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EXHIBIT 10.37Agreement on Short Message Service Cooperation

Cooperation Agreement

EXHIBIT 10.37Agreement on Short Message Service Cooperation You are currently viewing:
This Cooperation Agreement involves

SINA CORP | Guangdong Mobile Communications Corporation | Guangzhou Media Message Technologies, Inc.

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Title: EXHIBIT 10.37Agreement on Short Message Service Cooperation
Date: 3/15/2004
Industry: CMPSRV    

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exv10w37
 

Exhibit 10.37

Agreement on Short Message Service Cooperation

Party A: Guangdong Mobile Communications Corporation
Party B: Guangzhou Media Message Technologies, Inc.

Guandong Mobile Communications Corporation (hereinafter referred to as “Party A”) is a network operator approved by the competent authority in charge of information industry under the State Council, mainly engaged in providing mobile network telephone service (including voice message, data and multimedia) to the general public within Guangdong Province.
Guangzhou Media Message Technologies, Inc. (hereinafter referred to as “Party B”) uses wireless interconnections as its major platform to provide a range of mobile message services to customers who can access the Internet via mobile terminal or PCs.
To fully bring into play each party’s advantage in its respective service area and to provide Monternet short-message service to “GoTone” and “M-Zone” subscribers in Guangdong and other subscribers permitted by Party A, the parties hereby conclude the following agreement with respect to short-message service cooperation based on the principles of equal benefit, advantage sharing and mutual development.

Article 1 Contents of Cooperation Project

1)

 

As a provider of the short-messaging platform, Party A shall provide networking channels to Party B with compensation.

2)

 

Party B shall use Party A’s short-messaging system to provide the following information and application services to Party A’s “GoTone” and “M-Zone” subscribers and other subscribers permitted by Party A. Party B shall, according to subscribers’ customization requirements, provide timely information services with sound quality and quantity to subscribers.

3)

 

Party A shall use its billing and business supporting system to provide Party B with paid business billing and fee collection service.

Article 2 Party A’s Rights and Obligations

1)

 

Party A shall have the right to verify operation license for internet information services or operation license for telecom value-added services, credit certificate, business license, source of information, bank account and other materials relating to the normal operation of business provided by Party B.

2)

 

Party A shall provide short-message service to the short-message gateway provided by Party B, and shall be responsible for providing Party B with short-message gateway and short-message traffic volume control. Party A shall have the right to timely adjust short-message traffic volume according to its short-message center’s capacity.

3)

 

Any expansion of Party B’s business or its application to alter its business must be subject to Party A’s review within 10 days upon submission of related materials by Party B.

4)

 

Party A shall have the ownership of its subscribers and the right to learn the truth about Party B’s business and have the right to request Party B to provide Party A with customer information, business profile, log and statistics relating to Party B’s Monternet services.

 


 

5)

 

Party A shall have the right to stipulate management regulations of the Monternet services, performance examining items, and standards and documentation of customer services that Party B shall comply with and implement according to Party A’s requests. Party A shall carry out 1-2 examines on Party B’s performance every year according to the above-mentioned management regulations.

6)

 

Party A shall provide Party B with a system to identify and verify user registration and log-on information, which system shall be connected with Party B’s content service system, and the subscriber data recorded by such system shall be the controlling information on the subscribers’ using of Party B’s services.

7)

 

Party A shall provide Party B with a customer service number for the customer to make complaint and enquire calls. And Party A’s customer service center shall be the party to make final confirmation and distribution of Monternet customer service problems, Party B’s customer service personnel or customer service system shall assist Party A to analyze and deal with customers’ business-related complaints and enquiries. Party A shall have the right to forward to Party B customer enquiries and complaints caused by non-network communication problems arising from such business. Party A shall be liable for such customer enquires and complaints caused by network communication problems.

8)

 

Party A shall collect the service fee from subscribers for Party B based on Party A’s billing information.

9)

 

Party A shall provide Party B with the traffic volume information of the short-messages sent via the short-message gateway used by Party B. Such traffic volume information shall be the basis for the settlement of short-message communication fee.

10)

 

Party A shall have the right to verify the profit forecast of the parties provided by Party B to Party A prior to the commence of the service.

11)

 

Party A and Party B may jointly engage in marketing and customer advertisement. Party A shall have the right to request Party B to identify the brand of “MONTERNET” upon Party A’s examination and approval. In the event that Party B’s promotion and advertisement involves Party A’s corporate name and other brand specifications, it shall be subject to Party A’s prior examination and approval.

Article 3 Party B’s Rights and Obligations

1)

 

Party B shall provide Party A with true and reliable operation license for internet information services or operation license for telecom value-added services, credit certificate, business license, source of information and bank account and other materials relating to the normal operation of business, and guarantee that the billing for such information services complies with relevant regulations of the state pricing authority.

2)

 

Party B shall comply with relevant state policies, laws, decrees in regard to telecommunication and internet information. Party B shall ensure the information content provided by it not to violate relevant state laws, regulations and policies, and ensure not to use Party A’s system deliver nine categories of illegal information listed in Information Source Networking Information Safety and Security Liability Statement (Appendix 4). Party B shall be responsible for filtering the information content provided to subscribers (including the information content edited by subscribers via Party B’s websites), and eliminating each sort of unhealthy or illegal information.

 


 

3)

 

In the event that Party A receives customers complaints with respect to transmitting illegal information, Party B shall furnish Party A’s customer service department its preliminary response within 2 hours and find out the reasons within one working day, and Party B shall be responsible for immediately ceasing transmitting illegal information.

4)

 

Party B shall verify subscribers’ true identity and display calling number along with the short-message, and no anonymous short-message or short-message with only nick name displayed shall be delivered to other subscribers’ mobile telephone (except chatting business of virtual community).

5)

 

Party B shall strictly control any function of group short-message service provided by it and ensure a piece of short-message can be delivered to at most 1-2 calling numbers.

6)

 

During the term of this Agreement, Party B shall not, through either channel and on either level of business, connect Party A’s mobile data application business and the third party with each other. Party B shall establish a separate database for Party A’s Mobile subscribers (135-139), which is separated from that for the subscribers of the third parties. Party B shall not, by means of any sort of business (including short-message chatting, edited short-message and delivering short-message via internet, etc.) and at its own discretion, realize disguised connection between Monternet business and the third party.

7)

 

Within the term of this Agreement, Party B shall not deliver advertisement or other irrelevant information to subscribers. Any expansion or alternation of Party B’s business shall be subject to Party A’s review and approval, and be verified by Party A’s billing examination. Party B shall duly furnish Party A the business materials that need to be accepted by Party B (as of the date of this Agreement, the services provided by Party B are listed as Appendix 3 hereto.)

8)

 

Within the term of this Agreement, Party B shall furnish Party A, according to Party A’s requirement, a report with the data including situation of subscriber development, subscriber classification, subscriber using customs, and business forecast, etc., and duly transfer Party A the subscribers materials necessary for managing such business, and ensure that Party A’s subscriber database is upgraded. Party A shall keep such information confidential in according with Article 6 “Confidential Clause”. Party B shall be responsible for providing system to keep a log and shall keep historical records for at least one month.

9)

 

Party B shall ensure that subscribers are well aware of the price, content and the means by which such services are provided prior to the subscribers accept each service provided.

10)

 

On the basis of the principle of voluntaries, Party B shall obtain subscriber’s consent prior to Party B providing its services, and shall, according to subscribers’ customization requirements, provide subscribers with duly information service with correct quality and quantity.

11)

 

Party B shall comply with and implement Party A’s management regulations, standards and documentation of customer service with respect to Monternet business, and accept Party A’s inspection and supervision. If Party B withdraws from providing Monternet service for whatever reason (including compulsory withdraws in Party A’s examination), Party B shall be responsible for providing a one-month grace period, within which Party B shall continue providing its service and make an announcement of ceasing service on its website (WWW/WAP) or through other channels.

12)

 

Party B shall be responsible for handling customer enquiries and complaints caused by each non-internet communication problem in such business, and establish effective channels for complaints that shall be directed to Party A’s customer service center. Party B shall assume the

 


 

 

 

ultimate liability to customer for those customer complaints for which neither Party A nor Party B can reasonably explain.

13)

 

Party B shall be responsible for furnishing Party A the bill of information fee collected for short-message information service. The format of such list must be compliance with the data format provided by Party A.

14)

 

Party B shall be solely liable for tax payment on its profit.

15)

 

Party A shall issue a formal invoice to Party A for such information service fee collected from Party A.

16)

 

Party B shall actively engage itself in marketing and customer promotion. The content of Party B’s promotion and advertisement shall include the “MONTERNET” brand as required by Party A.

17)

 

Within 6 months after the entry into force of this Agreement, Party B shall not, in Guangdong Province, conduct the same or similar short-message business listed in the Appendix of this Agreement with the third party.

Article 4 Maintenance Responsibilities

1)

 

Responsibilities for maintenance of the parties shall be divided at the point where the parties’ equipments connect; each Party shall perform its respective obligations to ensure the normal operation of its business.

2)

 

Detailed responsibilities of the parties are listed in Appendix 1 hereto.

Article 5 Billing and Settlement

1)

 

Party A shall be entitled to the short-message communication fee arising from subscribers’ or Party B’s using of short-message function. Party B shall be entitled to the information service fees paid by subscribers. Party A shall provide Party B with the service of collecting information fees and charge certain collecting service fee.

2)

 

If subscribers refuse to pay the information fees due to the quality of Party B’s service, such unpaid sum shall be deducted from Party B’s information fees.

3)

 

If Party B fails to furnish the bill of information fees collected according to time and format required, Party A shall not include such sum in the information fees collected for Party B and Party B shall be solely liable for any consequence arising therefrom.

4)

 

Detailed method for billing and settlement is set forth in Appendix 2 hereto.

Article 6 Reward and Punishment Provision

1)

 

If any of the following occurs, Party A shall have the right to request Party B to immediately rectify, and according to the real situation deduct the information fees collected by Party A. Party A shall have the right to immediately terminate the Parties’ cooperation when the circumstances are particularly serious.

 

i)

 

Party B violates relevant state policies, laws and decrees with respect to telecommunication and internet information.

ii)

 

The contents of information provided by Party B constitute violation of relevant state laws, regulations and policies, or Party B uses Party A’s system to deliver nine categories of illegal information listed in Information Source Networking Information Safety and Security Liability Statement (Appendix 4).

 


 

iii)

 

Party B mischarge or arbitrarily charge fees from subscribers and the circumstances are serious.

iv)

 

Subscribers strongly complain the quality of Party B’s service.

v)

 

Party B fails to use Party A’s company name and other brand standards in Party B’s promotion and advertisement as required, and results in negative social impact.

vi)

 

Party B uses Party A’s mobile data application business to connect with the third party, or, by means of any sort of business (including short-message chatting, edited short-message and delivering short-message via internet, etc.) and at its own discretion, realize disguised connection between Monternet business and the third party.

vii)

 

The subscribers are seriously affected by Party B’s system testing, activation modification, which results in strong complaints from subscribers.

viii)

 

Party A’s network system is damaged due to Party B’s system testing, activation and modification.

ix)

 

Other conducts of Party B constitute violation of this Agreement.

 

2)

 

If any of the following occurs, Party A shall have the right to terminate the Parties’ cooperation or not to renew this Agreement.

i)

 

Party B provides Party A with false operation license for internet information services or operation license for telecom value-added services, credit certificate, business license, source of information and bank account and other materials relating to the normal operation of business, or the fees of information services provided by Party B is not in compliance with relevant regulations of the state pricing authority.

ii)

 

Party B’s examining performance ranks twice consecutively among bottom 5, and no effect arises from rectification.

iii)

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