OUTSOURCING SERVICES
AGREEMENT
by and
between
DAS FAMILY
HOLDINGS
and
BPO MANAGEMENT SERVICES,
INC.
dated as of December 15,
2006
OUTSOURCING SERVICES
AGREEMENT
This Outsourcing Services Agreement (the “
Agreement ”) is made this 15 th day of December, 2006 (the “ Effective
Date ”), between Das Family Holdings, a company
incorporated in India (hereinafter “ PROVIDER ”)
and BPO Management Services, Inc., a Delaware corporation (formerly
netGuru, Inc., hereinafter “ CLIENT
”).
WHEREAS, PROVIDER is in the business of
providing technical expertise in information technology, and
business process outsourcing, and other technical consulting
services; and
WHEREAS, CLIENT desires to use PROVIDER’s
services, such as computer software programming, systems analysis,
design project management, business process (the “
Services ”), and PROVIDER agrees to provide such
Services to CLIENT.
Accordingly, in consideration of the promises
and covenants set forth below, the parties agree as follows,
intending to be legally bound:
a. PROVIDER agrees to provide the Services to
CLIENT as specified in one or more Statements of Work that may be
executed from time to time by PROVIDER and CLIENT, as more further
described in Section 9 herein. In the event of a conflict between
the terms provided in any such Statement of Work and the terms of
this Agreement, the terms of this Agreement shall prevail, except
for the fee structure where the Statement of Work shall control.
CLIENT reserves the right to modify the Services required under an
executed Statement of Work from time to time, as its business needs
change, and any increase or decrease in Services required from
CLIENT shall be reflected in adjustments to the fees provided in
the applicable Statement of Work. All such changes shall be
provided in a revised Statement of Work executed by PROVIDER and
CLIENT, and by this reference shall be attached as an amended
Addendum hereto and made a part hereof.
b. The Services shall be performed accurately in
accordance with generally accepted standards in the Services
industry in the United States and in compliance with instructions
from CLIENT. Services performed will be subjected to proper quality
assurance procedures, which shall be set forth in the applicable
Statement of Work.
c. PROVIDER shall provide personnel adequately
trained in the Services. PROVIDER agrees that all personnel
assigned to work on CLIENT projects shall undergo ongoing
development and training to ensure current knowledge regarding the
Services.
d. PROVIDER shall abide by CLIENT’s policies
and procedures for the purpose of ensuring that information
obtained by PROVIDER in the course of performing Services under
this Agreement shall be kept confidential and shall not be
disclosed except as required by law and as necessary for the
performance of PROVIDER’s obligations hereunder.
e. PROVIDER will assign an Account Manager in
India to work with CLIENT and assume complete responsibility for
the account.
2.
Term.
This Agreement shall be effective
upon its execution by both parties and shall remain in effect for
an initial period of 12 months (the “ Term ”).
This Agreement shall automatically renew for successive periods of
one year, unless and until terminated by either party as provided
below.
3.
Intellectual
Property.
a. CLIENT warrants that the use by PROVIDER of any
and all materials furnished by CLIENT to PROVIDER under this
Agreement will not violate or conflict with any intellectual
property rights of any third parties including, but not limited to,
copyrights, patents and trademarks. To the extent applicable
hereunder, CLIENT warrants that it is authorized to permit PROVIDER
to use all relevant code for the purposes of performing services
hereunder.
b. All original works of authorship, trade secrets
and know-how that are conceived, originated or developed by
PROVIDER or its employees, agents, consultants or subcontractors
(whether alone or in combination with others), directly as a result
of the Services rendered to CLIENT hereunder (collectively,
“Inventions”), shall be the sole and exclusive property
of CLIENT and shall be considered “Works Made for
Hire”, and PROVIDER hereby assigns to CLIENT any rights it
may have or acquire in such Inventions. PROVIDER agrees to (and
shall cause its employees, agents, consultants or subcontractors
to) execute any and all documents which CLIENT deems necessary to
transfer or assign such rights to CLIENT.
4.
Confidential
Information.
a. For purposes of this Agreement,
“Confidential Information” shall mean any information
that relates in any way to the business of the disclosing party,
its client’s or patients of its clients, including, without
limitation, (i) financial information pertaining to the disclosing
party or its clients; (ii) the identity of the disclosing
party’s actual or potential clients or any of the individuals
associated with or employed by them; (iii) proposals, quotes,
requests for quotes, marketing plans, and financial analysis; (iv)
the facts, terms and copies of any of the disclosing party’s
agreements with its clients, with the receiving party or with
others; (v) all written information regarding the disclosing party
or its client’s furnished to the receiving party; (vi) all
proposed campaigns, products, plans, techniques or ideas developed
by the disclosing party and revealed to the receiving party in
connection with the business of the disclosing party; (vii)
referral sources and fee structure; and (viii) intellectual
property, specifically pertaining to certain processes that are
documented and identifiable as unique to their business and not
generally common practice in the disclosing party’s industry.
For the purpose of this Agreement, “disclosing party”
shall mean the party furnishing Confidential Information to the
other party to this Agreement and “receiving party”
shall mean the party furnished with Confidential Information by the
other party to this Agreement.
b. “Confidential Information” shall
not include: (i) information which is now publicly available or
which later becomes publicly available through no fault of the
receiving party (but only after it has become publicly available);
(ii) information which was already known to the receiving party
before disclosure by the disclosing party or its clients; (iii)
information which is lawfully obtained by the receiving party from
a third party, not an agent, employee or affiliate of the other
party; or (iv) information which is developed independently by the
receiving party’s employees who have not had access to the
information disclosed by the disclosing party.
c. The receiving party agrees that it shall: (i)
not use any of the Confidential Information other than for the
purpose of performing the Services; (ii) not disclose any
Confidential Information to any party without the prior written
consent of the disclosing party; (iii) retain Confidential
Information in the strictest of confidence and limit internal
dissemination of the Confidential Information to individuals whose
duties justify the need to know such Confidential Information in
connection with the performance of the Services and who have been
informed of their obligation to maintain the secrecy of such
Confidential Information and have agreed in writing to abide by
such obligation; and (iv) limit external dissemination of the
Confidential Information outside of the receiving party to such
legal, banking, technical or other advisors whose functions in
assisting the receiving party justify the need to know such
Confidential Information and who have been informed of their
obligation to maintain the secrecy of such Confidential Information
and have agreed in writing to abide by such obligation. Upon the
disclosing party’s request at any time, the receiving party
will promptly return to the disclosing party any and all
Confidential Information that the receiving party then has in its
possession, without retaining any copies, samples or other tangible
records.
d. No right to the Confidential Information is
granted, and nothi