Exhibit 10.1
AMENDMENT NO. 2 TO
MAJOR
APPLIANCE & DIRECT
MARKETING AGREEMENT
THIS AMENDMENT NO. 2 TO MAJOR
APPLIANCE & DIRECT MARKETING AGREEMENT
(“Amendment 2”) is made
and entered into effective as of the 1st day of September, 2005
(“Amendment 2 Effective Date”) by and among Gregg
Appliances Inc. , an Indiana corporation, with its principal
offices at 4151 East 96 th Street, Indianapolis, IN 46240
(“Dealer”), GE-Zurich Warranty Management, Inc.
, an Illinois corporation, located at Appliance Park, AP6-218,
Louisville, KY 40225 (“GEZWM”), and GE Service
Management, Inc. , an Illinois corporation, located at
Appliance Park, AP6-218, Louisville, KY 40225 (“GESM”),
as an amendment to that certain Retail Dealer Agreement
(“Agreement”) effective on March 20, 2001 as
amended by Amendment 1 effective on May 29, 2002. All defined
terms used herein shall have the same meanings ascribed to them in
the Agreement. This Amendment No. 2 together with all prior
amendments are incorporated by reference into the Agreement such
that the Agreement as amended shall become the definitive agreement
between the parties.
BASIS OF AMENDMENT
1. Dealer, GEZWM and GESM desire to amend the
Agreement between the parties;
2. The parties hereto desire to remove GEZWM as
a party to the Agreement and provide for the assumption by GE
and/or Assurant (as defined below) of all GEZWM’s
responsibilities and liabilities under the Agreement;
3. The parties hereto desire to arrange for GE
to take calls and schedule service for all current and future store
market areas;
4. The parties hereto desire to arrange for all
carry-in shop service and in-home field service under the Service
Contracts and Dealer Portfolio contracts (as defined below) to be
performed by Customer Care™ service providers in place of
Dealer service providers and for GE to assume processing for all
Claims; and
5. The parties hereto desire to provide for a
Service Contract program on consumer electronics products
(“CE”) for Consumers of Dealer.
NOW THEREFORE, in consideration of the mutual
covenants and promises as set forth herein, the parties do hereby
agree as follows:
1. Parties to the Agreement . The
preamble to the Agreement is hereby amended to read as
follows:
THIS RETAIL DEALER
AGREEMENT (the
“Agreement”) is entered into as of this 20
TH
day of March, 2001
(“Effective Date”) by and among Gregg Appliance
Incorporated,
an Indiana corporation, with its
principal offices at 4151 East 96 th Street, Indianapolis, IN 46240
(“Dealer”), Federal Warranty Service Corporation
, located at 260 Interstate North Circle, NW, Atlanta, GA 30339
(“Federal”), Sureway, Inc. ,
(“Sureway”), American Bankers Insurance Company of
Florida (“ABIC”) Sureway and ABIC being located at
11222 Quail Roost Drive, Miami, Florida 33157 (Federal, Sureway and
ABIC shall collectively be referred to as “Assurant”),
General Electric Company , a New York corporation, through
its GE Consumer & Industrial business component, located
at Appliance Park, AP6-218, Louisville, KY 40225
(“GE”), and GE Service Management, Inc. , an
Illinois corporation, located at Appliance Park, AP6-218,
Louisville, KY 40225 (“GESM”).
2. Assignment . Pursuant to the
Agreement, Section C.31 – ASSIGNMENT, GEZWM’s
responsibilities under the Agreement are hereby assigned to GE and
Assurant and GE and Assurant hereby accept assignment of such
responsibilities.
3. Claims . The definition of
“Claim” in Section B, paragraph 3, is amended to read
as follows:
“3. Claim means a
completed service or replacement event, whether provided in-home or
in shop, made under a valid Service Contract or a Dealer Portfolio
contract including the service performed, parts, repair or
replacement of Eligible Products and items covered by a valid
Service Contract or Dealer Portfolio contract and subject to the
terms and conditions of such Service Contract or Dealer Portfolio
contract.”
4. The following definitions are hereby added to
Section B:
“11. Incurred Losses
means the total amount of all claims paid plus the amount for
outstanding claims that have been incurred but not paid under
Service Contracts at the current calculation date.
12. Ultimate Losses means i)
Incurred Losses, plus ii) projected future claims to be paid, as
determined by application of actuarial principles, under all
non-expired Service Contracts in force as of the calculation
date.
13. Projected Loss Ratio
means Ultimate Losses divided by Reserves, expressed as a
percentage, as of the calculation date for which the accounting is
being rendered.
14. Reserve means a dollar
amount, set aside by Assurant from Service Fees, that is determined
by Assurant based upon relevant historical experience and actuarial
principles to be required and necessary to satisfy all Claims under
Service Contracts sold inception-to-date.
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15. Dealer Portfolio means
all Dealer Service Contracts covering major appliances
(“MA”) and CE products in force on the date hereof.
Additionally, the term Service Contract, as utilized in the
Agreement, shall include Dealer Portfolio.
16. GE/Assurant Portfolio
means Service Contracts sold by Dealer covering MA products from
March 20, 2001 through August 31, 2005.
17. GE/Assurant New Business
means Service Contracts sold by Dealer covering CE products in the
new store market areas, as provided in Section 39.a. below,
and covering MA and CE products beginning September 1,
2005.”
5. New CE Eligible Products and Service
Fees . Exhibit A, Eligible Products, and Exhibit D, Service
Fees, are hereby amended to include coverage on CE products and to
include the Service Fees payable from the Dealer to GE and Assurant
for such coverage all as more fully described on the attached
Exhibits A and D . The Service Fees will remain in effect
without modification for a period of two (2) years from the
Amendment 2 Effective Date, unless otherwise mutually agreed to in
writing between the parties. Thereafter the Service Fees are
subject to change in accordance with Section C. 7. b. of the
Agreement and Section 14 of this Amendment 2.
6. Service Contract Form . Attached as
Exhibit C is the most current form of terms and conditions
for coverage on MA and CE products and hereby replaces any prior
versions of the terms and conditions.
7. MA Service Fee Increase . In
accordance with Section C. 7. of the Agreement, Exhibit D, Service
Fees, is hereby amended to provide for an increase in Service Fees
for MA Eligible Products. The attached Exhibit D hereby replaces
any prior versions as of the Amendment 2 Effective Date. The
Service Fees will remain in effect without modification for a
period of two (2) years from the Amendment 2 Effective Date,
unless otherwise mutually agreed to between the parties. Thereafter
the Service Fees are subject to change in accordance with Section
C. 7. b. of the Agreement and Section 14 of this Amendment
2.
8. Appointment/Territory . Section C.1.
of the Agreement is amended to remove the state limitation for the
Service Contract program and to expand the territory nationwide.
Provided, however, that Dealer agrees to notify GE of new store
openings outside of the current states of Illinois, Indiana,
Kentucky, Ohio, Tennessee, Georgia and Alabama, North Carolina and
South Carolina to enable GE to update the form of Service Contract
for state compliance as necessary.
9. Authority and Duties of the Dealer .
Section C.2., with regard to Claims processing, Service Level
Requirements, compliance with applicable law and service is amended
to delete subparagraphs a.(iii) and (iv), c., d., e., h., k. and l.
in their entirety.
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10. Exhibit E . Exhibit E, Service Level
Requirements is deleted in its entirety and replaced with a new
Exhibit E , Confidentiality Agreement, as provided in
Section 15 below.
11. Letter of Credit . Section C. 3.
contemplates and shall include liability incurred by Dealer for the
replacement program provided for in Section 39.b. of this
Amendment 2.
12. Dealer Data Files . The first
sentence of Section C. 8., subparagraph a, is amended to read as
follows:
“a. Dealer shall provide daily
sales data files to GE on all Service Contracts sold and canceled
at its retail locations in accordance with the attached Exhibit
F.”
13. GE Invoices . Section C. 10. is
deleted in its entirety and replaced with the following:
“10. GE INVOICES . GE
shall invoice Dealer for all Service Fees based on the Service
Contract sales information supplied by Dealer. The invoices shall
include the following information on each Service Contract:
Consumer name, Service Contract purchase date; GE contract number;
date of invoice; and dollar amount of Service Fees. Service Fees
shall be due and payable and paid by Dealer to GE in accordance
with the following schedule by direct electronic debit initiated by
GE: In year one following the Amendment 2 Effective Date, payment
terms shall be 180 days; in year two payment terms shall be 90
days; in year three payment terms shall be monthly. Dealer will
provide GE access to its general operating account for the sole
purpose of facilitation of GE’s direct electronic debit of
Service Fees. The parties agree that the method, content, timing
and terms of GE invoices may be amended as mutually agreed by the
parties by letter or other written communication that sets forth
the amendment and is signed by authorized representatives of the
parties. The parties further agree that any amounts outstanding
from Dealer and not timely paid in accordance with the schedule
above shall accrue interest at the rate of one percent
(1%) per month.”
14. Term and Termination . Section C.15
is deleted in its entirety and replaced with the
following:
“15. TERM AND
TERMINATION .
a. Term . This Agreement
shall be for a period of three (3) years from the Amendment 2
Effective Date (the “Initial Term”) and shall renew
automatically thereafter for successive one (1) year periods
(each a “Renewal Term”), unless earlier terminated as
provided herein. The Initial Term, as extended by one or more
Renewal Terms, shall be collectively referred to herein as the
“Term.”
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b. Termination .
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i)
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For
Cause . At any time
during the Agreement Term, any Party may terminate for cause by
giving written notice of breach to the breaching
party(ie
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