MASTER SERVICES
AGREEMENT
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1
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2. Product Development and Manufacturing
Services
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4
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5
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5
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3.2 Prudent Procurement Practices
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4. Forecasting, Ordering, and Manufacture of
Products
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4.6 Electronic Industry Code of
Conduct
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5.1 Shipments and Delivery
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5.2 Performance Incentive
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5.3 Packaging Instructions
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5.4 Freight Terms; Title and Risk of
Loss
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10
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5.6 Damage to Units/Replacement of Damaged
Units
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6. Testing and Inspections
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11
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11
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11
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7.2 Quarterly Price Reviews
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11
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12
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7.5 Performance Suspension
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12
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8. Payment Terms and Procedures
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12
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12
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13
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9.1 Product and Service Warranties
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9.2 Additional Warranties
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14
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10. Product Return Processes
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14
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10.1 Return Materials Authorization
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14
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10.3 Committed Repair Time
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10.4 Duty To Remove Company Marks or Destroy
Returned Products
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15
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11. Epidemic Failures and Product
Recalls
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15
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11.1 Definitions of Epidemic Failures and
Product Recall
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11.2 Epidemic Failure Remedies
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11.3 Termination with Respect to Affected
Products
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11.4 Epedemic Failure and Produt Recall
Costs
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12. Quality, Performance and Goals
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12.3 Quality Review and Continuous Improvement
Meetings
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13. Discontinuance and Manufacturing
Rights
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17
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17
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17
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14.3 Qualified Manufacturing Site
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14.4 Company Financial Condition
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15. Disaster Recovery Plan; Loss
Control
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18
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17. Intellectual Property Ownership and
Licenses
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18
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18
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18
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17.4 Cooperation to Secure Rights
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19
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20
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18. Confidential Information
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18.3 Third-Party Information
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19.1 Providers’s Indemnity
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ii
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19.2 Company’s Indemnification
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19.3 Indemnification Related to Customs
Declaration
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19.4 Defense and Resolution of Clain
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20.2 Termination for Convenience
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20.3 Termination for Cause
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20.4 Remedies upon Termination for
Cause
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20.5 No Liability if a Provider
Defaults
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25
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20.7 Obligations of Provider Upon
Termination
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26
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21.1 General Notice Requirements
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23. Certifications and Compliance
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24.2 Ethics and Conflict of Interest
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24.3 Use of Small Enterprises
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25.14 Third-Party Beneficiaries
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25.15 Remedies Cumulative
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25.20 Other Interpretive Provisions
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iii
EXHIBIT A
— INSURANCE REQUIREMENTS
EXHIBIT B — SUPPLIER CORRECTIVE ACTION REQUEST
EXHIBIT C — METRICS AND REPORTING
EXHIBIT D — ELECTRONIC INDUSTRY CODE OF CONDUCT
EXHIBIT E — IXIA NOMENCLATURE
EXHIBIT F — SAMPLE BILL OF MATERIAL
EXHIBIT G — COST BREAKDOWN SPREADSHEET
EXHIBIT H — SAMPLE FORECAST SPREADSHEET
EXHIBIT I — INVENTORY DEPOSIT AGREEMENT
iv
THIS MASTER
SERVICES AGREEMENT is entered into as of 26 day of January,
2009 (the “Effective Date”), by and between Ixia, a
California corporation (“Company”) with an address at
26601 W. Agoura Road, Calabasas, CA 91302 and Plexus Services Corp
and its Affiliates and subsidiaries (“Provider”), with
an address at 55 Jewelers Park Drive, Neenah, WI 54957.
WHEREAS, Company
designs, develops, markets, and distributes test and measurement
products.
WHEREAS, Provider
is a provider of manufacturing and related services.
WHEREAS, Company
desires to engage Provider to manufacture Company’s Products
and may wish to engage Provider to render other mutually agreed
upon services and Provider is willing to provide such services, in
which this Agreement shall serve as a basis for the negotiations
concerning such additional Services.
NOW, THEREFORE, in
consideration of the premises and of the mutual covenants herein
contained and other goods and valuable consideration, the receipt
and sufficiency of which are acknowledged, the parties agree as
follows:
The following
defined terms are used in this Agreement and shall the meanings set
forth below. Any terms defined elsewhere in this Agreement shall be
given equal weight and importance as though set forth in this
Section.
1.1
“Affiliate” means any entity, however organized, that,
directly or indirectly, controls, is controlled by or is under
common control with an entity. For purposes of this definition,
“control” shall be defined as ownership of a majority
of the voting power or other equity interests of the entity under
consideration.
1.2
“Agreement” means this agreement, including the
recitals and exhibits hereto, and any Purchase Orders and SOWs, and
Modifications issued hereunder.
1.3
“Applicable Law” means (i) any country, federal,
state, provincial, commonwealth, local government law, statute,
rule, regulation, code, regulation, permit, ordinance,
authorization or other such governmental requirement and
interpretation and guidance of the same by a governmental authority
as applicable to Provider or this Agreement; and (ii) any of
Company’s compliance, safety and security rules, programs and
policies as agreed to by Provider in this Agreement.
1.4
“Approved Manufacturers List” or “AML”
means a Company-provided list of one or more third-party vendors
who are authorized to provide Components to Provider.
1
1.5
“Business Day(s)” means each weekday, Monday through
Friday, excluding any U.S. federal holidays and Provider’s
manufacturing location national holidays and the period of any
previously scheduled shutdowns of either party, provided that the
party experiencing the shutdown has notified the other party in
writing at least ninety (90) days prior to the shutdown,
unless such shutdown was due to a Force Majeure event.
1.6 “Change
Order” means a written document executed by the Parties
describing a change to Services to be provided under a SOW or
Products to be provided under a Purchase Order.
1.7
“Component Lead Time” means the number of calendar days
between the date upon which Provider orders a Component from its
supplier and the date upon which the relevant Component will be
delivered to Provider.
1.8
“Components” means any parts, material, components,
consumables or other items that are used in the manufacture and/or
assembly of Products.
1.9
“Confidential Information” means all information,
unless specifically identified by either party as non-confidential,
regardless of how communicated or stored, concerning Company or
Provider, including without limitation confidential or proprietary
information, trade secrets, data, drafts, documents,
communications, plans, pricing, supply models, know-how, negative
know-how, formulas, improvements, designs, estimates, calculations,
test results, specimens, schematics, drawings, tracings, studies,
specifications, surveys, facilities, photographs, documentation,
software, equipment, processes, programs, reports, orders, maps,
models, agreements, ideas, methods, discoveries, inventions,
concepts, research, development, and business and financial
information.
1.10
“Consigned Items” means items (e.g., Components and/or
Equipment) owned by Company which Company retains all rights, title
and ownership that are consigned by Company to Provider solely for
use in the manufacturing and/or assembly of the
Products.
1.11 “Costed
BOM” means a report setting forth the mutually agreed upon
purchasing parameters for Components.
1.12
“Intellectual Property” means any and all of the
following (by whatever name or term known or designated) now known
or hereafter existing anywhere in the world: (i) rights
associated with works of authorship, including, without limitation,
all exclusive exploitation rights, copyrights, moral rights, and
mask work rights; (ii) trade secret rights and other
Confidential Information; (iii) patents (including, without
limitation, reissues, divisions, reexaminations, extensions,
provisionals, continuations, and continuations-in-part thereof),
designs, and other industrial property rights; (iv) source
code, object code, formulas, ideas, concepts, mask works, methods,
know-how, processes, devices, and the like, whether or not any of
the foregoing are protectable under law; (v) all
registrations, applications, renewals, extensions, continuations,
divisions, reissues, and the like, and (vi) all other
intellectual property and proprietary rights of every kind and
nature, including trademark, trade dress, and other works based on
designation of source or origin, whether arising by operation of
law, contract, license, or otherwise.
2
1.13
“Interim Period” means, for a given Product, the first
ninety (90) days of production of that type of Product;
provided that the ninety (90) day period of production of a
modified, new, or varied version of a given Product will not
constitute an Interim Period.
1.14
“Modification” means a duly executed (i) written
amendment to the Agreement or any Purchase Order; (ii) Change
Order; or (iii) Company-written order for a minor change not
requiring a Change Order pursuant to this Agreement.
1.15
“Purchase Order” means a written purchase order issued
by Company to Provider via EDI or other mutually agreed to means
for the purchase of Products or Components at a stated quantity,
unit price, and delivery date.
1.16
“Part Number” means Company’s part
number.
1.17
“Party” means either Company or Provider.
“Parties” means both Company and Provider.
1.18
“Price” means the price for the Products or Services,
mutually agreed upon by both Parties and set forth in a Purchase
Order.
1.19
“Product Lead Time” means the number of calendar days
communicated by Provider and mutually agreed upon by Company
necessary to kit Components and manufacture a particular product.
The Product Lead Time does not include transit time.
1.20
“Product” means any product manufactured by Provider
for Company per this Agreement and in accordance with
Company’s Specifications.
1.21
“Representatives” means, with respect to a Party, such
Party’s directors, officers, employees, agents and any other
persons or entities (excluding the other Party) who contribute to
the performance of such Party’s obligations under this
Agreement. For purposes hereunder, Provider’s Representatives
shall include any and all Subcontractors and such
Subcontractors’ directors, officers, employees and agents if
applicable.
1.22
“Requirements” means the requirements for the Products
or Services and shall include but is not limited to Schedule,
Purchase Order requirements, Product Specifications, SOW
requirements, bill of materials (“BOM”), designs,
schematics, assembly drawings, process documentation, test
specifications, qualification requirements, Standard of
Workmanship, Standard of Care, current revision number, and
Approved Manufacturer List.
1.23
“Schedule” means all timing, including without
limitation due dates, milestones and deadlines, associated with
performance of Provider’s obligations under this Agreement,
including without limitation all commitments and requirements
regarding the commencement, prosecution and completion of such
obligations set forth in a Purchase Order or SOW.
1.24
“Services” means any services provided by Provider to
Company.
3
1.25
“Special Inventory Components” means Components that
require a minimum order quantity (“MOQ”) or pre-set
packaging quantities per the supplier or a Component with a
Component Lead Time greater than the Product Lead Time.
1.26
“Specifications” means the specifications for the
Products as supplied by Company and acknowledged in writing by
Provider.
1.27
“Standard of Care” means (i) the commercially
reasonable and industry standard of diligence, care, timeliness,
trust, dependability, safety, efficiency, and economy and (ii)
compliance with all Applicable Laws.
1.28
“Standard of Workmanship” means services performed in
accordance with the latest versions of IPC/EIA J-STD-001, IPC-A-610
Class 2, successor standards thereto, and or other
Company-specified standard.
1.29
“Statement of Work” or “SOW” means a
written description of Services and any associated
compensation.
1.30
“Subcontractor” means a person or entity who has been
retained by Provider to perform all or a portion of
Provider’s obligations hereunder, excluding commercially
available Component suppliers.
2.
Product Development and Manufacturing
Services
(a)
Manufacturing Services . Provider shall manufacture Products
to the Requirements for each Product as set forth in a Purchase
Order or SOW.
(b)
Product Development and Other Services . Provider may
provide other Services to Company under mutually agreed upon terms
determined at the time the additional Services are requested.
Notwithstanding the previous statement, this Agreement shall serve
as a basis for the negotiations concerning such additional
Services.
2.2
Subcontractors . Provider shall not engage Subcontractors,
whether third parties or Affiliates of Provider, but excluding any
contract or temporary employees, without the prior written consent
of Company in each instance. Provider agrees that the provisions of
any subcontracts will be subject to Company’s prior written
approval and shall incorporate Provider’s obligations under
this Agreement. Relevant sections of any such subcontract,
pertaining to the Services, will be provided to Company. Provider
will properly supervise all such Subcontractors, including making
regular site visits to inspect the compliance by such Subcontractor
with its agreement entered into with Provider and with the
Requirements. In regards to the Services, Provider shall qualify
each Subcontractor prior to engagement to verify
Subcontractor’s ability to perform the Services to be
subcontracted. Provider acknowledges full responsibility for the
full performance of all Subcontractors. Such qualification shall
also include the obligation of such Subcontractor to obtain and
maintain all necessary authorizations to conduct the activities
it
4
undertakes to
perform in connection with this Agreement and to comply with all
Applicable Laws, including but not limited to laws relating to
customs clearance and duties, sales taxes, VAT, and other taxes. No
Subcontractor shall be permitted to subcontract any part of its
obligations. The term “Provider” in this Agreement,
when used with respect to obligations of Provider, shall also apply
to, and be deemed to include, all Subcontractors.
2.3 Sample
Forms . In performing its obligations under this Agreement,
Provider shall materially conform to the examples, procedures, and
nomenclature set forth on Exhibits E, F, G, and H.
3.1
Components . Unless otherwise agreed by the Parties in
writing, Provider shall be solely responsible for sourcing and
acquiring all Components needed for the manufacture of the Products
and for purchasing such Components in conformance with the
applicable AML, drawings and Specification requirements.
3.2 Prudent
Procurement Practices. 2.2 Provider shall purchase Components
and Special Inventory Components, according to the AML, unless
otherwise approved in writing by Company.
(a) Provider
will purchase Components to support Company’s Orders and
react to support the variations in demand for such Purchase Orders
to deliver Products to Company in accordance with specified
Delivery Dates. Prudent Procurement Practices include, but are not
limited to, the following:
(b) Following
Provider’s ABC classification (A = 80% 7 days, B = 15%
14 days, C = 5% 28 days
(c) Utilizing
minimum order quantities as defined by Component
Suppliers
(d) Ordering
and buying Components as required to meet Manufacturing Assembly
Lead-times, taking into account Component Lead Times and
Provider’s internal manufacturing lead times;
(e) Exercising
return and cancellation privileges as allowed by agreements with
Component Suppliers.
(f) Company
understands that Provider will not be procuring Components in a
typical Buy-to-Order fashion. Instead, Provider will procure
Components based upon initializing and maintaining a properly
calculated buffer of Component safety stock, not to exceed two
(2) percent of monthly material cost, to meet the potential
upsize requirements as specified in Section 4.4. Provider
shall issue a report stating this buffer stock of Components
monthly.
In the event
that Prudent Procurement Practices are not evident, in the event of
excess inventory due to cancellation, termination or demand
reductions, Company will not be liable for that portion of the
inventory purchased in excess of the amount that would have been
purchased if Prudent Procurement Practices had been
used.
5
In the event
that Prudent Procurement Practices have been used, in the event of
excess inventory due to cancellation, termination or demand
reductions Company will be liable for any inventory held on hand in
excess of ninety (90) days for the first year of the Agreement
and in excess of sixty (60) days for the remaining
4 years of the Agreement. The disposition of excess inventory
will be managed pursuant to Exhibit I.
3.3 Consigned
Items. Company may provide its Consigned Items to Provider in
accordance with this Section. Provider shall keep all Consigned
Items segregated and in a secure location. Provider shall provide
Company with a schedule listing all Consigned Items and their
location as Company requests. The Consigned Items shall only be
used in performance of this Agreement. Provider shall send Company
a monthly consigned inventory report. Provider assumes liability
for Consigned Items in its possession and will pay the Company for
any lost or damaged Consigned Item. Provider shall return Consigned
Items to Company if any when requested, at Company’s cost.
Provider may at the request of Company maintain, repair, calibrate,
or upgrade Consigned Items as appropriate. Company will pay for any
such services on a time and materials basis. Labor charges will be
billed at Provider’s then current billing rate. Replacement
parts for test equipment will be charged at Provider’s cost
plus fifteen (15) percent. If Company requests the return of
any Consigned Items from Provider and the return of such Consigned
Items prevents Provider from providing Products or warranty service
to Company, then Provider shall be relieved of such
obligations.
3.4 Special
Inventory. Provider may use Special Inventory Components in
Products only upon prior written approval by Company. Special
Inventory Components ordered without Company’s prior written
approval are the sole responsibility of the Provider. Provider
shall document all Special Inventory Components used in any
Products and Provider shall submit such documentation to Company on
a monthly basis, or as agreed to by Parties, and shall be included
in the quarterly pricing reviews using a form agreed upon by the
Parties, containing the minimum information requirements set forth
in Exhibit C.
4
. Forecasting, Ordering, and
Manufacture of Products
4.1 Product
Forecast. Company will provide to Provider a monthly, rolling
twelve (12) month forecast for all Products. All forecasts are
non-binding. Company reserves the right to modify any Forecast as
necessary to support evolving business needs. All Forecasts are
Confidential Information of Company.
4.2 Lead
Time. Each month, Provider will provide to Company a lead time
report stating the Product Lead Time and Component Lead Time for
all ordered Products. Provider agrees to only purchase Components
to meet the Component Lead Time. Components ordered beyond the
Component Lead Time without Company’s prior written approval
are the sole responsibility of the Provider.
(a)
Purchase Orders . From time to time during the Term, at its
sole and exclusive option, Company may issue Purchase Orders to
Provider for Products, which Provider shall fulfill if accepted by
Provider. Subject to Provider’s compliance with its
obligations under
6
this Agreement,
Company shall use reasonable efforts to place Purchase Orders for
the coming four (4) months on a thirty-day rolling basis or as
mutually agreed by the Parties, but Company may decline to do so in
its sole discretion. All Purchase Orders for Product by Company
pursuant to this Agreement shall be subject to the terms and
conditions set forth in this Agreement, unless agreed to in writing
by both Parties. Proposed Purchase Orders shall specify the
quantity of Product ordered and shall specify a requested shipment
date and the delivery point(s) for such Product.
(b)
Purchase Order Process . The Provider will respond with its
acceptance or rejection of a Purchase Order upon submission if such
Purchase Order materially conforms to this Agreement, including the
applicable Forecast and Product and Component Lead Time. For all
Purchase Orders which are not accepted, the Provider must advise
Company in writing within five (5) Business Days of receipt that
Provider cannot fulfill such Purchase Order or else it will be
deemed accepted. If Company receives such notice within such time
period, then Provider and Company shall work in good faith to agree
on the terms of such Purchase Order which do not conform to the
terms of this Agreement. Provider will use commercially reasonable
efforts to accommodate Purchase Orders which do not so
conform.
4.3
Requirements . Provider shall manufacture the Product in
accordance with the Requirements. Provider shall manage and be
responsible for the supply chain process in the manufacture of
Products.
4.4 Change
Orders. Any changes to Purchase Order must be reflected in a
Change Order; provided, however that Company requests an
(i) increase in the quantity of Products or
(ii) reschedule of the quantity of Products, not to exceed one
(1) reschedule per Purchase Order, and the respective shipment
date for accepted Purchase Order and such requests shall conform to
the table below.
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|
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|
|
|
|
|
|
|
|
|
|
|
|
No. of
days
|
|
|
|
|
|
|
|
|
|
|
Before
Shipment
|
|
|
|
|
|
|
|
|
|
|
Date on
Purchase
|
|
Quantity
|
|
|
Reschedule
|
|
|
Reschedule
|
|
|
Orders
|
|
Increases
|
|
|
Quantity
|
|
|
Period
|
|
|
|
|
|
0
|
%
|
|
|
30
|
%
|
|
30 days
|
|
|
|
|
50
|
%
|
|
|
50
|
%
|
|
60 days
|
|
|
|
|
75
|
%
|
|
|
75
|
%
|
|
90 days
|
Further, Company
may cancel, reschedule, or reduce any shipment due under any
accepted Purchase Order, provided that written notice is provided
to Provider at least ten (10) Business Days prior to the
scheduled date of such shipment unless Product is already in
transit; and provided further, that Company may modify delivery
dates at any time. In the event of permanent cancellation of
shipments under an accepted Purchase Order, cancellation shall be
in accordance with Section 20.2 (“Termination for
Convenience”).
7
4.5 Engineering
Changes .
(a)
Change Requests . Company may request that Provider
incorporate engineering changes into a Product by providing
Provider with a description of the proposed engineering change.
Provider agrees to respond to Company’s notice with an
initial engineering change review within three (3) business
days and provide a report of the potential impact on inventories,
pricing, delivery schedules, and production within seven
(7) business days. Provider will proceed with engineering
changes when the Parties have agreed upon the changes to the
specifications, delivery schedule, inventory disposition and
Product pricing in a Change Order. Engineering change request
process charges are part of Product Prices and, accordingly,
Provider will not charge Company for such administrative related
processing.
(b)
Evaluation of Engineering Changes . If Company wants to
further implement any engineering change, pursuant to
Section 4.5a, the Parties will develop a schedule which
specifies the responsibilities of each Party with respect to such
proposed engineering change. Such schedule may involve producing
such prototypes or evaluation samples and other appropriate
information as the Parties agree.
(c)
Engineering Change Order . If Company, in its sole
discretion, requires Provider to implement an engineering change,
then Company will issue to Provider a Change Order approving such
change incorporating any additional costs or delays resulting from
the engineering change order and describing the related action
items.
(d)
Treatment of Obsolete/End of Life Material . Upon receiving
notice from Company of an engineering change order or order
cancellation which results in any Product, Component or assembly
becoming Obsolete or has reached end-of-life, Provider will, within
a reasonable period after receiving such notice, provide Company
with an analysis of Company’s liability to Provider for
Components and materials acquired or scheduled to be acquired to
manufacture such Product. Company’s liability shall include
the price of finished Product and Provider’s costs,
(including cancellation fees and charges), work in progress, and
materials and Components on hand or on order within applicable
lead-times. Not withstanding the foregoing, Company shall not pay
profit for any materials and components on hand or on order
rendered obsolete hereunder. Company shall pay landed cost and/or
material overhead and profit for finish products and any work in
process. Provider will use commercially reasonable efforts to
assist Company in minimizing Company’s liability by taking
the following steps;
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•
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|
As
soon as is commercially practical reduce or cancel Component and
material orders to the extent contractually permitted.
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|
|
|
|
|
•
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|
Return all Components and materials
to the extent contractually permitted.
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•
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Make all commercially reasonable
efforts to sell Components and materials to third
parties.
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|
|
|
|
•
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|
Assist Company to determine whether
current work in progress should be completed, scrapped or shipped
“as is”.
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8
4.6 Electronic
Industry Code of Conduct. Provider shall materially comply,
unless prohibited or allowed by local law, to the Electronic
Industry Code of Conduct as provided in Exhibit D, as may be
updated from time to time by Company.
4.7
Security . Provider shall manufacture Products in a secure
facility where access is controlled, only authorized Provider
employees can enter, visitors are escorted at all times, and
security is otherwise ensured.
5.1 Shipments
and Delivery. All Purchase Orders will be shipped in accordance
with the accepted Purchase Order Schedule. Provider will give
Company prompt notice if Provider anticipates that it cannot meet a
delivery date for all or any part of the Products. If a partial
shipment is acceptable to Company, Provider will ship the available
Products. Except as otherwise specified in a Purchase Order, on
time delivery, (“OTD”) means zero (0) days late
through three (3) Business Days early for the applicable delivery
date set forth in such a Purchase Order.
5.2 Performance
Incentive. Provider performance is defined as: (i) OTD to
Provider’s commit date by a quantity greater than ninety
eight percent (98%) and (ii) ninety nine point seven percent
(99.7%) quality as measured in RMA relative to ship quantity in
same period. Unacceptable Provider performance is defined as OTD to
Provider’s commit by quantity of ninety percent (90%) or
lower or ninety eight percent (98%) or lower as measured in RMA
quantity where the defects must be within Provider’s control
and measured to the applicable IPC standard required in the
Specifications relative to ship quantity in same period. If
Provider’s performance reaches unacceptable status due to
factors within Provider’s control in a month, then Provider
agrees to provide a discount of a half percent (1/2%) on the Price.
Products and such discount shall be applied on the Products shipped
in the following month. Provider agrees to increase the discount by
one percent (1%) for each consecutive month where Provider’s
performance remains in the unacceptable level with a maximum of a
three percent (3%) discount. If Provider’s performance
exceeds the required level in any one month, then Company agrees to
pay a half percent (1/2%) bonus on the Price of such units shipped
in the following month. This Section 5.2 will not apply during
the Interim Period.
5.3 Packaging
Instructions. Products that are shipped by Provider shall be
packaged in accordance with standard ETSI EN 300 019-2-2 and/or as
specified by Company in the Requirements and/or Specifications at
no additional charge to Company. Provider is solely responsible for
damage to Products resulting from Provider’s negligent
packaging. Company shall pay the reasonable and actual additional
expenses resulting from Company’s request for special
packaging, handling, routing or shipping, except when special
shipping is required to expedite delivery delayed solely due to
reasons within the control of Provider. Unless instructed otherwise
by Company, Provider shall (i) ship complete orders of fully
assembled Products; (ii) ensure that all packages and
documents conspicuously bear the Agreement and applicable Purchase
Order number; and (iii) include a packing slip with each
shipment identifying company part number and quantity of Products
shipped; (iv) documents the date of shipment;
(vi) country of origin; and (vii) bear such other
information as is required under Applicable Law.
9
5.4 Freight
Terms; Title and Risk of Loss. All shipments shall be Delivered
Duty Paid (DDP) to Company’s location in Calabasas, CA
USA, INCOTERMS 2000. Title to and risk of loss for all Products
sold by Provider to Company shall pass to Company upon delivery of
the Products by Provider to the named place of destination, and in
all cases risk of loss or damage to any such Products in transit,
to the named place of destination without regard to the person
designated as consignee, shall fall upon Provider, whose
responsibility it shall be to file claims with the carrier.
Provider shall meet the Schedule for all Product shipments. For any
deliveries delayed five (5) days beyond Schedule due to
reasons within Provider’s control, Company may require, and
Provider hereby agrees to pay for, air shipment on an expedited
basis.
5.5 Importer of
Record . Provider shall serve as the Product’s
“Importer of Record”, for United States Customs
(“Customs”) purposes, subject to the terms of
Section 19.3. Company shall provide the Harmonized Tariff
Schedule (“HTS”) classification numbers and the Export
Control Classification Numbers (“ECCN”) necessary for
Provider to complete the applicable Customs documents relating to
the Products designed by Ixia. In preparing and submitting Customs
entries, import declarations, applications, documentation and/or
import data to the United States and/or a third party, Provider
shall rely on the correctness of the HTS numbers and ECCNs, whether
in written or electronic format, furnished by Company. Provider
will, however, offer reasonable assistance to Company in regards to
determination of these HTS numbers and ECCNs.
5.6 Damage to
Units/Replacement of Damaged Units. If Product arrives at the
delivery point damaged, Company shall promptly notify Provider
through Provider’s Return Material Authorization process.
Provider shall confirm receipt of notice within twenty-four
(24) hours. Repair or replacement of the Product shall be
under Provider’s warranty, as provided for in this Agreement,
or on a time and material basis, as applicable.
6.
Testing and Inspections
6.1 Facility
Inspection . Company and its duly authorized Representatives
shall have the right, during normal business hours and upon
reasonable prior notice to and consent of Provider which Provider
will not reasonable withhold, to inspect all facilities utilized by
Provider with the manufacture, storage or distribution of the
Products and to examine the Products in the process of manufacture,
to evaluate and ensure that the manufacturing methods, processes,
and Product conform to the Requirements.
6.2 Testing
. Upon the completion of the manufacture of each product, Provider
will ship Products which have been tested successfully according to
such applicable test specifications as provided for in the
Requirements.
6.3 Final
Inspection . Notwithstanding any prior inspection or payment by
Company, all Products and Services shall be subject to final
inspection by Company to verify the following conditions during the
Warranty period: (a) the Products and/or Services conform to
the Agreement and Requirements; and (b) the Services are
consistently performed as required under the Agreement without
significant failure or interruption. The foregoing conditions shall
constitute warranted conditions that, to the extent found
nonconforming, Provider shall be obligated to cure in accordance
with the Warranty provisions in this Agreement. If any
Products
10
and/or Services
are determined by Company to be defective due to a Provider’s
workmanship issue or not in conformance with the Agreement, Company
will notify Provider. Provider shall promptly evaluate the
non-conforming Products and report findings within seven
(7) business days of receipt of the notification. Upon
confirmation by Provider of the non-conformance due to a Provider
workmanship issue, Provider shall repair or replace such Products
at no cost to Company or, at Provider’s option, provide
Company with a refund of the purchase price for such Products in
exchange for the return of the Products. The cost of transportation
of defective Products, which are subject to Provider’s
warranty, from Company to Provider and of repaired or replacement
Products from Provider to Company shall be borne by Provider. The
cost of shipment for Products which are subsequently determined to
be “no defect found” or not subject to the
Provider’s warranty shall be refunded to Provider. Provider
shall have the same warranty liability for Products which have been
provided as replacements. The warranty period for such replacement
Products shall begin on the date of Company’s receipt of the
replacement Products. If Provider fails to report findings within
seven (7) business days, Company, upon mutual agreement of the
Parties, may accept such Products and/or Services instead of
requiring Provider to cure such defect or nonconformity, in which
case the Price shall be reduced as appropriate and equitable. Such
adjustment shall be effected whether or not final payment has been
made.
6.4 Final
Acceptance . Final acceptance or rejection of the Products
and/or Services shall be made by Company after completion of all
inspection and testing of the Product, notwithstanding the title
transfer provisions of the delivery terms. No inspections or
testing conducted by Company, or lack thereof, or any other
approval shall in any way release, waive or limit Provider from any
of Provider’s obligations under the Agreement.
7.1 Prices.
The agreed upon Prices for Products will be set forth in accepted
Purchase Orders. Any additional Products and/or Services will be
agreed upon in good faith by the Parties. Provider shall not charge
for, and Company shall have no obligation to pay any fees or
expenses other than the Prices, including, without limitation,
overtime or expedite charges unless such charges are not due to a
Provider controlled delay and are requested by Company and agreed
to by Provider.
7.2 Quarterly
Price Reviews. Provider and Company shall meet during each
Company fiscal quarter to review Prices of each Product and
determine if any Price adjustment is required. The previous
quarters Prices will be increased or decreased to reflect changes
to the costs of the Products and/or Services. Provider agrees to
target quarterly cost reductions of not less than three percent
(3%) of the overall Company spend with Provider each quarter. Any
cost reductions initiated by Company will not necessarily count
towards Provider’s 3% quarterly cost reduction. Provider
agrees to provide updated Prices thirty (30) days before the
end of each quarter that reflect the quarterly Product Price
reduction. If the Provider cannot achieve the required cost
reduction in any one quarter, the Provider must present the Costed
BOM(s) and other relevant material with explanations as to why the
cost reduction cannot be achieved in that quarter to the Company
thirty (30) days before the end of the quarter. Any
Price
11
adjustments or
inventory revaluation shall be mutually agreed to by the Parties
and implemented in the next quarter.
7.3 Best
Price. Provider represents and warrants the Prices charged to
Company for any Product or Service will always be Provider’s
best price to support the same scope, Product, level of business,
terms, complexity, supply model and turn level, and services
performed. If Provider sells any Product or Service that can be
determined to be the same scope, Product, level of business, terms,
complexity, supply model and turn level, and service performed, to
any customer at a price that is lower than the applicable Price,
the Price will be immediately reduced to the lower price
retroactively to the Effective Date. Such lower Price will also
apply to all outstanding and future invoices for such Products or
Services
7.4
Rebates. Provider shall disclose to Company all rebates it
receives from its suppliers specific to the Services provided
hereunder.
7.5 Performance
Suspension. In the event the Parties have a material dispute in
regards to a Party’s obligations under this Agreement, a
Party shall provide written notice to the other Party of the nature
of the dispute and a plan to resolve such dispute. The Party
receiving this notice shall have thirty (30) days to either
resolve the dispute or enter into good faith discussions with the
sending party. If the material dispute has not been cured upon the
expiration of the thirty (30) day notice period, the sending
party may suspend performance of its obligations under this
Agreement until such time as the dispute is resolved.
8
. Payment Terms and
Procedures
8.1
Invoices. Provider shall submit for payment a written
invoice after delivery of, Products or Services to Company.
Provider shall submit such invoice for payment to the following
address:
Ixia
Accounts Payable
26601 W. Agoura Road
Calabasas, CA 91302
Each invoice
shall contain information, including, at a minimum, the following
information:
Part Number and revision level;
Packing slip
numbers related to invoiced shipments;
Percent of
total Purchase Order completed, assuming that no more than one type
of Product is on a Purchase Order;
12
A statement
asserting that all Prices are inclusive of applicable taxes unless
otherwise provided for in the Agreement.
Amounts listed in
an invoice shall specify the amounts in US currency. Company may
require additional information for any amounts stated on an
invoice, including without limitation evidence that all parties
furnishing labor or materials to Provider in connection with the
performance of Provider’s obligations hereunder have been
paid. Provider shall respond to Company’s request for
additional information in connection with an invoice promptly, but
in no event any later than five (5) Business Days after
delivery of Company’s request thereof; provided, however, if
Provider reasonably requires additional time to respond to
Company’s request for information, Provider may request
Company to agree to an extension of the above deadline.
If Company
disputes an amount stated in an invoice, Company will notify
Provider in writing of the dispute and the basis thereof. Upon
receipt of such notification, Provider shall submit a revised
invoice stating only undisputed amounts. Upon resolution of
disputed amounts, Provider shall submit an invoice pursuant to this
Section for the amounts that the Parties mutually agree are no
longer in dispute. Following receipt of an invoice stating only
undisputed amounts (“Correct Invoice”), Company will
pay Provider such amounts in accordance with this Section. Payment
by Company does not constitute acceptance of the Provider’s
performance hereunder or an admission of liability. All payment
terms shall be net thirty (30) after the date of such Correct
Invoice and payment shall be made via wire transfer or other
electronic payment. Company shall have no obligation to pay
Provider any amounts stated on an invoice other than a Correct
Invoice. The credit limit provided to the Company shall be at such
an amount that it does not reduce the payment terms stated
above.
9.1 Product and
Service Warranties. Provider warrants that the Products and
Services supplied to Company pursuant to this Agreement shall
conform to the Requirements during the Warranty period. Although
Company reserves the rights to change Requirements from time to
time Provider warrants that at no time will it ship Product that
does not comply with the Requirements in place at the time of
shipment. Provider further warrants all Products to be free from
defects in workmanship (i.e., manufactured in accordance with the
Standard of Care and Workmanship) for a period of eighteen
(18) months from the date of receipt of the Products by
Company. With respect to Components and/or materials, Provider will
assign to Company any assignable Component and/or material
warranties received from the supplier thereof. If Components and/or
materials are returned under a supplier’s warranty, Provider
will, on Company’s behalf and without additional charge,
manage the return of any such Components and/or materials to the
supplier thereof for repair, replacement, or reimbursement. If any
unit of such Product should prove to be defective and if Company
shall have so notified Provider, specifying in such notice the
alleged defects and/or failures, then Company shall return the
allegedly defective Product to Provider upon the receipt of a
return material authorization (“RMA”) number from
Provider as further described in Section 10. Provider shall
promptly
13
evaluate the
defective samples and make best efforts to report findings within
ten (10) days of receipt of the Product. Upon confirmation by
Provider of the workmanship defect, Provider shall, at its
discretion, repair or replace such Products at no cost to Company
or upon mutual agreement of the Party’s provide Company with
a refund of the purchase Price for such Products in exchange for
the return of the Products. The cost of transportation of defective
Products from Company to Provider and of repaired or replaced
Products from Provider to Company shall be borne by Provider.
Provider shall have the same warranty liability and obligations for
Products which have been provided as replacements. The warranty
period for such replacement Products shall be the remainder of the
original warranty as of the date the Product was originally shipped
to Provider or ninety (90) days which ever is longer. The
above warranty will not apply to any Product (i) which has
been altered, except by Provider or with Provider’s consent,
or (ii) which have been subjected to abuse or improper
maintenance, or negligence. For purposes of clarity, the above
warranty does not apply to defects in materials, defects in design
and software.
9.2 Additional
Warranties . Provider represents and warrants that: (i) it
has the right to enter into this Agreement and to bind itself with
respect to its obligations hereunder; (ii) it is under no
obligation or restriction, nor will it assume any such obligation
or restriction, that does or would in any way interfere or conflict
with, or that does or would present a conflict of interest
concerning the performance to be rendered by Provider or the rights
granted Company hereunder; (iii) it shall, in the performance
of its obligations under this Agreement, comply with all Applicable
Laws (including but not limited to obtaining any and all government
approvals, permits or licenses in connection with the performance
of its obligations under this Agreement); (iv) Provider shall
not, directly or indirectly, in the name of, on behalf of, or for
the benefit of Company offer, promise, or authorize to pay, or pay
any compensation, or give anything of value to, any official,
agent, or employee of any government or governmental agency, or to
any political party or officer, employee, or agency thereof, or any
candidate for political office; (vi); and (vii) it shall
require each of its directors, officers, employees, and agents to
comply with the provisions of the Foreign Corrupt Practices Act of
1977 (FCPA) of the United States, 15 U.S.C. § 78dd-1 et.
seq. Any breach of this section shall entitle Company to terminate
this Agreement effective immediately upon written notice to
Provider. Provider shall promptly notify Company of the occurrence
of any event that would or may result in any breach of any of the
foregoing representations or warranties.
10.
Product Return Processes
10.1 Return
Materials Authorization. Products returned by Company to
Provider must be accompanied by a RMA number. Provider will supply
an RMA number within two (2) Business Days of receipt of the
Company’s part numbers and the serial numbers for the
Products to be returned.
10.2 Return
Charges. All Products returned by Company to Provider in
accordance with Section 9 and all replacement or repaired
Products shipped by Provider to Company to replace such returned
Products, will be at such Provider’s risk and expense.
Company will issue debit memo to Provider referencing the RMA
number. Any Products returned to Provider under Section 9
herein which are determined to be “no defect found” or
not subject to Provider’s
14
warranty shall
be at the risk and expense of Company. Provider shall provide to
Company a written quote for the evaluation cost associated with the
no defect found Product. Company shall, within thirty
(30) days of receipt of Provider’s invoice, remit
payment for the shipping and evaluation costs related to the
Products.
10.3 Committed
Repair Time. Provider will repair or replace each Product that
does not conform to the Requirements pursuant to Provider’s
Warranty within five (5) Business Days (the “Committed
Repair Time”). Such five (5) day period shall start on
the day the Provider receives the non-conforming Product and
exclude any transit time. Company shall return defective Products
within a reasonable timeframe of receipt.
THE FOREGOING
CONSTITUTES COMPANY’S SOLE REMEDIES AGAINST PROVIDER FOR
BREACH OF WARRANTY CLAIMS. EXCEPT AS PROVIDED IN THIS SECTION,
PROVIDER MAKES NO WARRANTIES WITH RESPECT TO THE PRODUCTS OR ITS
SERVICES HEREUNDER, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES RESPECTING NONINFRINGEMENT, OR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING
FROM A COURSE OF PERFORMANCE, A COURSE OF DEALING, OR TRADE
USAGE.
10.4 Duty To
Remove Company Marks or Destroy Returned Products. Provider
shall not sell, transfer, distribute or otherwise convey any
Component (including Components relating to any terminated or
discontinued item), product, or service bearing or incorporating
Company trademarks, part numbers or other Company identifiers,
including any Company packaging, copyrighted material or code, to
any person or entity, other than Company. Provider will remove from
all rejected, returned or un-purchased Components and Products any
such Company Marks or Company identifiers, even if such removal
requires destruction of the Components or Products. Upon
Company’s request, Provider will provide a certificate of
destruction authorized by an officer of Company.
11.
Epidemic Failures and Product Recalls
11.1
Definitions of Epidemic Failures and Product Recall. An
“Epidemic Failure” means that the rate of failures in a
particular Product (or series or family of Products) exceeds ten
percent (10%) of the Products delivered by Provider over a
consecutive three (3) month period and due to the same root
cause attributable to Provider’s workmanship (the
“Epidemic Failure Rate”). A “Product
Recall” is a systematic effort by Company to locate, in
transit, in stock or in the field, Products and to repair or
replace such Products.
11.2 Epidemic
Failure Remedies. If a Product exhibits an Epidemic Failure,
Company may select any one or more of the following remedies at its
discretion:
(a)
Provider Analysis . Provider will provide Company, no later
than seven (7) business days following discovery and/or
acknowledgement by Provider of the Epidemic Failure, a root cause
analysis and corrective action plan. Company will make available
such information and assistance as are reasonably required to
enable Provider to conduct its root cause analysis and provide its
corrective action report. Once approved by Company, Provider will
incorporate the corrective action in all future affected
Products.
15
(b)
Product Recall or Retrofit or Other Remedies . If Company
determines that the Epidemic Failure necessitates a field stocking
recall or customer based recall or retrofit, it may at its option
elect to have the affected and potentially affected Products:
(i) returned to Provider for repair or replacement under the
terms of the Warranty in Section 9; or (ii) Provider
shall send representatives to Company’s US site in order to
conduct sorting and, if applicable, testing of the returned
defective Products; or (iii) ship to Provider’s
facility, at Provider’s expense, Products subject to the
Epidemic Failure for testing, repair and/or
replacement..
(c)
Product Recall. Company may perform a Product Recall in
order to: (a) remedy a breach of Provider’s warranties
with respect to such Product; (b) comply with the law or other
governmental requirements; (c) prevent or remedy any health or
safety risk; or (d) maintain Company’s reputation for
quality in the marketplace.
11.3
Termination with Respect to Affected Products. To the extent
Provider is liable for Epidemic Failure or Product Recall costs as
set forth in Section 11, Company may terminate its Purchase
Orders not yet fulfilled by Provider for Products affected by such
Epidemic Failure or Product Recall.
11.4 Epidemic
Failure and Product Recall Costs.
(a)
Provider Liability. Except as set forth below, all costs
(including materials, labor, shipping and inventory replacement
costs) arising from an Epidemic Failure or a Product Recall will be
mutually agreed upon by both parties.
(b)
Exclusions from Provider Liability . Provider is not liable
for Epidemic Failure or Product Recall costs to the percentage
extent that the cause of such Epidemic Failure or Product Recall is
not due to Provider’s workmanship. In addition, Provider is
not liable for such cost to the extent that the cause of Epidemic
Failure or Product Recall is due to: (i) compliance with the
related Requirements to the extent actually provided by Company, if
all implementations thereof would result in such problem and the
Provider was unaware of such problem; (ii) Consigned Items
that are incorporated into the Products or used in the manufacture
or testing of the Products and but for such incorporation or use
there would not be an Epidemic Failure or Recall; or (iii) a
change in the law or other governmental requirement after the date
of manufacture.
12.
Quality, Performance and Goals
12.1 Quality
Performance. Provider shall show evidence and perform within a
certified quality system to ensure Product conformance to
Specification requirements in conjunction with process
certification(s) listed in Section 23. All services provided
shall be in accordance with the latest versions of IPC/EIA
J-STD-001, IPC-A-610 Class 2 (or other standard specified by
Company and agreed to in writing by Provider). Provider shall have
system(s) in place that can provide lot code trace ability to
component level for all assemblies and sub-assemblies.
12.2
Performance Goals. Performance goals for the metrics
utilized shall be mutually agreed to by the Parties in writing
prior to the first shipment of each Product. Provider
and
16
Company shall
work together to endeavor to continually improve their performance
against the goals and targets.
12.3 Quality
Review and Continuous Improvement Meetings. Provider agrees to
provide monthly reporting of performance metrics to Company. The
list of metrics and reports are listed in Exhibit C, Metrics
and Reporting. Provider and Company agree to meet quarterly for a
Quarterly Business Review (“QBR”), as described on such
Exhibit. Provider and Company will agree to the performance metrics
and information to be presented at the QBRs by each Party. Action
items and status to completion will be reviewed at each
meeting.
12.4 Corrective
Action. Within two (2) business days of request by
Company, Provider will provide Company with a completed Supplier
Corrective Action Request Form as identified in
Exhibit B.
13.
Discontinuance and Manufacturing Rights
Company may elect
to discontinue any of its Products at any time in its sole
discretion. If Company elects to place a final Purchase Order for
such Product, the Provider, upon agreeing to the Purchase Order,
will satisfy such Purchase Order according to this Agreement. After
all Purchase Orders for such Product are filled, the Provider will
conduct a prompt and orderly shutdown of the Product production.
Such shutdown will include the return to Company all Company
property used in connection with the production of such Product.
However, the discontinuance of a Product shall not affect a
Provider’s obligation to provide Services for such Product
unless the return of any Company property prevents Provider from
providing Products or warranty service to Company, then Provider
shall be relieved of such obligations.
14.1 Financial
Condition. Company may review Provider’s financial
condition quarterly. Provider will make available to Company within
a reasonable period of time, not to exceed ten (10) days, any
financials generally made known to the public. If the financial
condition of Provider materially and adversely changes from its
financial condition as of the Effective Date, then Company may
request reasonable assurance of future performance.
14.2 Procedural
Audit. Upon five (5) Business Days’ prior written
notice and during Provider’s ordinary business hours and
subject to Provider’s consent which will not be unreasonable
withheld, Company shall have the right to audit Provider’s
operational processes and procedures in connection with Services
provided. Provider shall work with Compan
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