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LOAN AGREEMENT

Loan Agreement

LOAN AGREEMENT | Document Parties: INCONTACT, INC. | ZIONS FIRST NATIONAL BANK You are currently viewing:
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INCONTACT, INC. | ZIONS FIRST NATIONAL BANK

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Title: LOAN AGREEMENT
Governing Law: Delaware     Date: 7/21/2009
Industry: Communications Services     Law Firm: Holland Hart     Sector: Services

LOAN AGREEMENT, Parties: incontact  inc. , zions first national bank
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LOAN AGREEMENT

Between

ZIONS FIRST NATIONAL BANK
Lender

and

INCONTACT, INC.
Borrower

Effective Date: July 16, 2009


 

TABLE OF CONTENTS

Page

1.        Definitions................................................................................................................................1

1.1        Definitions.................................................................................................................1

2.         Loan Description.....................................................................................................................6

2.1         Amount of Loan........................................................................................................6

2.2         Nature and Duration of Loan....................................................................................6

2.3         Promissory Note........................................................................................................6

2.4         Notice and Manner of Borrowing.............................................................................6

2.5         Limitations on Advances...........................................................................................6

2.6         Loan Fee....................................................................................................................7

2.7         Payment of Prior Loan..............................................................................................7

3.         Security for Loan.....................................................................................................................7

3.1         Collateral...................................................................................................................7

3.2         Release of Lender as Condition to Lien Termination...............................................7

4.         Conditions to Loan Disbursements.........................................................................................8

4.1         Conditions to Loan Disbursements...........................................................................8

4.2         No Default, Adverse Change, False or Misleading Statement.................................8

5.         Representations and Warranties..............................................................................................8

5.1         Organization and Qualification.................................................................................8

5.2         Authorization............................................................................................................9

5.3         No Governmental Approval Necessary....................................................................9

5.4         Accuracy of Financial Statements............................................................................9

5.5         No Pending or Threatened Litigation.....................................................................10

5.6         Full and Accurate Disclosure..................................................................................10

5.7         Compliance with ERISA........................................................................................10

5.8         Compliance with USA Patriot Act.........................................................................11

5.9         Compliance with All Other Applicable Law..........................................................11

5.10        Environmental Representations and Warranties....................................................11

5.11        Operation of Business............................................................................................11

5.12        Payment of Taxes...................................................................................................12

6.         Borrower’s Covenants............................................................................................................12

6.1         Use of Proceeds.......................................................................................................12

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TABLE OF CONTENTS

Page

6.2         Continued Compliance with ERISA........................................................................12

6.3         Compliance with USA Patriot Act...........................................................................12

6.4         Continued Compliance with Applicable Law..........................................................13

6.5         Prior Consent for Amendment or Change................................................................13

6.6         Payment of Taxes and Obligations...........................................................................13

6.7         Financial Statements and Reports.............................................................................13

6.8         Insurance...................................................................................................................14

6.9         Inspection..................................................................................................................14

6.10       Operation of Business...............................................................................................14

6.11        Maintenance of Records and Properties..................................................................14

6.12        Notice of Claims......................................................................................................14

6.13         Environmental Covenants......................................................................................14

6.14        Financial Covenants................................................................................................15

6.15        Negative Pledge.......................................................................................................16

6.16        Restriction on Debt..................................................................................................16

6.17        Mergers, Consolidations, and Purchase and Sale of Assets....................................17

6.18        Dividends and Loans...............................................................................................17

6.19        Accounts Receivable...............................................................................................17

7.         Default....................................................................................................................................18

7.1         Events of Default.....................................................................................................18

7.2         Cure Periods.............................................................................................................18

7.3         No Waiver of Event of Default................................................................................19

8.         Remedies.................................................................................................................................19

8.1         Remedies upon Event of Default.............................................................................19

8.2         Rights and Remedies Cumulative............................................................................19

8.3         No Waiver of Rights................................................................................................20

9.         General Provisions..................................................................................................................20

9.1         Governing Agreement.............................................................................................20

9.2         Borrower’s Obligations Cumulative........................................................................20

9.3         Payment of Expenses and Attorney’s Fees..............................................................20

9.4         Right to Perform for Borrower.................................................................................20

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TABLE OF CONTENTS

Page

9.5         Assignability............................................................................................................21

9.6         Third Party Beneficiaries.........................................................................................21

9.7         Governing Law........................................................................................................21

9.8         Severability of Invalid Provisions............................................................................21

9.9         Interpretation of Loan Agreement...........................................................................21

9.10       Survival and Binding Effect of Representations, Warranties, and Covenants........21

9.11       Indemnification.......................................................................................................22

9.12       Environmental Indemnification...............................................................................22

9.13       Interest on Expenses and Indemnification, Collateral, Order of Application..........22

9.14        Limitation of Consequential Damages....................................................................23

9.15       Waiver and Release of Claims.................................................................................23

9.16       Revival Clause..........................................................................................................23

9.17       Jury Trial Waiver, Arbitration, and Class Action Waiver........................................23

9.18       Consent to Utah Jurisdiction and Exclusive Jurisdiction of Utah Courts.................25

9.19       Notices......................................................................................................................26

9.20       Duplicate Originals; Counterpart Execution............................................................26

9.21       Disclosure of Financial and Other Information........................................................27

9.22       Integrated Agreement and Subsequent Amendment................................................27

EXHIBITS

Exhibit A – Promissory Note

SCHEDULES

5.5       Litigation
6.16     Existing Debt

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LOAN AGREEMENT

This Loan Agreement is made and entered into by and between Zions First National Bank and inContact, Inc.

For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

1.          Definitions

1.1          Definitions

Terms defined in the singular shall have the same meaning when used in the plural and vice versa. As used herein, the term:

“Accounting Standards” means (i) in the case of financial statements and reports, conformity with generally accepted accounting principles and fully and fairly representing the financial condition as of the date thereof and the results of operations for the period or periods covered thereby, consistent with other financial statements of that company previously delivered to Lender, and (ii) in the case of calculations, definitions, and covenants, generally accepted accounting principles consistent with those used in the preparation of financial statements of Borrower previously delivered to Lender.

“Adjusted EBITDA” means EBITDA minus capitalized R&D Costs.

“Banking Business Day” means any day not a Saturday, Sunday, legal holiday in the State of Utah, or day on which national banks in the State of Utah are authorized to close.

“Borrower” means inContact, Inc., a corporation organized and existing under the laws of the State of Delaware, its successors, and, if permitted, assigns.

“Cash” means cash, and cash equivalents acceptable to Lender, calculated on an average balance over the prior thirty (30) days.

“Collateral” shall have the meaning set forth in Section 3.1 Collateral.

“EBITDA” means earnings (excluding extraordinary gains and losses realized other than in the ordinary course of business and excluding the sale or writedown of intangible or capital assets) before Interest Expense, Income Tax Expense, depreciation, amortization, and other non-cash charges, determined in accordance with Accounting Standards.

“Effective Date” shall mean the date the parties intend this Loan Agreement to become binding and enforceable, which is the date stated at the conclusion of this Loan Agreement.

“Environmental Condition” shall mean any condition involving or relating to Hazardous Materials and/or the environment affecting the Real Property, whether or not yet discovered, which could or does result in any damage, loss, cost, expense, claim, demand, order, or liability to or against Borrower or Lender by any third party (including, without limitation, any government entity), including, without limitation, any condition resulting from the operation of


 

Borrower’s business and/or operations in the vicinity of the Real Property and/or any activity or operation formerly conducted by any person or entity on or off the Real Property.

“Environmental Health and Safety Law” shall mean any legal requirement that requires or relates to:

a.         advising appropriate authorities, employees, or the public of intended or actual releases of Hazardous Materials, violations of discharge limits or other prohibitions, and of the commencement of activities, such as resource extraction or construction, that do or could have significant impact on the environment;

b.         preventing or reducing to acceptable levels the release of Hazardous Materials;

c.         reducing the quantities, preventing the release, or minimizing the hazardous characteristics of wastes that are generated;

d.         assuring that products are designed, formulated, packaged, and used so that they do not present unreasonable risks to human health or the environment when used or disposed of;

e.         protecting resources, species, or ecological amenities;

f.         use, storage, transportation, sale, or transfer of Hazardous Materials or other potentially harmful substances;

g.        cleaning up Hazardous Materials that have been released, preventing the threat of release, and/or paying the costs of such clean up or prevention; or

h.         making responsible parties pay for damages done to the health of others or the environment or permitting self-appointed representatives of the public interest to recover for injuries done to public assets.

“Equipment Line” means that certain $1,000,000.00 equipment finance or lease facility between Borrower and Zions Credit Corporation.

“Event of Default” shall have the meaning set forth in Section 7.1 Events of Default .

“Hazardous Materials” means (i) “hazardous waste” as defined by the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act of 1976 (42 U.S.C. Section 6901 et. seq.), including any future amendments thereto, and regulations promulgated thereunder, and as the term may be defined by any contemporary state counterpart to such act; (ii) “hazardous substance” as defined by the Comprehensive Environmental Response, Compensation and Liability Act of 1980 (42 U.S.C. Section 9601 et. seq.), including any future amendments thereto, and regulations promulgated thereunder, and as the term may be defined by any contemporary state counterpart of such act; (iii) asbestos; (iv) polychlorinated biphenyls; (v) underground or above ground storage tanks, whether empty or filled or partially filled with any substance; (vi) any substance the presence of which is or becomes prohibited by any federal, state, or local law, ordinance, rule, or regulation; and (vii) any substance which under any

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federal, state, or local law, ordinance, rule or regulation requires special handling or notification in its collection, storage, treatment, transportation, use or disposal.

“Income Tax Expense” means expenditures for federal and state income taxes determined in accordance with Accounting Standards.

“Interest Expense” means expenditures for interest determined in accordance with Accounting Standards.

“Lender” means Zions First National Bank, its successors, and assigns.

“Loan” means the loan to be made pursuant to Section 2 Loan Description .

“Loan Agreement” means this agreement, together with any exhibits, amendments, addendums, and modifications.

“Loan Documents” means the Loan Agreement, Promissory Note, Security Documents, all other agreements and documents contemplated by any of the aforesaid documents, and all amendments, modifications, addendums, and replacements, whether presently existing or created in the future.

“Material Adverse Effect” means a material adverse effect on Borrower’s financial condition, conduct of its business, or ability to perform its obligations under the Loan Documents.

“Maximum Available Advance Amount” shall have the meaning set forth in Section 2.5 Limitations on Advances .

“Organizational Documents” means, in the case of a corporation, its Articles of Incorporation and By-Laws; in the case of a general partnership, its Articles of Partnership; in the case of a limited partnership, its Articles of Limited Partnership; in the case of a limited liability company, its Articles of Organization and Operating Agreement or Regulations, if any; in the case of a limited liability partnership, its Articles of Limited Liability Partnership; and all amendments, modifications, and changes to any of the foregoing which are currently in effect.

“Promissory Note” means the promissory note to be executed by Borrower pursuant to Section 2.3 Promissory Note in the form of Exhibit A hereto, which is incorporated herein by reference, and any and all renewals, extensions, modifications, and replacements thereof.

“Qualified Account” means an account receivable of Borrower which meets the following specifications at the time it is created and at all times thereafter until collected in full:

a.         The account meets all applicable representations and warranties concerning the Collateral set forth in the Loan Documents.

b.         For purposes of this definition of Qualified Accounts only, an account shall be deemed to be created upon performance of the services by Borrower regardless of whether an invoice or bill has been issued, provided that an invoice is sent within thirty-one (31) days of the date services were performed.

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c.         The account is due and payable not more than thirty (30) days from the date of the invoice evidencing the account and is not more than sixty (60) days past due, plus accounts due and payable not more than sixty (60) days from the date of the invoice evidencing the account and which are not more than sixty (60) days past due, owing by account debtors which have been approved in writing by Lender, not to exceed an aggregate outstanding amount of two million dollars ($2,000,000.00).

d.         The account is a bona fide obligation of the account debtor for the amount identified on the records of Borrower and there have been no payments, deductions, credits, payment terms, or other modifications or reductions in the amount owing on such account except (i) discounts allowed in the ordinary course of business which have been disclosed in the Borrowing Base Certificate; and (ii) as otherwise shown on the records of Borrower and disclosed to Lender prior to Lender making any advance based upon the account.

e.         There are no defenses or setoffs to payment of the account which can be asserted by way of defense or counterclaim against Borrower or Lender and Borrower has no reason to believe the account will not be timely paid in full by the account debtor.

f.         Performance of all services giving rise to the account has been completed and all goods giving rise to the account have been delivered. Borrower has possession of or has submitted to Lender shipping or delivery receipts for all such goods.

g.         All services performed and goods sold which give rise to the account have been rendered or sold in compliance with all applicable laws, ordinances, rules and regulations and were performed or sold in the ordinary course of Borrower’s business.

h.         There have been no extensions, modifications, or other agreements relating to payment of the account except as otherwise shown on the records of Borrower and disclosed to Lender prior to Lender making any advance based upon the account.

i.         The account debtor is located or authorized to do business within the United States and/or Canada and maintains an office and transacts business in the United States of America and/or Canada or the account is backed by a letter of credit or credit insurance in a form and issued by a bank or insurer, as the case may be, acceptable to Lender.

j.         No proceeding has been commenced or petition filed under any bankruptcy or insolvency law by or against the account debtor; no receiver, trustee or custodian has been appointed for any part of the property of the account debtor; and no property of the account debtor has been assigned for the benefit of creditors.

k.         If twenty percent (20%) or more of the accounts owing to Borrower by any particular account debtor do not meet the specifications of Paragraph b, above, all accounts owing by such account debtor shall not be Qualified Accounts.

l.         The account is not owing by an account debtor for whom the terms of sale by Borrower are cash on delivery (“COD”) or considered a cash sale.

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m.         The Borrower does not owe an account payable to the account debtor which could be set off against the account receivable.

n.         If the total of all outstanding accounts owing by any single account debtor equals ten percent (10%) or more of the total outstanding current accounts owing to Borrower, the amount of accounts owing by that account debtor which equal or exceed this ten percent requirement shall not be Qualified Accounts unless Lender has received satisfactory credit information concerning the account debtor and Lender has agreed in writing to accept the amount in excess of this ten percent requirement as Qualified Accounts.

o.         The account is not subject to any type of retainage.

p.         The account does not arise from goods placed on consignment, guaranteed sale, or other terms by reason of which the payment by the account debtor may be conditional.

q.         The account is not owing by an employee, officer or director of Borrower in amount greater than five hundred dollars ($500.00) per person.

r.         The account is not owing by a parent, subsidiary, sister company, or other company related to or an affiliate of Borrower.

s.         The account is not owing by the United States government or any agency, department, or division thereof.

t.         The account has not been deemed by Lender to be unacceptable.

u.         The account is not owing by an account debtor deemed by Lender to be unacceptable.

“Real Property” means any and all real property or improvements thereon owned or leased by Borrower or in which Borrower has any other interest of any nature whatsoever.

“R&D Costs” means capitalized costs related to the Borrower’s software development according to generally acceptable accounting principles.

“Security Agreement” means the Security Agreement (All Assets) dated the Effective Date between Borrower and Lender, and any and all amendments, modifications, and replacements thereof.

“Security Documents” means all security agreements, assignments, pledges, financing statements, deeds of trust, mortgages, and other documents which create or evidence any security interest, assignment, lien or other encumbrance in favor of Lender to secure any or all of the obligations created or contemplated by any of the Loan Documents, and all amendments, modifications, addendums, and replacements, whether presently existing or created in the future.

“Working Capital” means all total current assets less total current liabilities. Current liabilities include, without limitation, (i) all obligations payable on demand or within one year

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after the date on which the determination is made, and (ii) final maturities and sinking fund payments required to be made within one year after the date on which the determination is made, but excluding all such liabilities or obligations which are renewable or extendable at the option of Borrower to a date more than one year from the date of determination.

2.          Loan Description

2.1          Amount of Loan

Upon fulfillment of all conditions precedent set forth in this Loan Agreement, and so long as no Event of Default exists, and no other breach has occurred under the Loan Documents, Lender agrees to loan Borrower eight million five hundred thousand dollars ($8,500,000.00).

2.2          Nature and Duration of Loan

The Loan shall be a revolving loan payable in full upon the date and upon the terms and conditions provided in the Promissory Note. Lender and Borrower intend the Loan to be in the nature of a line of credit under which Borrower may repeatedly draw funds on a revolving basis in accordance with the terms and conditions of this Loan Agreement and the Promissory Note. The right of Borrower to draw funds and the obligation of Lender to advance funds shall not accrue until all of the conditions set forth in Section 4 Conditions to Loan Disbursements have been fully satisfied, and shall terminate: (i) upon occurrence of an Event of Default or (ii) upon maturity of the Promissory Note, unless the Promissory Note is renewed or extended by Lender in which case such termination shall occur upon the maturity of the final renewal or extension of the Promissory Note. Upon such termination, any and all amounts owing to Lender pursuant to the Promissory Note and this Loan Agreement shall thereupon be due and payable in full.

2.3          Promissory Note

The Loan shall be evidenced by the Promissory Note. The Promissory Note shall be executed and delivered to Lender upon execution and delivery of this Loan Agreement. Proceeds of the Promissory Note may be disbursed by Lender by wire transfer.

2.4          Notice and Manner of Borrowing

Requests for advances on the Promissory Note shall be given in writing or orally no later than 12:00 p.m. Mountain Time of the Banking Business Day on which the advance is to be made.

2.5          Limitations on Advances

Notwithstanding anything to the contrary in the Loan Documents, no advances shall be made on the Loan under the Promissory Note if, after making the requested advance, the total principal amount of all advances outstanding will exceed the aggregate of (i) eighty-five percent (85%) of the Qualified Accounts that have been billed to customers and (ii) sixty-five percent (65%) of the Qualified Accounts that have not yet been billed to customers, so long as Borrower has the following Cash on hand during the following periods:

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Time Period

Amount

 

  Close through December 30, 2009

$2,750,000.00

  December 31, 2009 through June 29, 2010

$3,000,000.00

  June 30, 2010 and Thereafter

$3,500,000.00

(“Maximum Available Advance Amount”). If Borrower’s Cash falls below the above-stated amounts, the advance rate on Qualified Accounts that have been billed to customers shall be reduced to seventy-five percent (75%) of the billed Qualified Accounts.

Borrower will at all times maintain Qualified Accounts so that the total, aggregate, principal amount of all advances at any time outstanding and unpaid shall be in compliance with this formula. If at any time the total, aggregate, principal amount of all such advances outstanding and unpaid exceeds the amount allowable under this formula, Borrower shall immediately make payment to Lender in a sufficient amount to bring the amount of such advances back into compliance.

2.6          Loan Fee

Upon execution and delivery of this Loan Agreement and each year within thirty (30) days of the anniversary of the Loan, Borrower shall pay to Lender a loan fee of twenty-one thousand two hundred fifty dollars ($21,250). No portion of such fee shall be refunded in the event of early termination of this Loan Agreement or any termination or reduction of the right of Borrower to request advances under this Loan Agreement.

2.7          Payment of Prior Loan

A portion of the proceeds of this Loan will be used to repay that certain Revolving Credit and Term Loan Agreement dated May 5, 2006 executed by Borrower in favor of ComVest Capital, LLC (“ComVest”) (“ComVest Loan”). Lender is authorized and directed to disburse a sufficient amount of the funds pursuant to the Promissory Note to pay all obligations owing under the ComVest Loan.

3.          Security for Loan

3.1          Collateral

The Loan, Promissory Note, and all obligations of Borrower under the Loan Documents shall be secured by such collateral as is provided in the Security Documents (the “Collateral”), which shall include, without limitation, a security interest in all assets of Borrower, as more particularly described in the Security Documents.

3.2          Release of Lender as Condition to Lien Termination

In recognition of Lender’s right to have all its attorneys fees and expenses incurred in connection with this Loan Agreement secured by the Collateral, notwithstanding payment in full of the Loan and all other obligations secured by the Collateral, Lender shall not be required to

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release, reconvey, or terminate any Security Document unless and until Borrower has executed and delivered to Lender general releases in form and substance satisfactory to Lender.

4.          Conditions to Loan Disbursements

4.1          Conditions to Loan Disbursements

Lender’s obligation to disburse any of the Loan is expressly subject to, and shall not arise until all of the conditions set forth below have been satisfied. All of the documents referred to below must be in a form and substance acceptable to Lender.

a.         All of the Loan Documents and all other documents contemplated to be delivered to Lender prior to funding have been fully executed and delivered to Lender.

b.         All of the documents contemplated by the Loan Documents which require filing or recording have been properly filed and recorded so that all of the liens and security interests granted to Lender in connection with the Loan will be properly created and perfected, and Lender shall have a first priority security interest on all assets of Borrower. Without limiting the foregoing, the UCC financing statement securing the ComVest Loan shall be released.

c.         All other conditions precedent provided in or contemplated by the Loan Documents or any other agreement or document have been performed.

d.         As of the date of disbursement of all or any portion of the Loan, the following shall be true and correct: (i) all representations and warranties made by Borrower in the Loan Documents are true and correct in all material respects as of the date of such disbursement; and (ii) no Event of Default has occurred and no conditions exist and no event has occurred, which, with the passage of time or the giving of notice, or both, would constitute an Event of Default.

All conditions precedent set forth in this Loan Agreement and any of the Loan Documents are for the sole benefit of Lender and may be waived unilaterally by Lender.

4.2          No Default, Adverse Change, False or Misleading Statement

Lender’s obligation to advance any funds at any time pursuant to this Loan Agreement and the Promissory Note shall, at Lender’s sole discretion, terminate upon the occurrence of any Event of Default, any event which could have a Material Adverse Effect, or upon the determination by Lender that any of Borrower’s representations made in any of the Loan Documents were false or materially misleading when made. Upon the exercise of such discretion, Lender shall be relieved of all further obligations under the Loan Documents.

5.          Representations and Warranties

5.1          Organization and Qualification

Borrower represents and warrants that it is a corporation duly organized and existing in good standing under the laws of the State of Delaware, and that Borrower is qualified and in good standing as a foreign corporation in the State of Utah.

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Borrower represents and warrants that it is duly qualified to do business in each jurisdiction where the conduct of its business requires qualification.

Borrower represents and warrants that it has the full power and authority to own its property and to conduct the business in which it engages and to enter into and perform its obligations under the Loan Documents.

Borrower represents and warrants that it has delivered to Lender or Lender’s counsel accurate and complete copies of Borrower’s Organizational Documents which are operative and in effect as of the Effective Date.

5.2          Authorization

Borrower represents and warrants that the execution, delivery, and performance by Borrower of the Loan Documents has been duly authorized by all necessary action on the part of Borrower and are not inconsistent with Borrower’s Organizational Documents or any resolution of the Board of Directors of Borrower, do not and will not contravene any provision of, or constitute a default under, any indenture, mortgage, contract, or other instrument to which Borrower is a party or by which it is bound, and that upon execution and delivery thereof, the Loan Documents will constitute legal, valid, and binding agreements and obligations of Borrower, enforceable in accordance with their respective terms.

5.3          No Governmental Approval Necessary

Borrower represents and warrants that no consent by, approval of, giving of notice to, registration with, or taking of any other action with respect to or by any federal, state, or local governmental authority or organization is required for Borrower’s execution, delivery, or performance of the Loan Documents.

5.4          Accuracy of Financial Statements

Borrower represents and warrants that all of its audited financial statements heretofore delivered to Lender have been prepared in accordance with Accounting Standards.

Borrower represents and warrants that all of its unaudited financial statements heretofore delivered to Lender fully and fairly represent Borrower’s financial condition as of the date thereof and the results of Borrower’s operations for the period or periods covered thereby and are consistent with other financial statements previously delivered to Lender.

Borrower represents and warrants that since the dates of the most recent audited and unaudited financial statements delivered to Lender, there has been no event which would have a Material Adverse Effect on its financial condition.

Borrower represents and warrants that all of its pro forma financial statements heretofore delivered to Lender have been prepared consistently with Borrower’s actual financial statements

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and fully and fairly represent


 
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