This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
MEDICARE
PART B PHARMACY AND MEDICAL SUPPLIES
PROVIDER AND SERVICES AGREEMENT
THIS
MEDICARE PART B PHARMACY AND MEDICAL SUPPLIES PROVIDER AND SERVICES
AGREEMENT (the
“Agreement” ) is entered into as of this 11th
day of December, 2008 (the “Effective Date” ) by
and between Express Scripts, Inc. ( “ESI” ),
having a principal place of business at One Express Way, St. Louis,
Missouri 63121 and United States Pharmaceutical Group, LLC dba
NationsHealth (collectively, “NationsHealth” ),
having a principal place of business at 13630 NW 8
th
Street,
Suite 210, Sunrise, FL 33325.
WHEREAS
, ESI
administers Medicare Part B Sponsor Programs for its Plan
Sponsors (as defined in Section 1.19 and 1.24 of this
Agreement, respectively), which programs include claims
administration and other pharmacy benefit management services;
and
WHEREAS
, in order
to fulfill its service obligation to its Plan Sponsors, ESI
maintains a variety of services relating to the delivery of
pharmacy benefits and prescription services; and
WHEREAS
, ESI
desires to offer to its Plan Sponsors certain Medicare Part B
(as defined in Section 1.15) services, including coordination
of care, fulfillment and reimbursement services, for specific
Medicare Part B Program Drugs and/or Supplies (as defined in
Section 1.17); and
WHEREAS
,
NationsHealth performs, among other things, some of the Medicare
Part B services that ESI desires to provide to its Plan
Sponsors; and
WHEREAS
, ESI
desires for NationsHealth to provide to ESI, and NationsHealth
desires to provide to ESI, the Medicare Part B services
required by ESI as set forth in this Agreement.
NOW,
THEREFORE , for good
and valuable consideration, the receipt and sufficiency of which
are hereby acknowledged, ESI and NationsHealth hereby agree as
follows:
1.
DEFINITIONS . As used in this Agreement, each of the
following terms (and the plural thereof, when appropriate) shall
have the meaning set forth herein, except where the context makes
it clear that such meaning is not intended:
1.1
“Affiliate” means, as to either party:
(a) any division of a party other than the division(s) with
direct responsibility for carrying out the party’s
obligations under this Agreement, and (b) any corporation or
other entity which, directly or indirectly, through one or more
intermediaries, controls (i.e., possesses, directly or indirectly,
the power to direct or cause the direction of the management and
policies of an entity, whether through ownership of voting
securities, by contract, or otherwise), is controlled by, or is
under common control with such party.
1.2
“Business Day(s)” means all days except national
holidays observed by NationsHealth in the ordinary course of its
business. All references to “day(s)” are to calendar
days unless Business Day(s) is specified.
1.3
“CMS” means the Centers for Medicare and
Medicaid Services or any successor agency with the authority to
administer the Medicare Part B program.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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© 2007 Express Scripts, Inc.
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reserved.
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Medicare Part B
Agreement
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This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
1.4
“Copayment/Coinsurance” means that portion of
the total charge for each prescription drug or supply, including
Medicare Part B Program Drugs and/or Supplies, that an
Eligible Member is required to pay to NationsHealth or to the
NationsHealth Pharmacies pursuant to such individual’s
coverage under Medicare Part B and such individual’s
Medicare Part B Sponsor Program and the provisions of
Section 3.6 of this Agreement.
1.5
“DAW Code” means the “dispense as
written” codes as developed by the NCPDP, as it may be
revised from time to time.
1.6
“Deductible” means the specified dollar amount
that an Eligible Member must pay each calendar or contract year
before Medicare Part B begins to make payments on eligible
Medicare Part B Program Drugs and/or Supplies.
1.7
“Disclosing Party” means that party that
discloses Confidential Information to the Receiving Party (as
defined in Section 1.29) as further described in
Section 8 of this Agreement.
1.8
“Electronic Channel” shall have the meaning
ascribed to it in Section 6.3 of this Agreement.
1.9
“Eligibility Files” shall have the meaning
ascribed to it in Section 3.3(a) of this Agreement.
1.10
“Eligible Member” means an individual eligible
to receive prescription benefit management services under the terms
of an agreement entered into by that individual’s Plan
Sponsor and ESI, who is eligible to receive services under Medicare
Part B and who is eligible to receive services under such
individual’s Medicare Part B Sponsor Program.
1.11
“EOB” means explanation of benefits received
from CMS or other third party payor.
1.12
“ESI Medicare Part B Program” means the
Medicare Part B program offered to Plan Sponsors by ESI,
including certain services such as fulfillment, other payor source
coordination, reporting and reimbursement coordination
services.
1.13
“ESI Member” means any individual, including an
Eligible Member, that was introduced to NationsHealth by or through
ESI or a Plan Sponsor, that utilizes NationsHealth for the
provision of Services (as defined in Section 1.30) hereunder
to which NationsHealth has not dispensed any drugs or supplies in
the immediately preceding [* * *] period prior to the date
on which NationsHealth receives: an Eligibility File containing
such individual’s name and other identifying information from
ESI; a Prescription Request or Supply Order from ESI or identifying
information from an Eligible Member or any other source, such as
the Eligible Member’s name, a Prescription Request or Supply
Order.
1.14
“Identification Card” means the printed
identification card issued to or obtained online by the Eligible
Member pursuant to the applicable Medicare Part B Sponsor
Program.
1.15
“Medicare Part B” means the optional
government health insurance program for the aged and some disabled
persons, which covers doctors’ services, outpatient hospital
care, and other medical services that are medically necessary, and
in some cases preventative, which Medicare Part A does not
cover.
1.16
“Medicare Part B Program Drug(s)” means the
drugs set forth in Exhibit B , attached hereto
and incorporated herein by this reference, which are reimbursable
by CMS under Medicare Part B and provided to Eligible Members
under the Medicare Part B Sponsor Program. ESI and
NationsHealth may mutually agree in writing to modify, amend,
delete or add to the Medicare Part B Program Drugs list set
forth in Exhibit B .
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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2
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
1.17
“Medicare Part B Program Drugs and/or
Supplies” means Medicare Part B Program Drugs and/or
Medicare Part B Program Supplies.
1.18
“Medicare Part B Program Supplies” means
the supplies, including blood glucose monitoring systems and other
durable medical equipment set forth in Exhibit B
, which are reimbursable by CMS under Medicare Part B and
provided to Eligible Members under the Medicare Part B Sponsor
Program. ESI and NationsHealth may mutually agree in writing to
modify, amend, delete or add to the Medicare Part B Program
Supplies list set forth in Exhibit B
.
1.19
“Medicare Part B Sponsor Program(s)” means
any group or individual plan, policy, agreement or other
arrangement sponsored or issued by a Plan Sponsor and administered
by ESI pursuant to an agreement between the Sponsor and ESI, which
includes pharmacy services and supplies or benefits related to
utilization of Medicare Part B Program Drugs and/or Supplies
under Medicare Part B provided to Eligible Members.
1.20
“Medicare Part D” means the voluntary
federal program to subsidize the costs of prescription drugs for
Medicare beneficiaries, enacted as part of the Medicare
Prescription Drug, Improvement, and Modernization Act of 2003, 42
C.F.R. § 423.1 et seq. (the “MMA”), as
further described in the MMA and any and all rules, regulations and
official guidance promulgated by CMS in the implementation of the
Act and the prescription drug benefit.
1.21
“NCPDP” means the National Council for
Prescription Drug Programs.
1.22
“NationsHealth Pharmacy” means a pharmacy or
other Medicare Part B provider listed on
Exhibit C , attached hereto and incorporated
herein by this reference, that provides the Medicare Part B
Program Drugs and/or Supplies set forth in
Exhibit B, which is owned by NationsHealth,
operating under a name and logo owned by NationsHealth, and located
in a state whose rules and statutes allow for the implementation of
this Agreement. The NationsHealth Pharmacy(ies) also operates as an
intake and dispensing center for Medicare Part B Program
Supplies.
1.23
“Operation Guide” means the written guide
containing the interface specifications and describing the
practices, rules, operational requirements and policies and
procedures established by ESI for the ESI Medicare Part B
Program, necessary for the implementation of the Services provided
hereunder, which is more fully described in Section 6. [* *
*]
1.24
“Plan Sponsor” means any health maintenance
organization (HMO), insurance company, employer or other
organization having some financial responsibility for the payment
of Medicare Part B Program Drugs and/or Supplies provided to
Eligible Members under a Medicare Part B Sponsor Program and
Medicare Part B for which ESI has directly or indirectly
agreed to provide pharmacy benefit management and related services,
and which is designated by ESI, in its sole discretion, for
inclusion in the ESI Medicare Part B Program under this
Agreement .
1.25
“Plan Sponsor Formulary” means the list of
Medicare Part B Program Drugs and/or Supplies for which a Plan
Sponsor provides secondary coverage under its Medicare Part B
Sponsor Program, if such list does not include all Medicare
Part B Program Drugs and/or Supplies.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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3
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
1.26
“Prescription Request” means a request to fill a
prescription that is for a Medicare Part B Program Drug that may be
eligible for reimbursement under Medicare Part B and/or a
Medicare Part B Sponsor Program.
1.27
“Provider Certification” means the information
form set forth in Exhibit D , attached hereto
and incorporated herein by this reference, and completed by
NationsHealth (and each of the NationsHealth Pharmacies) prior to
the Effective Date of this Agreement and updated by NationsHealth
(and the NationsHealth Pharmacies, as applicable) as information
therein changes as more specifically described in
Section 3.1(d) of this Agreement.
1.28
“Provider Manual” shall mean the written
handbook describing the practices, rules, operational requirements
and policies and procedures established by ESI for its providers,
including regarding their provision of services to Eligible
Members. It shall be NationsHealth’s responsibility to check
for any updates to the Provider Manual. The Provider Manual may be
revised from time to time by ESI in its sole discretion.
ESI’s Provider Manual may be obtained at:
https://pharmacy.express-scripts.com/esi_pharmacy/portal_index
.
1.29
“Receiving Party” means the party that receives
Confidential Information from the Disclosing Party as further
described in Section 8 of this Agreement.
1.30
“Services” means the services provided by
NationsHealth as set forth in Section 3 of this Agreement and
further described in the Operation Guide.
1.31
“Supply Order” means an order that is for
Medicare Part B Program Supplies that may be eligible for
reimbursement under Medicare Part B and/or a Medicare
Part B Sponsor Program.
2.
RESPONSIBILITIES OF ESI .
2.1
Informing Plan Sponsors. ESI may inform those Plan
Sponsors, which ESI determines would benefit from utilizing
ESI’s Medicare Part B Program, that it utilizes
NationsHealth to provide Medicare Part B services under the
ESI Medicare Part B Program. For purposes of this
Section 2.1, the term “inform” may include the
following activities: (a) [* * *]
2.2
Additional Services Provided by ESI. ESI shall be
responsible for providing the following to
NationsHealth:
2.3
Formulary Oversight . [* * *]
3.
SERVICES PROVIDED BY AND RESPONSIBILITIES OF
NATIONSHEALTH .
3.1
Generally; Covered Product List and Competitive Bidding;
Regulatory Compliance; Credentialing and Recredentialing
.
(a)
Generally . NationsHealth shall provide to ESI the
Services described and set forth in Section 3 of this
Agreement, which are necessary for ESI to implement the ESI
Medicare Part B Program. Such Services shall be provided in
accordance with the specifications, conditions and time periods set
forth in this Agreement, including in the Exhibits appended hereto
and in a professional manner in compliance with the highest
industry standards, care, skill, and diligence. Accordingly,
NationsHealth shall, and shall cause the NationsHealth Pharmacies
to, provide
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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4
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
Services
hereunder, including the dispensing of Medicare Part B Program
Drugs and/or Supplies: (i) under the supervision of a licensed
pharmacist (in the case of Medicare Part B Program Drugs);
(ii) in accordance with all applicable laws, rules and
regulations; (iii) in accordance with the applicable Medicare
Part B Sponsor Program and Plan Sponsor Requirements, if any;
(iv) in accordance with ESI’s on-line messaging that
such NationsHealth Pharmacy receives from ESI; and (v) in
accordance with this Agreement, the Provider Manual, the Operation
Guide, any applicable quality assurance program(s), and any ESI
policy and procedure. Without limiting the generality of the
foregoing, NationsHealth shall, and shall cause the NationsHealth
Pharmacies and its and their employees, independent contractors and
agents who perform Services hereunder, to perform such Services in
accordance with the highest professional standards prevailing in
the community at the time such Services are rendered, not engage in
any conduct that would jeopardize the health, welfare or safety of
any Eligible Member, and at all times use and employ such
individual’s best efforts and skills, and exercise such
individual’s professional judgment in the rendering of
Services hereunder. In furtherance of the foregoing, ESI shall have
no responsibility for determining the suitability of any Medicare
Part B Program Drug and/or Supply for use by any Eligible
Member, including, without limitation, any drug-allergy, drug-drug
or other adverse drug reaction likelihood or possibility, all of
which responsibility will be retained and discharged solely by
NationsHealth. [* * *] NationsHealth shall obtain the
information from ESI by accessing ESI’s online claims
adjudication system and Eligibility Files. The parties agree to
develop a mutually acceptable process for accessing such
information. The relationship between NationsHealth and any
Eligible Member is that of medical equipment and/or pharmaceutical
provider and patient. Nothing in this Agreement shall be construed
to require NationsHealth to provide any Services if, in
NationsHealth’s professional judgment, such Service should
not be provided. Notwithstanding the provisions of
Section 3.10 (Non-Discrimination), nothing in this Agreement
shall limit NationsHealth pharmacists’ right to communicate
freely with Eligible Members, including the right to inform
Eligible Members of Services which the NationsHealth pharmacist
believes are appropriate or necessary and are included in the scope
of this Agreement.
(b)
Covered Product List and Competitive Bidding . [*
* *]
(c)
Regulatory Compliance . NationsHealth shall be
responsible for ensuring CMS regulatory compliance as it pertains
to the Services it provides hereunder.
(d)
Credentialing and Recredentialing .
(1)
Generally . NationsHealth and the NationsHealth
Pharmacies shall be eligible to provide services hereunder,
including dispensing Covered Medications, only upon satisfaction of
any credentialing and/or recredentialing and additional
requirements imposed by ESI, including, subject to subsection
3.1(d)(2), the prompt completion of, and the provision of prompt
written notice with any updates to, the Provider
Certification.
(2)
Delegation . NationsHealth shall cause a
representative of each NationsHealth Pharmacy to complete and
return to NationsHealth, who will promptly return to ESI, all
credentialing and recredentialing materials required by ESI from
time to time, including the provider Certification set forth in
Exhibit D . [* * *] Notwithstanding any
of the foregoing, NationsHealth shall maintain such
credentialing/recredentialing information in a readily retrievable
format. Subject to all other conditions of acceptance, the parties
acknowledge and agree that no NationsHealth Pharmacy shall be able
to participate in any ESI network until such Provider Certification
form or Exhibit E , as applicable, is received,
accepted and approved by ESI. NationsHealth shall be required to
obtain up-to-date information on each NationsHealth Pharmacy and
must update the Provider Certification [* * *] by:
(i) requesting that each NationsHealth Pharmacy complete a new
Provider Certification and remit the same to NationsHealth, who
will forward the same to ESI; [* * *] . Notwithstanding the
immediately preceding sentence, in the event there is any change to
the information contained in the Provider Certification relating to
NationsHealth or any NationsHealth Pharmacy, NationsHealth shall
provide prompt written notice of such change(s) to ESI. [* *
*] In the event NationsHealth is responsible for maintaining
credentialing and recredentialing information, including the
Provider Certifications or the information contained therein,
NationsHealth acknowledges and agrees to provide a copy of the same
to ESI [* * *] of any request made by ESI.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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5
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
(3)
New Pharmacy Locations Added . Notwithstanding the
foregoing, as new NationsHealth Pharmacies are added to
NationsHealth (vis-à-vis, an updated
Exhibit C ), the parties acknowledge and agree
that a location shall not be considered participating under this
Agreement until ESI has received written notice in substantially
the same form as the notice set forth in
Exhibit F , attached hereto and incorporated
herein by this reference, from NationsHealth that a new location
has been added, it has received the NationsHealth Pharmacy’s
Provider Certification (or the equivalent information) and the
representations and warranties in Exhibit E are
applicable to such new location and ESI has accepted and approved
such NationsHealth Pharmacy for participation.
(4)
Failure to Comply . In the event NationsHealth fails
to promptly complete or at any time provide prompt updated
information to the Provider Certification or fails to comply with
any other credentialing/recredentialing requirements required by
ESI from time to time, such failure shall constitute a breach of
this Agreement and ESI may terminate NationsHealth or any
NationsHealth Pharmacy in accordance with the provisions of
Section 5.2(b) of this Agreement. For purposes of this
Section 3.1(d), “prompt” and
“promptly” shall mean: (i) with respect to initial
credentialing, prior to the Effective Date of this Agreement; and
(ii) with respect to recredentialing or any notification that
information has changed, within [* * *] of the request for
recredentialing or any change in information.
3.2
Receipt and Verification of Prescription Request or Supply
Order . Subject to the verification of eligibility as
described in Section 3.3, [* * *] . NationsHealth
further agrees that: [* * *] and (iii) it shall be
solely responsible for the accuracy of any such prescription or
supply authorization and the dispensing thereof by
NationsHealth.
3.3
Verification of Coverage and Eligibility; Determination of
Coverage Under Medicare Part B .
(a)
Eligibility Files and Initial Eligibility Check . ESI
shall provide to NationsHealth Plan Sponsor eligibility files as
set forth in greater detail in the Operation Guide (the “
Eligibility Files ”). [* * *]
(b)
Determination of Coverage under Medicare Part B
. Subject to the provisions of Section 3.3(a), upon
receipt of a Prescription Request or Supply Order, or a call or
other contact from an Eligible Member, NationsHealth shall require
each Eligible Member requesting Medicare Part B Program Drugs
and/or Supplies to present the information on such
individual’s Identification Card. The NationsHealth Pharmacy
shall take such other reasonable steps to determine that the
presenter of the information on the Eligible Member’s
Identification Card is: (i) the Eligible Member or such
Eligible Member’s covered dependent; and (ii) check the
Eligibility Files to determine that such individual is eligible for
benefits under Medicare Part B. [* * *]
3.4
Dispensing; When Additional Information is Necessary;
Commingling of Medicare Part B and Medicare Part D and
Plan Sponsor Formulary Deviations; Special Handling; Education
Outreach .
(a)
Dispensing . Upon receipt of a Prescription Request
or Supply Order, NationsHealth shall have [* * *] to process
and dispense such Prescription Request and/or Supply
Order.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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6
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
(b)
Additional Information Necessary To Complete A
Request . In the event NationsHealth requires additional
information necessary to complete the Prescription Request and/or
Supply Order, it shall request the information needed from the
appropriate individual or entity.
(d)
Special Handling and Delivery . NationsHealth agrees
and acknowledges that the delivery of Medicare Part B Drugs
and/or Supplies may require special handling, e.g. refrigeration,
oversized shipping, etc. NationsHealth shall use its best efforts
to adhere to any such special handling instructions and/or
requirements. NationsHealth shall ensure delivery of each dispensed
Prescription Request and Supply Order and will track the delivery
thereof to the Eligible Member in accordance with all applicable
laws, rules and regulations, including the Medicare Part B
rules and regulations. NationsHealth acknowledges and agrees that
Plan Sponsors may have preferences for shipping carriers used by
NationsHealth (i.e., use or non-use of a specific carrier) to
deliver Prescription Requests and Supply Orders and shall abide by
such preferences, which shall be communicated to NationsHealth by
ESI as applicable.
3.5
Claims Submission and Processing When Secondary Coverage;
Coordination of Benefits .
(a)
Generally . Subject to the coordination of benefits
requirements contained in Section 3.5(b) of this Agreement,
NationsHealth agrees that it shall not, and shall cause the
NationsHealth Pharmacies to not, submit a claim to ESI until it has
preliminarily determined that the individual requesting the
Medicare Part B Program Drugs and/or Supplies is eligible for
Medicare Part B benefits, is eligible for benefits under the
Medicare Part B Sponsor Program and that the Prescription
Request or Supply Order presented is valid and issued in accordance
with applicable laws, rules and regulations and accepted and
verified by NationsHealth as described in Section 3.2 of this
Agreement. ESI shall have the right to reverse any claim submitted
by NationsHealth and offset such amount owed against any amount
owing to NationsHealth by ESI for any claim improperly submitted by
NationsHealth wherein NationsHealth or the NationsHealth Pharmacy
failed to correctly check an individual’s eligibility for
Medicare Part B benefits under the Medicare Part B
Sponsor Program or verify that the Prescription Request or Supply
Order was issued in accordance with applicable laws, rules and
regulations as described in Section 3.2 of this
Agreement.
(b)
Submission and Coordination of Benefits . Subject to
the requirements of Section 3.6 of this Agreement, claims shall be
submitted only for Eligible Members in accordance with the
remainder of this Subsection 3.5(b), the Provider Manual and the
Operation Guide. NationsHealth shall, and shall cause the
NationsHealth Pharmacies to, [* * *] Claims submission shall
include the specific information set forth in the Provider Manual
and any additional information required by ESI necessary for ESI to
process the claim. If a claim cannot be transmitted [* * *]
as set forth in the Provider Manual for any reason, the
NationsHealth Pharmacy shall make reasonable attempts to retransmit
the claim. If such retransmissions fail, the NationsHealth Pharmacy
shall follow the procedures for transmission failures contained in
the Provider Manual. NationsHealth shall provide to ESI, at a
minimum, all Prescription Request and/or Supply Order and
reimbursement information necessary for ESI to adjudicate the
secondary coverage. Once known by ESI, ESI will notify
NationsHealth of the amount of secondary coverage payable by Plan
Sponsor and will remit such amount to NationsHealth in accordance
with the provisions set forth in Exhibit G of
this Agreement. [* * *]
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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7
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
(c)
Reversals for Returns . Any claims that were approved
for payment by ESI and then returned by the Eligible Member, in
whole or in part, shall be reported to ESI [* * *] . Unless
a shorter time period is required by a Plan Sponsor or law (and
then in accordance with such Plan Sponsor’s requirements or
the law), NationsHealth shall process returns received on a [* *
*] basis and reconcile such returns within [* * *] of
the return received date. NationsHealth will submit a
reconciliation report along with a refund check for the returned
claims which were paid by ESI within [* * *] of the return
received date. In the event NationsHealth fails to remit the refund
check to ESI or there is a discrepancy regarding the amount due to
ESI, ESI may offset such amounts owed to ESI against amounts owed
or owing to NationsHealth.
(d)
Cooperation . NationsHealth shall, and shall cause
the NationsHealth Pharmacies to, cooperate with ESI and to provide
any information reasonably requested by ESI in order to verify any
information submitted with a claim necessary to pay the
claim.
3.6
Collection of Deductibles, Copayments and Shipping Charges;
Reimbursement from Medicare Part B Carrier; Member
Hold-Harmless; Violation .
(a)
Deductibles and Copayments; Shipping Charges .
NationsHealth shall, and shall cause the NationsHealth Pharmacies
to, use its best efforts to collect from each Eligible Member:
(i) such individual’s Deductible, if applicable, as
indicated by the individual’s Medicare Part B carrier;
and (ii) the applicable Copayment indicated by ESI [* *
*] as a result of the submission by NationsHealth of the
coordination of benefit claim, in accordance with the Provider
Manual. Deductibles and Copayments may not be waived or discounted
except as permitted by law. Unless directed by ESI in writing and
in accordance with applicable law, NationsHealth shall not collect
any greater amount or any other taxes, fees, surcharges or
compensation from any Eligible Member for any Medicare Part B
Program Drugs and/or Supplies or related services provided in
connection therewith. [* * *] In no event will ESI be liable
for any Deductible, Copayment or shipping charges, unless such
Deductible, Copayment or shipping charge is covered by the Plan
Sponsor as a result of the coordination of benefits.
(b)
Reimbursement from Medicare Part B Carrier .
NationsHealth shall use its best efforts to seek reimbursement from
the appropriate Medicare Part B carrier (the
“Carrier ”) for such Medicare Part B
Program Drugs and/or Supplies dispensed by NationsHealth under this
Agreement. Consequently, NationsHealth shall submit primary claims
to the Carrier within [* * *] of dispensing the Medicare
Part B Program Drugs and/or Supplies. In connection with the
Services, only after determining that an individual is a Medicare
Part B beneficiary and an Eligible Member shall NationsHealth
generate and submit a CMS 1500 form or the electronic equivalent,
and any other form necessary, to receive reimbursement from the
Carrier under Medicare Part B. [* * *] NationsHealth
agrees that if a Carrier does not approve the claim because the
claim submission was incomplete, NationsHealth will resubmit the
claim with the complete and/or correct information. With respect to
claims submitted to CMS for reimbursement under Medicare
Part B that are appealed and therefore, go through the
Medicare claims appeal process, the parties agree to work in good
faith with the applicable Plan Sponsor so that the claim may be
submitted [* * *] . Notwithstanding the foregoing, in the
event that ESI denies a claim for timely filing or any other
reason, NationsHealth shall be permitted to submit the claim to the
secondary or tertiary insurance.
(d)
Violation . In the event ESI determines that
NationsHealth (or any NationsHealth Pharmacy) has violated any
portion of this Section 3.6 by inappropriately collecting
amounts to which it is not entitled, then ESI shall have the right
to offset such inappropriate amounts collected against any amounts
owed to NationsHealth by ESI.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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Medicare Part B
Agreement
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8
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
3.7
Maintenance of Shipping Log . NationsHealth shall,
and shall cause the NationsHealth Pharmacies to, maintain a
shipping log (or other evidence specifically approved in writing by
ESI), which at a minimum is incompliance with CMS guidelines. The
shipping log will include entries documenting the shipment and
proof of delivery of each Medicare Part B Program Drug and/or
Supply dispensed to Eligible Members. Since the Medicare
Part B Program Drug(s) and/or Supplies are mailed or shipped
to the Eligible Member, NationsHealth must obtain from the delivery
carrier, and maintain verification of (if not maintained in written
format, then in a format that is readily retrievable and easily
converted to written format), proof of delivery of the Medicare
Part B Program Drug(s) and/or Supplies sent to the Eligible
Member. ESI shall not be liable for payment of any claims for
Medicare Part B Program Drug(s) and/or Supplies that are not
properly documented in the shipping log via delivery verification
and proof of delivery as required hereunder. ESI may reverse claims
for Medicare Part B Program Drug(s) and/or Supplies not
verifiable through the shipping log (or other applicable evidence
as determined by ESI in its sole discretion) and offset any amount
owing to ESI against amounts owed to NationsHealth as more
specifically set forth in Section 3.14 (Audit) of this
Agreement regarding audits and in the Provider Manual.
3.8
Consultation Services . NationsHealth shall, and
shall cause the NationsHealth Pharmacies to, provide reasonable and
appropriate drug product consultation and counseling services.
Reasonable and appropriate consultation and counseling services
shall include, as a minimum, such consultation and counseling as
required by applicable federal and state laws, rules and
regulations and Medicare Part B.
3.10
Non-Discrimination . NationsHealth shall not, and
shall cause the NationsHealth Pharmacies to not, refuse to provide
Services required under Medicare Part B or any Medicare
Part B Sponsor Program or attempt to disenroll any Eligible
Member. NationsHealth agrees, and shall cause the NationsHealth
Pharmacies to agree, to render Services hereunder to Eligible
Members in the same manner and with the same standards as offered
to other customers. NationsHealth shall, and shall cause the
NationsHealth Pharmacies to, not discriminate in the performance of
Services hereunder against any Eligible Member because of race,
national origin, color, ancestry, sex, marital status, sexual
orientation, religion, age, medical condition, health status,
disability, political convictions, source of payment or
participation in Medicare Part B or any Medicare Part B
Sponsor Program. NationsHealth agrees that the administrative and
billing practices applied for products and services that are not
Medicare Part B Program Drugs and/or Supplies provided to
Eligible Members shall be no less favorable than such practices
applied to other customers.
3.11
Compliance with Agreement; Laws; Licenses and Permits
. NationsHealth shall, and shall cause the NationsHealth Pharmacies
and its and their personnel to, be bound by and comply with the
provisions of this Agreement and all applicable laws, rules and
regulations including, but not limited to, fraud, waste and abuse
laws and applicable state boards of pharmacy and other applicable
governmental bodies’ laws, rules and regulations.
NationsHealth shall obtain and maintain in good standing, and shall
cause each NationsHealth Pharmacy and pharmacist to obtain and
maintain in good standing, at all times, all required federal,
state and local licenses, certificates and permits that are
necessary to allow NationsHealth, the NationsHealth Pharmacies and
pharmacists (as applicable) to dispense and/or supply Medicare
Part B Program Drugs and/or Supplies (as applicable) to
Eligible Members, and any other certificates or qualifications that
may be reasonably required by ESI from time to time. NationsHealth
shall notify ESI in writing immediately in the event of any
suspension, revocation, restriction, limitation or any other
disciplinary action taken against or placed on any such license,
certificate or permit or any suspension, restriction, limitation or
exclusion from participation in any federal or state health care or
other government program. NationsHealth shall (and shall cause the
NationsHealth Pharmacies and pharmacists to) provide evidence of
such good standing, certification and licensure without charge to
ESI, a Plan Sponsor or a designee of ESI or Plan Sponsor within
five (5) days of written request by ESI.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
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Confidential and
Proprietary
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All rights
reserved.
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|
Medicare Part B
Agreement
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9
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
(a)
With Medicare Part B Sponsor Program and Plan Sponsor
Requirements . NationsHealth shall, and shall cause the
NationsHealth Pharmacies to, comply with each Medicare Part B
Sponsor Program and the Plan Sponsor Requirements communicated to
NationsHealth or NationsHealth Pharmacies in writing from time to
time, including by facsimile, electronic mail transmission, or
through [* * *] . Failure to comply may result in sanctions,
up to and including, termination as otherwise set forth in the
Provider Manual. Additionally, NationsHealth agrees, and it shall
cause the NationsHealth Pharmacies to agree, that it shall not
engage in any activity that would have or has the effect of or
encourages an Eligible Member to not submit a claim for Medicare
Part B Program Drugs and/or Supplies to such Eligible
Member’s Plan Sponsor for coverage under the Member’s
Medicare Part B Sponsor Program, provided that the submission
of claims by NationsHealth in accordance with this Agreement shall
not be deemed to violate this sentence.
(b)
With ESI’s Quality Assurance Programs (e.g., UR, QA,
etc.), Formularies and Provider Manual . NationsHealth
shall, and shall cause the NationsHealth Pharmacies to, cooperate
with ESI and participate in any and all utilization review, and/or
quality assurance programs, procedures, peer review,
credentialing/recredentialing processes, audit systems and any
complaint resolution procedures established by ESI or required by a
Plan Sponsor from time to time. Further, NationsHealth shall, and
shall cause the NationsHealth Pharmacies to, abide by, comply with
and carry out all determinations resulting from such processes or
procedures.
(c) Without
limiting the generality of the foregoing, NationsHealth shall, and
shall cause each NationsHealth Pharmacy to: (i) cooperate with
ESI’s procedures for utilization review and generic
substitution, as set forth from time to time in the Provider
Manual; (ii) comply with ESI’s procedures for calling
prescribers to facilitate generic substitution and Formulary
compliance (including Plan Sponsor Formulary compliance), and other
programs established by a Plan Sponsor, as set forth from time to
time in the Provider Manual; and (iii) comply with the
Provider Manual, as may be updated and amended from time to time by
ESI, in its sole discretion. NationsHealth and the NationsHealth
Pharmacies shall use best efforts to comply with the applicable
Formulary when dispensing Medicare Part B Drugs and/or
Supplies to Eligible Members. Without limiting the generality of
the foregoing, in no event will NationsHealth or the NationsHealth
Pharmacies attempt to switch an Eligible Member’s
prescription to a drug that is not a Formulary drug on the
applicable Formulary, except for generic substitution opportunities
or where required by medical necessity. Neither NationsHealth nor
any NationsHealth Pharmacy will implement any substitution program
for Eligible Members of Medicare Part B Sponsor Program that
is inconsistent with such Medicare Part B Sponsor Program,
including the applicable Formulary.
(a)
Generally . NationsHealth shall, and shall cause the
NationsHealth Pharmacies to, for a period of [* * *]
following the Agreement year in which Medicare Part B Drugs
and/or Supplies were provided to Eligible Members, or in accordance
with applicable law, if longer, cause the NationsHealth Pharmacies
to, maintain: (i) all medical, business, financial and
administrative records, including, all books, contracts, medical
records, and patient care documentation; (ii) original Prescription
Requests and Supply Orders; (iii) shipping logs (or other
evidence approved in writing by ESI as discussed in greater detail
in Section 3.7); (iv) wholesaler, manufacturer and
distributor purchase records, excluding pricing;
(v) prescriber information; (vi) patient profiles; and
(vii) such other records and information relating to Medicare
Part B Drugs and/or Supplies provided to Eligible Members as
may be reasonably required by ESI from time to time. NationsHealth
shall maintain such records in a readily retrievable manner. The
parties agree that such records shall be treated as confidential so
as to comply with Section 8 of this Agreement and all
applicable state and Federal laws regarding the confidentiality of
patient records. NationsHealth and NationsHealth Pharmacies agree
that they shall not disclose by sale, or exchange, whether or not
for profit, any ESI identifiable medical, financial or
administrative records or data relating to ESI and/or its Plan
Sponsor’s Eligible Members and their Prescription Requests or
Supply Orders that they obtain as a result of providing services
hereunder, including the Services, without first obtaining
ESI’s written approval. Notwithstanding the foregoing and
subject to Section 8 (Confidentiality), NationsHealth and
NationsHealth Pharmacies shall be permitted to disclose such
information (i) to its and their attorneys, auditors or
similar confidential advisors as may be necessary for them to
perform their legitimate professional duties and (ii) as may
be required by law or regulation.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
|
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Confidential and
Proprietary
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All rights
reserved.
|
|
|
|
Medicare Part B
Agreement
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|
|
10
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
(b)
Requests for Information . NationsHealth authorizes
appropriate agencies, including, but not limited to, governmental
authorities, third party payors, professional review entities and
such other organizations, to release to ESI, information deemed by
ESI to be necessary to determine NationsHealth’s (or any of
the NationsHealth Pharmacies’) compliance with this
Agreement, including all policies and procedures, the Operation
Guide and the Provider Manual. NationsHealth shall, or shall cause
the NationsHealth Pharmacy(ies) to, provide copies of all records
requested by ESI or Plan Sponsor, or their designee, within [* *
*] from the date such request is made, or within such shorter
time as may be required by applicable laws, rules or regulations or
in order to comply with any court order or other similar legal
request or requirement.
(c)
Failure to Comply . In the event NationsHealth (or
any NationsHealth Pharmacy) fails to comply with the requirements
of Section 3.13, ESI shall have the right to withhold payments
to NationsHealth or any NationsHealth Pharmacy, in ESI’s sole
discretion, until NationsHealth or NationsHealth Pharmacy, as the
case may be, corrects such failure by fully complying with the
requirements of this Section 3.13.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
|
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Confidential and
Proprietary
|
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All rights
reserved.
|
|
|
|
Medicare Part B
Agreement
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|
11
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
(a)
Generally . NationsHealth agrees (and shall cause the
NationsHealth Pharmacies to agree) that ESI or a third party
authorized by ESI may, upon reasonable prior notice, inspect,
review, audit, and reproduce, during NationsHealth’s regular
business hours and without charge to ESI, any of
NationsHealth’s (or NationsHealth Pharmacy’s, as
applicable) medical, business, financial and administrative records
relating to NationsHealth’s performance under this Agreement,
[* * *] (or other evidence approved in writing by ESI);
[* * *] ; and such other applicable records and information,
as may be required by ESI from time to time. ESI may reproduce
these records as may be necessary for ESI to demonstrate an alleged
error or noncompliance by, or overpayment to, NationsHealth. The
parties agree that all such records shall be maintained in
accordance with all applicable state and Federal laws regarding the
confidentiality of patient records. If NationsHealth or any
NationsHealth Pharmacy is found to be in violation of this
Agreement or any applicable network guidelines, including the
Provider Manual or the Operation Guide, NationsHealth and/or such
NationsHealth Pharmacy shall be subject to disciplinary action as
determined by [* * *] . Further, in the event any audit
uncovers that NationsHealth (or NationsHealth Pharmacy) was paid an
amount in excess of the amount due to NationsHealth (or
NationsHealth Pharmacy) pursuant to and in accordance with this
Agreement, ESI shall be entitled to recover any such overpayment.
The methods used to collect amounts due hereunder to ESI as a
result of audit discrepancies or unsubstantiated claims may
include, but are not limited to, an offset against any amount owed
to NationsHealth or any NationsHealth Pharmacy. Accordingly, ESI
shall notify NationsHealth in writing of such audit results,
including such excess payments and shall have the right to offset
against any amounts owing to NationsHealth any such amounts owing
or potentially owed to ESI for discrepant or unsubstantiated claims
or other audit-related costs, including fines which may be imposed
as further described in the Provider Manual. Audit results may also
be disclosed to Plan Sponsors. NationsHealth shall have the right
to dispute and appeal any final audit determination as provided in
the Provider Manual. If ESI requires additional reimbursement from
NationsHealth (e.g., not recovered by the offset), NationsHealth
shall have [* * *] from the date of written notification to
reimburse ESI the excess payment amounts. [* * *]
(b)
Government Auditors . To the extent required by
Section 1861(v)(1)(l) of the Social Security Act, 42 U.S.C.
Section 1395x(v)(1)(l), as amended, the parties shall, upon
proper written request, allow the United States Department of
Health and Human Services, the Comptroller General of the United
States and their duly authorized representatives access to the
Agreement and to books, documents and records necessary to verify
the nature and extent of the costs incurred pursuant to the
Agreement at any time during the Term of the Agreement and for an
additional period of four (4) years following the last date
goods are furnished under the Agreement, or such longer period as
may be required under applicable law.
(c)
Failure to Comply . In the event NationsHealth fails
to comply with the requirements of this Section 3.14, ESI
shall have the right to reverse and charge back all applicable paid
claims (e.g., those subject to the audit) and may, pursuant to
Section 5.2(c), immediately terminate this Agreement, in
ESI’s sole discretion.
(d)
No Recourse Against Eligible Members or Plan Sponsors
. In the event ESI collects from NationsHealth amounts due as a
result of any audit discrepancy, NationsHealth shall not (and shall
cause the NationsHealth Pharmacies to not) seek compensation or
reimbursement from, or have any recourse against any Eligible
Member or Plan Sponsor in relation to such collection.
(e)
Dispute Resolution . Subject to the requirements of
Section 13.15 [* * *] of this Agreement, the
obligations of NationsHealth and the procedure for dispute
resolution involving any audit shall be as set forth in the
Provider Manual.
CONFIDENTIAL
MATERIALS OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION. ASTERISKS DENOTE SUCH OMISSION.
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Copyright
© 2007 Express Scripts, Inc.
|
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Confidential and
Proprietary
|
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All rights
reserved.
|
|
|
|
Medicare Part B
Agreement
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|
|
12
This
document contains Express Scripts, Inc. proprietary information
and/or data. Recipient, by accepting this document, agrees that it
will not duplicate, use, or disclose-in whole or in part-this
document, or the information contained therein, or any part thereof
to others for any other purpose except as specifically authorized
in writing by Express Scripts, Inc. EXEMPT FROM PUBLIC DISCLOSURE:
Information contained herein is confidential information of Express
Scripts, Inc. and is exempt from public disclosure under 5 U.S.C.
§552 (b). Do not disclose outside of the recipient
organization of the United States Government.
3.15
Disaster Planning . NationsHealth agrees that it
shall (and shall cause the NationsHealth Pharmacies to) cooperate
and coordinate with ESI in implementing any commercially reasonable
disaster planning efforts undertaken by ESI to ensure that Eligible
Members receive continuous care, including continued provision of
prescription medications and supplies together with Medicare
Part B Drugs and/or Supplies to Eligible Members, in the event
of any Force Majeure (as described in Section 13.9 of this
Agreement).
3.16
Counterfeit Reporting . [* * *]
3.17
Hours of Service . NationsHealth shall, and shall
cause the NationsHealth Pharmacies to, provide Services hereunder
according to the hours of service set forth in
NationsHealth’s Provider Certification information, as may be
updated from time to time by NationsHealth with the reasonable
approval of ESI.
3.18
Multiple Pharmacies . Any NationsHealth Pharmacy or
other facility providing Services hereunder shall provide Services
to E
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