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LOAN AND SECURITY AGREEMENT

Security Agreement

LOAN AND SECURITY AGREEMENT | Document Parties: SIELOX INC | Sielox, LLC | Summit Financial Resources, LP You are currently viewing:
This Security Agreement involves

SIELOX INC | Sielox, LLC | Summit Financial Resources, LP

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Title: LOAN AND SECURITY AGREEMENT
Governing Law: Delaware     Date: 8/28/2009
Industry: Audio and Video Equipment     Sector: Consumer Cyclical

LOAN AND SECURITY AGREEMENT, Parties: sielox inc , sielox  llc , summit financial resources  lp
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Exhibit 10.1

 

 

 

LOAN AND SECURITY AGREEMENT

 

 

Between

 

SUMMIT FINANCIAL RESOURCES, L.P.

Lender

 

and

 

SIELOX, LLC

Borrower

 

Effective Date: August 17, 2009

 

 

 



 

 

LOAN AND SECURITY AGREEMENT

 

This Loan and Security Agreement is made and entered into by and between Summit Financial Resources, L.P., and Sielox, LLC.

For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1.

Definitions

1.1

Definitions

Terms defined in the singular shall have the same meaning when used in the plural and vice versa.  As used herein, the term:

“Accounts” shall have the meaning set forth in the definition of Collateral.

“Account Advance” means an advance of the Loan made under the Accounts Receivable Note.

“Account Debtor” means any person or entity obligated for payment of an Account.

“Accounting Standards” means (i) in the case of financial statements and reports, conformity with generally accepted accounting principles and fully and fairly representing the financial condition as of the date thereof and the results of operations for the period or periods covered thereby, consistent with other financial statements of that company previously delivered to Lender, and (ii) in the case of calculations, definitions, and covenants, generally accepted accounting principles consistent with those used in the preparation of financial statements of Borrower previously delivered to Lender.

“Accounts Receivable Note” means the Promissory Note (Accounts Receivable Financing) to be executed by Borrower pursuant to Section 2.3 Promissory Notes in the form of Exhibit A hereto, which is incorporated herein by reference, and any and all renewals, extensions, modifications, and replacements thereof.

“Banking Business Day” means any day not a Saturday, Sunday, legal holiday in the State of Utah, or day on which national banks in the State of Utah are authorized to close.

“Borrower” means Sielox, LLC, a limited liability company organized and existing under the laws of the State of Delaware, its successors, and, if permitted, assigns.

“Collateral” means the following personal property of Borrower, wherever located, now owned or existing or hereafter acquired or created, all additions and accessions thereto, all replacements, insurance or condemnation proceeds, all documents covering any of the Collateral, all leases of any of the Collateral, all rents, revenues, issues, profits and proceeds arising from the sale, lease, license, encumbrance, collection, or any other temporary or permanent disposition of any of the Collateral or any interest therein, all amendments, modifications, renewals, extensions, and replacements thereof, and all products and proceeds thereof: (a) all inventory (the “Inventory”); (b) all accounts (the “Accounts”); (c) all equipment, goods and motor vehicles (collectively, the “Equipment”); (d) all general intangibles, including any and all patents, trademarks and copyrights (registered or unregistered), trade secrets, domain names and addresses, and intellectual property licenses; (e) any and all promissory notes and instruments payable to or owing to Borrower or held by Borrower; any and all leases under which Borrower is the lessor; any and all chattel paper in favor of, owing to, or held by Borrower, including, without limitation, any and all conditional sale contracts or other sale agreements, whether Borrower is the original party or the assignee; and any and all security agreements, collateral and titles to motor vehicles which secure any of the foregoing obligations; all deposit accounts, including without limitation, all interest, dividends or distributions accrued or to accrue thereon, whether or not due; all investment property, including all interest, dividends or distributions accrued or to accrue thereon, whether or not due, all documents; all letter-of-credit rights; and all supporting obligations (collectively, the “Financial Obligations”); and (f) all balances, deposits, debts or any other amounts or obligations of Lender owing to Borrower, including, without limitation, any Reserve, whether or not due.

“Default Rate” means the default interest rate provided in the Promissory Notes.

“Effective Date” shall mean the date the parties intend this Loan and Security Agreement to become binding and enforceable, which is the date stated at the conclusion of this Loan and Security Agreement.

 

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“Eligible Account” means an Account of Borrower which meets the following specifications at the time it is created and at all times thereafter until collected in full:

a.

The Account meets all applicable representations and warranties concerning the Collateral set forth in Section 3.3 Representations and Warranties Concerning Collateral and Section 3.4 Covenants Concerning Collateral .

b.

The Account is due and payable not more than sixty (60) days from the date of the invoice evidencing the Account and the Account is not more than ninety (90) days past the date of the invoice evidencing the Account; except that Lender shall consider up to a maximum aggregate amount of one hundred thousand dollars ($100,000) of Accounts that are more than ninety (90) days but less than one hundred twenty (120) days from the date of the invoice evidencing such Accounts as Eligible Accounts.

c.

The Account is a bona fide obligation of the Account Debtor for the amount identified on the records of Borrower and there have been no payments, deductions, credits, payment terms, or other modifications or reductions in the amount owing on such Account except as reported to Lender prior to Lender making any advance based upon the Account.

d.

To Borrower’s knowledge, there are no defenses or setoffs to payment of the Account which can be asserted by way of defense or counterclaim against Borrower or Lender and the Account will be timely paid in full by the Account Debtor.

e.

Performance of all services giving rise to the Account has been completed and all goods giving rise to the Account have been delivered.

f.

All services performed and goods sold which give rise to the Account have been rendered or sold in compliance with all applicable laws, ordinances, rules and regulations and were performed or sold in the ordinary course of Borrower’s business.

g.

There have been no extensions, modifications, or other agreements relating to payment of the Account except as otherwise shown on the records of Borrower and disclosed to Lender prior to Lender making any advance based upon the Account.

h.

The Account Debtor is located or authorized to do business within the United States and maintains an office and transacts business in the United States of America or the Account is backed by a letter of credit or credit insurance in a form and issued by a bank or insurer, as the case may be, acceptable to Lender.

i.

No proceeding has been commenced or petition filed under any bankruptcy or insolvency law by or against the Account Debtor; no receiver, trustee or custodian has been appointed for any part of the property of the Account Debtor; and no property of the Account Debtor has been assigned for the benefit of creditors.

j.

Neither the Account, nor any invoice, credit application, bill, billing memorandum, correspondence, or any other document relating to an Account, contracts for or charges any interest or any other charge in excess of the maximum non-usurious rate allowed pursuant to applicable law.

k.

If twenty-five percent (25%) or more of the Accounts owing to Borrower by any particular Account Debtor do not qualify as Eligible Accounts, all Accounts owing by such Account Debtor shall not be Eligible Accounts.

l.

The Account is not owing by an Account Debtor for whom the terms of sale by Borrower are cash on delivery (“COD”) or considered a cash sale.

m.

The Borrower does not owe an account payable to the Account Debtor which could be set off against the Account.

n.

If the total of all outstanding Accounts owing by any single Account Debtor equals sixty percent (60%) or more of the total outstanding current Accounts owing to Borrower, the amount of Accounts owing by that Account Debtor which equal or exceed this sixty percent (60%) requirement shall not be Eligible Accounts unless Lender has received satisfactory credit information concerning the Account Debtor and Lender has agreed in writing to accept the amount in excess of this requirement as Eligible Accounts.

 

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o.

If the Account is subject to any type of retainage, only the non-retainage portion of the Account shall be an Eligible Account.

p.

The Account is not owing with respect to any job which is bonded.

q.

The Account does not arise from goods placed on consignment, guaranteed sale, or other terms by reason of which the payment by the Account Debtor may be conditional.

r.

The Account is not owing by an employee, officer, or director of Borrower.

s.

The Account is not owing by a parent, subsidiary, sister company, or other company related to or an affiliate of Borrower.

t.

The Account is not owing by the United States government or any agency, department, or division thereof, except as otherwise agreed.

u.

The Account has not been deemed by Lender to be unacceptable.

v.

The Account is not owing by Simplex Time Recorder Company, Sielox Security Systems, Security Group, PM-B Pte Ldt, EAS Systems, or any other Account Debtor deemed by Lender to be unacceptable.

“Eligible Inventory” means Inventory which is finished goods or raw materials that can be readily marketed for sale without further processing and which is subject to no security interest, lien, or encumbrance of any nature whatsoever with priority over the security interest created by the Loan Documents, except any liens for current taxes and assessments which are not delinquent, but excluding Inventory which, in the sole discretion of Lender, is damaged, out-dated, obsolete, or otherwise unacceptable to Lender.

“Event of Default” shall have the meaning set forth in Section 7.1 Events of Default .

“Equipment” shall have the meaning set forth in the definition of Collateral.

“Inventory” shall have the meaning set for in the definition of Collateral.

“Inventory Advance” means an advance of the Loan made under the Inventory Note.

“Inventory Note” means the Promissory Note (Inventory Financing) to be executed by Borrower pursuant to Section 2.3 Promissory Notes in the form of Exhibit B hereto, which is incorporated herein by reference, and any and all renewals, extensions, modifications, and replacements thereof.

“Lender” means Summit Financial Resources, L.P., a Hawaii limited partnership, its successors, and assigns.

“Liquidation Costs” means the reasonable costs and out of pocket expenses incurred by Lender in obtaining possession of any Collateral, in storage and preparation for sale, lease or other disposition of any Collateral, in the sale, lease, or other disposition of any or all of the Collateral, and/or otherwise incurred in foreclosing on any of the Collateral, including, without limitation, (a) reasonable attorneys fees and legal expenses, (b) transportation and storage costs, (c) advertising costs, (d) sale commissions, (e) sales tax and license fees, (f) costs for improving or repairing any of the Collateral, and (g) costs for preservation and protection of any of the Collateral.

“Loan” means the loan to be made pursuant to Section 2 Loan Description .

“Loan and Security Agreement” means this agreement, together with any exhibits, amendments, addendums, and modifications.

“Loan Documents” means the Loan and Security Agreement, Promissory Notes, Security Documents, all other agreements and documents contemplated by any of the aforesaid documents, and all amendments, modifications, addendums, and replacements, whether presently existing or created in the future.

 

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“Lock Box” means that certain Lock Box owned by Lender, located at 22397 Network Place, Chicago, Illinois 60673-1123.

“Material Adverse Effect” means a material adverse effect on Borrower’s financial condition, conduct of its business, or ability to perform its obligations under the Loan Documents.

“Organizational Documents” means, in the case of a corporation, its Articles of Incorporation and By-Laws; in the case of a general partnership, its Articles of Partnership; in the case of a limited partnership, its Articles of Limited Partnership; in the case of a limited liability company, its Articles of Organization and Operating Agreement or Regulations, if any; in the case of a limited liability partnership, its Articles of Limited Liability Partnership; and all amendments, modifications, and changes to any of the foregoing which are currently in effect.

“Permitted Encumbrances” means liens for taxes and assessments not yet due and payable or, if due and payable, those being contested in good faith by appropriate proceedings and for which appropriate reserves are maintained, security interests and liens created by the Loan Documents, and security interests and liens authorized in writing by Lender.

“Promissory Notes” means, individually and collectively, as the context requires, the Accounts Receivable Note and the Inventory Note.

“Reserve” means the amount available for disbursement under the Promissory Notes based upon the records and reports submitted to Lender by Borrower, which has not been disbursed.  Disbursement of any such amount shall be subject to all terms and conditions of this Loan and Security Agreement.

“Security Documents” means all security agreements, including this Loan and Security Agreement, assignments, pledges, financing statements, and other documents which create or evidence any security interest, assignment, lien or other encumbrance in favor of Lender to secure any or all of the obligations created or contemplated by any of the Loan Documents, and all amendments, modifications, addendums, and replacements, whether presently existing or created in the future.

“Uniform Commercial Code” means the Uniform Commercial Code as adopted now or in the future in the State of Utah.

2.

Loan Description

2.1

Amount of Loan

Upon fulfillment of all conditions precedent set forth in this Loan and Security Agreement, and so long as no Event of Default exists, and no other breach has occurred under the Loan Documents, Lender agrees to loan Borrower the sum of one million five hundred thousand dollars ($1,500,00.00).

2.2

Nature and Duration of Loan

The Loan shall be a revolving loan payable in full upon the date and upon the terms and conditions provided in the Promissory Notes.  Lender and Borrower intend the Loan to be in the nature of a line of credit under which Borrower may repeatedly draw funds on a revolving basis in accordance with the terms and conditions of this Loan and Security Agreement and the Promissory Notes.  The right of Borrower to draw funds and the obligation of Lender to advance funds shall not accrue until all of the conditions set forth in Section 4 Conditions to Loan Disbursements have been fully satisfied, and shall terminate:  (i) upon occurrence of an Event of Default or (ii) upon maturity of the Promissory Notes, unless the Promissory Notes are renewed or extended by Lender in which case such termination shall occur upon the maturity of the final renewal or extension of the Promissory Notes.  Upon such termination, any and all amounts owing to Lender pursuant to the Promissory Notes and this Loan and Security Agreement shall thereupon be due and payable in full.

2.3

Promissory Notes

The Loan shall be evidenced by the Promissory Notes.  The Promissory Notes shall be executed and delivered to Lender upon execution and delivery of this Loan and Security Agreement.

 

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For all purposes, including the calculation of interest owing, Payments delivered to the Lock Box, bank, or other agent on behalf of Lender shall be deemed received two (2) Banking Business Days after the date of receipt of advice by Lender from the bank or agent that the payments received have been credited to the account of Lender.  

2.4

Limitations on Advances

a.

Account Advances .  Notwithstanding anything to the contrary in the Loan Documents, no Account Advances shall be made if, after making the requested Account Advance, the total, principal amount of all Account Advances outstanding will exceed:

i.

eighty-five percent (85%) of the outstanding Eligible Accounts;

ii.

one million five hundred thousand dollars ($1,500,000.00); or

iii.

together with the aggregate amount of all outstanding Inventory Advances, one million five hundred thousand dollars ($1,500,000.00).

Borrower will at all times maintain Eligible Accounts so that the total, aggregate, principal amount of all Account Advances at any time outstanding and unpaid shall be in compliance with this formula.  If at any time the total, aggregate, principal amount of all Account Advances outstanding and unpaid exceeds the amount allowable under this formula, Borrower shall immediately make payment to Lender in a sufficient amount to bring the amount of such advances back into compliance, and if such payment is not immediately made, interest shall accrue on such amount at the Default Rate, regardless of whether Lender waives the Event of Default caused by such non-payment.

b.

Inventory Advances .  Notwithstanding anything to the contrary in the Loan Documents, no Inventory Advances shall be made if, after making the requested Inventory Advance, the total principal amount of all Inventory Advances outstanding will exceed:

i.

fifty percent (50%) of the cost of Eligible Inventory (as determined by Lender in its sole discretion);

ii.

fifty percent (50%) of the amount of outstanding Eligible Accounts;

iii.

five hundred thousand dollars ($500,000.00); or

iv.

together with the aggregate amount of all outstanding Account Advances, one million five hundred thousand dollars ($1,500,000.00).

Borrower will maintain at all times Eligible Inventory so that the total, aggregate, principal amount of all Inventory Advances at any time outstanding and unpaid shall be incompliance with this formula.  If at any time the total aggregate principal amount of all Inventory Advances outstanding and unpaid exceeds the amount allowable under this formula, Borrower shall immediately make payment to Lender in a sufficient amount to bring the amount of such advances back into compliance, and if such payment is not immediately made, interest shall accrue on such amount at the Default Rate, regardless of whether Lender waives the Event of Default caused by such non-payment.

2.5

Notice and Manner of Borrowing

Requests by Borrower for advances on the Promissory Notes shall be given in writing or orally no later than one (1) Banking Business Day prior to the date on which the advance is to be made.

Each request for an advance shall be accompanied by such reports and information as requested by Lender, in the form requested by Lender, including an itemization of outstanding Eligible Accounts, details and information concerning outstanding Eligible Accounts, and an updated report on collections on Eligible Accounts.

2.6

Administration Fees

a.

Accounts Receivable Note .  Borrower shall pay Lender a monthly administration fee in an amount equal to one and one-tenths percent (1.1%) of the average outstanding daily principal balance on the Accounts Receivable Note each month.  The administration fee shall be payable monthly in arrears.  Lender is authorized to disburse a sufficient amount of the funds pursuant to the Accounts Receivable Note each month to pay this administration fee.

 

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b.

Inventory Note .  Borrower shall pay Lender a monthly administration fee in an amount equal to one and one-tenths percent (1.1%) of the average outstanding daily principal balance on the Inventory Note each month.  The administration fee shall be payable monthly in arrears.  Lender is authorized to disburse a sufficient amount of the funds pursuant to the Inventory Note each month to pay this administration fee.

The administration fees are not intended to be and shall not be construed to be interest.

2.7

Origination Fee

Borrower shall pay Lender an origination fee in an amount equal to one percent (1%) of the face amount of the Accounts Receivable Note.  No portion of such fee shall be refunded in the event of early termination of this Loan and Security Agreement or any termination or reduction of the right of Borrower to request advances under this Loan and Security Agreement.  Lender is authorized and directed, upon execution of this Loan and Security Agreement and fulfillment of all conditions precedent hereunder, to disburse a sufficient amount of the Loan proceeds to pay the origination fee in full.

2.8

Annual Facility Fee

On each anniversary of the Effective Date, so long as the Loan has not been terminated, Borrower shall pay Lender an annual facility fee in an amount equal to one percent (1%) of the face amount of the Accounts Receivable Note.  No portion of such fee shall be refunded in the event of early termination of this Loan and Security Agreement or any termination or reduction of the right of Borrower to request advances under this Loan and Security Agreement.  Lender is authorized and directed to disburse a sufficient amount of the Loan proceeds to pay each annual facility fee in full.

2.9

Early Termination Fee

If Borrower elects to terminate the Loan at any time prior to the maturity of the Promissory Notes, Borrower shall provide at least ninety (90) days written notice of intent to terminate.  Upon such termination, or if an Event of Default accelerates payment of the Loan, Borrower shall pay Lender an early termination fee equal to one percent (1%) of the face amount of the Accounts Receivable Note; provided, however, that in the event Borrower obtains financing provided by BBVA Compass to replace the Loan, Lender shall waive the foregoing early termination fee so long as Borrower provides Lender at least sixty (60) days written notice of its intent to replace this financing with financing provided by BBVA Compass, which notice shall itemize the material financial terms of the proposed financing from BBVA Compass.  In the event Borrower provides Lender written notice of its intent to replace the Loan with financing provided by BBVA Compass, Lender may, within thirty (30) days of receipt of such notice, provide written notice to Borrower that Lender will match the material terms of the proposed financing from BBVA Compass whereupon Lender and Borrower shall amend the Loan Documents to match the material financial terms of the proposed financing from BBVA Compass and the Loan Documents shall remain in force and no early termination fee shall be due to Lender.

2.10

Excess Interest

It is the intent of the parties to comply with any usury law applicable to the Loan and to all amounts owing pursuant to the Loan Documents and it is understood and agreed that in no event and upon no contingency shall Borrower or any guarantor be required to pay interest in excess of the rate allowed by any laws of any state which are determined to be applicable and governing.  The intention of the parties being to conform strictly to any applicable usury laws, the Loan Documents shall be held to be subject to reduction to the amount allowed under any applicable and governing usury laws as now or hereafter construed by the courts having jurisdiction.  In the event Lender receives any interest under the Loan Documents in excess of any highest permissible rate under any applicable and governing law, such excess interest (including simple interest thereon at the interest rate at the highest permissible rate which is applicable and governing) shall be promptly applied to any unpaid principal balance owed by Borrower.  To the extent such excess interest is greater than the unpaid principal balance, Lender shall promptly remit such overage to Borrower.

3.

Security for Loan

3.1

Grant of Security Interest

Borrower hereby grants Lender a security interest in the Collateral.  Borrower and Lender acknowledge their mutual intent that all security interests contemplated herein are given as a contemporaneous exchange for new value to Borrower, regardless of when advances to Borrower are actually made or when the Collateral is created or acquired.

 

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The Collateral shall secure all of Borrower’s present and future debts, obligations, and liabilities of whatever nature, and without any limitation whatsoever, to Lender, including, without limitation, (a) the Loan, (b) the Promissory Notes, (c) all obligations of Borrower under the Loan Documents, (d) all advances of the same kind and quality relating to this transaction, and (e) transactions in which the documents evidencing the indebtedness refer to this grant of security interest as providing security thereof.

Borrower’s obligations under this Loan and Security Agreement may also be secured by other collateral as may be evidenced by other documentation if signed by Borrower apart from this Loan and Security Agreement.

3.2

Collection of Accounts

a.

Unless directed otherwise in writing by Lender, Borrower shall promptly mail an invoice to each Account Debtor on each Account, which invoice shall be stamped or printed with a notice, in a form acceptable to Lender, stating that the Account is payable to Lender and providing payment instructions.  Except as agreed otherwise in writing by Lender, Lender shall have the exclusive right to collect and to receive all payments on all Accounts.  Borrower shall not otherwise bill for, submit any invoice, or otherwise attempt to collect any Account, except as authorized in writing by Lender or as otherwise expressly authorized in this Section 3.2 Collection of Accounts .  Lender is authorized to notify Account Debtors of the assignment of Borrower's Accounts and to direct Account Debtors to make all payments on Accounts directly to Lender.

b.

Borrower authorizes Lender to contact Account Debtors concerning verification and payment of Accounts.

c.

Upon inquiry from a customer or upon request of Lender, Borrower shall notify the customer to make payment directly the Lock Box and shall advise the customer of the assignment of payment to Lender.

d.

Except as otherwise expressly set forth in this Section 3.2 Collection of Accounts , all collections of Accounts shall be handled by Lender.  Collection of Accounts in a commercially reasonable manner does not require, and Lender is not obligated, to commence any legal action, including the sending of an attorney's demand letter, to collect any Account.  Borrower acknowledges and agrees that Lender is not a collection agency and will not provide debt collection services for Borrower's Accounts.  If any Account is not timely paid, Lender may, but is not obligated to, engage a collection agency, attorney or other service provider to collect the Accounts.  All commissions, fees and charges of any such collection agency, attorney or other service provider shall be paid by Borrower.

e.

Borrower shall immediately notify Lender of any dispute concerning any Account and of any bankruptcy filing, lien, garnishment or other legal action concerning any Account or Account Debtor.

f.

Lender may, but has no duty to, and Borrower hereby authorizes Lender to, execute and file, on behalf of Borrower or in Lender's name, mechanic's liens and all other notices and documents to create, perfect, preserve, foreclose and/or release any lien for work performed or materials provided to improve real property.  Except as otherwise instructed by Lender, Borrower is authorized to file any such mechanic's liens and other notices and documents in Borrower's discretion.

g.

Borrower does hereby make, constitute and appoint Lender and its designees as Borrower’s true and lawful attorney in fact, with full power of substitution, to endorse Borrower’s name upon notes, checks, acceptances, drafts, money orders, and other forms of payment of the Accounts of Borrower.  Borrower agrees to execute and deliver any documents and take such actions as may be reasonably requested by Lender.

h.

Any payments received by Borrower on Accounts shall be held in trust by Borrower for Lender.  In the event a customer makes payment to Borrower on any Account, Borrower shall immediately notify Lender of the payment and deliver the payment to Lender.  If payment is made by check or similar instrument, such instrument shall be immediately delivered to Lender in the form received without negotiation.  If any payment received by Borrower on any Account is deposited or negotiated by Borrower, or if Borrower fails to tender the payment to Lender within five (5) Banking Business Days of receipt by Borrower, Borrower shall promptly pay Lender a payment conversion fee equal to ten percent (10%) of the amount of the payment.  Lender is authorized to disburse a sufficient amount of the funds pursuant to the Promissory Notes to pay any payment conversion fees.

 

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i.

So long as no Event of Default has occurred and until otherwise instructed by Lender, Borrower is authorized to submit invoices for Accounts and to contact Account Debtors concerning payment of Accounts so long as Borrower notifies any such Account Debtor that payment of the Account has been assigned to Lender and instructs any such Account Debtor to make all payments on all Accounts directly to the Lock Box.

3.3

Representations and Warranties Concerning Collateral

Borrower represents and warrants that:

a.

Borrower is the sole owner of the Collateral.

b.

The Inventory and Accounts are not subject to any security interest, lien, prior assignment, or other encumbrance of any nature whatsoever except Permitted Encumbrances.

c.

The Accounts are each a bona fide obligation of the obligor identified therein for the amount identified in the records of Borrower, except for normal and customary disputes which arise in the ordinary course of business and which do not affect a material portion of the Accounts.

d.

To Borrower’s knowledge, there are no defenses or setoffs to payment of the Accounts which can be asserted by way of defense or counterclaim against Borrower or Lender, except for normal and customary disputes which arise in the ordinary course of business an


 
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