GLOBAL MASTER SERVICES AGREEMENT

Exhibit 10.2

Confidential portions of this document have been omitted

pursuant to a request for confidential treatment and filed

separately with the Securities and Exchange Commission

STATEMENT OF WORK NUMBER 9

under

GLOBAL MASTER SERVICES AGREEMENT

by and between

DUN & BRADSTREET, INC.

and

ACXIOM CORPORATION

May 6, 2009

LIST OF SCHEDULES/EXHIBITS TO THIS SOW

Pursuant to Item 601 of Regulation S-K, certain schedules, exhibits and similar attachments to this Statement of Work No. 9 have not been filed with this exhibit. The Company agrees to furnish supplementally any omitted schedule, exhibit or similar attachment to the SEC upon request.

STATEMENT OF WORK NO. 9

STATEMENT OF WORK NO. 9 (this “ SOW ” or “ SOW No. 9 ”) is made and effective as of May 6, 2009 (the “ SOW Effective Date ”), by and between DUN & BRADSTREET, INC., a Delaware corporation (“ D&B ”), and ACXIOM CORPORATION, a Delaware corporation (“ Acxiom ”).

(a) The parties are party to an Information Technology Outsourcing Services Agreement made and executed as of July 27, 2006, which was amended, restated, and renamed by the Global Master Services Agreement, dated as of June 2, 2008 (as so amended and restated, and as it may be further amended and/or restated from time to time, the “ Agreement ”).

(b) The Agreement contemplates that the parties and their respective Affiliates may enter into statements of work that are governed by and subject to the Agreement. This is Statement of Work No. 9 under the Agreement.

(c) Simultaneously with the execution and delivery of this SOW No. 9, the parties are executing and delivering (i) Amendment Number Two to the Amended and Restated Sales & Marketing Agreement (the “ S&M Agreement ”), dated June 27, 2006 (and amended and restated June 2, 2008), between them, (ii) Amendment Number One to the Alliance Agreement (the “ Alliance Agreement ”), dated November 26, 2008, between them, (iii) Amendment Number One to Schedule Number One to the Alliance Agreement, and (iv) Amendment Number Two to the Agreement.

D&B and Acxiom agree upon the following background, goals and objectives for this SOW:

(a) D&B operates in a wide range of businesses across a wide geographic area. Uninterrupted high quality IT infrastructure services are mission critical to D&B’s business. Without them D&B is unable to sell its products. D&B requires a supplier that understands D&B’s business, has world class facilities, is willing to make initial and ongoing investment in transformation and technology evolution during the SOW Term (as defined in Section 4.1(a) of this SOW), and delivers Services with a quality of execution consistent with their criticality to D&B’s business.

(b) D&B has determined that Acxiom appears to be well-suited to meet D&B’s goals and objectives.

(c) D&B currently obtains a wide range of information technology services from Computer Sciences Corporation (“ CSC ”). D&B’s primary objective for transition is to migrate these services (other than the Excluded Services, as hereinafter defined) in an orderly manner with no unplanned disruption to Acxiom from CSC’s Berkeley Heights data center to Acxiom’s shared Tier 2 or better data center that positions D&B to:

(i) benefit from economies of scale;

(ii) utilize ITIL or other best-practice data center processes;

(iii) improve service levels and disaster recovery capabilities; and

(iv) reduce IT operating costs.

(d) D&B seeks a flexible relationship that allows D&B to:

(i) take advantage of evolving technologies;

(ii) receive services for businesses that D&B may acquire or divest in the future; and/or

(iii) change platforms or methods of service delivery, or move operations outside the United States, if beneficial to D&B’s business needs or strategy.

(e) D&B requires a supplier that is responsive to changes, requests, and incidents in the environment; has personnel available and approachable for strategy, help, advice and discussion as desired by D&B; and facilitates cooperation, teamwork and clear governance structure between the parties and their personnel, all as defined within the scope of Services defined by the Agreement, this SOW, and Schedule A.

(f) D&B seeks a variable pricing structure that, within any limits provided in this SOW, will accommodate the potential of significant decreases in D&B volumes over the SOW Term due to server virtualization and consolidation, optimization of D&B’s data supply chain, and other initiatives D&B may pursue, and will, within any limits provided in this SOW, accommodate potential increases in volumes.

(g) The parties intend for Acxiom to assume responsibility for the Services and implement the solution described in the Service Delivery Plan provided in Exhibit A-4 of this SOW in phases:

(i) On the SOW Effective Date, Acxiom shall begin performing Transition Services;

(ii) On or around September 1, 2009, subject to D&B reaching an appropriate agreement with CSC, Acxiom shall assume responsibility for managing the Services provided by CSC and begin providing the Interim Services described in Section 6.4 of this SOW;

(iii) Beginning on each applicable Commencement Date, or other date agreed by the parties, Acxiom shall begin assuming full responsibility for certain of the Services in the Primary Data Center in accordance with the Transition Plan described in Section 4 of the Agreement;

(iv) By ***, 2010, Acxiom shall assume full responsibility for all the Services, and complete the Transition from Berkeley Heights to its Primary Data Center and other applicable service delivery facilities described in the Service Delivery Plan; and

(v) During Transition and thereafter, Acxiom shall enhance certain aspects of the Services, and the infrastructure used to deliver the Services, in accordance with the Transformation Plan described in Section 4 of the Agreement.

The foregoing goals and objectives shall be governed by the provisions of Section 1.3 of the Agreement.

(a) This SOW shall be subject to the terms of the Agreement. The terms of the Agreement are hereby incorporated into this SOW by reference, subject to Section 2.1(b) of this SOW.

(b) The provisions of this SOW shall be construed wherever possible to avoid conflict with the Agreement. Section 3.5(e) of the Agreement shall govern conflicts between the Agreement and this SOW. Any inconsistencies among this SOW, the Schedules, and the Exhibits shall be resolved in favor of the SOW, then the Schedules, then the Exhibits.

(c) Schedule J of this SOW is incorporated herein by this reference.

(a) Terms used in this SOW with initial capitalization and not otherwise defined herein shall have the meaning provided in the Agreement. Readers of this SOW should note that a number of definitions in the Agreement are modified in Section 6.1 of this SOW.

(b) As used in this SOW, the following terms will have the meaning set forth below:

(i) “ Agreement ” shall have the meaning provided in Section 1.1(a).

(ii) “ Commencement Date ”, for particular Services, shall mean the date on which Acxiom assumes responsibility for such Services under this SOW. The Transition Plan provides for Acxiom to assume responsibility for Services in multiple phases, beginning in September, 2009. Accordingly, there will be separate Commencement Dates applicable to the Services as Acxiom assumes responsibility for them.

(iii) “ Contract Year ” shall mean the period commencing on the SOW Effective Date and continuing until ***, 20***, and thereafter each consecutive twelve (12) month period thereafter. If the final Contract Year is less than twelve (12) months, references to amounts for such Contract Year shall be pro-rated as appropriate.

(iv) “ D&B Service Locations ” shall mean the locations at which the parties agree that the Services are to be delivered to D&B, typically D&B offices.

(v) “ Excluded Services ” shall mean functions which might otherwise be deemed to be in-scope Services but which are specifically provided in this SOW as being out of Acxiom’s scope, including CSC’s OPAL services provided by a CSC Affiliate in Australia, CSC’s Oracle application support services, and production print services.

(vi) “ Transition Services ” shall mean the portion of Services required to execute the Transition in accordance with the Transition Plan.

(c) References to Schedules and Exhibits in this SOW shall be deemed to be references to the Schedules and Exhibits attached to this SOW, except where another document ( e.g. , the Agreement, the S&M Agreement, or the Alliance Agreement) is specifically referenced.

(a) Acxiom shall provide to D&B the services described in this SOW, including Schedule A (including its Exhibits) to this SOW (which, collectively, shall be deemed to be “ Services ” under the Agreement). Transition Services shall begin on the SOW Effective Date; all other Services shall begin on the applicable Commencement Date provided in the Transition Plan, except to the extent that Schedule A specifically provides that a particular aspect of the Services is to begin on a different date.

(b) Unless a Retained Responsibility or an Excluded Service, the Services include all functions performed in the twelve (12) months prior to the SOW Effective Date by:

(i) CSC or its Affiliates (including the five (5) CSC personnel providing Release Management Services); or

(ii) the four (4) D&B personnel providing Red Hat and Oracle support.

(c) Acxiom shall be responsible for managing CSC and providing the Interim Services as described in and subject to the provisions of Section 6.4 of this SOW.

(d) The Services shall be delivered without the use of ***.

The Services will be provided globally, as required to meet D&B’s needs. The list of D&B Service Locations at which the Services are initially to be provided is provided in Exhibit A-8. Such Exhibit may be modified through the Change Control Procedure, provided, that if D&B requests that Acxiom provide Services (1) in or from a new D&B Service Location or (2) in or from an existing D&B Service Location that are materially different from the Services previously provided at such D&B Service Location, then:

(a) Acxiom shall provide any one-time transition and set-up functions required to implement such Services as a Project, except to the extent such one-time transition and set-up functions are covered by an IMAC Charge or other applicable unit rate provided in Schedule C to this SOW; and

(b) after Acxiom has implemented such Services, D&B shall be charged for such Services in accordance with the charges and unit rates provided in Schedule C unless, prior to the implementation of such Services, Acxiom demonstrates to D&B that there will be a more than an insubstantial increase in Acxiom’s cost of providing such Services at the new D&B Service Location (including any taxes whose burden is otherwise imposed on Acxiom) that justifies an equitable adjustment to the charges and/or unit rates, in which case the charges and/or unit rates in Schedule C shall be adjusted accordingly and, as appropriate, tax burden reallocated by mutual agreement of the parties.

(a) Schedule B to this SOW describes the Service Levels and Critical Service Levels (and their accompanying metrics) that apply to Acxiom’s performance of the Services provided under this SOW and, except as otherwise provided in Schedule B, the Service Levels in Schedule B shall become effective as of the Transition Completion Date. Schedule B to this SOW shall replace and supersede Schedule B to the Agreement for purposes of this SOW.

(b) For the purposes of this SOW, Section 10.1(b) of the Agreement is amended to read as follows:

“Except where a different level of performance is specifically agreed, Acxiom shall perform the Services at least at the same level and with at least the same degree of accuracy, quality, timeliness, responsiveness, and efficiency as was provided during the twelve (12) months prior to the Commencement Date by or for D&B and its Affiliates.”

(c) For the purposes of this SOW, Section 10.2(c) of the Agreement is amended to read as follows:

“With respect to the Service Levels provided in an SOW, *** percent (***%) of Acxiom’s aggregate monthly At Risk Charges under the applicable SOW (as defined in Section 10.2(d) below) shall be at risk each month for Service Level Credits (the ‘ Amount at Risk ’). D&B may allocate *** (***) percentage points among Critical Service Levels in the applicable SOW hereunder, for the purpose of calculating Service Level Credits; provided, however, that D&B may not allocate more than *** (***) percentage points to any single Critical Service Level. For example, if Acxiom fails to meet a Critical Service Level to which D&B has allocated *** (***) percentage points, the applicable Service Level Credit will equal *** percent (***%) of the Amount at Risk (which equals *** percent (***%) of Acxiom’s monthly Charges under such SOW), for the month in which the failure occurred.”

(d) For the purposes of this SOW, Section 10.2(e) of the Agreement is deleted and the provisions of Section 6 of Schedule B to this SOW shall apply in its stead.

Schedule A (including Exhibit A-6) to this SOW describes the Services to be provided by Acxiom in supporting D&B in ameliorating the effects of a Disaster that causes a total or partial loss of the Services to be provided pursuant to this SOW, within an agreed level and within target timeliness.

D&B may exercise the remedies provided in Section 12 of the Project Estimates Process provided in Attachment A-1 (Project Estimates Process) to Schedule A if Acxiom fails to successfully complete any Major Milestone for the work under this SOW within sixty (60) days following the scheduled completion date for such Major Milestone.

(a) The term (the “ SOW Term ”) of this SOW shall begin on the SOW Effective Date and shall continue until ***, 20*** (such period, the “ Initial SOW Term ”), unless terminated pursuant to Section 4.2 below or extended as provided in
Section 4.1(b).

(b) D&B may extend the SOW Term up to *** by providing at least *** (***) months notice to Acxiom, each for such extension period as elected by D&B; provided that (i) the total of all such extensions, in the aggregate, shall be no longer than ***; and (ii) if in any extension D&B elects to extend the Term for a period of ***, then D&B shall not have any further extension options (e.g., D&B may extend *** for *** each time; however if D&B extends the first time for *** and then a second time for ***, D&B shall lose its *** option). D&B may also extend the SOW Term as provided in Section 22.8 of the Agreement.

(c) If, pursuant to Section 5 of the Agreement, the Term of the Agreement would otherwise expire, it shall nonetheless be deemed to continue until the expiration or termination of the SOW Term.

(a) Termination of this SOW is governed by Sections 22.1 through 22.13 of the Agreement. If a breach of this SOW by Acxiom is material in the context of the Agreement as a whole then D&B may exercise the rights provided in Section 22.1 of the Agreement (Agreement Termination for Cause).

(b) For purposes of this SOW, Section 22.4(b) of the Agreement (Termination for Convenience) is deleted and a new subsection 22.4(b) is inserted, to read:

“(b) Termination of SOW for Convenience . D&B may terminate this SOW for convenience by giving Acxiom at least *** (***) months’ prior written notice designating the termination date. Notwithstanding the foregoing, D&B may not exercise the termination rights granted under this Section 22.4 effective earlier than ***. Upon receipt of any such termination notice from D&B, Acxiom shall, consistent with the provisions of Schedule A to this SOW (and any applicable Exhibits thereto), (A) wind-down its work with respect to this SOW as quickly as possible; (B) eliminate any ongoing expenses under this SOW, to the extent Acxiom may do so (and to the extent Acxiom cannot immediately eliminate any such expense, Acxiom shall do so as soon as it can, during such *** (***) month period); and (C) not make any future long-term

commitments under such SOW ( e.g. , leasing of additional Equipment). In the event of a termination for convenience pursuant to this Section 22.4 , D&B shall be liable to pay to Acxiom the Termination Charges specified in Schedule C of SOW No. 9 for termination pursuant to Section 22.4, and although such payment is not a condition precedent to the termination, D&B acknowledges and agrees that (i) D&B shall remain contractually obligated to pay Acxiom the applicable Termination Charges and (ii) such obligation shall survive any such termination by D&B pursuant to this Section 22.4(b). Acxiom shall invoice D&B for termination for convenience charges upon the effective date of termination, and such charges shall be due thirty (30) days after the effective date of termination. The parties acknowledge and agree that the Termination Charges specified in Schedule C of SOW No. 9 are a reasonable forecast of damages to Acxiom for D&B’s termination pursuant to this Section 22.4 . If a purported termination for cause by D&B under Section 22.2 is ultimately determined not to have been properly a termination for cause, then such termination by D&B shall instead be deemed to be a termination for convenience under this Section 22.4 .”

(c) For purposes of this SOW, Section 22.5 (b) and (c) of the Agreement (Termination Upon Change of Control of Acxiom) are deleted and new subsections 22.5(b), (c), (d), and (e) are inserted, to read:

“(b) If the Change of Control of Acxiom is subject to (x) Section 22.5(a)(iii) or (y)(A) Section 22.5(a)(i) or Section 22.5(ii) and (B) the Distinct Entity is a D&B Competitor, at any time beginning on the date of a Change of Control of Acxiom and ending *** after consummation of the transaction which resulted from such Change of Control of Acxiom, D&B may terminate the Agreement (in whole and not in part) by giving Acxiom at least *** (***) months’ prior written notice designating the termination date. In such event D&B shall not be liable to pay Acxiom any Termination Charge or other fee. Within ten (10) days of receipt of D&B’s notice of such termination (time being of the essence), Acxiom shall pay D&B (without offset of any kind) the sum of *** Dollars ($***) to compensate D&B for the anticipated cost of transition to a new supplier or to re-insource the Services, such amount being a liquidated, negotiated amount. If Acxiom fails to pay such amount as required, in addition to all other rights and remedies, D&B may offset the amount due against Charges otherwise due hereunder.

(c) If the Change of Control of Acxiom is subject to (x) Section 22.5(a)(i) or (ii) and (y) the Distinct Entity is not a D&B Competitor, at any time beginning on the date of a Change of Control of Acxiom and ending *** after consummation of the transaction which resulted from such Change of Control of Acxiom (but subject to the next sentence), D&B may terminate the Agreement (in whole, and not in part), by giving Acxiom at least *** (***) months’ prior written notice designating

the termination date. Notwithstanding the foregoing, D&B may not exercise the termination rights granted under this Section 22.5(c) effective earlier than November 1, 2010, provided that if this sentence (when read with the prior sentence) does not provide D&B a time period of at least ninety (90) days to exercise its rights hereunder, then the time period in which D&B may exercise such right shall be extended so that it continues for at least ninety (90) days. In the event of a termination by D&B pursuant to this Section 22.5(c), D&B shall be liable to pay to Acxiom the Termination Charges specified in Schedule C of SOW No. 9 for termination pursuant to Section 22.5(c), and although such payment is not a condition precedent to the termination, D&B acknowledges and agrees that (i) D&B shall remain contractually obligated to pay Acxiom the applicable Termination Charges and (ii) such obligation shall survive any such termination by D&B pursuant to this Section 22.5(c). The parties acknowledge and agree that the Termination Charges specified in Schedule C of SOW No. 9 are a reasonable forecast of damages to Acxiom for D&B’s termination pursuant to this Section 22.5(c). Acxiom shall invoice D&B for termination for change of control charges upon the effective date of termination, and such charges shall be due thirty (30) days after the effective date of termination.

(d) If the Change of Control of Acxiom is subject to Section 22.5(a)(iv), (v) or (vi), at any time beginning on the date of a Change of Control of Acxiom and ending *** after consummation of the transaction which resulted from such Change of Control of Acxiom (but subject to the next sentence), D&B may terminate the Agreement (in whole, and not in part), by giving Acxiom at least *** (***) months’ prior written notice designating the termination date. Notwithstanding the foregoing, D&B may not exercise the termination rights granted under this Section 22.5(d) effective earlier than November 1, 2010, provided that if this sentence (when read with the prior sentence) does not provide D&B a time period of at least ninety (90) days to exercise its