AMENDMENT NO. 1 TO THE PROFESSIONAL SERVICES AGREEMENT

Exhibit 10.1B

CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION

AMENDMENT NO. 1 TO THE PROFESSIONAL SERVICES AGREEMENT

This Amendment No. 1 to the Professional Services Agreement (“Amendment No. 1”) amends that certain Professional Services Agreement dated July 30, 2007 (the “Agreement”) by and between Office Depot, Inc., a Delaware corporation (“Office Depot”), and SupportSoft, Inc., a Delaware corporation (“SupportSoft”). This Amendment No. 1 is effective on the date last executed by the parties below (“Amendment Effective Date”).

WHEREAS , SupportSoft and Office Depot wish to amend the Agreement in order to modify certain terms currently set forth therein.

NOW , THEREFORE , in consideration of the mutual promises contained herein, SupportSoft and Office Depot agree as follows:

1. Agreement Term. The first sentence of Section 5, “Term and Termination,” shall be amended to state as follows:

“ 5. Term and Termination . The term of this Agreement shall commence on the Effective Date and continue through *** ; provided , however, that if the National Launch (as defined in Exhibit A to this Agreement) occurs after ***, the term of the Agreement shall continue through *** (the “Initial Term”).”

2. Loyalty. A new Section 3.3 shall be added to the Agreement, as follows:

“ 3.3. Loyalty . During the Initial Term and any Renewal Term of the Agreement, Office Depot shall use its commercially reasonable efforts to launch, market, promote and make the Services available to Customers in North America and online through www.officedepot.com (or such other website as Office Depot may deploy) in accordance with Exhibit A and shall not, directly or indirectly, on its own behalf or through a third party, develop, market, promote, solicit orders for, or offer for sale, services systems or techniques that are similar to or compete with the services, products, concepts, systems or techniques embodied in the SupportSoft Services made available by SupportSoft to Office Depot (“Competing Offering”) offered to Customers in North America or online. A service or other offering will be deemed to be a Competing Offering if a customer would buy the service or other offering to achieve similar purposes as the SupportSoft Services or if such service or other offering embodies systems or techniques which are similar to the systems or techniques of the SupportSoft Services; provided further, however, that a Competing Offering specifically excludes any services that are performed without a network connection, including, but not limited to, any services that are performed by a technician who is physically dispatched to a customer’s location for the purpose of completing any service or services in which a customer’s technology or hardware is physically shipped to a third party repair facility for completing any service.”

3. Right of Bid. A new Section 3.4 shall be added to the Agreement, as follows:

“ 3.4. Right of Bid for Customers Outside *** and Customers of *** Division . During the Initial Term and any Renewal Term of the Agreement, if Office Depot desires to offer services to Customers outside *** or to Customers of Office Depot’s *** Division that are similar or comparable to the Services provided by SupportSoft to Customers in *** and online (herein “Expanded Offering”), then Office Depot must offer SupportSoft the right to submit a proposal regarding the performance of such Expanded Offering. If SupportSoft elects to submit a proposal for such Expanded Offering, Office Depot will negotiate with SupportSoft in good faith to expand this Agreement to include such Expanded Offering; provided, however, that SupportSoft acknowledges and agrees that Office Depot may, but shall not be obligated to, then solicit other proposals from other third parties for such Expanded Offering (“Additional Proposals”) and may make its final determination regarding such Expanded Offering based on the overall service levels, pricing and customer need levels in order to ensure that SupportSoft’s proposal is competitive. SupportSoft further acknowledges and agrees that this Section 3.4 provides SupportSoft with a right to bid on the Expanded Offering and does not provide SupportSoft with a right of first refusal nor any guarantee that SupportSoft will be awarded the Expanded Offering business. Promptly upon receipt of an Additional Proposal for the Expanded Offering that Office Depot intends to actively consider, and prior to Office Depot engaging in any discussions with the offeror (the “Other Interested Party”) regarding such Additional Proposal, Office Depot will promptly provide SupportSoft with a written summary of the Additional Proposal in reasonably sufficient detail, and to the extent Office Depot is not otherwise bound by any confidentiality, to enable SupportSoft to evaluate and respond to such Additional Proposal. SupportSoft will review the written description for the Additional Proposal and will respond in writing to Office Depot within fifteen (15) days with either a comparable offering for such Expanded Offering, or confirmation that it will not pursue such an offering. If SupportSoft fails to respond in such fifteen-day period, or it confirms that it will not provide a proposal for a comparable offering, or if SupportSoft and Office Depot are not able to reach agreement on such Expanded Offering within sixty (60) days after receipt of SupportSoft’s proposal or if Office Depot determines, in its discretion, to not pursue SupportSoft’s proposal, SupportSoft acknowledges and agrees that Office Depot may enter into a contractual relationship or accept the Additional Proposal for such Expanded Offering from another person or entity. Notwithstanding the foregoing, SupportSoft acknowledges and agrees that Office Depot will not be obligated to forward or disclose any information in connection with any Additional Proposal or Expanded Offering that Office Depot does not intend to pursue or consider.”

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4. Compliance with Regulations and Policies . The first sentence of Section 11 of the Agreement, “Compliance with Regulations and Policies,” shall be amended to delete the words “at SupportSoft premises” and insert the word “remotely” in place of the deleted text, to read as follows:

“ 11. Compliance with Regulations and Policies . Unless otherwise set forth in the applicable SOW, SupportSoft shall perform the Services remotely or on site at Office Depot’s premises, and shall be responsible for providing all equipment and supplies necessary to perform the Services.”

5. Limitation of Liability . Section 16, “Limitation of Liability,” shall be deleted in its entirety and replaced with a new Section 16, “Limitation of Liability,” as follows:

“ 16. Limitation of Liability . EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS IN SECTIONS 14 AND 15 ABOVE, OFFICE DEPOT’S BREACH OF SECTIONS 3.3 OR 3.4, OR EITHER PARTY’S WILLFUL, OR KNOWING BREACH OF SECTION 4, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR ITS USE, LOSS OF PROFITS, LOSS OF BUSINESS, OR OTHER ECONOMIC DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. REGARDLESS OF THE FORM OF ACTION, OTHER THAN AN ACTION FOR PAYMENT OF AMOUNTS DUE UNDER THE AGREEMENT, THE PARTIES’ INDEMNIFICATION OBLIGATIONS IN SECTIONS 14 AND 15 ABOVE, OFFICE DEPOT’S BREACH OF SECTIONS 3.3 OR 3.4, AND EITHER PARTY’S WILLFUL OR KNOWING BREACH OF SECTION 4, THE TOTAL LIABILITY OF EITHER PARTY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO SUPPORTSOFT FOR SERVICES SATISFACTORILY PERFORMED UNDER THIS AGREEMENT AS OF THE DATE OF SUCH CLAIM.”

6. Governing Law . The second sentence of Section 18.7, “Governing Law,” shall be amended as set forth below, and the existing Section 18.7 shall be deleted in its entirety and replaced with a new Section 18.7, “Governing Law,” as follows:

“ 18.7. Governing Law . This Agreement shall be interpreted in accordance with New York law. Each Party acknowledges that any actual or threatened breach of Sections 3.3, 3.4, 4 or 9 may cause the other Party irreparable harm for which money damages may not be an adequate remedy, and that injunctive relief may be an appropriate remedy for such breach. Each party will comply with all applicable export and import control laws and regulations in the use and distribution of the Software, Services and any other SupportSoft Technology.”

7. Program Description . Exhibit A to the Agreement, “Remote Service Program Description,” shall be amended as set forth below:

“National Launch: The program will be deployed nationally to all 1238 Office Depot stores and online.”

“Quarterly Performance Reviews: The Parties agree that appropriate senior-level representatives of each Party (meaning for Office Depot, a senior executive of North America retail; and for SupportSoft, the senior-most executive of the Consumer business unit or the Chief Executive Officer) shall meet at least once per quarter during the Term to review the overall progress and status of performance under the Agreement including, without limitation, the marketing and advertising program and any feedback and suggestions for improvement.”

“8. Service Delivery Management System

SupportSoft agrees to make available its Service Delivery Management System (SDMS) platform to Office Depot, through which SupportSoft manages remote delivery of services as contemplated in this Remote Service Program Specification.

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License to Use SDMS . Subject to the terms of this Agreement, SupportSoft grants to Office Depot a nonexclusive, nontransferable, nonsublicensable, limited license for use of the Service Delivery Management System Service (“SDMS Service”) by Office Depot and on behalf of its third party partners whose product and/or service SKUs have been input into the SDMS Service by SupportSoft. Office Depot shall not (and shall not allow any third party to): (i) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover any source code, underlying ideas, or interoperability interfaces of the SDMS Service by any means whatsoever; (ii) remove any product identification, copyright or other notices; (iii) provide, lease, lend, use for timesharing, service bureau or hosting purposes or otherwise use the SDMS Service to or for the benefit of third parties, except as expressly authorized herein; (iv) reproduce the SDMS Service or any component thereof; (v) modify, adapt, alter, translate or incorporate into or with other software, or create a derivative work of, any part of the SDMS Service, nor any service or product that is similar to or a substitute in whole or in part for the SDMS Service; (vi) disclose information or analysis (including, without limitation, benchmarks) regarding the quality or performance of the SDMS Service (except as required by law or court order); or (vii) resell, sublicense, distribute, or transfer the SDMS Service or any component thereof to any third party (including, without limitation, sharing Office Depot’s username(s) and password(s) for the SDMS Service with any third party). Office Depot represents and warrants that it will use the SDMS Service for its internal business purposes only. Office Depot, and not SupportSoft, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all content and data that Office Depot provides to SupportSoft associated with Office Depot’s use of the SDMS Service.

SDMS Service Fees . SupportSoft shall charge Office Depot a flat fee (calculated based on the table below) for each work order that is fully completed in the SDMS. Completion shall be measured by the allocation of a Work Order number. Delivered work orders will be billed regardless of whether the corresponding service is cancelled or returned by the end user. The pricing schedule outlined below will apply to all Work Orders generated in each calendar year. For the avoidance of doubt, on January 1 ^st of each year during the term of this Agreement, the cumulative number of Work Orders, for purposes of calculating prices per the table below, shall be reset to zero (0).

SupportSoft shall invoice Office Depot on a quarterly basis for all work orders delivered in the prior calendar quarter. Office Depot shall pay SupportSoft’s invoices within *** (***) days of the date of each SupportSoft invoice.

SDMS Program Support . During each calendar quarter, Office Depot may request up to *** ( *** ) hours of program support to be provided by SupportSoft. Program support may consist of further customizations to the SDMS and/or the management of SKUs in the SDMS and in each instance the nature and duration of the support effort shall be reflected in a work order or other writing agreed to by the parties. Program support days must be used within the corresponding quarter or else they will expire; for the avoidance of doubt, Office Depot may not roll program support days forward into subsequent quarters. If Office Depot requires additional program support, it may obtain such support from SupportSoft at a daily (8-hour) rate of USD $ ***  per day.

SDMS Service Provisioning Obligations . SupportSoft’s obligations in connection with the provisioning of the SDMS Service shall be limited to the following activities:

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8. Pricing Exhibit F . A new Exhibit F-1, “Pricing,” attached hereto and incorporated herein by reference, shall supersede Exhibit F to the Agreement. As of the Amendment Effective Date, Exhibit F shall be terminated and shall have no force or effect.

9. Press Release . The parties agree to work in good faith to issue a mutually agreeable press release within sixty (60) days of the Amendment Effective Date generally describing the nature of the parties’ relationship.

10. Interpretation . If any provision in this Amendment No. 1 conflicts with any provision in the Agreement, the provision in this Amendment No. 1 will control and, to the extent necessary, supersede the conflicting provision in the Agreement. All other terms and conditions of the Agreement and shall remain in full force and effect. Any different or additional terms of any purchase order, confirmation, or similar form shall have no force or effect unless signed by authorized representatives of both parties. Any defined terms that have not been defined in this Amendment No. 1 shall have the meaning ascribed to them in the Agreement.

ACCEPTED AND AGREED TO BY THE AUTHORIZED REPRESENTATIVE OF EACH PARTY: