: 380 St. Peter Street

City:State/Province:ZIP Code/Postal Code: St Paul, MN 55102

Country: USA

Telephone/Ext.:Fax: 651-767-7000

E-mail Address: davidgagne@lawson.com

IBM Customer Number: 5079378

 

 

Software Maintenance Media Shipping Contact (if different from Primary Contact above ):

Note: You are eligible to receive one set of media for Programs covered by such maintenance when Programs are revised and become commercially available. Program upgrade media will be shipped to the contact at the address indicated below. Maintenance coverage must be active in order for the upgrade(s) to be shipped. Please note: A Post Office Box is not a valid ship-to address.

 

Company Name: same as above

Contact Name:

Street Address:

City:State/Province:ZIP Code/Postal Code:

Country

Telephone/Ext.:Fax:

E-mail Address:

IBM Customer Number:

 

Maintenance Renewal Contact (if different from Primary Contact above): The contact you designate in this information box is the person responsible for assisting with maintenance renewals.

 

Company Name:

Contact Name:

Street Address:

City:State/Province:ZIP Code/Postal Code:

Country

Telephone/Ext.:Fax:

E-mail Address:

IBM Customer Number:

 

6



 

Site Technical Contact ( if different from Primary Contact above): The Site Technical Contact specified below is responsible for overall support compliance, maintaining the authorized caller list, and coordinating distribution of the technical support access information to the authorized callers of this site.

 

Company Name:

Contact Name:

Street Address:

City:State/Province:ZIP Code/Postal Code:

Country

Telephone/Ext.:Fax:

E-mail Address:

IBM Customer Number:

 

 

Billing Contact (if different from Primary Contact above) : The contact you designate in this information box is the person you want to receive, where applicable, billing communications.

 

Company Name:

Contact Name:

Street Address:

City:State/Province:ZIP Code/Postal Code:

Country

Telephone/Ext.:Fax:

E-mail Address:

IBM Customer Number:

 

7



 

 

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