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| Limelight Networks, Inc. |
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Microsoft
Corporation |
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| 2220 West 14 th Street |
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One Microsoft Way |
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| Tempe, AZ 85281 |
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Redmond, WA 98052 |
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Signature:
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/s/ Jeffrey W. Lunsford |
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Signature: |
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/s/ Kevin Johnson |
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| Printed Name: Jeffrey W.
Lunsford |
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Printed Name: Kevin
Johnson |
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| Title: CEO |
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Title: President,
Platforms and Services Division |
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| Date: 3/20/07 |
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Date: 3/9/07 |
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[*] |
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Confidential Treatment Requested |
Page 34
Contents of this Document
Edge Computing Network Service and License Agreement
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| Exhibit A-1 |
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Microsoft Edge Computing Network
Specifications |
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2(a), 2(b)3 |
| Exhibit A-2 |
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Microsoft Responsibility in ECN
Node Readiness |
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2(b)4 |
| Exhibit B-1 |
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Microsoft Edge Computing Network
Support Services |
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2(c), 2(f) |
| Exhibit B-2 |
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Microsoft Edge Computing
Professional Services |
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2(e),2(j) |
| Exhibit C-1 |
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Limelight Software Inventory |
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3(a) |
| Exhibit C-2 |
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Limelight Know-How and Trade
Secrets |
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3(a),11(b) |
| Exhibit C-3 |
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Limelight Software Specification
Definition |
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3(a) |
| Exhibit D |
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Form Co-Location
Agreement |
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2(a)2 |
| Exhibit E |
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Form Of [*] ECN Node Readiness
Certificate |
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2(b)2 |
| Exhibit F |
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Criteria For Determining ECN Node
Readiness |
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2(b)2 |
| Exhibit G |
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Press Release |
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21(i) |
Edge Computing Network Service and License Agreement
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[*] |
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Confidential Treatment Requested |
1
EXHIBIT A-1
[*] EDGE COMPUTING NETWORK SPECIFICATIONS
The edge
computing network is an [*] consisting of individual [*] ECN Nodes
connected to each other, and the Internet, which provides an [*] of
services, capacity, and connectivity. Each [*] ECN Node will
deliver the following services: large file download, small
object/file caching, large object/file caching, network storage,
live and on-demand streaming, path /hostname resolution, secure
content delivery (SSL/HTTPS), infrastructure management (logging,
billing, monitoring, alerting, ticketing, replication, [*]), and
dynamic computational services. Each [*] ECN Node will be
constructed and operated based on Limelight’s content
delivery network architecture and the Limelight Software, with
additional functionality as provided by Microsoft.
Each [*]
ECN Node will comprise the following major components which provide
the ECN functionality:
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i) |
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[*] ECN Node equipment infrastructure (servers, switches,
routers, and miscellaneous) will be procured and owned by Microsoft
and based on specifications recommended by Limelight |
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ii) |
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[*] ECN Node space and power procured by Microsoft |
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iii) |
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Network facilities [*] and [*] (including [*], if applicable)
providing [*] on specifications recommended by Limelight and
jointly agreed between Limelight and Microsoft; |
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iv) |
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The Limelight Software hosted within the equipment
infrastructure as per (i) above |
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v) |
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Microsoft Edge Computing Services running on Microsoft owned
hardware, using Microsoft public and proprietary software; |
which,
taken together will yield an operational, Microsoft Edge Computing
Network which will operate in compliance with the specifications in
this exhibit.
Microsoft and Limelight will mutually agree on the scale (traffic,
storage, streams, etc) of each service (small object/file caching,
streaming, etc) within each [*] ECN Node, and use agreed upon [*]
ECN Node Acceptance Criteria (set forth in Exhibit F) to
assure the [*] ECN Node is operating at required levels.
Limelight shall (i) monitor each [*] ECN Node for all
parameters that Limelight uses to monitor the existing Limelight
content delivery network and hosted servers within their nodes, and
(ii) provide Microsoft with (A) monitoring test results,
(B) ongoing monitoring operational results and (C) recommended
actions based on those test results.
Microsoft has selected the first Edge Node site to be [*] an
existing Microsoft Data Center or co-location nearby on the metro
ring. Within four weeks of the Effective Date, Microsoft and
Limelight will collaborate to develop an appropriate list of cities
with deployment dates noting Microsoft’s prioritization and
appropriate site selection criteria based on Limelight’s
experience.
Timeline : [*].
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[*] |
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Confidential Treatment Requested |
EXHIBIT A-2
MICROSOFT RESPONSIBILITY IN ECN NODE READINESS
Both
parties agree that this list of responsibilities will evolve in
accordance with Section 2(b)(4) of the Agreement.
Microsoft has [*] prior to [*] ECN Node activation to provide the
responsibilities listed below.
[*] ECN
Node Location
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• |
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Microsoft/Limelight to cooperate in identifying the [*] ECN
Node locations |
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• |
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Microsoft will provide required access to ECN network hardware
and devices so Limelight can effectively install and manage the [*]
ECN Node until [*] ECN Node acceptance |
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• |
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Microsoft will provide Limelight 24/7/365 contact information
for all support and service issues and escalation path/contact and
contact process |
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• |
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DC Power Systems |
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• |
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N+1 redundancy in all power systems |
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• |
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48 volt DC power with 1500 — 3000 amps of available
power |
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Redundant “A” and “B” circuits |
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Two hours battery backup at full load |
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• |
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N+1 redundancy in all power systems |
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Parallel redundant Uninterruptible Power Sources (UPS) |
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48-hour backup at full load with power generator |
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Equipped with High Capacity HVAC systems |
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Co-location environment maintained at optimal temperature and
humidity levels for equipment |
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24/7/365 HVAC emergency service by certified contactors |
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Contracted scheduled and preventative maintenance with
certified HVAC contractors |
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Fire Protection |
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Smoke and high temperature detection and alarm system |
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24/7/365 NOC alerted before temperatures get to danger
levels |
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• |
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Concrete floors and fireproof walls protect datacenter in case
of fire in surrounding |
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Zone alerts fire extinguishing mechanism. |
[*] ECN
Node Networking
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• |
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Nodes should be located in a Microsoft facility or
carrier-neutral co-locations in major metropolitan areas around the
world. |
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• |
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Each metro area contains a single logical routing core
comprised of redundant routers |
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• |
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At minimum there should be redundant connections to the
Internet and at least one connection into a Limelight facility
(where applicable) and a backbone connection into another city [*]
ECN Node location |
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• |
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Co-locations within each metro area should be connected
together via local fiber rings. |
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Microsoft/Limelight to identify the desired capacity
requirements on a per node basis for each [*] ECN Node |
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Microsoft will assure the appropriate level of egress peering
and transit capacity exists at each [*] ECN Node, and for all cross
connections within each [*] ECN Node, through existing Microsoft
networks and / or additional peering agreements. |
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• |
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Microsoft should maintain a single ECN ASN on a global
basis. |
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(A global ASN is necessary to function with the CDN technology
from Limelight. For optimized delivery it is best to have
consistent routing with our proprietary routing architecture). |
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[*] |
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Confidential Treatment Requested |
EXHIBIT B-1
MICROSOFT EDGE COMPUTING NETWORK SUPPORT
SERVICES
Standard Operating Procedure for Production Support
—
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• |
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Limelight will manage a 24x7x365 Tier 1 operations center for
the [*] ECN Node with 24x7x365 Tier 2 and 24x7x365 On-call Tier 3
support. |
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• |
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Tier 1 is defined as customer/property facing support. The
agent must have sufficient technical skills to assess the customer
problem, triage, and log, escalate and solve to completion [*] of
the Tier 1 call volume at first touch. Tier 1 should identify
themselves as “[*] ECN” |
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• |
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Tier 2 is defined as Operational Support Services, including
but not limited to Network Operation, Application Operations, and
Hardware Operations. Tier 2 shall respond to all logs from Tier 1
within the OLAs (Operational Service Levels) defined in
documentation that Limelight will provide Microsoft prior to the
First [*] ECN Node is operational, and drive [*] closure to all
open logs, and escalate to Tier 3 when all support options are
exhausted within the time period defined in the operation level
agreement (OLA). Tier 2 is responsible for identifying and managing
RCA’s (Root Cause Analysis) for all problems escalated to
Tier 3, and for similar problems re-occurring more than four times
in a [ * ] period. |
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• |
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Tier 3 refers to architectural, engineering and development
support necessary to maintain the system. Tier 3 shall operate
within the OLA. |
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• |
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Prioritizing alerts and issues — Issues will be
classified in 3 priority levels — |
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1. |
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High — e.g. user impact, property outages, significant
revenue loss, and property is not rendering, network outage,
latency |
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2. |
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Medium — e.g. Server/service outages not directly
impacting performance and availability of the live sites |
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3. |
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Low — e.g. Non critical server/service outages |
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• |
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Priority Level: The default priority of an alert/ticket is
Medium, but property TSGs or a Tier 1 Lead at his/her discretion
can change this priority with documentation of justification for
escalation. |
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• |
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Communication Procedures — Any alerts and changes
affecting live site operations will be communicated to concerned
Microsoft properties and the [*] ECN Node operations staff based on
documented procedures |
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• |
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Escalation procedures |
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1. |
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All handoffs between tiers will be documented and
confirmed |
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2. |
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All Technical Support Guides (TSG), Handoff procedures,
troubleshooting steps will be documented and exchanged with
Microsoft. |
Limelight to provide the following documentation before
operations of any [*] ECN Node is transitioned to
Microsoft
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• |
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Service offerings Definitions |
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• |
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Define roles and responsibilities |
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Define current customer SLAs and internal OLAs and
process/tools to ensure they are met |
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On-boarding process of customers |
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Customer communication and escalation procedures |
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Process engineering flow (flowchart or step-by-step) |
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Knowledge Base articles and documentation |
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Security and Systems settings |
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• |
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Procedures for implementing technology with links to
TSG’s |
The
documentation Limelight provides Microsoft shall fully address and
answer the following:
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Definition of day-to-day tasks for each role involved in
support of the technology |
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What is the process to install the technology? |
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What events should be monitored? |
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• |
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What events would be seen on clients? |
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[*] |
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Confidential Treatment Requested |
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What security issues should the operations team be aware
off? |
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• |
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What kind of response time (SLA) is signed for each
activity |
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Who is responsible for troubleshooting the servers? |
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• |
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What are the troubleshooting steps to be taken to manage the
servers |
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Where are the TSGs to manage the servers located? |
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At what point would a Service Request (SR) be
distinguished from a client issue as opposed to server issue? |
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Who would make that distinction? What are the troubleshooting
steps to arrive at that conclusion |
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When should an issue be escalated from Tier 1 to Tier 2 to Tier
3? |
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• |
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When should an issue be escalated to Security team(s) or Test
or Development? |
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• |
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During the escalation process who would be responsible for
customer communication |
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What are the different applications and server functions that
are monitored? |
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How are they monitored? |
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What are the thresholds and watermarks? |
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How do you know that monitoring is working? (i.e. what systems
are in place to monitor the monitoring systems — or is it
irrelevant by design?) |
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How is the availability of the service determined? |
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What metrics are key to “availability” of this
service? & how can they be gathered? |
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Estimate of how many alarms/events will be seen by the Tier 1
and 2 teams? |
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• |
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What data has been logged? |
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What tools are used to reduce and analyze logs? |
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What processes are used to respond to demands from law
enforcement and regulatory bodies? |
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• |
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Backups and Disaster Recovery |
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• |
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Is Disaster Recovery a concern for this service and how is the
risk managed? |
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What are the recovery points for this service? |
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• |
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What are the recovery thresholds for data, latency, and uptime?
(i.e. what is the tolerance?) |
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• |
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What needs to be backed up? |
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• |
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How is a restore and return to normal operations
validated? |
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• |
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Handoff documentation (to enable operational support to be
handed off to Microsoft before the end of [*]) |
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• |
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Project Plan |
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Description of Deliverables / Customer requirements |
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• |
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Engineering Design Documentation Acceptance |
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• |
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Design drawings with formal design review |
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• |
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Test Plan and Final Analysis report |
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• |
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Risks / Impact Analysis |
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• |
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Security Design Documentation and acceptance |
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• |
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Interdependencies among departments and teams |
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• |
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Systems Configurations and ACLs |
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• |
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Definitions/Acronyms |
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• |
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Automated Alarming / Monitoring |
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• |
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List of all hosted Microsoft sites, customers, and contact
points |
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• |
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Customer SLAs |
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• |
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Server Names: Location, Quantity, naming convention,
function |
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• |
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Domain names, Organizational Units, Accounts |
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• |
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Ownership of the all servers and/or services with customers and
SLA details |
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• |
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Maintenance Contract (High level) |
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• |
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Project Deliverables Checklist |
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[*] |
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Confidential Treatment Requested |
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• |
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Software Design Documents as specified in Exhibit C-3 |
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• |
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List of unresolved defects including reproduction instructions,
other analyses, and engineering notes describing possible
solutions |
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[*] |
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Confidential Treatment Requested |
EXHIBIT B-2
MICROSOFT EDGE COMPUTING PROFESSIONAL SERVICES
Limelight Consulting Services: Engagement Management, Project
Management, CDN Architecture and Design Consulting, Network and
Systems Consulting, and Limelight Executive Management Consulting.
Microsoft will provide Limelight’s program management staff
onsite and remote access to Microsoft’s operation, platform
and networking staff in Redmond.
Limelight Software Development Services: Software Project
Management, Software Design, Software Development and Quality
Assurance. Software development services means the development of
software functionality that was not in Limelight’s original
specifications or on a schedule that was not Limelight’s
original schedule (i.e., either more/different software function
than planned or delivery on a schedule other than planned).
Limelight Deployment Services: [*] ECN Node initial configuration
and deployment, CDN server configuration and deployment.
At
Microsoft’s election, Limelight will meet and discuss the
number of hours of Professional Services used with the objective of
helping ensure that all [*] ECN Nodes will be deployed without the
need for any Additional Professional Services Payment, and the
Parties will use good faith efforts to adjust staffing for
Professional Services to meet that goal and the objectives of this
Agreement.
Total
Hours and Hourly Rates for Professional Services:
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Hourly |
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Total |
| Category |
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Title |
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Total Hours |
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Rate |
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Value/Category |
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Engagement
Management
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GPM |
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[*] |
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[*] |
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[*] |
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Project
Management
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PM |
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[*] |
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[*] |
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[*] |
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CDN
Architecture
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Architect |
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[*] |
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[*] |
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[*] |
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Network
Engineering
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NW Eng |
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[*] |
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[*] |
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[*] |
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Software Program
Management
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PM |
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[*] |
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[*] |
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[*] |
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Software
Design
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Prod Mgr |
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[*] |
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[*] |
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[*] |
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Software
Development
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Dev |
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[*] |
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[*] |
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[*] |
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Quality
Assurance
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Test |
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[*] |
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[*] |
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[*] |
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Deployment
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PM |
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[*] |
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[*] |
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[*] |
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Executive
Management
|
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Management |
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[*] |
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[*] |
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[*] |
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TOTAL
PROFESSIONAL
SERVICES HOURS AND VALUE
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[*] |
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[*] |
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[*] |
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Confidential Treatment Requested |
EXHIBIT C-1
LIMELIGHT SOFTWARE INVENTORY
Limelight-Proprietary Modules and Programs:
[*]
[*]
[*]
[*]
[*]
[*]
[*]
[*]
[*]
[*]
[*]
[*]
[*]
Modified Versions of Open Source Software Licensed Pursuant
to the [*]:
[*]
[*]
[*]
Modified Versions of Open Source Software Licensed Pursuant
to the [*]:
[*]
Edge Computing Network Service and License Agreement
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[*] |
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Confidential Treatment Requested |
EXHIBIT C-2
LIMELIGHT KNOW-HOW AND TRADE SECRETS
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• |
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Methods for adapting a [*] |
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• |
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Techniques for managing the [*] |
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• |
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Methods of exploiting the [*] |
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• |
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Methods and techniques for [*] |
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• |
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Methods and techniques for [*] |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
EXHIBIT C-3
LIMELIGHT SOFTWARE SPECIFICATION DEFINITION
Software
Specifications include, but are not limited to:
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• |
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System designs (conceptual, logical, physical) |
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• |
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Functional specifications for systems, subsystems, components,
and object |
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• |
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Database schema |
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• |
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File format definitions |
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• |
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Network protocol specifications |
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• |
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API specifications for exposed and/or architected
interfaces |
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• |
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Data flow diagrams |
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• |
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Network diagrams |
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• |
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Monitoring procedures and processes |
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• |
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Test definitions (unit, functional, system, performance,
stress) and expected outcomes |
Software
Construction Specifications include, but are not limited to:
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• |
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Identification of compilers, linkers, source code management
tools, etc. |
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• |
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Software specifications for any custom software construction
tools (e.g. build automation tools, build verification tools, test
automation infrastructure) |
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• |
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Descriptions of software construction workflow and
processes |
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• |
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Descriptions of test and validation workflow and processes |
Tasks
Microsoft will perform in its evaluation of Limelight Software may
include (and are not limited to):
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• |
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Construct Limelight Software in accordance with Software
Construction Specifications. Any instance of software which cannot
be so constructed shall constitute a Software Error. |
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• |
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Compare constructed binaries to binaries delivered by
Limelight. Any discrepancy which cannot be shown to be irrelevant
to the operation of the software (such as a time-of-compilation
timestamp) shall constitute a Software Error. |
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• |
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Compare test definitions against the test code supplied by
Limelight. Any defined test for which no test code or documented
test procedure was provided shall constitute a Software Error. |
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• |
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Compare test definitions against Software Specifications. Any
requirement or functional specification for which no test
definitions were provided shall constitute a Software Error. |
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| |
• |
|
Execute/perform all supplied tests in accordance with Software
Construction Specifications. Any test for which actual results do
not match the defined expected results shall constitute a Software
Error. |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
EXHIBIT D
FORM CO-LOCATION AGREEMENT
This
Co-location Agreement (the “Agreement”) is made between
[Microsoft Entity] (“Customer”) and Limelight Networks,
Inc., a Delaware corporation (“Limelight”) and consists
of (i) these terms and conditions and (ii) Exhibits A, B,
C, D, E, F, G, H and I. This Agreement may be executed by facsimile
and/or in multiple counterparts. Once executed by both parties,
this Agreement is effective as of the Effective Date shown below.
In the event of conflict between this Agreement and Exhibit D
herein Exhibit D shall take precedent. Limelight and Customer
both consent, and agree to accept, the use of electronic signatures
as valid under this Agreement. Furthermore, Limelight and Customer
agree that an electronic signature will be considered of identical
weight to a handwritten signature.
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[MICROSOFT
ENTITY]
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Limelight Networks, Inc. |
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Authorized
Signature
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Authorized Signature |
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(Print name)
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(Print name) |
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Title
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Title |
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Address:
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Address: |
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Telephone:
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Telephone: |
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Facsimile:
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Facsimile: |
Effective Date:
Edge Computing Network Service and License Agreement
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[*] |
|
Confidential Treatment Requested |
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| 1. |
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Provision of
Services |
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7 |
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1.1. |
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Service Charges and Billing |
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7 |
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1.2. |
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Initial Payment |
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7 |
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1.3. |
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Recurring Charges |
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7 |
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1.4. |
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Additional works / Services |
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7 |
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1.5. |
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Payment |
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7 |
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| 2. |
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Co-location |
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8 |
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2.1. |
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Use of Space |
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8 |
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2.2. |
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Hours of Operation |
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8 |
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2.3. |
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Customer Equipment |
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8 |
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2.4. |
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Access and Security |
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8 |
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|
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2.5. |
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Illegal Use |
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8 |
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| 8. |
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Warranty |
|
|
9 |
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| 9. |
|
Limitations of
Liability |
|
|
9 |
|
|
|
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9.1. |
|
Personal Injury |
|
|
9 |
|
|
|
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9.2. |
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Damage to Customer Equipment |
|
|
9 |
|
|
|
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9.3. |
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Damage to Customer Business |
|
|
9 |
|
|
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|
9.4. |
|
Maximum Liability |
|
|
9 |
|
|
|
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9.5. |
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Consequential Loss |
|
|
9 |
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| 10. |
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Indemnification |
|
|
10 |
|
|
|
|
10.1. |
|
By Customer |
|
|
10 |
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|
|
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10.2. |
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By Limelight |
|
|
10 |
|
|
|
|
10.3. |
|
Notice Procedure |
|
|
10 |
|
| 12. |
|
Termination |
|
|
10 |
|
| 13. |
|
Survival |
|
|
11 |
|
| 14. |
|
Insurance |
|
|
11 |
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| 15. |
|
Miscellaneous
Provisions |
|
|
11 |
|
| 16. |
|
General |
|
|
12 |
|
| Exhibit A to
Co-Location Agreement, Quote |
|
|
13 |
|
| |
|
Term |
|
|
13 |
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| |
|
Service
Charges |
|
|
13 |
|
| |
|
Power: |
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|
13 |
|
| |
|
Additional
Charges: |
|
|
13 |
|
| Exhibit B to
Co-Location Agreement, Electrical Schema |
|
|
14 |
|
| Exhibit C to
Co-Location Agreement, [Limelight’s] Co-location Security and
Access Procedures |
|
|
14 |
|
| [INSERT] |
|
|
14 |
|
| Exhibit D to
Co-Location Agreement: Facility Systems and Security
Requirements |
|
|
14 |
|
| |
|
Exhibit H to
Co-Location Agreement: Customer Space |
|
|
14 |
|
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
Definitions
“Customer’s Equipment” means the computer
equipment, software, networking hardware or other materials placed
by or for Customer in the Co-location Space.
“Co-location Premises” means Limelight’s
facility at [INSERT].
“Co-location Space Fee” means the charge for the
space and power in Limelight’s facility as detailed in
Exhibit A Quote.
“Co-location Space” means the physical areas
within the Co-location Premises as identified on at Exhibit H
Customer Space.
“Quote” means the quote as set out in
Exhibit A Quote provided by Limelight and accepted and signed
by Customer.
“Service(s)” means the provision of the
activation services and the making available of Co-location Space,
as more specifically detailed in Exhibit D Facility Systems
and Security Requirements.
“Critical Power” shall mean power that is
supported by a 2N UPS configuration and a N+1
Generator configuration as detailed in Exhibit B Electrical
Schema. If 2N is not available, Limelight will disclose.
“CBEMA Curve” means 240V AC line voltage, as
measured at the PDU or applicable standard of measurement mutually
agreed to, and maintained within the “No Interruption in
Function Region” described in the ITI CBEMA Curve in
Exhibit D Facility Systems and Security Requirements
Appendix 1 attached hereto.
“Computer Room Air Conditioning Unit(s)” or
“CRAC(s)” shall mean the individual air
conditioning/cooling devices that regulate temperature and humidity
within the Premises raised floor space.
“Environmental Conditions” means the temperature
and humidity conditions in Customer Space as described in
Exhibit D Facility Systems and Security Requirements
Section A.(i)(a).
“HVAC” shall mean the heating, ventilation, and
air conditioning system used for environmental regulation and air
filtering.
“HVAC Deficiency” shall mean failure to meet
HVAC Demand or the failure to maintain the Environmental Conditions
within the Allowable Range as defined in Exhibit D Facility
Systems and Security Requirements Section A(i) a. An
interruption of less than one (1) minute resulting from a
switch from utility power to back-up or generator power shall not
be included as an HVAC Deficiency.
“HVAC Demand” shall mean the quantity of HVAC
required to reject the heat generated by the consumption of
electricity within a computer suite in order for Customer to
sufficiently conduct its business operations in such customer
suite.
“Customer Representatives” mean the individuals
separately notified in writing by Customer to Limelight (which
shall be updated as necessary by Customer from time to time) and
authorized by Customer to enter Customer Space.
“Power Sockets” (the “Power
socket(s)”) shall refer to approved electrical power commando
sockets installed by Limelight that meet power requirements,
usually for 240 volt.
“Power Deficiency” is defined in Exhibit D
Facility Systems and Security Requirements Section A(ii)(b).
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
“Power Distribution Unit” (“PDU”)
shall refer to an electrical device that is used to separate power
from a larger source, and deliver it among the data center raised
floor space via the static transfer switches (STS where the
PDU’s are fitted with STS devices).
“Power whips” (the “Whip(s)”) shall
refer to standard electrical cables that are placed between the PDU
and the rack/cabinet locations. For power delivery to the rack
and/or cabinet, the Whip is connected on one end to the PDU, and on
the other end allows for Power Sockets to be connected to it.
“Service Deficiency” means a Power Deficiency or
an HVAC Deficiency, or a deficiency resulting from security
violations as described in Exhibit D Facility Systems and
Security Requirements Section A.(v)(a)(i).
“Static Transfer Switch” (“STS”) is
defined as an electrical distribution component that accepts
multiple input power sources and automatically and instantaneously
switches the flow of electricity among those sources to the
equipment drawing electricity from the output.
“
Termination Charges ” means the charges payable if
Customer exercises the option to cease occupancy of the space as
detailed in Exhibit A Quote.
1.
Provision of Services
Limelight will begin provision of the Services only after it
receives and accepts this Agreement and a Quote (in each case)
signed by a Customer authorized representative.
| |
1.1. |
|
Service Charges and Billing. In consideration of receipt of the
Services, Customer agrees to pay the monthly charges for Services,
indicated on the Quote (the, “Service Charges”).
Billing for monthly Service Charges will begin on the Effective
Date set forth above. Limelight will use its reasonable and
commercial endeavors to make the Facility available for the
installation of equipment by Customer by [INSERT DESIRED
DATE]. |
| |
| |
1.2. |
|
Initial Payment. Upon Limelight’s acceptance of this
Agreement, Customer shall be invoiced for all pre-agreed Service
Charges relating to activation at the Co-location Space which will
be due [ * ] after the date of completion of the initial
installation. Customer shall also be invoiced for each monthly
Service Charges and Customer will pay such invoice as set forth
below. |
| |
| |
1.3. |
|
Recurring Charges. Limelight will bill Customer monthly in
advance for the Co-location Space (“Co-location Space
Fees”), and Customer will pay such invoice as set forth
below. |
| |
| |
1.4. |
|
Additional works / Services. In the event that Customer
requires Limelight to carry out works or services other than the
Services set out in Exhibit D Facility Systems and Security
Requirements the parties shall agree on the charges payable in
respect of these works or services in writing and in advance (the
“Additional Charges”). Limelight shall at the end of
each month issue an invoice to Customer in respect of the
Additional Charges and Customer shall pay Limelight each invoice as
set forth below. |
| |
| |
1.5. |
|
Payment. Upon receipt of a correct and undisputed invoice,
Customer shall pay the all undisputed portions of the invoice net
[ * ] from the date of the invoice. Payments shall be
made according to Customer’s then-current payment policies,
which include payment via ACH electronic payment to
Limelight’s financial institution under instructions supplied
by Limelight in Customer’s ACH Electronic Payment form.
Limelight shall invoice Customer for all amounts via the Customer
Invoice online tool in accordance with the then-current
requirements at http://invoice.microsoft.com. All invoices shall be
submitted with line-item detail identifying all aspects of the
applicable charges provided to Customer. Invoices shall not bear an
invoice date earlier than the date on which Limelight shall be
entitled to be paid under this Agreement, or if not specified,
invoices may be issued monthly in arrears. |
| |
| |
1.6. |
|
Customer may dispute any invoice by providing written notice to
Limelight within [ * ] of receiving the invoice (each a
“Disputed Amount”). All Disputed Amounts that Customer
agrees in writing to pay, or that are required to be paid pursuant
to a final court order or arbitration award (along |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
with any other
amounts legally required, e.g., by statute or under this
Agreement), shall be paid on the payment terms set forth in
Section 1.5. Payment of an invoice without asserting a dispute
is not a waiver of any claim or right. Failure to dispute an
invoiced amount within the [*] period shall not be deemed a waiver
of any claim unknown to Customer at the time.
2.
Co-location
| |
2.1. |
|
Use of Space. Limelight shall provide to Customer the
Co-location Space, as specified on the Quote. Customer may use the
Co-location Space only for the purposes of maintaining and
operating Customer Equipment. Limelight will be solely responsible
for all activities relating to the operations and maintenance of
the Facility, including, without limitation, all major facilities
equipment and infrastructure and systems, shipping and receiving
stations, shipping company access (ingress and egress),
telecommunications systems (but only the telecommunications systems
under the Limelight’s control) and utilities. Limelight will
adequately staff the Facility for the provision of all Services in
accordance with the terms and conditions of this Agreement.
Limelight will supply the Co-Location space to the specifications
in Exhibit G. |
| |
| |
2.2. |
|
Hours of Operation. The Facility will have, at a minimum, the
following operating hours: |
| |
2.2.1. |
|
All Customer Space will operate 24x7, every day of the
year. |
| |
| |
2.2.2. |
|
The Facility loading dock (if available) will operate M-F 8:30
a.m. to 4:30 p.m. local time (“Loading Dock Hours”) and
will be available to Customer during those times and upon one
(1) hour’s notice by Customer’s authorized
personnel for all other times. |
| |
| |
2.2.3. |
|
On-site security will be present 24x7, every day of the
year. |
| |
| |
2.2.4. |
|
Limelight’s emergency point of contact will be available
24x7, every day of the year. Availability of Limelight’s
electrician during 8:30am to 4:30 pm Monday to Friday and on-call
thereafter. |
| |
2.3. |
|
Customer Equipment. Customer will install Customer Equipment,
including bringing appropriate equipment and tools as is required.
Customer will remove all packaging for Customer Equipment promptly
after installation. Limelight will not, directly or
indirectly: |
| |
2.3.1. |
|
except as ordered by Customer in a Change Order, move, relocate
or otherwise remove Customer Equipment from Customer Space, or
allow Customer Equipment to come into possession of any other
person or entity, without Customers express prior written
consent; |
| |
| |
2.3.2. |
|
sell, transfer, dispose, lend, assign, pledge, hypothecate or
grant any security interest in any Customer Equipment; or |
| |
| |
2.3.3. |
|
Create or place, or permit or suffer to be created or placed by
any third party acting on Limelight’s behalf, any lien,
mortgage, pledge, security interest, charge or any other
encumbrance of any kind whatsoever on any Customer Equipment. |
| |
2.4. |
|
Access and Security. Customer may access the Co-location Space
only in accordance with ‘Limelight’s Co-location
Security and Access Procedures’ as set out in
Exhibit C. |
| |
2.4.1. |
|
Limelight will be solely responsible for providing physical and
electronic security systems for the Facility perimeter and common
areas leading up to and including entry Customer Space. The service
level for security and Service Credit for non-compliance are
detailed in Exhibit G Service Level Requirements/ Credits,
Section A. |
| |
2.5. |
|
Illegal Use. Customer will cooperate in any investigation of
Customer’s alleged illegal, unauthorized or unlawful use or
use contrary to any Limelight policy of Limelight facilities, or
equipment of any third party or other networks accessed through the
Co-location Premises. |
3.
Local and Long Distance Carriers. (If Available)
Customer
will order, maintain and terminate any data and telecommunications
circuits provided to Customer by local and long-distance carriers.
Limelight offers the Facility as Carrier Neutral and (1) will
allow any data or telecommunications provider to utilize existing
duct banks to install copper and fiber cabling and to install
equipment to both meet-me rooms and (2) will not discriminate
or offer preferential treatment to individual carriers and
(3) will not charge onerous fees or fees in excess of market
rates for the rental or utilization of building entrances, duct
banks or meet-me room space.
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
4.
Other networks.
Customer
will pay any fees, obtain any required approvals and consents and
comply with any laws or usage policies applicable to transmitting
data beyond the Network and/or through other public and private
networks. Limelight is not responsible or liable for performance or
non-performance of such networks or their inter-connection
points.
5.
Power Availability and Climate Control.
Limelight warrants (for Customer’s benefit) [*] power
availability on either A or B supply for Critical Power and an
operating temperature [INSERT FOR SPECIFIC FACILITY] for the
Co-location Space measured at top rack level. In the event of a
power outage or temperature fluctuation outside the range of 15
° to 32 ° Celsius temperature not caused by Customer,
Limelight will credit Customer’s account the pro-rata
Co-Location Space Fees (as a “Service Credit”)
associated with the power outage or temperature fluctuation, as
detailed in Exhibit G Service Level Requirement / Credits
Section B.
6.
Payment of Credits
Limelight will credit Customer for any Service Credits within [*]
of the Service Credit falling due.
7.
No Warranty
NO
WARRANTY EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE
SERVICES ARE PROVIDED ON AN AS-IS BASIS, AND CUSTOMER’S USE
OF THE SERVICES AND THE CO-LOCATION SPACE ARE AT CUSTOMER’S
OWN RISK. LIMELIGHT DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND
ALL OTHER EXPRESS AND IMPLIED WARRANTIES OR CONDITIONS, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, AND
ANY WARRANTIES OR CONDITIONS ARISING FROM A COURSE OF DEALING,
USAGE, OR TRADE PRACTICE AND DOES NOT WARRANT THAT THE SERVICES
WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
8.
Warranty
| |
8.1. |
|
Authority to agree. Both Parties hereto warrant to each other
that they have obtained and are duly authorized to enter into this
Agreement |
| |
| |
8.2. |
|
Resources. Both Parties hereto warrant they shall provide
adequate and sufficient resources to undertake and perform their
respective obligations under this Agreement, acting at all time
with all due skill, professionalism and attention as befits
Limelight and Customer. |
9.
Limitations of Liability
| |
9.1. |
|
Personal Injury. Nothing in this Agreement shall operate to
limit or exclude the respective liability for death, personal
injury or liability for fraud caused by the negligence of Limelight
or Customer, or the employees of Limelight or Customer. |
| |
| |
9.2. |
|
Damage to Customer Equipment. Limelight shall not be liable for
damage to, or loss of any of Customer’s Equipment or other
property resulting from any cause, other than Limelight breach of
this Agreement, its negligence and/or willful misconduct. |
| |
| |
9.3. |
|
Damage to Customer Business. Limelight shall not be liable for
any indirect or consequential loss or damage related to
Customer’s business. |
| |
| |
9.4. |
|
Maximum Liability. Either party’s maximum aggregate
liability to the other party related to or in connection with this
Agreement whether in contract, tort (including negligence), strict
liability or otherwise will be limited to the total amount paid by
Customer to Limelight hereunder. |
| |
| |
9.5. |
|
Consequential Loss. Customer shall not be liable for any
indirect or consequential loss or damage howsoever caused. |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
10.
Indemnification
| |
10.1. |
|
By Customer. Customer will indemnify, defend and hold harmless
Limelight, its directors, officers, employees, affiliates and
customers (collectively, the ‘Limelight Covered
Entities’) from and against any and all claims, actions or
demands brought against any of the Limelight Covered Entities in
connection with the following |
| |
10.1.1. |
|
any loss suffered by, damage to or injury of any third party,
Customer employees, agents, sub-contractors and consultants, and
any other third party equipment which loss, damage or injury is
caused by or otherwise results from acts or omissions by Customer
(collectively, the ‘Customer Covered Claims’). |
| |
10.2. |
|
By Limelight. Limelight will defend and hold harmless Customer,
its directors, officers, employees and affiliates (collectively,
the ‘Customer Covered Entities’) from and against any
and all claims, actions or demands brought against any of Customer
Covered Entities with respect to: |
| |
10.2.1. |
|
any loss suffered by, damage to or injury of any third party,
Limelight employees, agents, sub-contractors and consultants, and
any other third party equipment which loss, damage or injury is
caused by or otherwise results from acts or omissions by Limelight
(collectively, the ‘Limelight Covered Claims’). |
| |
10.3. |
|
Notice Procedure. Limelight will provide Customer with prompt
written notice of each Customer Covered Claim of which Limelight
becomes aware, and, at Limelight’s sole option, Limelight may
elect to participate in the defense and settlement of any Customer
Covered Claim, provided that such participation shall not relieve
Customer of any of its obligations under this Clause 10 Customer
shall have the right to control the defense of any Customer Covered
Claim. Customer will provide Limelight with prompt written notice
of each Limelight Covered Claim of which Customer becomes aware,
and at Customer’s sole option, Customer may elect to
participate in the defense and settlement of Limelight Covered
Claim, provided that such participation shall not relieve Limelight
of any of its obligations under this Clause 10 Limelight shall
control the defense of any Limelight Covered Claim. |
11.
Term
This
Agreement will commence on the Effective Date and shall expire at
the end of the contract term specified in the Quote,
Exhibit A, unless sooner terminated as provided in Clause 12
below.
12.
Termination
| |
12.1. |
|
Non-payment. Limelight may suspend Services to Customer if any
amount due hereunder is not paid in full within [*] after Customer
is sent an overdue notice. Limelight may terminate this Agreement
(or at its option, only the relevant Quote) if any amount due
hereunder is not paid in full within [*] after Customer is sent an
overdue notice. |
| |
| |
12.2. |
|
Insolvency/liquidation. Either party may terminate this
Agreement upon written notice to the other party if the other party
becomes insolvent or goes into liquidation or makes any voluntary
arrangement with its creditors or becomes subject to an examination
order, or becomes subject to any legal proceedings relating to
insolvency, receivership, liquidation or examination or anything
analogous to the foregoing in any jurisdiction. |
| |
| |
12.3. |
|
For Other Cause; Convenience. Except as otherwise stated,
either party may terminate this Agreement if the other party
breaches any material term or condition of this Agreement and fails
to cure such breach if capable of remedy within [*] after receipt
of written notice of the same. The Customer may, upon 6 months
written notice, terminate this Agreement without cause. |
| |
| |
12.4. |
|
Effect of Termination. Upon expiration or termination of this
Agreement: Limelight may cease providing the Services, |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
| |
12.4.1. |
|
Customer shall pay all of Customer payment obligations under
this Agreement that accrue as of the date of termination; and |
| |
| |
12.4.2. |
|
within [*], Customer will remove all of Customer’s
Equipment from the Co-location Premises and any other Limelight
premises and return the Co-location Space to Limelight in the same
condition as it was prior to Customer installation. If Customer
does not remove such property within the [*] period, Limelight at
its option and at Customer’s expense may remove and store
Customer’s Equipment. |
13.
Survival
The
parties’ respective representations, warranties, and
covenants, together with obligations of indemnification,
confidentiality and limitations and exclusions of liability will
survive the expiration, termination or rescission of this Agreement
and continue in full force and effect.
14.
Insurance
Limelight shall ensure that all liabilities incurred by Limelight
during the provision of the service are adequately covered by
insurance in particular regarding Employer’s Liability,
(including use in connection with the provision of the services)
and Public Liability, Professional indemnity insurance.
15.
Miscellaneous Provisions
| |
15.1. |
|
Force Majeure. Other than with respect to failure to make
payments due hereunder, neither party shall be liable under this
Agreement for delays, failures to perform, damages, losses or
destruction, or malfunction of any equipment, or any consequence
thereof, caused or occasioned by, or due to fire, earthquake,
flood, water, the elements, labor disputes or shortages, utility
curtailments and utility power failures which are not as a result
of Limelight’s negligence and/or which have a duration more
than 48 hours, explosions, civil disturbances, governmental
actions, shortages of equipment or supplies, unavailability of
transportation, acts or omissions of third parties, or any other
cause beyond its reasonable control. |
| |
| |
15.2. |
|
Confidentiality. [INCORPORATE BY REFERENCE EXISTING NDA] |
| |
| |
15.3. |
|
No Lease. This Agreement is a services agreement and is not
intended to and will not constitute a lease of or tenancy or other
interest in the Co-Location Space, Co-location Premises or other
Limelight premises, or any other real or personal property, and
shall in no way confer or impose upon either party any of the
rights or obligations of landlord and tenant. |
| |
| |
15.4. |
|
Government Regulations. Customer and Limelight will each comply
with all applicable government regulations. |
| |
| |
15.5. |
|
Assignment. Neither party may assign its rights or delegate its
duties under this Agreement either in whole or in part to a third
party without the prior written consent of the other which consent
will not be unreasonably withheld. |
| |
| |
15.6. |
|
Notices. Any required notice hereunder will be given in writing
and deemed to have been duly given if delivered personally by hand
or by courier; sent by confirmed facsimile; or posted by registered
mail or special delivery, return receipt requested postage prepaid
to either party at the name and address on a signature page of this
Agreement, or at such other address as a party may provide to the
other by written notice. Such notice will be deemed to have been
given as of the date it is delivered personally or by courier, or
seventy two (72) hours after dispatch if sent by special
delivery or air courier, or [*] after it is sent by confirmed
facsimile or mailed. |
| |
| |
15.7. |
|
Relationship of Parties. This Agreement will not establish any
relationship of partnership, joint venture, employment, franchise
or agency between the parties. |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
| |
15.8. |
|
Choice of Law. This Agreement shall be construed and controlled
by the laws of the State of Washington. The parties waive all
defenses of lack of personal jurisdiction and forum non-conveniens.
Process may be served on either party in the manner authorized by
applicable law or court rule. |
| |
| |
15.9. |
|
Reports. Limelight will provide reports relating to the
Services, all in a format and frequency and with content as
Customer may reasonably specify to Limelight, as indicated in
Exhibit E Reports. |
16.
General
This
Agreement, together with the Quote(s) and Exhibits is the entire
agreement and understanding of the parties with respect to the
subject matter hereof, and supersedes any other agreement or
understanding, written or oral. This Agreement may be modified only
through a written instrument signed by both parties. Should any
provision of this Agreement be declared void or unenforceable, such
provision will be deemed amended to achieve as nearly as possible
the same economic effect as the original terms and the remainder of
this Agreement will remain in full force and effect. If a conflict
arises between a party’s pre-printed business form and this
Agreement, this Agreement will take precedence.
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
Exhibit A to Co-Location Agreement, Quote
Term
The Term
of this Agreement is [INSERT]
Service Charges
Limelight Pricing for Customer
[INSERT]
These
charges are based on a total Customer Space of [INSERT] square feet
as shown in Exhibit H Customer Space.
Power:
Power /
kWh: At cost from [INSERT] + plus [INSERT] per month for humidity
and fresh air systems for Computer Suite 1, and an additional
[INSERT] for Computer Suite 2 from date of occupancy. An
administration charge based on the power consumption table below
will be added to the power charges. This system is a shared system
which is used for all computer rooms on the first floor of the
Facility. Power will be fully metered for all other Customer
components and will be re-charged at cost.
Monthly
Administration Charges:
| |
|
|
|
Power Usage |
|
Amount |
|
0 to 500,000 Kwatt
hours
|
|
|
|
500,001 to 1,000,000
Kwatt hours
|
|
|
|
1,000,001 to
1,500,000 Kwatt hours
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1,500,001 to
2,000,000 Kwatt hours
|
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Over 2,000,001 Kwatt
hours
|
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Additional Charges:
Charges
Sheet for change controls request
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
Exhibit B to Co-Location Agreement, Electrical
Schema
[ INSERT ]
Exhibit C to Co-Location Agreement, [Limelight’s]
Co-location Security and Access Procedures
[INSERT]
Exhibit D to Co-Location Agreement: Facility Systems and
Security Requirements
[ INSERT ]
Exhibit E to Co-Location Agreement, Reports
[ INSERT ]
Exhibit G to Co-Location Agreement, Service Level
Requirements / Credits
Limelight will at all times during the term of this Agreement
perform in accordance with the service level requirements set forth
in this Exhibit G. Limelight and Customer agree that it is
extremely difficult and impracticable under the currently known and
reasonably foreseeable facts and circumstances to ascertain the
actual damages but nonetheless have agreed to a genuine
pre-estimate of loss which Customer would incur should Limelight
fail to perform its obligations in accordance with the service
level requirements set forth in this Exhibit. Accordingly, if
Limelight fails to so perform, Customer will be entitled, without
limiting any of its other rights or remedies under this Agreement
or otherwise, to receive the credits set forth under the heading
“Noncompliance” as liquidated damages (and not as a
penalty), provided that, nothing in this section shall be
interpreted to mean that Customer is entitled to receive credits
and/or other damages in excess of the actual damage Customer
sustains. Each noncompliance fee identified below is a reasonable,
good faith estimate of the damage that Customer would suffer for
each failure by Limelight to comply with each corresponding service
level requirement, and, subject to any additional remedies
referenced in section D of this Exhibit, is Customer’s sole
remedy with respect to each such failure.
[ INSERT ]
Exhibit H to Co-Location Agreement: Customer
Space
[ INSERT ]
Exhibit I to Co-Location Agreement: Operations
Procedures
[ INSERT ]
Exhibit J to Co-Location Agreement: Customer Security
Requirements /Definitions
[INSERT ]
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
EXHIBIT E
FORM OF [*] ECN NODE READINESS CERTIFICATE
Date
of Acceptance:
Node
Location:
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Site Contact if
applicable:
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e-mail:
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phone:
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| |
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Accept |
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Punch List |
| ECN Node
Operational Requirements: |
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• |
|
Review custom customer configuration
and requirement for facility; validate all the contributing
components comply. |
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• |
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All devices are configured in
Limelight Standard NMS tools |
|
o |
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o |
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• |
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Confirm all relevant checklists have
been completed for circuits, network hardware, system hardware, and
soft configuration. |
|
o |
|
o |
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• |
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Verify all configurations with
Limelight Engineering standards |
|
o |
|
o |
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• |
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Verify Operating Systems are in
accordance with Vendor recommendations |
|
o |
|
o |
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• |
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Validate that the circuits, backbone
and egress capacity is inline with system and network
configuration. |
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• |
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Validate all Limelight Engineering
security components are in compliance. |
|
o |
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o |
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| Additional Backbone
Circuit/s: |
|
o |
|
o |
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• |
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Validate circuit is up and running to
Limelight Engineering standards |
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• |
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All [*] sessions are connected and
correct policies are applied |
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• |
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All circuit IDs and directly
connected, device details verified and |
|
o |
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o |
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logged in spreadsheet/DB |
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• |
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Interface description is in place and
set to Limelight Engineering standards |
|
o |
|
o |
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• |
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[*] is reporting interface and data
in graph is valid |
|
o |
|
o |
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• |
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Verify engineering allowed a 24 hour
burn in time |
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• |
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All relevant groups and management
are advised that circuit/s is operational |
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| Additional
Peering/Transit Circuit/s: |
|
o |
|
o |
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• |
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Validate circuit/s is up and running
to Limelight Engineering standards |
|
o |
|
o |
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• |
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All [*] sessions are connected and
correct policies are applied and any special instance notated |
|
o |
|
o |
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• |
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All circuit IDs, directly connected
device, and circuit bandwidth details verified and logged in
spreadsheet/DB |
|
o |
|
o |
|
|
|
• |
|
Interface description is in place and
set to Limelight Engineering standards |
|
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• |
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[*] is reporting interface and data
in graph is valid |
|
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• |
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All contact information is logged and
distributed amongst relevant groups |
|
o |
|
o |
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| Additional Network
Devices: |
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• |
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Verify role of device |
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• |
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Validate hardware specs are up to
Limelight Engineering standards |
|
o |
|
o |
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• |
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Validate device works on console
server(s) |
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• |
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Log device management IP, all
interchangeable hardware, software revision, and attached CSM(s) in
spreadsheet/DB |
|
o |
|
o |
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• |
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Set 24 hour grace period for
“In Production” status |
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• |
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All relevant groups and management
are advised that device is operational |
|
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o |
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| Network Device
Software/Configuration/Policy Change Management: |
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• |
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Review and verify change reason(s)
and back out plan(s) |
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• |
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Determine impact to Network and/or
Customer services |
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• |
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Notify all relevant customers and
peers of maintenance and time line |
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• |
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Track maintenance progression during
possible outage |
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• |
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Validate maintenance was completed to
specifications and log all issues |
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• |
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Notify all relevant customers and
peers that maintenance was completed |
|
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| Site/Equipment
Deployment: |
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• |
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Review schedule timeline and advise
if any discrepancies are found |
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• |
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Review maintenance windows for
conflicts, determine Network/Customer impact and notify all
relevant customers and peers if one is present |
|
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• |
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Schedule remote hands with relevant
POP and verify 24 hours prior that remote hands ticket is still in
place and that a technician has been assigned to it. |
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| Performance
Testing: |
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• |
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Keynote – Will be used to test
Global Availability, and Load Testing |
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• |
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Lab testing – Use of licensed
and custom traffic generation software will be used to test the
load of the designed solution |
|
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|
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
Terms of Acceptance are set forth in Section 2 of the
Agreement.
Punch List Items:
| |
|
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Microsoft Corporation |
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Limelight Networks, Inc. |
|
Name:
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Name: |
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Title:
|
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Title: |
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Signature:
|
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Signature |
|
Date:
|
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Date: |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
EXHIBIT F
CRITERIA FOR DETERMINING ECN NODE READINESS
Limelight will use the ECN process, test and checklist as outlined
in Exhibit E. Limelight and Microsoft will jointly develop the
specification for each particular [*] ECN Node. Limelight will test
the Microsoft instantiated architecture (combination of Limelight
Software and Microsoft Hardware Standards) in the Limelight test
harness, with the same process and acceptance criteria that
Limelight uses to test and accept their own systems. Upon
successful testing, Limelight will use the Microsoft instantiation
as the basis for its standard deployments. After deployment,
Limelight will use the deployment checklist in Exhibit E and
successfully conduct the following series of tests (similar to the
Content Delivery Service Agreement — Exhibit 4) to
ensure the [*] ECN Node is performing at or above that level of
service. Once the Node meets all the service level agreement
(SLA) requirements Limelight will turn the [*] ECN Node over
to Microsoft for acceptance.
Keynote
is referenced below — Microsoft and Limelight agreed to use a
3 rd
party system such as Keynote or Gomez to perform these tests.
Limelight Networks will generate an artificial load of the lesser
of (i) two (2) Gbps and (ii) [*] of ECN capacity for 24
hours and run Keynote or Gomez against the [*] ECN Node to verify
performance and availability.
Small Object/File Caching and File [*] Services
Small
Object/File Caching Service Levels — Keynote
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North America/Europe |
|
Asia — ROW |
|
Daily Availability
(%)
|
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[*] |
|
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[*] |
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Performance
Improvement
|
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[*] |
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|
[*] |
|
|
over Origin (%)
(when excluding DNS lookup times)
|
|
|
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|
|
|
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|
| 1. |
|
Microsoft will select from Keynote’s list of standard
groups of agents that are generally available and that have at
least thirty five (35) geographically and network globally
diverse locations in major metropolitan areas (excludes
China). |
| 2. |
|
All Keynote test data to be made available via
Microsoft’s Keynote test account. For purposes of
clarification, all Keynote days are calculated as GMT. |
| 3. |
|
Keynote tests (frequency of one test per hour per agent) will
be configured to perform two (2) http GET operations each hour
according to the model below: |
| |
a. |
|
A test file (defined in Section (5) below) will be placed
on the Microsoft origin server (i.e., origin.customer.com). |
| |
| |
b. |
|
One GET operation will be performed to retrieve the file
directly from the origin server (i.e.
http://origin.customer.com/testobject ). |
| |
| |
c. |
|
The other GET operation will be performed to retrieve the file
through the [*] ECN Node, by requesting the object from the
appropriate customer hostname CNAMEd to Limelight (i.e.,
http://www.customer.com/testobject , where
www.customer.com is CNAMEd to Limelight and configured to
pull content from origin.customer.com) |
| 4. |
|
The Limelight test object will have a TTL of 6 hours or
greater. |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
| 5. |
|
The test content will be a file of approximately 10 KB in size
or in certain cases; the file may larger if the typical file size
of the property using the Limelight service exceeds 10 KB. In the
later case, Limelight must approve in advance the file used for
testing. |
| 6. |
|
Raw data will be trimmed once per day to eliminate any
measurements that came from an agent experiencing technical
problems during the measurement period. |
| 7. |
|
The Availability metrics (as set above) will be based on a
daily average of the service and Microsoft’s production web
server (measured directly), computed from data captured across all
regions and hits. |
File
[*] Service Levels — Performance and Availability
Metrics
| |
|
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|
|
| Keynote Set: |
|
North
America/Europe |
|
Asia-ROW |
|
Daily Availability
(%)
|
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|
[*] |
|
|
|
[*] |
|
|
Daily Performance
Improvement
|
|
|
[*] |
|
|
|
[*] |
|
|
over Origin (%)
(excluding DNS Lookup)
|
|
|
|
|
|
|
|
|
| 1. |
|
Microsoft will select from Keynote’s list of standard
groups of agents that are generally available and that have at
least thirty five (35) geographically and global network
diverse locations in major metropolitan areas (excludes
China). |
| 2. |
|
All keynote test data to be made available via
Microsoft’s Keynote test account. For purposes of
clarification, all Keynote days are calculated as GMT. |
| 3. |
|
Keynote tests (frequency of one test per hour per agent) will
be configured to perform two (2) http GET operations each hour
according to the model below: |
| |
a. |
|
A test file (as described in Section (5) below) will be
placed on the customer’s origin server (i.e.,
origin.customer.com). |
| 4. |
|
One GET operation will be performed to retrieve the file
directly from the origin server (i.e.
http://origin.customer.com/testobject). |
| 5. |
|
The other GET operation will be performed to retrieve the file
through the [*] ECN Node, by requesting the object from the
appropriate customer hostname CNAMEd to [*] ECN Node (i.e.,
http://www.customer.com/testobject, where www.customer.com is
CNAMEd to [*] ECN Node and configured to pull content from
origin.customer.com) |
| 6. |
|
The [*] ECN Node test object will have a TTL of 6 hours or
greater.
|
| |
| 7. |
|
The test content will be a file of approximately 1 MB in
size. |
| 8. |
|
Raw data will be trimmed once per day to eliminate any
measurements that came from an agent experiencing technical
problems during the measurement period. |
Service Level Agreements for Streaming, Storage, and DNS
Services
Streaming Service Level Agreement — Service Levels
| |
• |
|
[*] Uptime — The [*] ECN Node will serve content [*] of
the time. [*] uptime is defined as no outages during a 24 hour
period. |
Monitoring Methodology
| 1. |
|
Microsoft will contract with Keynote Systems to perform the
monitoring defined herein. Microsoft will be responsible for the
cost of this testing and for coordinating execution of the testing
with Keynote, but will provide Limelight with access to the
relevant testing account to enable Limelight to track the testing
hereunder and investigate any potential performance issues. |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
| 2. |
|
The polling mechanism will request the test file from the [*]
ECN Node. |
| |
| 3. |
|
Polling will occur at approximately 15 minute intervals. |
| |
| 4. |
|
Each test request will last 60 seconds during which time
various measurements are collected to determine performance under
the service commitments described above. |
| |
| 5. |
|
Raw data will be verified at least daily to eliminate any
measurements that came from an agent experiencing technical
problems during the measurement period. |
| |
| 6. |
|
The test file will meet the following criteria: |
| |
a. |
|
The [*] ECN Node test object will have a TTL of 2 hours or
greater. |
| |
| |
b. |
|
The file storage location will be mutually agreed to by
Microsoft and Limelight, but such approval will not be unreasonably
withheld. |
| |
i. |
|
The file will be a Windows Media file. |
| |
| |
ii. |
|
The encoding parameters of the file must be mutually agreed to
by Microsoft and Limelight, but such approval will not be
unreasonably withheld. |
Storage
Service Level Agreement — Service Levels
| |
• |
|
[*] Uptime — The [*] ECN Node will serve content [*] of
the time. [*] Uptime is defined as no Outages in a 24 hour
period. |
Monitoring Methodology
| |
• |
|
From at least six (6) geographically and network diverse
locations in major metropolitan areas, Limelight will
simultaneously poll a test file residing on the Microsoft’s
production servers and on the [*] ECN Node’s network |
| |
| |
• |
|
The polling mechanism will perform a GET operation for a test
file stored on [*] ECN Node Storage: |
| |
• |
|
Polling will occur at approximately 15 minute intervals. |
| |
| |
• |
|
Raw data will be trimmed once per day to eliminate any
measurements that came from an agent experiencing technical
problems during the measurement period. |
| |
| |
• |
|
The test file will meet the following criteria: |
| |
• |
|
The [*] ECN Node test object will have a TTL of 0 to ensure
that requests are passed through the [*] ECN Node network to the
network Storage |
| |
| |
• |
|
The test content will be a file of approximately 10 KB in
size. |
DNS
Service Level Agreement — Service Levels
| |
• |
|
[*] Uptime — The [*] ECN Node will have no outages in a
24 hour period. |
Monitoring Methodology
| |
• |
|
From at least five (5) geographically and network diverse
locations in major metropolitan areas, Limelight will make a
request to the hostname CNAME’d to the [*] ECN Node DNS
service. |
| |
| |
• |
|
Polling will occur at approximately 3 minute intervals. |
| |
| |
• |
|
Raw data will be trimmed once per day to eliminate any
measurements that came from an agent experiencing technical
problems during the measurement period. |
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
EXHIBIT G
PRESS RELEASE
LIMELIGHT NETWORKS TEAMS WITH MICROSOFT
TO DELIVER NEXT GENERATION NETWORK
Technology and Services Agreement Will Improve the Performance,
Scalability, and Reliability of
Microsoft’s Online Services for Consumers
March
XX, 2007 — Tempe, AZ — Limelight Networks, Inc. today
announced that it has entered into a major new technology and
services agreement with Microsoft under which Limelight will help
improve the performance, scalability, and reliability of Internet
delivery of media content and online services, including video,
music, games, software, and social media, across Microsoft’s
global internet properties. Under the agreement, Microsoft and
Limelight will cross-license certain technologies, consider joint
development projects in the future, and cooperate on extending and
improving their respective technology infrastructures. Microsoft
and Limelight have also entered into a multi-year relationship
under which Limelight Networks will continue to provide global
media streaming and content delivery services to Microsoft.
The new
technology and services agreement is aimed at radically improving
user experiences across the Internet media properties of
Microsoft’s globally scaled internet services, which today
serve over 460 million unique users per month worldwide. By
working together to solve, over time, the Internet’s
challenges of media content performance, scale and reliability,
Microsoft and Limelight intend to deliver true globally scaled
media-caliber experiences to Internet-connected users, to any
device and in any format anywhere in the world.
“Today’s digital media initiatives only hint at the
full potential of the Internet as a channel for distribution of
traditionally produced content and as a platform for the creation
of new forms of media and entertainment content,” said xxx,
title of Microsoft. “Our agreement with Limelight Networks
anticipates Internet audiences and content offerings that are
orders of magnitude larger than today. Limelight’s vision,
service and technology leadership in Internet delivery of media is
a perfect fit with our own vision and initiatives toward the
future.”
“Microsoft is widely recognized as a global leader in digital
entertainment,” said Jeff Lunsford, chairman and CEO of
Limelight Networks. “We are proud to have been chosen for
this strategic initiative based on our network and
technology’s performance in delivering video for MSNBC.com
and game content and video downloads for Xbox Live.
Microsoft’s vision for a connected experience closely aligns
with our own, including delivery services for the next generation,
high definition Internet.”
About Microsoft
Founded
in 1975, Microsoft (Nasdaq: MSFT) is the worldwide leader in
software, services and solutions that help people and businesses
realize their full potential.
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
About Limelight Networks
Limelight Networks is the high performance content delivery network
for digital media, providing massively scalable, global delivery
solutions for on-demand and live Internet distribution of video,
music, games and downloads. Limelight Networks’
infrastructure is optimized for the large object sizes, large
content libraries, and large audiences associated with compelling
rich media content. Limelight Networks is the content delivery
network of choice for more than 700 of the world’s top media
companies. For more information, visit:
http://www.llnw.com
Edge Computing Network Service and License Agreement
| |
[*] |
|
Confidential Treatment Requested |
Addendum to the
Edge Computing Network Service and License Agreement
This Addendum to the Edge Computing
Network Service and License Agreement (the “
Addendum ”) between Limelight Networks, Inc., a
Delaware corporation (“ Limelight ”), and
Microsoft Corporation, a Washington corporation (“
Microsoft ”) is effective as of the 19
th day
of March, 2007 (“ Addendum Effective Date
”). This Addendum amends that certain Edge Computing Network
Service and License Agreement between Limelight, and Microsoft
dated as of the 1st day of March, 2007 (the “ Original
Agreement ”). Capitalized terms used but not defined
in this Addendum shall have the meaning ascribed to them in the
Original Agreement. Except as expressly set forth in this Addendum,
the Original Agreement remains in full force and effect.
Recitals
WHEREAS, Microsoft and Limelight have
executed the Original Agreement and concurrently desire to amend
certain terms related to the Limelight Software exception and
Traffic Commitment; as set forth in this Addendum;
NOW, THEREFORE, the Parties hereby
agree as follows
Addendum
1.
TIME LIMITING LICENSE EXCEPTION. Section 3(c) of the
Original Agreement shall be deleted in its entirety and replaced
with the following:
Section 3 (c) Limelight
Software License Exception. The license granted by Limelight in
Section 3(b) does not include the right to use Limelight Software
to [*] during the Exception Period, as defined below. “
Exception Period ” means the time period
commencing on [*] and ending on [*]. Limelight acknowledges and
agrees that neither of the following is [*] (i) Microsoft
services that are [*], including, but not limited to, those offered
under [*], and (ii) Microsoft’s services that are [*].
The Limelight Software License is subject to the limitations
expressly set forth in Section 5(a)(3) (Payment of Software
License Fee) and Section 17 (d) (Termination/Survival of Limelight
Software License). ›
2.
LIMITING LIMELIGHT SOFTWARE TO EXISTING VERSION.
(a) Replacing Updates with
Fixes. The last sentence of Section 3(a) of the Original
Agreement shall be deleted in its entirety and replaced with the
following:
Limelight
Software also includes (i) the know-how and trade secrets
expressly set forth in Exhibit C-2 (the “ Know-How
and Trade Secrets ”) and (ii) Fixes.
| |
[*] |
|
Confidential Treatment Requested |
1
(b) Removing Limelight
Software [*] & Updates. Section 3(e) of the Original
Agreement shall be deleted in its entirety and replaced with the
following:
Section 3 (e) Limelight
Software, Documentation & Fixes. Limelight has no
obligation to provide Microsoft [*](“ Limelight
Software [*] ). Limelight shall, through the earlier of
[*], and the termination date of this Agreement, provide Microsoft
any error corrections intended to mitigate software defects that
directly and adversely affect the core service operation, that [*]
to the extent that such error corrections are separately
identifiable as applicable solely to the Limelight Software, all in
[*] and [*] (each a “ Fix ,” and
collectively, the “ Fixes ”). In no event
shall Limelight be required under this Agreement to develop
Limelight Software error correction due to a problem that is not
attributable to Limelight. Limelight shall, through the earlier of
[*], and the termination date of this Agreement, provide Microsoft
with reasonable access to intermediate check-ins, final-form [*],
designs, diagrams, specifications, requirements, test plans,
prototypes and development history for the Limelight Software for
which Limelight has the right to disclose [*], and will identify
all other software [*].
(c) Limelight Software
License Fee. The last paragraph of Section 5(a)(3) of the
Original Agreement shall be deleted in its entirety and replaced
with the following:
For purposes of clarity, the
Limelight Software License Fee is the entire payment Microsoft will
owe Limelight for Limelight Software license fees, including,
Fixes, if any, regardless of how many Fixes Limelight delivers. For
purposes of clarity, in the event this Agreement terminates or
expires prior to Microsoft’s issuance of the Limelight
Software Acceptance, then Microsoft will have no obligation to pay
the Limelight Software License Fee and the Limelight Software
License shall expire as of the date of termination or expiration,
as applicable, of this Agreement.
3.
TRAFFIC COMMITMENT.
(a) Lengthening Traffic
Commitment to [*]. The first paragraph of Section 6(c) of the
Original Agreement shall be deleted in its entirety and replaced
with the following:
During the time
period commencing on [*] and ending [*] from the Effective Date,
and subject to terms, conditions and limitations set forth in this
Agreement, Microsoft shall meet the Traffic Commitment, defined
below.
(b) Increasing Traffic
Commitment by [*]. The first sentence of Section 6(c)(1)
of the Original Agreement shall be deleted in its entirety and
replaced with the following:
“
Traffic Commitment ” means total usage of CDN
Services, where Services are as defined in and used under the
Limelight Content Delivery Service Agreement for all Microsoft
properties and/or online services in all markets worldwide
representing the sum of the billable traffic rate calculated for
each month (except for Excluded Service Traffic, defined below) and
equal to [*] Mbps-[*] over the
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time period
starting [*] (the “ Traffic Commitment Start
Date ”), and ending [*] from the Effective Date (the
“ Traffic Commitment End Date ”), subject
to any adjustments as set forth in this Agreement.
(c) Modifying Adjustments to
Traffic Commitment. The first sentence of
Section 6(c)(2)(i) of the Original Agreement shall be deleted
in its entirety and replaced with the following:
In the event
that this Agreement terminates early such that the Term is less
than [*], then the Traffic Commitment shall be reduced pro rata
based on the actual time period of the Term of this Agreement as
compared to [*] (for example, if the Term is [*], then the Traffic
Commitment shall be reduced by [*]).
(d) Including [*] [*] for
Traffic Commitment. Section 6(c)(4) of the Original
Agreement shall be deleted in its entirety and replaced with the
following:
Section 6(c)(4)
. Failure to [*] Traffic Commitment.
(i) [*] . If, by [*]
(the “ [*] Traffic Commitment End Date
”), Microsoft has not met [*] of the Traffic Commitment (the
“ [*] Traffic Commitment Minimum ”),
then, subject to all terms, conditions and limitations in this
Agreement, Microsoft shall pay Limelight an amount equal to
(i) that amount of the [*] Traffic Commitment Minimum not
attained as measured in Mbps multiplied by (ii) the weighted
average price per Mbps (that is, total invoiced amount in US
dollars, or if in another currency, converted into US dollars,
divided by the total traffic in Mbps) using the actual traffic
volume and invoiced amounts for traffic applicable to the Traffic
Commitment over the [*] months prior to the [*] Traffic Commitment
End Date (the “ [*] Traffic Commitment Payment
”).
(ii) [*] . If, by [*] (the
“ [*] Traffic Commitment End Date ”),
Microsoft has not met [*] of the Traffic Commitment (the “
[*] Traffic Commitment Minimum ”), including
any Traffic Commitment satisfied through any prior Traffic
Commitment Payments, then, subject to all terms, conditions and
limitations in this Agreement, Microsoft shall pay Limelight an
amount equal to (i) that amount of the [*] Traffic Commitment
Minimum not attained as measured in Mbps multiplied by (ii) the
weighted average price per Mbps (that is, total invoiced amount in
US dollars, or if in another currency, converted into US dollars,
divided by the total traffic in Mbps) using the actual traffic
volume and invoiced amounts for traffic applicable to the Traffic
Commitment over the [*] months prior to the [*] Traffic Commitment
End Date (the “ [*] Traffic Commitment Payment
”).
(iii) [*] If, by [*] (the
“ [*] Traffic Commitment End Date ”),
Microsoft has not met [*] of the Traffic Commitment (the “
[*] Traffic Commitment Minimum ”), including
any prior Traffic Commitment satisfied through any Traffic
Commitment Payments, then, subject to all terms, conditions and
limitations in this Agreement, Microsoft shall pay Limelight an
amount equal to (i) that amount of the [*] Traffic Commitment
Minimum not attained as measured in Mbps multiplied by (ii) the
weighted average price per Mbps (that is, total invoiced amount in
US dollars, or if in another currency, converted into US
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dollars,
divided by the total traffic in Mbps) using the actual traffic
volume and invoiced amounts for traffic applicable to the Traffic
Commitment over the [*] months prior to the [*] Traffic Commitment
End Date (the “ [*] Traffic Commitment Payment
”).
(iv) [*] . If, by [*] (the
“ [*] Traffic Commitment End Date ”),
Microsoft has not met [*] of the Traffic Commitment (the “
[*] Traffic Commitment Minimum ”), including
any
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