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ASSUMPTION AND INDEMNITY REINSURANCE AGREEMENT

Reinsurance Agreement

ASSUMPTION AND INDEMNITY REINSURANCE AGREEMENT | Document Parties: HEALTH NET LIFE INSURANCE COMPANY | SAFEHEALTH LIFE INSURANCE COMPANY You are currently viewing:
This Reinsurance Agreement involves

HEALTH NET LIFE INSURANCE COMPANY | SAFEHEALTH LIFE INSURANCE COMPANY

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Title: ASSUMPTION AND INDEMNITY REINSURANCE AGREEMENT
Governing Law: California     Date: 7/2/2003
Industry: Insurance (Accident and Health)     Law Firm: Sonnenschein Nath;Strasburger Price     Sector: Financial

ASSUMPTION AND INDEMNITY REINSURANCE AGREEMENT, Parties: health net life insurance company , safehealth life insurance company
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EXHIBIT 10.49 TO CURRENT REPORT ON FORM 8-K DATED AS OF JUNE 30, 2003

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ASSUMPTION AND INDEMNITY REINSURANCE AGREEMENT

THIS ASSUMPTION AND INDEMNITY REINSURANCE AGREEMENT (this

"Agreement"), dated as of June 30, 2003, is made by and among HEALTH NET LIFE

INSURANCE COMPANY, a California domiciled life and disability insurance company

(the "Company"), and SAFEHEALTH LIFE INSURANCE COMPANY, a California domiciled

-------

life and disability insurance company (the "Reinsurer"). The Company and the

---------

Reinsurer are referred to herein collectively as the "Parties".

-------

WHEREAS, the Company desires to transfer and assign to the Reinsurer all of

the Company's right, title and interest in and to the Novated Vision Policies;

WHEREAS, the Reinsurer desires to assume all of the Company's duties and

obligations in connection with, relating to, or arising at any time out of such

Novated Vision Policies upon the terms and conditions set forth herein;

WHEREAS, the Company desires to cede, on an indemnity reinsurance basis, to

the Reinsurer, the Company's Policy Liabilities in connection with, relating to

and arising out of the Non-Novated Vision Policies, upon the terms and

conditions set forth herein;

WHEREAS, the Reinsurer desires to reinsure on an indemnity reinsurance

basis the Company's Policy Liabilities arising under or in connection with the

Non-Novated Vision Policies, upon the terms and conditions set forth herein; and

WHEREAS, in connection with the foregoing, the Health Net, Inc. and

SafeGuard Health Enterprises, Inc. have entered into the Purchase and Sale

Agreement dated as of June 30, 2003 (the "Purchase and Sale Agreement") which

---------------------------

calls for the execution and delivery of this Agreement as of the Closing of the

transactions contemplated thereunder;

NOW, THEREFORE, in consideration of the mutual covenants and promises, and

upon the terms and conditions hereinafter set forth, the Parties hereto agree as

follows.

ARTICLE I

DEFINITIONS

-----------

Capitalized terms used in this Agreement and not otherwise defined

shall have the meanings given such terms in the Purchase and Sale Agreement.

For purposes of this Agreement, the following terms shall have the meanings

specified below.

"Claims" shall have the meaning set forth in Section 7.03.

------

"Dispute" shall have the meaning set forth in Section 11.02.

-------

"Disputed Claim" shall have the meaning set forth in Section 7.03.

---------------

 

<PAGE>

"Disputed Complaint" shall have the meaning set forth in Section 7.05.

-------------------

"Effective Time" means 11:59 p.m. Pacific Time, on the Closing Date.

---------------

"Extra-Contractual Liabilities" means any and all liabilities and

------------------------------

obligations of any nature, kind or description (i) for consequential,

extra-contractual, tort, bad faith, exemplary, punitive, special or similar

damages and (ii) for statutory or regulatory damages, fines, penalties,

forfeitures, and similar charges of a penal or disciplinary nature.

"GAAP" means generally accepted accounting principles consistently applied

----

throughout the specified period and in a comparable period in the immediately

preceding year.

"JAMS" shall have the meaning set forth in Section 11.03.

----

"Member Materials" shall have the meaning set forth in Section 3.01.

-----------------

"Members" means the individuals (including their covered spouses and

-------

covered dependents) entitled to Vision Services pursuant to Vision Policies.

"Non-Novated Vision Policies" shall have the meaning set forth in Section

-----------------------------

2.04.

"Novated Vision Policies" means those Vision Policies transferred to the

-------------------------

Reinsurer by novation as of the Novation Date and under which Vision Policies

the Reinsurer shall have become the successor to the Company under the Vision

Policies as described in Section 2.03.

"Novation Date" shall have the meaning set forth in Section 3.02 hereof.

--------------

"Obligations" shall have the meaning set forth in Section 2.01 hereof.

-----------

"Policy Liabilities" means the Company's gross liabilities and obligations

-------------------

arising under or in connection with the Vision Policies to the extent the same

are unpaid or unperformed on or after the Effective Time, before deduction for

all other applicable cessions, if any, under the Company's reinsurance programs.

In addition, the term "Policy Liabilities" shall include:

(a) all Extra-Contractual Liabilities that arise from any act, error or

omission after the Effective Time, whether or not intentional, in bad

faith or otherwise, by the Reinsurer or any of its affiliates, or any

of their respective officers, employees, agents or representatives

relating to the Vision Policies, and any attorneys' fees incurred by

the Reinsurer or the Company related to such Extra-Contractual

Liabilities;

(b) all liabilities and obligations for premium taxes arising on account

of any premiums with respect to the Vision Policies allocable to

coverage after the Effective Time;

(c) all liabilities and obligations for returns or refunds of premiums

(irrespective of when due) under the Vision Policies;

 

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<PAGE>

(d) any assessment required by any insurance guaranty, insolvency,

comprehensive health association or other similar fund maintained by

any jurisdiction relating to the Vision Policies assessed or imposed

on the basis of premium for coverage after the Effective Time;

(e) all liabilities and obligations for commission payments and other

compensation, if any, due and payable with respect to the Vision

Policies to or for the benefit of agents and brokers to the extent

that such amount accrues after the Effective Time;

(f) all liabilities and obligations for payment of any compensation to

providers relating to Vision Services provided to Members under the

Vision Policies regardless of the "date of service"; and

(g) any obligation arising as a result of the Reinsurer 's failure to

perform its obligations pursuant to Section 7.07.

"SAP" means statutory accounting practices prescribed or permitted by

---

applicable insurance regulatory authorities consistently applied throughout the

specified period and in the comparable period in the immediately preceding year.

"Services" shall have the meaning set forth in Section 7.02.

--------

"Vision Policies" means all policies or other agreements (including all

----------------

supplements, endorsements, riders and ancillary agreements in connection

therewith) with individuals, employers or other group sponsors resident or with

their principal place of business in California that obligate the Company to

provide, arrange for the provision of, or indemnify for the cost of vision care

services and vision supplies as specified therein, which policies or other

agreements (i) are in effect as of the Effective Time or (ii) become effective

after the Effective Time, including through (A) the reinstatement of lapsed

policies pursuant to provisions therein or of applicable Law, or (B) the

issuance or renewal thereof by the Company after the Effective Time to honor

quotes outstanding as of the Effective Time, or to satisfy renewal rights of

individuals, employers or other group sponsors under contractual provisions or

applicable Law, or (C) modifications agreed to by the Reinsurer on behalf of the

Company pursuant to the authority granted to the Reinsurer under Section 7.01 of

this Agreement, provided, however, Vision Policies shall not include any policy

-------- -------

or other agreements (including all supplements, endorsements, riders and

ancillary agreements in connection therewith) with individuals, employers or

other group sponsors that obligate the Company to provide, arrange for the

provision of, or indemnify for the cost of vision care services and vision

supplies pursuant to any Government Sponsored Contracts, or any policy or other

agreements (including all supplements, endorsements, riders and ancillary

agreements in connection therewith) with individuals, employers or other group

sponsors that obligate the Company to provide, arrange for the provision of, or

indemnify for the cost of vision care services and vision supplies to employees

of the Company or any Affiliate of the Company.

"Vision Services" shall have the meaning set forth in Section 7.07.

----------------

 

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<PAGE>

ARTICLE II

BUSINESS TRANSFERRED AND REINSURED

----------------------------------

Section 2.01. Assignment of Vision Policies. As of the Effective

-----------------------------

Time (i) except as is otherwise provided in Section 5.01 below, the Company

hereby transfers and assigns to the Reinsurer all of the Company's right, title

and interest in the Vision Policies identified in Schedule 2.01 attached hereto

-------------

and made a part hereof and delegates to the Reinsurer all of the Company's

duties and obligations of performance and payment under the Vision Policies

arising after the Effective Time, and (ii) the Reinsurer hereby accepts, assumes

and agrees to perform all of the Company's duties and obligations, whether

direct, indirect, contingent, unliquidated, unmatured or otherwise arising after

the Effective Time (collectively, "Obligations"), in connection with, relating

-----------

to, or arising out of the Vision Policies.

Section 2.02. Novation. As soon as practicable after the

--------

Effective Time, the Reinsurer shall use all commercially reasonable efforts to

effect the assumption by novation by the Reinsurer of the Vision Policies (each

such Vision Policy being referred to herein as a "Novated Vision Policy" and

---------------------

Novated Vision Policies shall include any such subsequently novated Vision

Policies). If the Reinsurer does not for any reason assume by novation any

Vision Policy, then the Reinsurer shall accept and reinsure, on an indemnity

reinsurance basis, 100% of the Policy Liabilities related to such Non-Novated

Vision Policies in accordance with the terms and conditions of this Agreement.

Section 2.03. Direct Obligations. To the extent that the

-------------------

Reinsurer assumes by novation any Vision Policies under applicable Law, as of

the Novation Date (i) the Reinsurer shall be the successor to the Company under

such Novated Vision Policies as if such Novated Vision Policies were direct

obligations originally issued by the Reinsurer and the Reinsurer shall be

responsible for the performance of all obligations and the payment of all

benefits and amounts due under the Novated Vision Policies in accordance with

their terms, (ii) the Reinsurer shall be substituted in the place and stead of

the Company, and each Member under any such Novated Vision Policy shall

disregard the Company as a party thereto and treat the Reinsurer as if it had

been originally obligated thereunder except as otherwise provided herein, (iii)

the Company shall be released of all liability with respect to such Novated

Vision Policies, (iv) the Members under such Novated Vision Policies shall have

the right to file claims arising under such Novated Vision Policies directly

with the Reinsurer and shall have a direct right of action for indemnification,

benefits and services under such Novated Vision Policies against the Reinsurer,

and the Reinsurer hereby consents to be subject to any such direct action taken

by any such Member, (v) the Reinsurer shall be responsible for all matters

relating to administration of the Novated Vision Policies, including but not

limited to policy changes, reinstatement standards, premium rate changes, policy

renewals, agent commissions and administrative methods and procedures, and (vi)

any indemnity reinsurance of such Novated Vision Policies and related

liabilities thereunder by the Reinsurer shall cease and instead be replaced by

such assumption by novation.

Section 2.04. Indemnity Reinsurance. Effective as of the

----------------------

Effective Time, the Company shall cede to the Reinsurer, and the Reinsurer shall

assume from the Company on an indemnity reinsurance basis, 100% of the Policy

Liabilities under all Vision Policies (including those Vision Policies that are

identified in Schedule 2.01 attached hereto and made a part hereof)

--------------

 

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<PAGE>

which the Reinsurer has not for any reason (including the lack of any required

approval or consent of a party to a Vision Policy) as of the Effective Time

assumed by novation (each such Vision Policy being referred to herein as a

"Non-Novated Vision Policy"). Notwithstanding the foregoing, the term

---------------------------

"Non-Novated Vision Policy" shall not include any Vision Policy from and after

the date of its assumption by novation at any time by the Reinsurer.

Section 2.05. Policy Liabilities. The Reinsurer accepts,

-------------------

reinsures, and assumes the Policy Liabilities subject to any and all defenses,

setoffs, and counterclaims to which the Company would be entitled with respect

to the Policy Liabilities, it being expressly understood and agreed by the

Parties hereto that no such defenses, setoffs, or counterclaims are or shall be

waived by the execution and delivery of this Agreement or the consummation of

the transactions contemplated hereby, and that the Reinsurer is and shall be

fully subrogated in and to all such defenses, setoffs, and counterclaims. From

and after the Effective Time, as among the Parties, the Reinsurer shall bear and

shall have responsibility for paying or performing all Policy Liabilities. The

Policy Liabilities ceded under this Agreement shall be subject to any changes

required by Law or regulation and the same rates, terms, conditions, waivers,

interpretations, modifications and alterations as the Non-Novated Vision

Policies.

ARTICLE III

ASSUMPTION CERTIFICATES; OPTION LETTERS

---------------------------------------

Section 3.01. Member Materials. The Reinsurer shall prepare and

-----------------

deliver to every party to a Vision Policy a Notice of Transfer, Certificate of

Assumption, and Notice of Rejection of Assumption substantially in the

appropriate forms set forth in Exhibit A attached hereto (collectively, the

---------

"Member Materials") and otherwise acceptable to both the Reinsurer and Company,

-----------------

which shall inform each party to a Vision Policy of the proposed transfer and

enable such party to accept or reject the assumption and novation.

Section 3.02. Mailing. The Member Materials shall be mailed on a date

-------

agreed upon by the Reinsurer and the Company, and, to the extent required by

applicable Law, shall be reviewed by and found acceptable to applicable

regulatory authorities prior to mailing. The Reinsurer shall deliver only

Member Materials that are in compliance with applicable Law, regulation or

regulatory authority. No assumption by novation of a Vision Policy shall take

effect until the earlier of the acceptance of the assumption by the party to a

Vision Policy or 90 days (or such other period, if any, as may be required by

applicable Law) (the "Novation Date") after Member Materials have been mailed to

-------------

the party to such Vision Policy.

Section 3.03. Expenses. All expenses incurred by the Parties hereto

--------

pursuant to this Article shall be shared equally by the Parties.

ARTICLE IV

TERM

----

Section 4.01. Term. This Agreement shall remain in force and

----

effect until all Policy Liabilities reinsured and assumed by Reinsurer have been

discharged in full, or all Vision Policies are transferred and assumed by the

Reinsurer by novation and all obligations of the Reinsurer hereunder have been

discharged in full.

 

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<PAGE>

ARTICLE V

CONSIDERATION

-------------

Section 5.01. Consideration to the Reinsurer. The Reinsurer shall

------------------------------

be entitled to all premium, premium adjustments and other consideration

allocable to coverage after the Effective Time (irrespective of when due)

received by the Company or the Reinsurer with respect to the Vision Policies.

In the event that the Company receives any premium or other consideration with

respect to a Vision Policy allocable to coverage after the Effective Time, the

Company shall promptly remit such premiums and other consideration to the

Reinsurer along with all pertinent information pertaining thereto including the

nature of the payment, source of funds, policy number and period to which it

relates. In the event that the Reinsurer receives any premium or other

consideration with respect to a contractual liability or contractual obligation

arising under a Vision Policy paid or performed by the Company prior to the

Effective Time, the Reinsurer shall promptly remit such premiums and other

consideration to the Company along with all pertinent information pertaining

thereto including the nature of the payment, source of funds, policy number and

period to which it relates.

Section 5.02. Application of Future Consideration. Any premium,

--------------------------------------

premium adjustments and other consideration received and retained by the

Reinsurer pursuant to Section 5.01 shall be applied by the Reinsurer to the

oldest unpaid obligations or outstanding invoices relating to the period after

the Effective Time.

Section 5.03. Additional Consideration for Indemnity Reinsurance of

--------------------------------------------------------

Non-Novated Vision Policies. As additional consideration for the assumption by

-------------------------

Reinsurer on an indemnity reinsurance basis of 100% of the Policy Liabilities

under the Non-Novated Vision Policies, the Company shall (i) transfer to

Reinsurer at the Effective Time admitted assets having a net admitted asset

value determined in accordance with SAP as prescribed or permitted by the

California Department of Insurance equal to the Company's net unearned premium

reserve, loss, and loss adjustment expense (including losses that have been

incurred but not reported) reserve, if any, attributable to claims arising under

the Non-Novated Vision Policies prior to the Effective Time; and (ii) assign to

Reinsurer any amounts due to Company under any reinsurance agreements in effect

on the Effective Time between the Company and any reinsurer (other than the

Reinsurer) relating to the Policy Liabilities assumed by the Reinsurer under

this Agreement.

Section 5.04. Additional Consideration for Assumption of Novated Vision

---------------------------------------------------------

Policies. As additional consideration for the assumption by novation by

--------

Reinsurer of the Novated Vision Policies, the Company shall (i) transfer to

Reinsurer within five (5) Business Days after the end of the calendar month

following the Novation Date admitted assets having a net admitted asset value

determined in accordance with SAP as prescribed or permitted by the California

Department of Insurance equal to the Company's net unearned premium reserve,

loss, and loss adjustment expense (including losses that have been incurred but

not reported) reserve, if any, attributable to claims arising under the Novated

Vision Policies prior to the Effective Time; and (ii) assign to Reinsurer any

amounts due to Company under any reinsurance agreements in effect on the

Effective Time between the Company and any reinsurer (other than the Reinsurer)

relating to the Novated Vision Policies assumed by the Reinsurer under this

Agreement.

 

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<PAGE>

ARTICLE VI

ACCOUNTING AND SETTLEMENT

-------------------------

Section 6.01. Accounting Reports. On or before the last Business Day

-------------------

of each month, the Reinsurer shall provide the Company with reports of

activities under this Agreement with respect to the Non-Novated Vision Policies

for the preceding month showing any amounts due the Company or the Reinsurer, as

the case may be, as reimbursement for paid claims, premiums or other amounts due

with respect to the Non-Novated Vision Policies and any information required by

the Statement of Statutory Accounting Principles, as amended, of the National

Association of Insurance Commissioners. On or before the last Business Day of

January, April, July and October, the Reinsurer shall provide the Company with

quarterly reports or an annual report of such activities as appropriate.

 

Section 6.02. Financial Statement Information. The Reinsurer and the

--------------------------------

Company shall each provide the other with the financial, accounting and

actuarial information necessary to prepare SAP regulatory, tax and GAAP monthly,

quarterly and annual financial statements and returns and satisfy other

requirements including reserve and related calculations regarding the

Non-Novated Vision Policies in the form reasonably required by the Reinsurer and

the Company. The Company and the Reinsurer shall agree to mutually acceptable

procedures and time schedules for the transmission and receipt of such

information.

Section 6.03. Settlements. Within ten (10) Business Days after

-----------

delivery of each monthly report, the Reinsurer and the Company shall settle on

an estimated basis, all amounts then due under this Agreement for that month.

The Reinsurer and the Company shall make a final settlement of all amounts due

for each calendar year within twenty (20) Business Days after the delivery of

the annual report referred to in Section 6.01 hereof.

Section 6.04. Net Payment Basis. Amounts payable under this Agreement

-----------------

by the Parties hereto shall be settled against each other, dollar for dollar,

and only a net payment shall be due; provided, however, that no balance or

-------- -------

amount due by the Parties under any other agreement shall be offset against any

obligation arising under this Agreement.

Section 6.05. Late Payments. Should any payment due any party be

--------------

received by such party more than sixty (60) days after the due date for such

payment under this Agreement, interest shall accrue from the date on which such

payment was due (taking into account the provisions of 6.06 hereof) until

payment is received by the party entitled thereto, at an annual rate equal to

the Bank of America Reference Rate quoted for six month periods as reported in

The Wall Street Journal on the first Business Day of the month in which such

payment first becomes due.

Section 6.06. Federal Funds. All settlements in accordance with this

--------------

Agreement shall be made by wire transfer of immediately available funds on the

due date, or if such day is not a Business Day, on the next day which is a

Business Day. Payment may be made by check payable in immediately available

funds in the event the party entitled to receive payment has failed to provide

wire transfer instructions.

 

 

 

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<PAGE>

Section 6.07. Reports to Regulatory Authorities. During the term of

-----------------------------------

this Agreement, the Reinsurer and the Company shall promptly furnish the other

copies of any and all filings with, and reports or communications received from,

any regulatory authority which relates directly and materially to the

Non-Novated Vision Policies, including, without limitation, each annual

statement, each quarterly financial report to the regulatory authority of the

party's domicile having principal jurisdiction over the party and each report on

periodic examination issued by such regulatory authority to the extent it

relates to the Non-Novated Vision Policies.

ARTICLE VII

VISION POLICY ADMINISTRATION; REPORTING

---------------------------------------

Section 7.01. Administration of Non-Novated Vision Policies. The

-------------------------------------------------

Company hereby grants the Reinsurer authority in all matters relating to

administration of the Non-Novated Vision Policies to the fullest extent such

authority may be granted pursuant to applicable Law. In furtherance of the

foregoing, the Company hereby nominates, constitutes and appoints the Reinsurer

as its attorney-in-fact with respect to the rights, duties, privileges and

obligations of the Company in and to the Non-Novated Vision Policies, with full

power and authority to act in the name, place and stead of the Company with

respect to the Non-Novated Vision Policies. Without limiting the foregoing, the

Reinsurer shall provide reasonable advance notice to the Company of its intent

to cancel specific Non-Novated Vision Policies for non-payment of premium.

Unless the Company objects to the proposed cancellations within five calendar

days of receipt of the notice from the Reinsurer, the Reinsurer shall have the

right to cancel the referenced Non-Novated Vision Policies on behalf of the

Company for non-payment of premium in a manner consistent with applicable Law.

If the Company objects to the proposed cancellation of any Non-Novated Vision

Policy for non-payment of premium, the Company shall indemnify the Reinsurer for

any unpaid premium with respect to any such policy until such policy is

cancelled.

Section 7.02. Administration. The Reinsurer shall, at its expense,

--------------

provide the technical and administrative service, assistance and support

functions described in Schedule 7.02 attached hereto (the "Services") reasonably

------------- --------

necessary or appropriate for the proper management and administration of the

Non-Novated Vision Policies, which shall include, but not be limited to,

Services required for the proper administration of the Non-Novated Vision

Policies prior to the Effective Time and not performed as of the Effective Time.

The Services at all times shall be consistent with the Company's prevailing

practices and procedures as of the Effective Time with respect to similar types

of policies actually communicated by the Company to Reinsurer and all applicable

Law, regulations, and regulatory actions and pronouncements. (As used elsewhere

in this Agreement, the terms "prevailing practices and procedures" will refer to

the Company's prevailing practices and procedures as of the Effective Time

communicated by the Company to the Reinsurer).

Section 7.03. Claims Payment Instructions. The Reinsurer at its own

-----------------------------

cost shall administer and process all payments to reimburse providers and

Members for covered Vision Services under the Non-Novated Vision Policies (the

"Claims") in conformance with the Company's prevailing practices and procedures

------

with respect to similar types of policies, including review, investigation,

adjustment, settlement, defense and payment of Claims, special investigation and

anti-fraud compliance, and preparation of any report required concerning the

 

 

 

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<PAGE>

foregoing Vision Services and will, in connection with such Claims

administration, retain, at its sole discretion and cost, any outside

investigation firms, adjusters, attorneys or other professionals that the

Reinsurer deems necessary in the adjustment of such Claims. If a Claim arising

prior to the Effective Time under a Non-Novated Vision Policy is presented that

the Reinsurer in good faith disputes, the Reinsurer shall consult with the

Company. If, after such consultation, the Reinsurer and the Company disagree as

to how to resolve a Claim, the Company shall be entitled to assume, at its own

expense, the control of the handling or the defense of such a disputed Claim (a

"Disputed Claim"), including employment of counsel. The Company shall apprise

---------------

the Reinsurer of and consult with the Reinsurer with respect to the progress of

a Disputed Claim. In exercising such control, the Company shall act in good

faith in accordance with generally accepted claims practices of similar

insurance companies under similar circumstances. Any payment of any portion of

a Disputed Claim made by the Company shall be added to the Policy Liabilities

and shall be unconditionally binding on the Reinsurer; provided, however, that

-------- -------

if the Company receives an offer of settlement or compromise from the other

parties to a Disputed Claim for a particular amount or obtains a commitment from

such other parties that they would accept a compromise or settlement requiring

only the payment of a specific amount, the granting of an appropriate release or

similar accommodation, and the Company, after mandatory consultation with and

over the objection of the Reinsurer, refuses to consent thereto and elects to

continue to dispute or otherwise pursue such Disputed Claim, then the liability

of the Reinsurer with respect of such Disputed Claim shall be deemed limited to

that amount including expenses which the Company would have been liable if such

compromise or settlement had been accepted by the Company.

Section 7.04. Communications Relating to Non-Novated Vision Policies.

-------------------------------------------------------

On and after the Effective Time, the Company shall forward promptly to the

Reinsurer all notices and other written communications it receives relating to

the Non-Novated Vision Policies (including all inquiries or complaints from

state insurance regulators, agents, brokers and Members and all notices of

claims, suits and actions for which it receives service of process). The

Company shall be entitled to retain copies of all such materials.

 

Section 7.05. Complaint Handling Procedure. The Parties shall

------------------------------

cooperate with each other in providing information necessary to respond to any

inquiries and complaints concerning the Non-Novated Vision Policies. All

inquiries and complaints concerning the Non-Novated Vision Policies received by

the Company shall be forwarded immediately by facsimile or overnight mail to a

contact person designated by the Reinsurer for reply. After consultation with

the Company, except as provided below, the Reinsurer shall answer all inquiries

and complaints received by it concerning the Non-Novated Vision Policies. If

the Reinsurer and the Company disagree as to the appropriate response to an

inquiry or complaint, the Company shall be entitled to assume, at its own

expense, the control of the handling of the response to such i


 
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