|
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
TABLE OF CONTENTS
Purchase and License Agreement
Supplement No. 1 "CDMA" to the Purchase and
License Agreement No. 27090
Support Plan Solutions
Exhibit A
Exhibit B
Exhibit C
Exhibit D
Exhibit E
Exhibit F
Exhibit G
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
1
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
This Purchase and License Agreement ("Purchase
and License Agreement") is between Nortel Networks
Inc. ("Nortel") and Rural
Cellular Corporation ("Customer") effective
as of the last date signed. Additional terms related to
Customer’s purchase or license of Products or Services may be
added by written agreements executed by authorized representatives
of each party ("Supplements") referencing the Purchase and License
Agreement, and, together with the Purchase and License Agreement ,
will be referred to collectively as the "Agreement."
1. Definitions.
a) "Documentation"
means documentation
provided by Nortel relating to Products.
b) "Furnish-only" means Products which
Customer is responsible for installing.
c) "Hardware" means a Nortel machine or
components.
d) "Order" shall have the meaning set
forth in Section 2 below.
e) "Products" means any Hardware, Software
or Third Party Vendor Items provided under this
Agreement.
f) "Services" mean the activities to be
undertaken by Nortel under the Agreement and pursuant to an Order,
including, but not limited to, engineering, maintenance and
installation, implementation, design, consulting, business
planning, network planning and analysis.
g) "Software" means computer programs in
object code form or firmware which is owned or licensed by Nortel,
its parent or one of its subsidiaries or affiliates, and is
copyrighted and licensed, not sold. Software consists of
machine-readable instructions, its components, data, audio-visual
content (such as images, text, recordings or pictures) and related
licensed materials including all whole or partial
copies.
h) "Statement of Work" is a document
prepared by Nortel and provided to Customer, describing the
deliverables, estimated timelines, assumptions, responsibilities
and other relevant terms specific to a project and an Order. A
Statement of Work, if applicable, shall be governed by the terms
and conditions of, and constitute a part of, this
Agreement.
i) "Third Party Vendor Item" means any
non-Nortel hardware ("Third Party Hardware") and/or non-Nortel
software ("Third Party Software") supplied to Customer under this
Agreement.
2. Orders.
Customer may acquire Products or Services by
issuing a written purchase order signed by an authorized
representative or, if Customer is enrolled in any then current
Nortel electronic commerce program, by submitting electronic orders
(collectively, "Orders"). All Orders shall reference this Agreement
or Agreement number, if applicable, and specify the quantity,
price, Nortel quotation or proposal number, billing instructions,
installation location, requested delivery dates, identification of
any Services ordered, requested commencement date for Services, and
Statement of Work, as applicable. All Orders will be governed by
and cannot alter the terms and conditions of this Agreement.
Nortel’s written or electronic communication accepting the
Order, shipment of Products or commencement of Services will be
Nortel’s acceptance of Customer’s Order. Nortel
reserves the right to i) reject an Order and (ii) to charge a
cancellation fee for Order cancellations as requested by Customer
and authorized by Nortel. The cancellation fee are as
follows:
60-30 days prior to ship: fifteen percent (15%) of the
difference in the net price of the Products or Services
canceled
<30 days prior to ship: twenty-five percent (25%) of the
difference in the net price of Products or Services canceled
<20 days prior to ship: thirty percent (30%) of the
difference in the net price of Products and/or Services canceled,
except as otherwise set forth in an applicable Supplement.
Customer agrees that all electronic Orders issued are equivalent
to a written Order, are governed by the terms and conditions of
this Agreement and that in the event of any conflict between this
Agreement and the information contained in Customer’s or
Nortel’s electronic commerce website, this Agreement
governs.
3. Changes to
Orders.
The parties may, by mutual agreement, make
changes to an Order ("Change"). The party asking for a Change shall
describe in writing the details of the requested Change ("Change
Order Request"). Nortel shall provide in writing to Customer a
summary of any and all adjustments to the charges and other changes
resulting from the Change Order Request. In no event shall any
Change be effective or acted upon in any way until such time as i)
an authorized representative of each party has agreed to the terms
of the Change Order Request in writing and ii)
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
2
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
Nortel has received an Order from Customer for
any additional charges resulting from the Change Order
Request.
4. Licensed Use of
Software.
Nortel grants Customer a personal, nonexclusive,
nontransferable (except in connection with an assignment permitted
by Section 16 a) below), nonsublicenseable license to internally:
a) install and execute the copy of the Software solely i) to the
extent of the authorized activation or authorized usage level and
solely for the purpose specified in the Documentation, ii) in the
country where the Software was delivered, and iii) with
specifically designated Hardware and/or with Nortel authorized
customer furnished equipment ("CFE") (collectively, the "Licensed
Use"); b) use the associated Documentation solely in support of
such Licensed Use; and c) make a single copy of the Software and
associated Documentation solely for backup purposes. Customer
agrees to maintain an accurate record of the whereabouts of the
Software and any backup copy. Nortel and/or its suppliers (as
applicable) retain all right, title and interest in and to the
Software and Documentation, including any derivatives thereto and
copies thereof.
5. License
Restrictions.
Except as expressly authorized in accordance with
the Licensed Use, Customer shall not a) use, copy, adapt,
translate, publish, display, sublicense, rent, lease, lend,
transfer or distribute the Software, Documentation, or any copy
thereof; b) improve, enhance, revise, modify or make any other
derivatives of the Software, Documentation or any copy or part
thereof; and/or c) merge, link, compile or combine the Software or
any part thereof, or any copy thereof, with any other software or
other item(s). Customer shall not reverse assemble, reverse
compile, reverse engineer or otherwise translate or decode the
Software or any part thereof, or any copy thereof and shall not
upload onto the Internet, permit downloading from the Internet or
making the Software accessible to third parties via the Internet.
Customer shall not destroy, remove or otherwise alter any copyright
notice(s) on the Software and Documentation, or any copy thereof,
and agrees to reproduce any such notice(s) on any copy thereof it
makes pursuant to this License. Nortel suppliers of Software and
Documentation (or any part thereof) are beneficiaries of this
provision. Customer acknowledges that the Software and
Documentation are and/or contain trade secrets and agrees that the
Software and Documentation shall be treated as Confidential
Information as set forth in Section 12 hereof. Nortel may audit by
remote polling or other reasonable means to determine Software
activation or usage levels. Use beyond the authorized usage or
authorized activation level may require payment of an additional
fee. Customer also agrees to abide by any additional or different
terms and conditions and restrictions provided by Nortel in writing
or via electronic media with respect to any Third Party Software
provided in or with the Software.
6. Charges and
Payment.
a) Unless otherwise
agreed by the parties in the applicable Supplement,
Nortel shall invoice
Customer one hundred percent (100%) of the price of the Products
upon shipment of the Products and one hundred percent (100%) of the
Services upon completion unless the Service continues beyond thirty
days, in which case Nortel shall invoice Customer at the end of
each month for Services performed in that month. Certain
reoccurring Services (for example, Maintenance Services) may
be invoiced in advance of the performance of such Services. Unless
otherwise included as part of a quote and Order, Customer will
reimburse Nortel for all reasonable out-of-pocket expenses incurred
by Nortel in performing the Services (including, without
limitation, all reasonable travel, meal, lodging and mileage
expenses) which have been pre-approved by Customer in writing.
Amounts are due upon receipt of invoice and shall be paid by
Customer within 30 days of invoice date. Nortel reserves the right
to establish credit limits for Customer and may require full or
partial payment prior to shipment of Product or commencement of
Services provided hereunder.
b) Invoicing disputes must be identified
in writing within twenty one (21) days of invoice receipt. Payments
of any disputed amount are due and payable upon resolution. All
other amounts remain due within 30 days. In the event of
non-payment (other than in connection with a dispute) which
continues more than ten (10) days after written notice, Nortel may
suspend performance, product shipments or otherwise terminate an
Order or this Agreement. Customer shall pay interest on any late
payments (other than disputed payments) at the maximum rate allowed
by law.
c) Nortel shall ship the Products and
additional charges shall apply for shipping, and special handling.
Unless otherwise agreed by the parties in the applicable
Supplement, wireless switch and switch-related Products shall be
shipped to the installation site(s). Other wireless Products will
be shipped to Customer’s designated initial delivery
location. Unless otherwise agreed by the parties in the applicable
Supplement, Customer shall be
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
3
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
responsible for the coordination of delivery
arrangements required to comply with project schedule dates and for
freight, insurance, handling and any other applicable charges from
Customer’s initial delivery location to the installation
sites.
d) Charges for Software may be based on
extent of use authorized as specified in a Supplement or invoice.
Customer agrees to pay the charges applicable for any activation or
usage beyond the authorized level.
e) If any authority imposes a tax, duty,
levy or fee, excluding those based on Nortel’s net income or
gross receipts and excluding franchise taxes, upon a Product or
Service supplied by Nortel under this Agreement, Customer agrees to
pay that amount, or supply exemption documentation at the time the
Order is submitted. Customer is responsible for personal property
taxes for each Product from the date of shipment by
Nortel.
f) Customer consents without qualification
to the sale of receivables, in whole or in part, including all or
any part of any associated rights, remedies, and obligations, by
Nortel without further notice and authorizes the disclosure of this
Agreement, subject to obligations of confidentiality which are
substantially similar to the confidentiality provisions contained
in Section 12 below, as necessary to facilitate such
sale.
7. Warranty.
a) Nortel warrants
that Hardware i) is free from defects in materials and workmanship
and ii) substantially conforms to Nortel’s published
specifications. If Hardware fails to comply with the foregoing
warranty during the warranty period, Nortel, at no additional
charge, either i) will make it do so, or ii) will replace it with
equivalent Hardware.
b) Nortel warrants that when Software is
used in the specified operating environment it will substantially
conform to its published specifications. If Software fails to
comply with the foregoing warranty during the warranty period,
Nortel, at no additional charge, will provide a suitable fix or
workaround or will replace the Software; provided Software is
within one software release level of the then-current
software.
c) Services will be performed in a
professional and workmanlike manner. If Services are not performed
as warranted and Nortel is notified in writing by Customer within
30 days, Nortel will re-perform the non-conforming Services at no
additional charge.
d) The warranty period for Hardware and
Software shall be the warranty period identified in the Nortel
Warranty Matrix in effect at the time of Customer’s Order. In
the event Nortel determines that repair or replacement as set forth
in this Section 7 cannot be made using commercially reasonable
efforts, or if such repair or replacement remedy fails to cure any
breach of warranty/non-conformity within thirty (30) days, Nortel
will give Customer a credit equal to Customer’s net book
value for the Product, provided Customer has followed
generally-accepted accounting principles.
e) No warranty is provided for i) supply
items normally consumed during Product operation; ii) failures
caused by non-Nortel products; iii) failures caused by a
Product’s inability to operate in conjunction with other
Customer non-Nortel hardware or software;
iv) interference or
disruption of service caused by operation of other radio systems,
lightning, motor ignition or other similar interferences; v)
performance failures resulting from services, including
installation, not performed on behalf of Nortel by an authorized
subcontractor of Nortel or by Nortel; or vi) failure resulting from
use other than expressly provided herein or in the applicable
Nortel published specifications/Documentation. Warranty will be
voided by misuse, accident, damage, alteration or modification
(including tampering with the serial number), or failure to
maintain proper physical or operating environment, use of
unauthorized parts or components or improper Customer installation
or maintenance. Software is not warranted to operate uninterrupted
or error free.
f) Nortel provides Third Party Vendor
Items on an "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, unless
Nortel specifies otherwise. However, such Third Party Vendor Items
may carry their own warranties and Nortel shall pass through to
Customer any such warranties to the extent authorized. THE
WARRANTIES AND REMEDIES SET FORTH IN THIS AGREEMENT ARE
CUSTOMER’S EXCLUSIVE WARRANTIES AND SOLE REMEDIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8. Warranty
Service.
During the warranty period, Nortel provides
certain types of warranty services without charge for specified
Products to correct Product defects or to bring them up to
conformance with Nortel published specifications. Nortel will
inform Customer of the types of warranty services available to
Customer which are consistent with Nortel standard practices and
response times. Customer will obtain Nortel’s concurrence,
which shall not be unreasonably withheld, prior to returning any
Product for repair or replacement and must reference a
return
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
4
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
material authorization number issued by Nortel on
documentation accompanying such returned Product. Customer agrees
to ship Product, prepaid and suitably packaged to a location Nortel
designates. Nortel will return the Hardware to Customer at
Nortel’s expense. Nortel is responsible for loss of, or
damage to, Customer Hardware while it is a) in Nortel’s
possession or b) in transit back to Customer. Any returned Hardware
becomes Nortel’s property and subject to Nortel’s
receipt of the exchanged Hardware, its replacement becomes the
Customer’s property. Replacement Hardware may not be new but
will be in good working order and equivalent to the item exchanged.
The warranty period for the Hardware shall be the greater of ninety
(90) days from the date of repair or replacement or the remaining
Hardware warranty period. Customer agrees to ensure that exchanged
Hardware is free of any legal obligations or restrictions that
prevent its exchange and represents that all returned items are
genuine and unaltered. Where applicable, before Nortel provides
warranty services, Customer agrees to a) follow the problem
determination, problem analysis, and warranty services request
procedures that Nortel provides in writing or electronic media; b)
secure all programs and data contained in Hardware; and c) inform
Nortel of changes in the Hardware’s location. Services to
supplement the warranty and post-warranty Services, including
advance shipment of replacement parts, may be available at
Nortel’s then-current prices and policies.
9. Title and Risk of
Loss.
Title and risk of loss for ordered hardware shall
pass from Nortel to Customer upon delivery to the initial location
as designated by Customer.
If Customer is more than thirty (30) days late on
any payments hereunder then, until receipt of the applicable
amounts due from Customer hereunder, Customer grants to Nortel a
continuing purchase money security interest in the Products sold
and/or licensed under this Agreement and agrees to support Nortel
in the perfection of such interest. Customer authorizes Nortel to
file financing or continuation statements, including amendments
thereto, relating to the Products without the signature of Customer
where permitted by law.
10. Implementation and
Installation Services.
Customer agrees to provide commercially
reasonable sufficient, free and safe access to Customer’s
facilities, data information and personnel and a suitable physical
environment meeting Nortel’s specified requirements to permit
the timely delivery and installation of Products and/or performance
of Services, including the recovery of Nortel tools. Nortel will
perform its responsibilities in accordance with the standard Nortel
Statement of Work where applicable. Nortel may subcontract any
portion or all of the Services to subcontractors selected by
Nortel, provided that Nortel will remain fully responsible for the
acts of such subcontractors and the performance of such Services
and Nortel’s obligations hereunder. Nortel will successfully
complete its standard installation and commissioning procedures
before it considers Products installed. Nortel may make alterations
to any Product and Service as necessary to comply with
specifications, changed safety standards or governmental
regulations, to make a Product non-infringing with respect to any
patent, copyright or other proprietary interest, or to otherwise
improve a Product or Service. Customer is responsible for i) the
results obtained from the use of Products and Services; ii)
integration and interconnection with and configuration of
Customer’s hardware and/or third party hardware and/or
systems; and iii) installation of Furnish-only Products. Customer
shall be responsible for the accuracy and completeness of all data
and any other information, including but not limited to microwave
path studies, RF propagation studies and tower location and loading
requirements that it provides or causes to be provided to Nortel.
Nortel shall have no liability for failures to the extent the same
result from or are attributable to Customer-provided designs,
specifications or product configuration requirements. Services may
include the advice and recommendations of Nortel, but all decisions
in connection with the implementation of such
advice and recommendations
shall be the sole responsibility of, and shall be made by,
Customer. In the event that there are any delays by Customer in
fulfilling its responsibilities as stated above, or there are
errors or inaccuracies in the information provided, Nortel shall be
entitled to appropriate schedule and pricing adjustments including
storage fees.
11. Maintenance
Services.
a) Nortel provides
certain Services either at Customer’s location or at a
service center to keep Products in, or restore them to, conformance
with published specifications ("Maintenance Services"). Maintenance
Services are available in accordance with Nortel’s then
current descriptions and at Nortel then current prices or as
otherwise specified in an applicable Supplement.
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
5
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
b) To be eligible
for Maintenance Services, the Products must be in good operating
condition and at revision levels supported by Nortel, acquired by
Nortel or an authorized Nortel’s distributor or certified as
eligible for maintenance.
c) Relocation of Products under
Maintenance Services may result in adjustments to the price and
response times. Continued Maintenance Services for such Products
are subject to reasonable availability from Nortel or an authorized
maintenance service provider.
d) Where applicable, before Nortel
provides Maintenance Services, Customer agrees to i) follow the
problem determination, problem analysis, and Maintenance Services
request procedures that Nortel provides in writing or electronic
media; ii) secure all programs and data contained in hardware; and
iii) inform Nortel of changes in the hardware’s
location.
12. Confidential
Information.
a) Confidential
information ("Information") means i) Software and Third Party
Software, ii) Documentation, iii) Customer’s customer
information, and (iv) all business, technical, marketing and
financial information and data that is clearly marked with a
restrictive legend of the disclosing party ("Discloser") or that
should reasonably be deemed as confidential, based upon the nature
of the information and the circumstances surrounding its
disclosure.
b) Except as permitted herein, Recipient
will not disclose, disseminate, or publish, and will protect
against the disclosure, dissemination, publication or unauthorized
use of, Information using the same care and discretion as it uses
with its own similar information, but not less than reasonable
care. Recipient may disclose Information only to i) those of its
employees, employees of its parent, subsidiary or affiliated
companies, and subcontractors who have a need to know for the
purposes of carrying out this Agreement including RFP documents;
and ii) any other party with the Discloser’s prior written
consent. Before disclosure to any of the above parties, Recipient
will have a written agreement with such party sufficient to require
that party to treat Information in accordance with this
Agreement.
c) Recipient may disclose Information to
the extent required by law, court order or other legal process.
However, Recipient must give Discloser prompt notice (if permitted
by such law, order or legal process) and make a reasonable effort
to prevent such disclosure and/or to obtain a protective
order.
d) No obligation of confidentiality
applies to any Information that Recipient i) already rightfully
possesses without obligation of confidentiality; ii) develops
independently without access to the Information; or iii) rightfully
receives without obligations of confidentiality from a third party.
No obligation of confidentiality applies to any Information that
is, or becomes, publicly available without breach of any obligation
of confidentiality.
e) The release of any advertising or other
publicity relating to this Agreement requires the prior approval of
both parties, which may be withheld or conditioned in a
party’s sole discretion.
13. Patents and
Copyrights.
If a third party asserts a claim against Customer
that the Hardware or Software infringes that party’s patent
or copyright, or misappropriates that party’s trade
secret(s), Nortel will defend Customer against that claim at Nortel
expense and pay all costs and damages that a court finally awards
or are agreed to in settlement of that claim by Nortel, provided
that: Customer a) promptly notifies Nortel in writing of the claim
and b) allows Nortel to control the defense and any related
settlement negotiations and cooperates with Nortel in conjunction
therewith. Notwithstanding the foregoing, Customer shall not be
bound by any material obligation under any settlement without
Customer’s prior written consent, consent not to be
unreasonably withheld. If such a claim is made or appears likely to
be made, Nortel may, but agrees in the case in which judgment of
infringement has been determined, at its option and without
additional charge to Customer, to i) modify the Hardware or
Software, without material adverse effect on its features or
functionality, so that it is not infringing the claimed patent,
trade secret and/or copyright, ii) replace the Hardware or Software
with functionally equivalent Hardware or Software which is not
infringing the claimed patent, trade secret and/or copyright, or
iii) secure the right for Customer to continue to use the Hardware
or Software without infringing the claimed patent, trade secret
and/or copyright. If Nortel determines that none of these options
is reasonably available or feasible, the Customer agrees to return
the Hardware or Software to Nortel upon written request by Nortel
and Nortel will then give Customer a credit equal to
Customer’s net book value for the Hardware or Software,
provided Customer has followed generally-accepted accounting
principles. Any such claims against Customer or liability for
infringement arising from the Hardware or Software or use thereof
more than thirty (30) days following a request for return of the
Hardware or Software by Nortel are the sole responsibility of
Customer. This represents Customer’s sole and exclusive
remedy
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
6
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
regarding any claim of infringement associated
with the Hardware or Software and/or any use thereof.
Notwithstanding any of the foregoing, Nortel shall have no
liability or obligation, including, without limitation, to defend
or indemnify Customer, with respect to any claim, to the extent
based on or arising from any of the following: a) anything Customer
or any third party provides that is incorporated into or used with
the Hardware or Software or that the Hardware or Software is
incorporated into (except as expressly provided for herein; b)
third party hardware or software c) compliance by Nortel or its
authorized resellers with Customer specifications, designs or
instructions or any modification, change or improvement made at the
request of Customer; d) Customer’s modifications to the
Hardware or Software e) the combination, operation, or use of the
Hardware or Software with other software, products or items;; f)
Customer’s failure to install or have installed changes,
revisions or updates as instructed by Nortel; or h) improper use of
the Hardware or Software or use outside the scope of the Licensed
Use, the specifications or Documentation therefor.
14. Intellectual Property
Rights.
Nortel, on behalf of itself and its
subcontractors, reserves all proprietary rights in and to i) all
methodologies, designs, engineering details, and other data
pertaining to the Services and the materials delivered, ii) all
original works, computer programs, updates developed in the course
of providing the Service (except programs developed by Customer,),
iii) discoveries, inventions, patents, know-how and techniques
arising out of the Services; and iv) any and all products
(including software and equipment) developed as a result of the
Services. Notwithstanding the foregoing, nothing in this paragraph
is intended to, nor will be deemed to, grant Nortel any rights,
licenses or interests of any kind in any intellectual property
owned by Customer or its third party vendors. The performance by
Nortel of Services shall not be deemed work for hire.
15. Limitation of
Liability.
*** (i) more than the amount of any actual direct
damages up to the greater of *** or the charges for the Product or
Services that are subject to the claim, regardless of the cause
whether arising in contract, tort (including negligence) or
otherwise ***
For purposes of the preceding subparagraph c), payments by
Nortel set forth in Section 13, Patents and Copyrights shall be
considered direct damages, regardless of how such payments would be
characterized under the laws of the applicable jurisdiction.
16. General.
a) Customer agrees
not to assign, or otherwise transfer this Agreement or
Customer’s rights under it, or delegate Customer’s
obligations, without Nortel’s prior written consent, except
that Customer may assign this Agreement to any entity which it
controls , is controlled by or is under common control with, or to
any entity which succeeds Customer by merger, consolidation or sale
of all/substantially all of Customer’s assets or business;
*** Customer shall ensure that any transferee or assignee, as
described above, agrees in writing to abide by all of the terms of
this Agreement, including, but not limited to the confidentiality
and software licensing provisions. Nortel may charge any such
transferee or assignee reasonable and appropriate fees for usage or
activation of Software above the Customer’s authorized usage
or activation level. The Agreement shall not be transferable by any
such transferee or assignee. For the purposes of this Section 16
a), "control" shall mean an entity that directly or indirectly owns
(and continues to own) more than fifty percent (50%) of the shares
entitled to elect the board of directors of such other entity. Any
attempt to assign or otherwise transfer this Agreement or
Customer’s rights under it in contravention of the foregoing
prohibition is void. This Agreement shall be binding on the parties
and their permitted assigns.
(b) Customer represents and warrants that
it is buying Products and/or Services for its own internal use and
not for resale. Customer agrees not to export, either directly or
indirectly, the Product or Documentation or any copy thereof in
whole or in part, nor any hardware or system incorporating the
Software in whole or in part without having first obtained
clearance or a license to re-export from the USA, European Union
and/or Canadian Governments as required under their respective
re-export regulations. Except for non payment neither Customer nor
Nortel will bring a legal action under this Agreement more than
five (5) years after the cause of action arose.
(c) Neither party is responsible for
failure to fulfill any obligations to the extent such failure is
due to causes beyond its control, such as, but not limited to
accidents, fires, acts of God, riots, wars, embargo or requisition
or acts of government, and against which a party has taken
commercially reasonable precautions. In the case of force majeure
the affected party shall promptly notify the other party in writing
and shall use commercially reasonable efforts to avoid or remove
the cause of non-performance and the affected party shall proceed
to perform their respective obligations with dispatch when such
cause is removed. If any such failure continues for
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
7
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
more than sixty (60) consecutive days, with
respect to an Order, then either party shall have the right to
terminate such Order for Product(s) that have not been delivered,
without penalty.
(d) In the event that any provision of
this Agreement or portions thereof is held to be invalid or
unenforceable, the remainder of this Agreement will remain in full
force and effect.
(e) Both Customer’s and
Nortel’s obligations under this Agreement and any Order(s)
which by their nature would continue beyond the termination,
cancellation, or expiration of this Agreement or such Order(s),
shall survive such termination, cancellation, or
expiration.
f) The terms and conditions of this
Agreement, including any Supplement(s), form the complete and
exclusive agreement between Customer and Nortel and replace any
prior oral or written proposals, Statements of Work, correspondence
or communications regarding the subject matter herein. In the event
of a conflict between this Purchase and License Agreement and a
Supplement, the terms in any Supplement(s) prevail. In the event of
a conflict between this Agreement and a Statement of Work, the
terms of the Agreement prevail . Any changes to this Agreement must
be made by mutual agreement in writing.
(g) All Customer’s rights and all of
Nortel’s obligations are valid only in the country in which
the Products and Services were supplied; the laws of the State of
New York govern this Agreement, exclusive of its conflict of laws
provisions; and nothing in this Agreement affects any statutory
rights of consumers that cannot be waived or limited by
contract.
(h) Any notice, approval, or consent under
this Agreement must be in writing and will be deemed
given (i) on the day delivered, if delivered personally
or by courier, (ii) on the day sent, if transmitted by
confirmed fax, or (iii) on the fifth business day after
mailing via certified mail, return receipt requested, in each case
to the address of the respective party shown below, or as otherwise
designated from time to time by notice.
(i) The headings included in this
Agreement are for convenience and reference only and no such
headings, or lack thereof, will be used to interpret, limit or
otherwise affect this Agreement.
(j) The status of each party and its
employees with respect to the other will be that of independent
contractor. Nothing contained in this Agreement creates the
relationship of a joint venture, partnership, association,
principal and agent, or employer and employee among the parties.
The parties further agree that no representation will be made by
either party that would create an apparent agency, employment,
partnership, or joint venture. No party will have the power,
express or implied, to obligate or bind the other in any manner
whatsoever. No personnel of one party will, at any time or for any
purpose, be deemed employees or agents of the other.
(k) This Agreement may be executed in
counterparts, each of which shall be deemed an original but all of
which shall constitute one and the same instrument.
RURAL CELLULAR CORPORATION
By:
Name: Richard P.
Ekstrand
Title: President and CEO
Address: 3905
Dakota Street SW, Alexandria, MN
56308
State of Incorporation:
Tax I.D. Number: 41-1693295
Date: 12/29/06
NORTEL NETWORKS INC.
By:
Name: Michael
Shappell
Title: Group Sales Director
Address: 4006 E. Chapel
Hill-Nelson Hwy., RTP, NC 27709-3010
Date: 12/29/06
Contract No.: 27090
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
8
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
Products may be purchased only in countries where
Nortel makes these products available for purchase and
use.
The following Hardware and Software items shall
have the corresponding warranty periods unless stated otherwise in
the applicable Documentation:
|
Carrier Products
|
Hardware
|
Software
|
|
VoIP, DMS, Optical Networks, Wireless Product
families and CCMIS
|
12 months from ship date
|
12 months from ship date
|
|
Alteon and Shasta Products
|
12 months from ship date
|
90 days from ship date
|
|
Carrier Data Products (Passport, Bay and Micom
products)
|
See current Nortel price list.
|
See current Nortel price list.
|
|
All other Product families not listed (unless
specified otherwise in writing)
|
90 days from ship date
|
90 days from ship date
|
|
Enterprise Products
|
Hardware
|
Software
|
|
Data Products (e.g., Access CN, Advanced Video,
Backbone CN, Baystack, Business Communications Manager, Contivity,
Instant Internet, Net ID, Passport LAN and WAN
Solutions)
|
See current Enterprise Data Products Product
Catalog
|
See current Enterprise Data Products Product
Catalog
|
|
Portal Solutions Products
|
90 days from ship date
|
90 days from ship date
|
This Warranty Matrix may be revised by Nortel
from time to time, as identified by Nortel in the applicable
Documentation. . .
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
9
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
Supplement No. 1 "CDMA" to the Purchase And License
Agreement No. 27090
This Supplement No. 1 (this "Supplement No. 1")
is entered into between Rural Cellular
Corporation ("RCC") and
Nortel Networks Inc. ("Nortel").
The terms and conditions provided in this Supplement No. 1 form a
part of and are in addition to those contained in the Purchase and
License Agreement between Rural Cellular
Corporation and Nortel
Networks Inc. Number 27090 (the "PLA") and
describe the manner in which certain Products and Services will be
provided and priced during the ‘Term’ as defined
herein. This Supplement No. 1 and the PLA will hereinafter
collectively be referred to as the "Agreement."
1. Purpose
The purpose of this Supplement No. 1 is to
specify for the Term, the prices, incentives and other terms and
conditions applicable to Orders of CDMA Products and Services
specified in Exhibit A attached hereto.
2. Term
This Supplement No. 1 shall be effective on the
last date when duly signed below ("Effective Date"), and shall
continue until December 31, 2009 ("Term"), unless earlier
terminated by either party as set forth below.
3. Definitions
For the purposes of this Supplement No. 1, the
capitalized terms defined below shall have the meanings set forth
below. Any capitalized term used in this Supplement No. 1 and not
defined below, or elsewhere in this Supplement No. 1, shall have
the meaning given them in the PLA.
"Blanket Order" shall have the meaning set forth
in Section 4 below.
"Commitment" shall have the meaning set forth in
Section 4 below.
"Initial CDMA Product(s)" and "Initial CDMA
Services" shall mean the Products and/or Services, respectively,
subject to the Commitment and further described in Section 4
below.
"Net Prices" shall mean the price that will be
invoiced to RCC by Nortel for the respective Hardware or Software
(after discounts and/or credits, and before taxes and
freight).
***
"Unitary Price" shall mean Nortel’s list
price, ***
4. Commitment
Following execution of this Supplement No. 1, ***
RCC shall issue a non-cancelable Blanket Order in the aggregate Net
Price, (inclusive of the application of executive discounts) of at
least *** for the Initial CDMA Products and Services, as a whole
(the "Blanket Order"). The Blanket Order shall serve as RCC’s
commitment to issue individual Orders for specific Initial CDMA
Products and/or Initial CDMA Services and a) in the quantities and
for the pricing set forth in Exhibit A and b) with mutually agreed
upon delivery dates based upon Nortel’s standard delivery
intervals *** (the "Commitment"). In addition to the Initial CDMA
Products and Initial CDMA Services set forth in Exhibit A, Nortel
has also included an Exhibit B, attached hereto, for RCC’s
use in issuing such individual Order(s) for the
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
10
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
Initial CDMA Products and Initial CDMA Services.
*** This Exhibit B is being provided solely for RCC’s
internal ordering requirements. Nortel shall use commercially
reasonably best efforts to meet the agreed upon delivery
date(s).
*** Such amount shall be payable by RCC thirty
(30) days after receipt of Nortel’s invoice
therefor.
Notwithstanding Section 6 a) of the PLA, Nortel
acknowledges that appropriate credit limits have been approved for
the dollar amount of the Commitment and Nortel does not require
full or partial payment prior to shipment of the Initial CDMA
Products and/or commencement of the Initial CDMA Services as set
forth in this Supplement No. 1 by RCC.
5. Growth
In consideration of RCC’s purchase of
Initial CDMA Products and Initial CDMA Services in fulfillment of
the Commitment, and subsequent to RCC’s fulfillment of such
Commitment as stated in Section 4 above,***
a) For Order(s) issued by RCC for additional
wireless CDMA Products ("Growth Products")
***
6. ***
***
7. ***
*** RCC may issue Order(s) for CDMA Products ***
as provided in Section 8 below *** in consideration of RCC’s
purchase of CDMA Products *** Nortel shall *** Exhibit A sets forth
the CDMA Products *** as the Unitary Price prices for such CDMA
Product***
8. ***
The following are *** in the Unitary Price(s) as
referenced in Sections 5 and 7 above.
CDMA Products
***
Switch Hardware
***
BSC
***
CBRS
***
RNC
***
EMS
***
CSVS/CPDS
***
BTS
***
DOMA H/W
***
Radios
***
xCEM
***
Services Platform
***
PDSN Hardware
***
Software
***
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
11
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
MTX S/W RTU
***
***
***
Controller SW
***
Optional MTX features
***
1xRTT enablers
***
Optional PDSN Features
***
DOMA S/W (NT2J10CV)
***
9. Optional Purchases
a) Packet-MSC
Subsequent to RCC’s issuance of the
Order(s) as provided in Section 4 above, RCC shall have the option
to purchase Nortel’s Packet-MSC Product and Services as
identified in Exhibit E, attached hereto, for the net purchase
price of *** This pricing applies to non-cancelable Orders issued
by RCC within eighteen (18) months from the Effective Date.
***
b) EV-DO
RCC shall have the option to purchase
Nortel’s EV-DO Products and Services for total Net Price(s)
*** RCC shall issue any such Order(s) within eighteen (18) months
from the Effective Date. *** at Nortel’s then current
price.
c) Delivery and Warehousing
RCC shall have the option of issuing Order(s) for
Nortel to perform ‘last mile’ delivery and warehousing
*** included in the Commitment *** as provided in Exhibit E. RCC
shall issue such Order(s) to Nortel ***
and Nortel shall ship such
BTS(s) to a Nortel-managed warehouse facility as designated by
Nortel. Nortel shall ship such BTS(s) from such warehouse facility
to the RCC designated installation site *** provided that no
special delivery is required. Beginning upon the Effective Date and
for a period not to exceed *** from the date BTS(s) Products are
first delivered to the Nortel-managed warehouse facility, which
ever occurs later, ("Storage Period") Nortel shall provide the
Nortel-managed warehouse facility for collection and consolidation
of the BTS(s). All BTS(s) initially shipped to the Nortel-managed
warehouse facility must be delivered to the applicable installation
site *** are first delivered to the Nortel-managed warehouse
facility, whichever is later. If delivery of the applicable BTS(s)
to the applicable installation site is delayed beyond such time
period, RCC agrees to promptly remove the applicable BTS(s) from
the Nortel-managed warehouse facility and deliver such BTS(s) to an
RCC-managed warehouse facility designated by RCC. Title and risk of
loss for the hardware of the BTS(s) initially delivered to the
Nortel-managed warehouse facility shall pass from Nortel to RCC
upon to an RCC-managed warehouse facility designated by RCC or
delivery to such other location as designated by Customer,
whichever occurs first.
10. Extended Services and Support Plan
(ESSP)
During the Term, RCC may order an extended
service and support plan No. GR5374000 ("ESSP"), as described in
Exhibit E, for the CDMA Products. The ESSP includes, but is not
limited to, such Services as Technical Assistance Service (TAS),
Emergency Recovery (ER), ePerformance and Enhanced Drop Box
Services. The parties acknowledge that RCC shall purchase the ESSP
for the
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
12
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
initial 12 months of the Term, *** The pricing
for additional 12-month renewals of ESSP is set forth in Exhibit
E.
11. Training
Nortel shall grant RCC training credits
("Training Bank Dollars"), upon the Effective Date, ***
Nortel shall make training available to RCC with
respect to the operation, configuration, installation, service,
maintenance and support of the CDMA Products at current Nortel
prices and at Nortel facilities, subject to course and class
availability. Upon the request of RCC, Nortel shall provide such
training, at a time and place mutually agreed upon and at the
prices to be quoted for such training.
Nortel’s training products and services are
listed at the Nortel website for technical training
http://www.nortel.com/training (Nortel’s Website for
Technical Training").
The training policies as listed at the Nortel
Website for Technical Training shall apply to training ordered
hereunder.
Nortel may change, modify, update and/or add
training programs as new Products or Product features/releases are
made available.
Prices shall be subject to change by
Nortel.
RCC shall bear the cost of transportation, meals,
lodging or other incidental expenses of RCC’s personnel to,
from and during training.
Nortel RCC may apply the Training Bank Dollars
toward tuition costs for Nortel’s training products and
services, provided that RCC notifies Nortel of its intent to apply
Training Bank Dollars toward tuition costs for training prior to
Nortel’s issuance of invoices for such training. The
"Training Bank Dollars" may be applied to all training media
offerings, including (but not limited to) Nortel instructor-led
classroom training at a Nortel facility, Nortel instructor-led
classroom training at the RCC location (RCC site training),
self-paced training, and eLearning training medias.
The Training Bank Dollars will be allocated upon
the Effective Date and Training Bank Dollars will expire on
December 31, 2009.
Any training tuition charges which RCC does not
satisfy by application of Training Bank Dollars shall be invoiced
to RCC to Nortel at the prices quoted at the Nortel Website for
Technical Training, and RCC shall render payment thirty (30) days
following receipt of such invoice. The payment method identified in
the student registration record on the first day of class is the
payment method that will prevail for course charges.
Nortel may, at its sole and exclusive discretion,
attempt to meet any reasonable request by RCC for a course other
than the courses listed at the Nortel Website for Technical
Training ("Customized Training"). The price for Nortel to modify
existing training courses/materials or to design new training
materials for RCC will be quoted to RCC on a per request basis. RCC
may pay for Customized Training with Training Bank Dollars or
Nortel shall invoice the value of the Customized Training and RCC
shall render payment within thirty (30) days of receipt of such
invoice.
The availability of any training course to RCC as
set forth above shall be subject to the prerequisite policy
identified by Nortel at the Nortel Website for Technical
Training.
Nortel’s training materials are proprietary
and copyrighted information. Any use or replication of this
material must have written consent by Nortel’s Knowledge
Services organization.
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
13
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
WITH RESPECT TO TRAINING THE TRAINING MATERIALS
AND ANY SUPPORT OR OTHER SERVICES WHICH MAY BE PROVIDED BY NORTEL
SHALL BE PROVIDED WITHOUT WARRANTY OF ANY KIND OR NATURE,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTIBILITY OR
FITNESS FOR A PARTICULAR PURPOSE. NORTEL DOES NOT WARRANT THAT THE
TRAINING MATERIALS WILL BE ERROR-FREE OR THE STUDYING OF THE
TRAINING MATERIALS WILL QUALIFY ANY PERSON TO PERFORM ANY FUNCTIONS
COVERED BY THE INSTRUCTIONAL MATERIALS. NORTEL SHALL HAVE NO
OBLIGATION TO UPDATE OR MONITOR THE USE, REPRODUCTION, OR
DISTRIBUTION BY RCC OR ANY THIRD PARTIES OF SUCH TRAINING
MATERIALS.
IN NO EVENT SHALL NORTEL BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES OF ANY
NATURE WHATSOEVER WITH RESPECT TO THE TRAINING MATERIALS AND ANY
TRAINING SUPPORT OR OTHER TRAINING SERVICES.
12. Testing, Turnover and Acceptance
a) Nortel-Installed CDMA Products
(i) For CDMA
Products installed by Nortel, Nortel shall, upon completion of such
installation, perform Nortel’s standard test plans and
verification procedures, to confirm the CDMA Products’
functionally conforms in all material respects with Nortel’s
published specifications and, upon such verification, provide to
RCC notice of installation completion ("ICN").
RCC may elect to have a qualified representative
observe such test and verification procedures; however, RCC’s
election not to have a qualified representative observe such test
and verification procedures shall not invalidate the test results
nor shall such election be a reason or valid basis for RCC not to
accept the CDMA Products.
(ii) within thirty
(30) calendar days following the ICN date as set forth in the CDMA
1xRTT Acceptance Test Plan attached as Exhibit G, RCC shall either
accept the CDMA Products in a written notice of acceptance, and RCC
shall be deemed to have accepted the CDMA Products on the ICN date,
or specify, in reasonable written detail, those particulars in
which, in RCC’s opinion, the CDMA Products fail to
substantially comply with Nortel published specifications
("Explanation of Non-acceptance"). If RCC has not provided Nortel
with either a written notice of acceptance or an Explanation of
Non-acceptance within such thirty (30) calendar days, then RCC will
be deemed to have accepted the CDMA Products on the ICN
date.
b) Nortel
Furnish-Only CDMA Products
(i) For CDMA
Products not installed by Nortel, Nortel shall, prior to delivery
of such CDMA Products, perform such factory tests as Nortel
determines to be appropriate to confirm the CDMA Products’
functionality conforms in all material respects with Nortel’s
published specifications.
(ii) Within thirty
(30) calendar days following the date of shipment, RCC shall either
accept the CDMA Products in a written notice of acceptance (in
which case, RCC will be deemed to have accepted the CDMA Products
on the date of shipment), or provide an Explanation of
Non-acceptance. If RCC has not provided either a written notice of
acceptance or an Explanation of Non-acceptance within such thirty
(30) calendar days, then RCC will be deemed to have accepted the
CDMA Products on the date of shipment.
Notwithstanding the foregoing, RCC will be deemed
to have accepted a CDMA Product, without limitation or restriction,
by no later than the date any CDMA Product is placed into revenue
generating service.
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
14
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
d) RCC shall be
deemed to have accepted Services purchased separately from a CDMA
Product upon completion of such Services, or upon specific
milestones pursuant to criteria and/or processes as may be
identified in a mutually agreed upon project schedule, statement of
work or other such documentation.
e) RCC shall not
unreasonably withhold acceptance of any CDMA Product or Services
and acceptance by RCC shall not be withheld or postponed due
to:
(i) deficiencies or
nonconformities of a CDMA Product or Service resulting from causes
not attributable to Nortel such as but not limited to
(1) a material
change or inaccuracy of information provided by RCC,
(2) inadequacy or
deficiencies of any materials, facilities, or services provided
directly or indirectly by RCC, or
(3) other conditions
external to the CDMA Products or Services beyond the limits
specified in Nortel’s published specifications; or
(ii) deficiencies or
shortages with respect to the CDMA Products or Services that are
attributable to Nortel but are of a nature that do not prevent
operation of the CDMA Products in a live, commercial environment
("Punch List Items") provided that Nortel, at its expense, agrees
to correct such Punch List Items within thirty (30) days (or other
mutually agreed upon time period) after RCC has accepted such CDMA
Products or Services.
(f) Nortel shall
invoice RCC for the Services as identified in Exhibit A upon
acceptance by RCC of ICN of such Services. Amounts shall be due and
payable by RCC within thirty (30) days from date of
invoice.
13. Additional Terms and
Conditions
(a) In the event of
a conflict between this Supplement No. 1 and the PLA, or any of the
other documents referenced in this Supplement No. 1, the following
documents are given priority in the following order: i) this
Supplement No.1 ii) the PLA, iii) the other referenced documents,
if any.
(b) In addition to
any other remedies set forth in the Agreement, RCC may terminate
this Supplement No. 1 for cause if Nortel commits a material breach
of this Supplement No. 1 which such breach is not curable or, if
curable, such breach has not been cured by Nortel within sixty (60)
days after receipt of written notice of breach from RCC.
If RCC chooses to terminate
this Supplement No. 1 because of a breach, the fees and/or prices
payable under this Supplement No. 1 and/or such Order will be only
for the CDMA Product(s) and Services for which Order(s) have been
accepted by Nortel prior to the date of termination.
(c) The Agreement,
consisting of this Supplement No. 1, the PLA and Exhibits A through
G referenced herein, form the complete and exclusive agreement
between RCC and Nortel with respect to RCC’s purchase of CDMA
Products from Nortel described herein, and replace any prior oral
or written proposals, correspondence or communications regarding
said subject matter.
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
15
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
(Signature Page as Follows)
Rural Cellular Corporation
By:
Name: Richard P.
Ekstrand
Title: President and
CEO
Address:
State of Incorporation: Minnesota
Tax ID: 41-1693295
Date: 12/29/06
NORTEL NETWORKS INC.
By:
Name: Michael
Shappell
Title: Group Sales Director
Address:
Date: 12/29/06
Contract Number: 27365
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
16
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
Purchase and License Agreement with
Nortel Networks Incorporated
Support Plan Solutions - Base (
GR5374000)
Base Support Plan Solution: for a flexible network
maintenance solution enabling network operators to achieve maximum
value from their network investment by ensuring dependable service
levels and improving network performance.
The Nortel Base Support Plan provides a proactive
maintenance solution designed to achieve the business goals of the
operator by protecting its network investment.
The plan includes services such as Repair
Services, Technical Support, Corrective Content Management as well
as optional Network Discovery, and Software Release Service to help
keep systems functioning properly so they remain available to
handle the most critical applications and data.
This service helps enable operator success by:
|
·
|
Keeping the network finely tuned by receiving the
latest software release updates.
|
|
·
|
Maximizing return on invested capital.
|
|
·
|
Minimizing business risk by establishing fixed
support costs.
|
|
·
|
De-risking the operator’s time to profit
plan.
|
|
·
|
Improving and maintaining customer
satisfaction.
|
|
·
|
Minimizing customer dissatisfaction during
service interruptions.
|
|
·
|
Improving network performance.
|
|
·
|
Identifying network capacity issues.
|
|
·
|
Efficiently utilizing OPEX and resources for core
competencies.
|
|
·
|
Providing TAS/GRS restorative services in order
to maximize network operational Quality UP time.
|
|
·
|
Supplementing staff with top-notch technical
resources.
|
Base Support Plan Solution Services
The Base Support Plan Solution is a comprehensive
and proactive maintenance plan available to the operator. This plan
combines the key services that the operator needs for business
success.
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
17
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
The following components comprise the Base
Support Plan Solution:
Base Technical Support
Nortel Base Technical Support service provides
the network (hardware/software) with full technical assistance
during usual business hours and with emergency recovery 24 hours a
day, seven days a week
Repair - Return and Replace
Return and Replace service, a repair service from
Nortel, provides for the replacement of a defective Nortel Field
Replaceable Unit (FRU) with an equivalent FRU.
Third-Party Product Spares - Next
Day
The Third-Party Product Spares - Next Day service
provides for the next-day delivery and installation of replacement
Field Replaceable Unit (FRUs) for third-party products whether
supplied by Nortel or purchased by the customer.
Corrective Content Management
Nortel offers the Corrective Content Management
service for the download and application of patches that will be
used to enhance software currently installed in customer sites or
lab environments.
Additional Services
Software Release Service - Basic
Software Release Service - Basic provides
Operational Software for covered network devices.
Network Discovery Classic
Provides proactive intelligent information about
the network via web-based reports or PC applications,
including:
Support Plan Contract Terms
In the event that this support plan has not been
renewed or canceled in writing by the end of the initial term
("Service End Date"), the conditions of this support plan will be
automatically renewed as of the Service End Date ("Renewal
Period"). For coverage during the Renewal Period, Nortel will
provide the services and the customer will be billed in accordance
with the support plan as described herein with the charges
pro-rated on a monthly basis at the current monthly/element rate.
In the event that the customer cancels this service in writing
following the Service End Date, Nortel will bill the customer the
pro-rated monthly rate for the period from Service End Date through
the date written cancellation has been received by
Nortel.
***Information omitted and filed separately with
the Securities and Exchange Commission pursuant to a request for
confidential treatment.
18
|
CONFIDENTIAL TREATMENT
REQUESTED
|
Exhibit 10.14 Redacted
|
Base Technical Support
The Nortel Base Technical Support service
provides remote technical assistance and emergency recovery for
issues associated with the operation and maintenance of carrier
solutions provided by Nortel. Technical Support Services include
two service levels - Technical Assistance Service (TAS) and
Emergency Recovery (ER). ER is provided for the most severe
problems, classified as E1 and E2. TAS is provided for less severe
problems, classified as Business Critical, Major and
Minor.
The Nortel technical support organization will
provide the customer with remote assistance related to Nortel
system operation and maintenance issues affecting Nortel Carrier
products, as described in Appendix B.
The Nortel technical support organization will
answer calls 24 hours a day, seven days a week. Emergency Recovery
will be provided 24 hours a day, seven days a week.
The Nortel Base Support Plan provides TAS during
normal business hours. TAS will be provided by Nortel regional
technical assistance centers for Business Critical, Major, and
Minor problems (see Appendix B). Nortel strives to immediately
assign an engineer to the Major and Minor problems during normal
business hours.
Nortel business hours are 8 a.m. to 5
p.m. local standard time (continental North American customers
only), Monday through Friday, excluding Nortel holidays.
TAS provided outside of normal business hours will be billed at
the then-current hourly rates. These rates are subject to change
without notice. A purchase order must be provided to Nortel to
facilitate the billing of TAS provided outside of normal business
hours.
Technical Assistance Service (TAS)
This activity includes:
|
·
|
Diagnosing routine hardware/software
problems
|
|
·
|
Troubleshooting problems using diagnostic
utilities
|
|
·
|
Providing advice on how to detect and resolve
hardware- and network-related problems
|
|
·
|
Advising on issues requiring hardware
replacement
|
Note: Nortel will investigate the issue using
rea
|