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AGREEMENT

Collective Bargaining Agreement

AGREEMENT | Document Parties: VALOR COMMUNICATIONS GROUP INC | Valor Telecommunications of Texas, LP, You are currently viewing:
This Collective Bargaining Agreement involves

VALOR COMMUNICATIONS GROUP INC | Valor Telecommunications of Texas, LP,

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Title: AGREEMENT
Date: 8/12/2005

AGREEMENT, Parties: valor communications group inc , valor telecommunications of texas  lp
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                                                                     EXHIBIT 10.2

 

                               TABLE OF CONTENTS

 

<TABLE>

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                                                        PAGE

<S>                                                       <C>

ARTICLE 1 - RECOGNITION                                   4

 

ARTICLE 2 - NONDISCRIMINATION                             4

 

ARTICLE 3 - UNION SECURITY                                5

 

ARTICLE 4 - PAYROLL DEDUCTION OF DUES                     5

 

ARTICLE 5 - MANAGEMENT RIGHTS                             6

 

ARTICLE 6 - BARGAINING AND CONTRACT ADMINISTRATION        7

 

ARTICLE 7 - RESPONSIBLE UNION - COMPANY RELATIONSHIP      7

 

ARTICLE 8 - UNION ACTIVITY AND LEAVES                     9

 

ARTICLE 9 - GRIEVANCE PROCEDURE                          12

 

ARTICLE 10 - ARBITRATION OF GRIEVANCES                   14

 

ARTICLE 11 - DISCIPLINE AND PERSONNEL RECORDS            16

 

ARTICLE 12 - EMPLOYEE CLASSIFICATIONS                    16

 

ARTICLE 13 - SENIORITY                                    17

 

ARTICLE 14 - NET CREDITED SERVICE                        18

 

ARTICLE 15 - WAGES                                       20

 

ARTICLE 16 - DIFFERENTIALS AND OVERTIME                  21

 

ARTICLE 17 - WORK SCHEDULES AND TOURS                     24

 

ARTICLE 18 - HOLIDAYS                                    25

 

ARTICLE 19 - VACATIONS                                   29

 

ARTICLE 20 - WORKING PRACTICES                           33

</TABLE>

 

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<TABLE>

<S>                                                      <C>

ARTICLE 21 - SAFETY PRACTICES                            35

 

ARTICLE 22 - TOOLS AND EQUIPMENT                         36

 

ARTICLE 23 - JOB TITLES OF EMPLOYEES AND                 37

             CHANGES IN ASSIGNMENT

 

ARTICLE 24 - JOB TRANSFER PROCEDURE                      40

 

ARTICLE 25 - BOARD AND LODGING                           42

 

ARTICLE 26 - FORCE ADJUSTMENT                            47

 

ARTICLE 27 - ABSENCE FROM DUTY                           54

 

ARTICLE 28 - TERMINATION ALLOWANCE                       57

 

ARTICLE 29 - PENSIONS                                    59

 

ARTICLE 30 - CONTRACT LABOR                              59

 

ARTICLE 31 - GROUP INSURANCE                             60

 

ARTICLE 32 - ILLNESS TREATMENT                           62

 

ARTICLE 33 - MILITARY LEAVE AGREEMENT                    68

 

ARTICLE 34 - DEFINITIONS                                 69

 

ARTICLE 35 - CONTENTS AND VALIDATION                     74

 

ARTICLE 36 - DURATION                                     74

 

APPENDIX A - EXCHANGES                                   75

 

APPENDIX B - WAGE SCHEDULE GUIDE                         78

             WAGE SCHEDULES                              79

 

APPENDIX C - DUES DEDUCTION AUTHORIZATION CARD            81

</TABLE>

 

                                       2

<PAGE>

 

<TABLE>

<S>                                                             <C>

MEMORANDUMS OF AGREEMENT

 

      ARBITRATION PROCEDURE                                      83

      BUSINESS ATTIRE                                            85

      CALL CENTER COMMITTEE                                      87

      COMMON INTEREST FORUM (CIF)                                88

      COMPREHENSIVE MEDICAL PLAN                                 89

      CONTRACT LABOR REPORTING                                   91

      DRUG & ALCOHOL POLICY                                      93

      ELECTRONIC DATA GATHERING                                  94

      FAMILY AND MEDICAL LEAVES OF ABSENCE (FMLA)                 96

      FLEXIBLE SPENDING ACCOUNTS                                 99

      FORCE ADJUSTMENT BOUNDARIES                               100

               ATTACHMENT A                                     101

      FORCE ADJUSTMENT BUMPING RESTRICTIONS                      102

      FOUR-DAY WORKWEEK                                         104

      HOME DISPATCH                                             107

      HOURLY EMPLOYEES' PENSIONS                                109

      VALOR TELECOMMUNICATIONS SOUTHWEST, LLC SAVINGS PLAN      111

      INCOME SECURITY PLAN                                      113

      LONG TERM DISABILITY                                      116

      LUMP SUM PAYMENT OPTION                                   119

      NEUTRALITY AND CONSENT ELECTION                           120

      NON-PRECEDENT SETTING AGREEMENT                           127

      ON-CALL PREMIUM PAY                                       128

      OVERTIME                                                  129

      PART-TIME EMPLOYEE USAGE                                  131

      PERSONAL LINES OF INSURANCE                               132

      RELOCATION ALLOWANCES                                     133

      RETAIL SALES INCENTIVE COMPENSATION PLAN                  135

       RETIREE LIFE INSURANCE                                    136

      RETIREE MEDICAL HEALTH BENEFITS                           137

      SALES INTIATIVES PROGRAM                                  140

      TEAM PERFORMANCE AWARD                                     142

      TELEPHONE CONCESSION                                      147

      TUITION REIMBURSEMENT PLAN                                148

      WAGES                                                     150

</TABLE>

 

                                        3

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                                   AGREEMENT

 

This Agreement is made as of March 1, 2005, by and between Valor

Telecommunications of Texas, LP, or their successors, hereinafter referred to as

the "Company" or "Management" and the Communications Workers of America,

hereinafter referred to as the "Union," and the employees of the Company in the

Bargaining Unit.

 

                                   ARTICLE 1

                               UNION RECOGNITION

 

1.1    The Company recognizes the Union as the exclusive collective bargaining

      agency for all non-supervisory, nonprofessional, and non-administrative

      employees within the Company with the exception of: (a) secretaries or

      clerical employees who handle confidential personnel information and who

      report directly to Company Officers, Directors, Division Vice President,

      and Department Managers; and (b) any and all employees located in

      Company's Headquarters Building in Irving, Texas, or subsequent location.

      The Company agrees that to the extent employees who perform work currently

      recognized as bargaining unit work are in the future assigned to work in

      the Company headquarters, such employees shall be included within the

      bargaining unit.

 

1.2     This Agreement recognizes the Union's right to sole and exclusive

      representation for collective bargaining purposes of the eligible

      employees of the Company as limited by the Labor Management Relations Act

      of 1947 and concerning wages, hours, working conditions and other

      conditions of employment.

 

1.3    The Company and the Union agree that during the term of this Agreement

      there shall be no lock-outs. The Union and the Company agree that during

      the same period, neither the Union nor its agents will authorize,

      instigate, aid, condone, or engage in work stoppage, slow down or strike.

      In the event any such work stoppage, slow down or strike or threat thereof

      should occur, the Union and its officers will do everything within their

      power to end or avert the same.

 

                                   ARTICLE 2

                               NON-DISCRIMINATION

 

Both parties reaffirm their intention that the provisions of this Agreement will

continue to be applied without discrimination because of race, color, age,

religion, national

 

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origin, sex, mental or physical disability or veteran status of the employee.

Nothing in this Agreement or the parties' Memorandum of Understanding shall be

applied or interpreted to restrict either party from taking whatever action it

deems appropriate to comply with applicable disability non-discrimination

statutes.

 

                                   ARTICLE 3

                                  UNION SECURITY

 

3.1    The Company agrees to keep in its employ only members in good standing

      with the Union. For the purpose of this section, tender of the initiation

      fee on or immediately following the thirtieth (30th) day of employment or

      the effective date of this Agreement, whichever is later, and tender of

      the periodic dues uniformly required as a condition of acquiring and

      retaining membership, shall constitute membership in good standing in the

      Union.

 

3.2    The provisions of this Article shall not apply to any employee in any

      State in which the application of such provision would be inconsistent

      with the law of such State.

 

3.3    The Company may inform employees and applicants for employment of their

      rights and obligations under the provisions of this Article.

 

                                   ARTICLE 4

                           PAYROLL DEDUCTION OF DUES

 

4.1    The Company agrees that, upon receipt of a written request for deduction

      of Union membership dues signed by an employee, it will deduct from such

      employee's wages the amount specified in such request and transmit the sum

      so deducted, along with a list of all eligible employees in the Bargaining

      Unit designating for whom such deduction has been made, to the

      Secretary-Treasurer of the Union subject to all conditions contained in

      the Dues Deduction Authorization Card, designated as Appendix "C", a copy

      of which is a part of this Agreement. The list referred to above, shall

      set forth each employee's social security number, mailing address,

      employee number, work location, title, and wage rate.

 

4.2    An authorization by an employee for deduction of Union dues may be revoked

       by means of an individual written notice to the Company and the Local

      Union sent by the employee by Registered or Certified Mail, Return Receipt

      Requested. Such notice of revocation must be postmarked during the

      fourteen (14) day period prior to each anniversary date of the current

      collective bargaining agreement.

 

4.3    It shall be the responsibility of the Secretary-Treasurer of the Union to

      certify

 

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      to the Company, in writing, the amount of the periodic Union membership

      dues uniformly required by each Local and that such amount was duly

      established in accordance with the Union's Constitution and the Bylaws of

      such Local.

 

4.4    The Union membership dues will be deducted from the pay earned during the

      first payroll period ending in each calendar month, provided there is

      sufficient pay available after other deductions are made in accordance

      with the established priority of deductions. If there is insufficient pay

      earned in the first payroll period from which to make such deduction, it

      will be deducted from subsequent payroll periods closing with the same

      calendar month.

 

4.5    The Company agrees to furnish the appropriate National Vice President of

      the Union, each month, with the names of all new eligible employees

      employed within the collective bargaining unit during the preceding month.

      The notification shall state the employee's name, residence address, and

      work location.

 

4.6    No charge shall be made to the Company for the cost incurred in carrying

      out this undertaking and in furnishing the service and information

      described in Paragraphs 4.1 and 4.5 of this Article.

 

4.7    The Union agrees to indemnify the Company and hold it harmless from all

      claims, damages, costs, fees or charges of any kind, except as provided in

      Paragraph 4.6 above, which may arise out of the honoring by the Company of

      dues deductions authorizations in accordance with the provisions of this

      Article and the transmitting of such deducted dues to the Union, or the

      Union Security provisions set forth in Article 3 of this Agreement.

 

                                   ARTICLE 5

                                MANAGEMENT RIGHTS

 

5.1    This Agreement shall not limit the Company in the exercise of any of the

      generally recognized customary rights of management to hire new employees,

      to discharge for cause, to promote, demote, transfer and lay off in

      accordance with the provisions of this Agreement, to establish work

      schedules and hours of work; to use improved methods, materials or

      equipment; to determine work assignments and tours; to develop and

      administer work standards and performance requirements; to be the sole

      judge of the quality and acceptability of Communications services rendered

      to the public; and to discipline for violation of Company rules. All other

      customary management rights shall be reserved solely by the Company.

 

5.2    The Company shall determine the size of the work force for all departments

      and shall make such adjustments in the size of the work force as are

      necessary to insure a profitable operation of the Company.

 

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                                   ARTICLE 6

                     BARGAINING AND CONTRACT ADMINISTRATION

 

6.1    Meetings between the Union and the Company for the purpose of collective

      bargaining and for the adjustment of grievances shall be conducted by and

      between the duly authorized representatives of the Union and the Company

      upon request and reasonable notice at such times and places as may best

      suit the convenience of the parties.

 

6.2    The Company agrees to designate appropriate Management representatives to

      meet and deal with appropriate designated representatives of the Union.

 

6.3    The Union and the Company agree to provide each other with the current

      lists of the authorized representatives and officers qualified to

      represent the respective parties.

 

6.4    The Company and the Union agree not to change, add to, or delete from the

      titles and wage rates listed in Exhibit B during the term of this

       Agreement, except as provided by the following:

 

      a.     The Company shall have the right in its discretion to establish new

            job titles or revise existing job titles to maintain efficient

            operations. The Company will provide to the Union a job description

            for the new title and the wage rate.

 

      b.     If the Union is dissatisfied with the wage rate, it may request

            negotiations within twenty (20) days of the receipt of the job

            description.

 

      c.     If the Company and Union cannot agree in negotiations, disputes over

            the wage rate of the new or revised job title may be referred to the

            grievance and arbitration procedure.

 

6.5    The Company shall pay the Group Health, Dental and Life Insurance

      premiums, equal to that amount normally paid for regular full-time

      employees, for up to four (4) Company employees of the Union Negotiating

      Committee for the month prior and the portion of the month up to and

      including the expiration date of the labor agreement.

 

                                   ARTICLE 7

                     RESPONSIBLE UNION-COMPANY RELATIONSHIP

 

7.1    The Company and the Union recognize that it is in the best interest of

      both parties, the employees, and the public, that in the interest of

      efficiency,

 

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      productivity, and amiable labor relations, all dealings between them

      continue to be characterized by mutual responsibility and respect. To

      insure that this relationship continues and improves, the Company and the

      Union will apply the terms of the Agreement in accordance with the

      bargained for intent and meaning and consistent with the Union's status as

      exclusive bargaining representative of all employees in the unit.

 

7.2    The parties also recognize that their mutual long-term success in the face

      of increased competition in the communications industry will be dependent

      on the provision of high quality products and services, as well as

      increased sensitivity at all levels to competitive activity and to

      customer needs, expectations and perceptions. Both parties agree in

      principle that these challenges require increased individual and

      collective emphasis on involvement, teamwork, innovation, pride and

      commitment to quality. The parties will endeavor to support and promote

      the acceptance of these principles by all employees at all levels.

 

7.3    It is mutually recognized that the preceding paragraphs 7.1 and 7.2 are

      but a statement of broad principle and as such are exempt from the

      provisions of Article 9.

 

7.4    The Company will not interfere with the Union. The Company agrees not to

       coerce or interfere with any employee with the object of restraining

      membership in the Union nor to discriminate in any way against employees

      because of membership in the Union.

 

7.5    The Company, its officers and supervisors shall not interfere with the

      rights of employees to become and remain members of the Union and shall

      not in any manner, directly or indirectly, discriminate against, interfere

      with, coerce, restrain, discharge, demote, transfer, or discipline any

      employee by reason of his or her membership or non-membership in the

      Union.

 

7.6    The Union, its officer, stewards and members shall not in any matter,

      directly or indirectly, discriminate against, interfere with, coerce or

      restrain any employee by reason of his or her membership or non-membership

      in the Union.

 

7.7    Company to Furnish List of Employees to Union. Company agrees to furnish

      to the Union, on or before December 1, a list of all employees within the

      designated bargaining unit showing name, employee number, work location,

      job title, and seniority date.

 

7.8    A Management representative shall advise all employees entering the work

      group of the names of all authorized Union representatives in the work

      group and shall introduce the employees to the appropriate Union

      representative in the work group.

 

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<PAGE>

 

7.9    List of Union Representatives. The Union agrees to furnish and maintain a

      current list of its Union Representatives. Such list shall be given to the

      Director of Labor Relations of the Company.

 

                                   ARTICLE 8

                           UNION ACTIVITY AND LEAVES

 

8.1    Local Union representatives or members may solicit members and carry on

      similar Union activity outside of working periods, in their own offices,

      in space where no Company operations, customer contact activities, or

      administrative work is performed. Any such activity shall be carried on in

      such a manner as not to interfere with the rights of an individual

      employee.

 

8.2    Union activities may be carried on by local Union representatives at

      locations specified by the State or District manager. Reasonable notice

      shall be furnished by the Union to Management requesting use of such

      locations.

 

8.3    Employees elected or selected to full-time positions in the International

      or Local Union which take them from their employment with the Company,

      shall, upon written request to the Company, each receive leaves of absence

      for periods of twelve (12) months, the sum total of which shall not exceed

      fifteen (15) years. Upon return they shall be reemployed at work generally

      similar to that which they did last prior to their leaving. Employees who

      return shall be assigned to the same position on the wage schedule where

      they were working at the time their leave of absence commenced.

 

      a.     A request for leave of absence for Union business shall be in

            writing from the Union and shall be furnished to the Company at

            least thirty (30) calendar days in advance of the original request

            for leave. At least fifteen (15) calendar days notice shall be

            furnished to the Company in writing in advance of each subsequent

            twelve (12) months' leave.

 

      b.     Not more than four (4) such employees shall be granted a leave of

            absence for Union business at a time.

 

      c.     Employees who are allowed a leave of absence for Union business

            shall take such leave without prejudice to their job rights and

            credited service.

 

      d.     Sick benefit credits and wage progression credits will not

            accumulate while an employee is on leave of absence for Union

            business. Changes in the basic hourly rate for the employee's wage

            step will be recognized for the purpose of pension calculations.

 

      e.     Pension credits and full wage credit for pension purposes will

            accumulate to employees while on leave of absence for Union

 

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            business.

 

      f.     Employees who do not return to work as specified in their request

            for leave of absence shall be considered to have automatically

            terminated their employment effective on the date when the leave of

            absence started.

 

8.4    Incidental leaves of absence for Union duties. Employees of the Company

      who are officers of the Union Local, not to exceed four (4) in number, may

      upon fifteen (15) days' written notice to the Company be granted

      incidental leave of absence without pay in accordance with the following,

      provided service requirements will permit:

 

      a.     A leave of absence shall be for not less than a period of thirty

            (30) days or more than sixty (60) days, and must run continuously.

 

      b.     Any such leave of absence shall not prejudice an employee's job

            rights nor shall the period of such leave be deducted from an

            employee's credited service or cause a break in such service.

 

      c.     Any portion of such leave of absence over thirty (30) days shall not

            be counted for wage progression purposes.

 

      d.     If the Union shall request an extension of such leave of absence,

            such an extension shall be considered under the terms of Paragraph

            8.3 (including subsections).

 

8.5    Employees of the Company who are officers or designated representatives of

      the Union shall, upon reasonable notice to the employee's immediate

      supervisor, be allowed to take time off without pay up to and including

      forty (40) scheduled working days per contract year, provided, however,

      that no more than ten (10) scheduled working days of time off granted

      under that section shall run consecutively.

 

      a.     The Company and Union agree to meet and discuss individual cases

            where an employee requests to exceed the time limit specified in

            paragraph 8.5. The Company agrees to take into consideration any

            extenuating circumstances presented by the employee before

            determining whether to grant the request.

 

      b.     Grievances filed under paragraph 8.5 a. are excluded from the

            provisions of Article 10.

 

8.6    Reasonable notice shall be forty-eight (48) hours. Time off, as described

      in Paragraph 8.5 herewith, may be granted with less than forty-eight (48)

      hours' notice by the employee's immediate supervisor in case of emergency

      if the

 

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<PAGE>

 

      service requirements permit. It is understood and agreed that in those

      cases where the Union Representative has knowledge of the need to be off

      in advance of forty-eight (48) hours, it is incumbent upon such

      Representative to give the immediate supervisor as much advance notice as

      possible.

 

8.7    If the Union shall request an extension of time off for Union business,

      such an extension shall be considered under the terms of Paragraph 8.3 and

      8.4 of this Article.

 

8.8    Employees from the Divisions will be allowed time off for Union duties on

      the basis of the total number of employees within the same job title on

      duty at any given time, within the Headquarters area of the Operations

      Center, or Division Office. At one time or during any portion of the same

      period, the following will apply:

 

<TABLE>

<CAPTION>

NUMBER OF EMPLOYEES WITHIN THE LOCATION BY

<S>                             <C>

TITLE                           NUMBER EXCUSED

1-10                                  1

11-25                                 2

26-40                                  3

41-65                                 4

66-100                                5

Over 100                              6

</TABLE>

 

      For Union convention purposes, each year the Union may submit a list of

      representatives not to exceed forty (40) in number per year for whom time

      off is desired. Such list must be submitted at least ten (10) working days

      prior to the beginning date of the absence. If service requirements

      permit, such time off without pay not to exceed three (3) scheduled

      working days not to include Saturday and Sunday for each employee shall be

      granted. This time off shall be deducted from the forty (40) days

      allowable as covered under Paragraph 8.5.

 

8.9    This section shall not apply to any joint Union-Management meeting.

 

8.10   The Union shall have the use of Company bulletin boards for the posting of

      material necessary to the conduct of its affairs or space shall be

      provided by the Company for Union bulletin boards to be erected by the

      Union.

 

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<PAGE>

 

                                   ARTICLE 9

                              GRIEVANCE PROCEDURE

 

9.1    The Company and the Union agree it shall be the objective to settle

      grievances promptly and at the lowest step possible. If an agreement is

      reached between the parties, either formally or informally at any step

      below the second step, it shall be considered non-precedent setting and

      non-referable.

 

9.2    Grievances involving discharge, demotion or disciplinary suspensions shall

      be filed within ten (10) calendar days. All other issues should involve an

      informal resolution meeting between the supervisor and the employee. The

      meeting should take place as soon as possible from the time the employee

      made the request. The employee should be advised that union representation

      will be made available if desired. If a resolution is reached without the

      union present, the supervisor shall notify the local union representative

      of the agreed to resolution. If a resolution is not reached in the

      informal meeting, a grievance may be filed.

 

      STEP 1

 

      Grievances shall be presented in writing to the immediate supervisor

      within thirty (30) calendar days following the occurrence of the act or

      incident giving rise to the grievance, or within thirty (30) calendar days

      following the date upon which the facts of the grievance first became

      known. Within ten (10) calendar days of receipt of the written grievance,

      unless otherwise mutually agreed upon, the supervisor and the authorized

      Union representative shall meet to resolve the grievance. The written

      grievance shall set forth:

 

      a.     The name(s) of the employee(s) aggrieved.

 

      b.     The nature of the grievance. (A brief description of the

            circumstances out of which it arose.)

 

      c.     The section(s) of this Agreement, if any, relied upon or claimed to

            have been violated.

 

      d.     The remedy or correction desired.

 

      The Company shall give its decision in writing to the Union within seven

      (7) calendar days following the conclusion of the Step 1 meeting(s). It

      shall be the objective of both the Company and the Union to settle

      grievances at the first step to the greatest extent possible.

 

      STEP 2

 

      If the Union is not satisfied with the Company's decision at Step 1, the

      Union

 

                                        12

<PAGE>

 

      may appeal the grievance to Step 2 within fifteen (15) calendar days

      following the Union's receipt of the Company's Step 1 written decision.

      The authorized Union representative and the Director, Labor Relations or

      authorized Company representative shall meet within thirty (30) calendar

      days of such appeal. The grievant may only be present for grievances

      involving suspension or termination, unless otherwise agreed to between

      the parties. Both parties shall attempt to resolve the matter, and the

      Company shall give its written decision to the Union within fifteen (15)

      calendar days following the Step 2 meeting(s).

 

9.3    If the Union is not satisfied with the final decision of the Company at

      Step 2, the Union may submit the matter to binding arbitration under the

      provisions of Article Ten (10), Arbitration, of this Agreement.

 

9.4    The Management and the Union agree to assist each other in the

      investigation of the circumstances surrounding and related to any

      grievance. The Management agrees that once a grievance has been referred

      to the Union, no representative of Management will discuss the matter with

      the grievant(s) without notification to an appropriate representative of

      the Union, and a reasonable opportunity for the Union representative to be

      present at the grievances.

 

9.5    Time limits specified in this Article shall be adhered to. Failure of

      either party to abide by the time limits shall result in a default of the

      grievance to the other party, which may be advanced to the next step of

      the grievance and arbitration procedure, if the Union so desires. The

      parties may extend said time limits by mutual agreement.

 

9.6    It is agreed that neither the Company nor its representatives, nor the

      Union, its locals, representatives or members, will attempt by means other

      than the grievance procedure to bring about the settlement of any issue

      which is properly a subject for disposition through the grievance or

      arbitration procedure.

 

9.7    The Company and the Union agree that the provisions of Article 6,

      Paragraph 6.1 concerning meetings and representatives shall apply in all

      respects, except as modified specifically in this Article.

 

9.8    Pay Treatment for the Handling of Grievances at the first step. Local

      Management will arrange at times consistent with service requirements to

      meet with employees who are authorized local Union representatives to

      discuss for a reasonable period of time the grievance of that local

      organization. The above time for the local Union representative, as well

      as the employee or employees having the grievance, if spent during their

      scheduled working hours shall be without loss of pay at straight time

      provided that not more than three (3) employees nor less than two (2)

      employees where

 

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<PAGE>

 

      practicable, including local Union representatives, shall be eligible for

      the above pay treatment. Where mutually agreeable, more than three (3)

      employees may be authorized without loss of pay.

 

9.9    Pay Treatment for the Handling of Grievances at the second step. Employees

      who are authorized Union representatives will be permitted to confer with

      Management during their scheduled working hours without loss of pay (at

      straight time) for the purpose of reviewing grievances. Such paid time

      shall be restricted to the time actually spent in meetings with Management

      and shall exclude travel time and preparation time. The number of Union

      representatives attending such meetings without loss of pay shall be

      limited to those authorized Union representatives required for the

      particular meetings and shall in no case exceed two (2).

 

9.10   The time spent in attendance at the meetings, listed in 9.7, 9.8, and 9.9

      above, shall be without loss of pay only if such meetings are held during

      such employee's scheduled working hours or with prior approval if the

      appropriate Company representative is not available during the employee's

      scheduled working hours. Such paid time shall be considered as time worked

      in computing any overtime payments to which the employees may become

      entitled.

 

                                   ARTICLE 10

                           ARBITRATION OF GRIEVANCES

 

10.1   A grievance which has not been satisfactorily settled after it has been

      presented in writing and processed completely through the grievance

      procedure contained in this Article may be submitted to arbitration by the

      Union notifying the Company in writing within sixty (60) days and the

      American Arbitration Association within ninety (90) days from the date of

      the Company answer at the third step (or the date of the default by the

      Company) provided the grievance concerns:

 

      a.     The interpretation, application or alleged violation of the terms of

            this Agreement;

 

      b.     The discharge, suspension, demotion or materially disciplining of

            any employee having more than one (1) year's net credited service

            with the Company.

 

10.2   In the event that either party to this Agreement elects to submit an

      arbitrable grievance to arbitration, the parties agree that the matter

      shall be so submitted and agree that such submission shall be to a single

      arbitrator.

 

10.3   The arbitrator shall be designated by the American Arbitration Association

      in accordance with the then existing rules and procedures of the

      Association.

 

                                       14

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      a.     The arbitration shall be conducted under the then existing rules of

            the Association.

 

10.4   The arbitrator shall be confined to the subjects submitted for decision

      and may in no event as a part of any such decision impose upon either

      party any obligation to arbitrate any subjects which have not been agreed

      upon as subjects for arbitration, nor may the arbitrator as a part of any

      such decision effect reformation of this Agreement or otherwise alter any

      of its provisions.

 

      a.     In rendering the decision, the arbitrator shall be confined to the

            specific issue, and to the matters set forth in 10.1a and 10.1b of

            this Article as may be appropriate.

 

      b.     The arbitrator shall not possess authority to assess damage or

            punitive payments against either party to the other.

 

      c.     The arbitrator shall have authority to include in the order an award

            for money restitution to any employee, or employee when improper

            payment, or failure to make proper payments is a point at issue in

            the specific complaint. In making any such award for restitution,

            however, the arbitrator will follow the "make whole" concept, and no

            more.

 

10.5   The decision of the arbitrator shall be rendered without delay and shall

      be final and binding on all parties and shall be enforceable in a court of

      law.

 

10.6   Each party shall bear the expense of presenting their own case and shall

      share equally the expenses of the arbitrator and the general expense of

      the arbitration.

 

10.7   The grievance procedure and arbitration provided herein shall constitute

      the sole and exclusive method of determining adjustments for settlement

      between the parties of any and all grievances as herein defined, and the

      grievance procedure and arbitration provided herein shall constitute the

      sole and exclusive remedy to be utilized by the parties hereto for such

      determination, decision, adjustment, or settlement of any and all

      grievances as herein defined.

 

      a.     Nothing in this Section is intended to impair the right of either

            the Company or the Union to apply to the National Labor Relations

            Board for relief from unfair labor practices as defined in the

            National Labor Relations Act.

 

                                       15

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                                   ARTICLE 11

                        DISCIPLINE AND PERSONNEL RECORDS

 

11.1   In the event that the job performance of an employee is unsatisfactory to

      the Company and the Company decides to demote, dismiss or suspend such

      employee, they shall first notify the appropriate local Union

      representative in the employee's work group or unit and the employee

      before taking such action. In instances where imminent risk to persons or

      property exists and immediate action is required, the Company will notify

      the appropriate Union representative as soon as possible after that action

      is taken.

 

11.2   At any meeting between a representative of the Company and an employee in

      which discipline (including warnings which are to be recorded in the

      personnel file, suspension, demotion or discharge for cause) is to be

      announced, a Union representative may be present if the employee so

      requests.

 

11.3   An employee may, upon seven (7) working days notice, inspect records

      contained in that employee's personnel file, such as absence and tardy

      records, work observation records, appraisals and records bearing on any

      disciplinary action. Employee notification shall be made when records are

      added to or removed from an employee's personnel file. For purposes of

      this Article, personnel file is defined as those records normally in the

      custody of the Division Human Resources Manager.

 

                                   ARTICLE 12

                            EMPLOYEE CLASSIFICATIONS

 

12.1   Status and Treatment of Probationary Employees

 

      a.     Probationary employees shall be accorded the same applicable rights

            and benefits as regular employees under the terms of this Agreement

            except for discretionary termination of probationary employment as

            set forth in Article 34.

 

      b.      It is understood that probationary employees shall enjoy full rights

            and privileges of Union representation and there will be no

            discriminatory action taken by the Company by reason of affiliation

            or non-affiliation with the Union.

 

      c.     The Company shall have the right in its discretion to transfer

            probationary employees.

 

12.2   Limitations on Occasional Employment.

 

                                       16

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      a.     Occasional employees shall not be employed to an extent as to

            adversely affect usual employment of the then current regular

            full-time or regular part-time employees. Employment for training or

            for needed periods in vacation reliefs will not be considered as

            adversely affecting usual employment.

 

12.3   Treatment of Temporary Employees

 

      a.     Temporary employees will not be used in any case which would result

            in the reduction of the normal assignment of work of regular

            employees.

 

      b.     If a temporary employee's employment continues beyond six (6)

            months, the employee shall be reclassified as a regular employee and

            shall be given net credited service from the date of hire for such

            employment.

 

                                   ARTICLE 13

                                   SENIORITY

 

13.1   Computation of Seniority

 

      a.     Seniority shall be computed in the same manner as net credited

            service.

 

       b.     In cases of service bridging, those portions of seniority and net

            credited service which pertain to prior service shall be identical.

 

13.2   Application of Seniority

 

      a.     Seniority shall be the deciding factor, insofar as the ability of

            the employee and the conditions of the business will permit, in

            matters affecting assignment of hours and vacations, voluntary and

            involuntary transfer, promotions, layoffs, and rehiring after

            layoffs.

 

            a.1    For purposes of work schedules, vacations, and holidays

                  part-time employees will select on the basis of continuous

                  service.

 

      b.     In the application of seniority there may arise some occasions when

            a conflict develops by reason of two (2) or more employees

            possessing equal seniority. In such cases, applicable seniority will

            be determined by the order of dates of birth (mm/dd/yy) of each

            employee concerned.

 

      c.     Whenever any provision contained within this Agreement makes

            specific reference to application of seniority for a given

            circumstance,

 

                                       17

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            the application prescribed within that provision will prevail.

 

      d.     One employee may displace another through application of seniority

            only under the following circumstances:

 

            d.1    Force adjustment.

 

            d.2    Return from a leave of absence that is actual or implied,

                  wherein reinstatement to the original job is a condition of

                  the leave.

 

            d.3    Return from military service under reemployment rights

                  established by law.

 

            d.4    Nothing within this Agreement shall be construed to mean that,

                  during application of force adjustment procedures, seniority

                  may be applied in such manner that an employee may achieve a

                   job assignment that is of a higher wage level than the job

                  which the employee is vacating by reason of force adjustment.

 

13.3   Transfers or Promotions.

 

      a.     Employees transferred or promoted from the bargaining unit shall

             continue to accrue seniority.

 

13.4   Training Opportunities

 

      a.     The Company agrees that opportunities for job training which would

            serve to equip employees for promotion to higher paid occupations

            within the bargaining unit will not be employed in such manner as to

            circumvent the seniority principles as set forth within this Article

            13.

 

      b.     Job training herein means formal training and, as well, informal

            training by experience gained in temporary assignments to higher

            paid occupations within the bargaining unit.

 

                                   ARTICLE 14

                              NET CREDITED SERVICE

 

14.1   Net Credited Service is the term used to express the aggregate of the

      years, months, and days of active employment with Valor or any of its

      predecessors which will be recognized by the Company with respect to each

      employee. For employees of GTE Corporation who were active employees

      working in the Oklahoma properties purchased by Valor on July 1, 2000, or

      the Texas/ New Mexico properties purchased on September 1, 2000, and who

      became active employees of Valor on those respective dates, the term "Net

      Credited Service"

 

                                       18

<PAGE>

 

      also includes the Net Credited Service recognized by GTE as of each

      respective purchase date. Active employment will include only that time

      for which the employee actually receives pay or is on authorized Union or

      military leave of absence, and will not include time for which the

      employee receives Workers' Compensation as a result of being totally and

      permanently disabled in excess of one (1) year. Active employment will be

      computed in terms of whole work days.

 

      a.     Current net credited service for any employee shall be determined as

            the date of hire or adjusted date of hire, whichever applies.

 

14.2   Net credited service ceases to exist coincident with discharge, release,

      resignation for any reason, or reclassification of a regular employee to

      non-regular employment.

 

      a.     This provision will not serve to cancel net credited service

            previously earned by laid-off employees who accept occasional

            assignments during the period of layoff.

 

14.3   Regular employees who are reclassified as non-regular employees shall lose

      their net credited service and the net credited service for such employees

       shall be bridged only as outlined in the definition, "Net Credited

      Service," and as provided in this Article 14.

 

14.4   Net credited service will continue to accumulate during the first

      forty-five (45) calendar days of any layoff, but not thereafter.

      Seniority, however, will continue to accrue for not more than thirty (30)

      calendar months for purposes of recall from layoff.

 

14.5   Treatment for Part-Time Employees. The actual wage rates, progression

      increases, net credited service and seniority for part-time employees

      shall be determined by the accumulation of the actual hours worked as they

      relate to the normal full-time work week.

 

14.6   Bridging of Net Credited Service. At the employee's request, net credited

       service with respect to former employees of the Company will include

      recognition of all prior periods of active employment after the employee

      has completed six (6) continuous months active employment following the

      employee's reemployment, except that periods of prior active employment of

      less than six (6) continuous months' duration will not be recognized. Such

      recognition will include active employment with any of the predecessors

      and/or affiliates of the Company. Net credited service will be computed to

      the nearest half month.

 

14.7   Employees who have retired and who return to work for the Company will not

      be eligible to bridge any net credited service prior to retirement. The

 

                                        19

<PAGE>

 

      employee's rehire date will be used for the purposes associated with

      customary applications of net credited service and seniority.

 

                                   ARTICLE 15

                                     WAGES

 

15.1   All employees shall be paid bi-weekly. Payments to be made on the second

      Wednesday, following the close of the bi-weekly period. When a holiday

      falls on Wednesday, payment shall be made on the preceding Tuesday.

 

15.2   Where it is necessary to dismiss an employee in the field, he/she must be

      paid in full for all time due in compliance with applicable law, but in

      any event no later than the next pay period

 

15.3   When the first day of the month in which an increase is scheduled falls

      within the first seven (7) days of a two (2) week pay period, the

      scheduled increase shall be effective as of the first day of that two (2)

      week pay period.

 

15.4   When the first day of the month in which an increase is scheduled falls

      within the second seven (7) days of a two (2) week pay period, the

      scheduled increase shall be effective as of the first day of the following

      two (2) week pay period.

 

15.5   Such adjustments in the effective date of an increase to meet the first

      day of a two (2) week pay period shall not change the time interval used

      in determining the date of the next scheduled increase.

 

15.6   The wages attached as appendices to this Agreement shall prevail for the

      duration of this Agreement and shall be considered a part of it.

 

      a.     Changes or revision in the wage rates attached shall not be subject

            to arbitration except by mutual agreement between the Company and

            the Union.

 

      b.     The wage rates attached for purposes of this Agreement are hereby

            defined as basic wage rates, or basic rates.

 

15.7   These appendices also include the wage schedules which indicate the

      progression intervals and basic wage rates. The basic hourly wage rate

      assigned to each employee shall be based on the job classification.

 

15.8   An employee's positioning on any wage progression schedule is determined

      by classification, reclassification, and related contractual procedures,

      and not by net credited service, as such. Thus, the positioning may not

      necessarily be immediately related to actual net credited service.

 

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<PAGE>

 

                                   ARTICLE 16

                            DIFFERENTIALS AND OVERTIME

 

16.1   Overtime Payments

 

      a.     The overtime rate of pay is one and one-half (1 1/2) times the

            regular rate of pay except as hereinafter provided.

 

      b.     The overtime rate of pay will be paid for time worked in any one (1)

            day in excess of the length of a normal eight (8) hour tour.

 

      c.     All hours worked on the day a holiday is observed shall be paid at

            two and one-half (2 1/2) times the straight time rate.

 

      d.     Time worked in a work week in excess of fifty-four (54) hours will

            be paid two (2) times the straight time rate. In computing time

            worked, daily overtime and work on nonscheduled days will not be

            excluded. Any excused time paid for will not be considered time

            worked. Only actual hours worked are counted for use in this

            paragraph and tours of less than eight (8) hours shall not be deemed

            as equivalent to eight (8) hours.

 

      e.     Insofar as it is practical to do so, the Company will endeavor to

            distribute overtime work equally and impartially to the employees at

            a given location who are qualified to do the class of work to be

            performed and who usually perform such work during their normal

            working schedules.

 

      f.     If in any work week the time worked exceeds forty (40) hours, the

            excess over forty (40) hours shall be paid for at time and one-half

            (1 1/2) subject to the provision of this Article (exclusive of daily

            overtime and work on nonscheduled days for which overtime is paid or

            absent time paid for).

 

      g.     All time worked at an overtime rate will be calculated to the

             nearest equal or higher one-fourth (1/4) of an hour (fifteen (15)

            minutes.

 

      h.     When employees are called out for duty before or after regular

            working hours, time going to and from home shall be considered as

            time worked and paid for at overtime rate. The time thus paid for

            this type of emergency work, including traveling time, shall not be

            less than time and one-half for a minimum of two (2) hours work. The

            two (2) hour payment provision does not apply under the following

            conditions.

 

                                       21

<PAGE>

 

            h.1    To work required during a meal period falling within the hours

                  of the employee's overall tour of duty on scheduled days.

 

            h.2    If the employee is notified before leaving the Company

                  premises that he/she is required to work as a continuation of

                  his/her regular tour on that day.

 

            h.3    If the employee is called to work before the start of his/her

                  scheduled tour for the day and continued working all or part

                  of his/her scheduled tour.

 

      i.     Where it is necessary to change the work schedule and an employee is

            required to work a nonscheduled day, such time will be paid at the

            overtime rate. If twenty-four (24) hours notice is given of the

            change in schedule, the employee will be paid at the straight time

            hourly rate and a nonscheduled workday set later in the week. A

            scheduled workday shall not be changed to a nonscheduled day unless

            twenty-four (24) hours advance notice is given prior to the first

            day involved in the change. In no case shall the nonscheduled day be

            changed to a day in the following week.

 

      j.     When a scheduled day is changed at the request of an employee, the

            hours worked shall be paid at straight time. Changes from officially

             posted schedules will be made at the request of an employee when no

            replacement is required. When such replacement is required, the

            change will be made providing an agreeable shift can be made in the

            schedule of another qualified employee.

 

      k.     The provisions of this Section apply only to those employees subject

            to overtime payments under the Fair Labor Standards Act.

 

      l.     The employee shall work overtime as requested but only when

             authorized by his/her supervisor or some other employee designated

            by the Company.

 

16.2   Sunday Payments

 

      a.     Employees subject to overtime payments under the Fair Labor

            Standards Act shall be paid at the overtime rate of one and one-half

            (1 -1/2) times the basic hourly rate for all hours worked on Sunday

            during the period from 12.01 a.m. to 11:59 p.m.

 

      b.     A scheduled Sunday assignment of work shall be considered one (1) of

             the five (5) day tours and included in the total forty (40) hours

            authorized for any one (1) week.

 

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<PAGE>

 

16.3         Premium Payments

 

      a.     On-Call Premium. Employees in selected job title classifications and

            locations who hold themselves subject to on-call schedules will do

            so at their own option. In the absence of qualified volunteers,

            management will rotate on-call among the qualified employees in

             inverse order of seniority.

 

            No employee will serve on-call for more than one week per month,

            until all other qualified employees have served on-call.

 

            a.1    The on-call differential will be paid as follows:

 

                   Scheduled Days -           $17.00 from midnight to midnight

 

                  Non-scheduled Days -       $22.50 from midnight to midnight

 

                  Holidays -                 $29.00 from midnight to midnight

 

                  Work Week -                $120.00 from 12:01 A.M. Sunday to

                                            midnight Saturday

 

            a.2    The on-call differential shall be paid in addition to any

                  other differential, premium or payment to which an employee is

                  otherwise entitled.

 

            a.3    Employees on-call will have their call out hours count toward

                  the apportionment of overtime.

 

      b.     Christmas and New Year's Eve Premium. Employees required to work

            after 6:00 p.m. on Christmas Eve or New Year's Eve shall receive six

            dollars ($6.00) in addition to their basic rate and any applicable

            differential and/or premium.

 

16.4   Differential Payments

 

      a.     Bilingual. A Bilingual Differential of $0.65 per hour will be paid

            for designated workgroup(s) in Call Center locations. The

            differential will apply to the scheduled tour of duty provided the

            assignment is for a period in excess of one full hour.

 

      b.     Night Shift. Full-time employees who are assigned to scheduled tours

            of work which start or end outside of the period between the hours

            of 6:00 a.m. to 9:00 p.m. shall receive a night differential for all

            scheduled hours worked between the hours of 9:00 p.m. and 6:00 a.m.

            of $1.15.

 

                                       23

<PAGE>

 

      c.     In Charge. When an employee is required and designated by the

            Company to exercise independent judgment and direct the flow of work

            of others and accept the responsibility of same, the employee shall

            receive a differential of $0.80 per hour so designated and worked

            provided such assignment is for a period in excess of one (1) full

            hour.

 

      d.     Customer Zone Technicians scheduled to perform maintenance in the

            Central Office during the maintenance window will receive the night

            differential for each hour scheduled.

 

16.5   When an employee of any department is required to work a shift which

      starts four (4) hours or more before or four (4) hours or more after the

      start of the regularly assigned shift as covered by the weekly schedule,

      the employee will be paid at the rate of time and one-half (1 1/2) for all

      time worked until the employee is again restored to the employee's regular

      scheduled shift or for such shifts worked for the balance of that

      scheduled week.

 

16.6   When two (2) or more types of time and one-half compensation are

      applicable to the same hours of work, only one time and one-half rate

      shall be paid. In no case will time and one-half compensation be

      duplicated or pyramided. Time and one-half compensation shall mean time

      and one-half the employee's regular rate of pay.

 

                                   ARTICLE 17

                            WORK SCHEDULES AND TOURS

 

17.1   For all purposes, each tour of duty will be considered to have been worked

      on the calendar day it started. However, nothing herein precludes the

      reporting of hours worked as of the calendar days worked for the purpose

      of Company payroll preparation.

 

17.2   Call Centers - Normal Tour of Duty

 

      a.     The normal tour of duty for employees shall normally consist of

            eight (8) hours in any one day. The workweek shall normally be forty

            (40) hours consisting of five (5) daily tours of eight (8) hours

            each.

 

      b.      The Company shall have the right to schedule all tours and sessions

            and the starting and ending time of each.

 

17.3   OPERATIONS-SERVICE AND ENGINEERING-CONSTRUCTION -NORMAL TOUR OF DUTY

 

      a.     Forty (40) hours, consisting of five (5) consecutive daily tours of

            eight

 

                                       24

<PAGE>

 

            (8) hours each shall normally constitute the workweek for all

            Operations-Service and Engineering-Construction employees.

 

      b.     The Company shall have the right to schedule all tours and sessions

            and the starting and ending time of each.

 

      c.     Operations-Service and Engineering-Construction employees may be

            scheduled other than five (5) consecutive work days when required to

            maintain normal service conditions. Selection of such schedule shall

            be voluntary. If no selection is made, the Company may assign the

            schedule in the inverse order of seniority.

 

      d.     Scheduled Saturday assignments and split weeks of nonconsecutive

            daily tours will be maintained at a minimum consistent with the

            needs of the business.

 

17.4   Work schedules shall be furnished each Operations-Service and

      Engineering-Construction Department employee and each Engineering Outside

      Plant Technician by four (4) week periods, and shall be furnished to the

      employees, by bulletin board posting or by written notice, at least seven

      (7) days in advance of the commencement of a given four (4) weeks'

      scheduling.

 

17.5   Grievances filed under this Article are excluded from the provisions of

      Article 10.

 

                                   ARTICLE 18

                                    HOLIDAYS

 

18.1   Seven (7) holidays shall be observed as designated:

 

      New Year's Day - January 1

      Memorial Day - Last Monday in May

      Independence Day - July 4

      Labor Day

      Thanksgiving Day

      Friday following Thanksgiving Day, EXCEPT AS SPECIFIED IN 18.1.A OF

      THIS ARTICLE Christmas Day - December 25

 

      a.     Employees assigned to Phone Stores will receive an additional

            Personal Holiday in lieu of the Friday following Thanksgiving

            Holiday unless scheduled off on the Friday following Thanksgiving

            Holiday. The additional Personal Holiday is to be scheduled

            following Thanksgiving Day up to and including December 31 of the

            calendar year. The additional Personal Holiday is subject to the

             eligibility requirements as set forth in this Section.

 

18.2   Five (5) Personal Holidays shall be observed.

 

                                       25

<PAGE>

 

      a.     A personal holiday will be any day of the employees' choosing, based

             on their normal schedule and service requirements. On these holidays

            employees will be paid at their basic rate of pay plus differentials

            and premiums (except Sunday premiums).

 

      b.     At least fifteen (15) days notice prior to the day or days to be

            observed must be given to the employee's supervisor. Such time limit

            may be waived by mutual agreement between the employee and

            supervisor.

 

      c.     If an employee selects a day or days to observe as the holiday,

            which, because of work requirements, would not be available, or if

            two or more employees in the same work group select the same day or

            days, the employees will choose an alternate available day or days

            in order of seniority.

 

      d.     The first holiday for which an employee is eligible under this

            provision must be taken prior to April 1 and the second holiday

            prior to July 1 of each calendar year.

 

      e.     If the remaining holidays for which an employee is eligible under

            these provisions, have not been selected by October 1 of each

            calendar year, management will designate the day to be observed.

 

      f.     It is the intent that Personal Holidays should normally be taken as

            a day off with pay and not worked. However, employees who are

            required to work on a Personal Holiday will be paid in accordance

            with Section 18.6 of this Article.

 

      g.      Employees may elect to take up to five (5) personal holidays in

            increments of two (2) or four (4) hours for a maximum total of forty

            (40) hours per year.

 

            g.1    Advance supervisory notice and approval are required prior to

                  the beginning of the employee's shift. In the event more than

                  twenty-five (25) percent of the work group is scheduled off or

                  service requirements dictate the employee's presence,

                  supervision reserves the right to grant or deny the request.

 

            g.2    Personal holidays that remain unscheduled as of October 1,

                  supervisor may schedule the remaining increment(s) to ensure

                  orderly work force management.

 

      h.     New employees will accrue personal holidays based on length of

            continuous service as follows:

 

                                       26

<PAGE>

 

      After   3 months continuous service:     2 days

      After   6 months continuous service:     1 day added

      After   9 months continuous service:     1 day added

      After 12 months continuous service:     1 day added

 

      After one (1) year of continuous service from date of hire, employees will

      be eligible for a total of five (5) personal holidays each calendar year.

      Personal holidays shall be selected at the time vacation selections are

      made and such personal holidays must be taken on a normally scheduled work

      day. By mutual agreement of the employee and the supervisor, a personal

      holiday may be rescheduled from the one originally selected.

 

      The provisions of 18.2.d of this Article do not apply to employees in

      their first year of employment.

 

18.3   A designated holiday which falls on Sunday shall be observed the following

      Monday and a designated holiday which falls on Saturday shall be observed

      on Friday for all Departments. Designated holidays for employees normally

      scheduled on weekends shall be observed on the actual day of the holiday

      and paid at their basic rate of pay plus differentials and premiums

      (except Sunday premium).

 

18.4   Holiday tours are those that begin on the holiday, and holiday pay will be

      paid for holiday tours only on the legally observed holiday.

 

18.5   Employees Not Working on Designated Holidays.

 

      a.     Regular and temporary employees, except absentees, who are not

            assigned to work shall be paid one (1) full day's basic pay for the

            designated holidays plus any applicable differential and/or premium

            payments which they would have received had they worked their

            regular hourly assignment. Employees not working on a holiday and

            receiving holiday pay shall receive credit for the equivalent as

            time worked toward the computation of weekly overtime.

 

      b.     Part-time employees shall be paid holiday pay at their basic wage

            rates, based upon their average scheduled work day computed from the

            four (4) week period immediately preceding the holiday period.

 

18.6   Employees Working on Designated Holidays

 

      a.     Regular and temporary employees, except absentees, who are assigned

            to work on a designated holiday shall be paid time and one-half in

            addition to their basic pay for the day and any applicable

            differential and/or premium payments.

 

                                       27

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      b.     Occasional employees working on a recognized holiday will be

            compensated according to time actually worked. Compensation will be

            basic rate, with any applicable premiums and differentials, plus

            holiday premium computed at basic rate.

 

      c.     When daily overtime hours (as defined in Article 16.1.b) fall within

            a holiday, such hours shall be compensated at time plus time and

            one-half rate in lieu of otherwise prescribed daily overtime at time

            and one-half.

 

      d.     Hours worked on a call-out on a recognized holiday for which no

            hours were originally scheduled for the employee, shall be paid for

            at the premium rate of time and one-half for the first eight (8)

            hours.

 

            d.1    The minimum time paid under this provision shall be two (2)

                  hours at the time and one-half rate; even though time actually

                  worked may be less than two (2) hours. Two (2) hours' actual

                  work time will not be demanded arbitrarily but only that time

                  is necessitated to meet service requirements. On the other

                  hand, employees shall have no authority or privilege to

                  perform call-out work in such manner as to promote compounding

                  of further call-outs.

 

18.7   The term "Absentee" used in Sections 18.5 and 18.6 of this Article shall

      mean any employee who does not work on a holiday and who is absent the

      scheduled work day preceding or following the designated holiday without

      being excused by the Company for such absence, or any employee scheduled

      to work who is absent on the holiday without being excused by the Company

      for such absence.

 

      a.     A regular and/or temporary employee who has not been excused under

            the provisions of Paragraph 18.7 of this Article may be excused on

            the scheduled workday preceding or following the holiday by

            presenting a medical doctor's certificate of inability to work due

            to illness provided they were not scheduled to work on the holiday.

 

            a.1    The Company's "Illness Treatment Plan" shall prevail if

                  Paragraph 18.7.a of this section conflicts.

 

18.8   Holiday Falling Within a Scheduled Vacation Period (See Article 19

      Vacations).

 

                                       28

<PAGE>

 

                                   ARTICLE 19

                                   VACATIONS

 

19.1   Vacations with pay shall be granted in January of each year in line with

      demands of the service as listed below:

 

      a.     One (1) week vacation shall be allowed after completion of six (6)

            months of service.

 

      b.     Two (2) weeks' vacation shall be allowed after completion of twelve

            (12) months of service. If any employee completes six months service

            and twelve months service within the same vacation year, only two

            weeks vacation will be granted in that calendar year.

 

      c.     Three (3) weeks' vacation shall be allowed to all employees during

            the calendar year in which their total net credited service is five

            (5) full years or more.

 

      d.     Four (4) weeks' vacation shall be allowed all employees during the

            calendar year in which their total net credited service is fifteen

            (15) full years or more. Employees eligible for four (4) weeks

            vacation must take at least one (1) week of vacation during the

            months of January, February, March, April, October or November.

 

      e.     Five (5) weeks' vacation shall be allowed all employees during the

            calendar year in which their total net credited service as

            established by the Company is twenty-five (25) full years or more.

            Employees eligible for five (5) weeks vacation must take at least

            two (2) weeks of vacation during the months of January, February,

            March, April, October or November.

 

19.2   It is the Company's established policy that employees take their vacation

      during the calendar year in which it is granted, except as outlined in

      provisions of this Article pertaining to the right to vacation banking.

 

19.3   Vacation schedules will be prepared by the Company for each department

      and/or workgroup. After December 1 and prior to February 1 of each year,

      the Company will check with each employee as to the dates desired for

      vacations, respecting the wishes of the employees insofar as the demands

      of service of the respective work groups will permit. The Company will

      distribute vacation schedules to all reporting locations and/or post where

      practical. The selection of vacation dates within each schedule will be on

       the basis of seniority as shown by the records of the Company. Except as

      otherwise provided in this Article, employees may split vacations into

      periods of not less than one (1)

 

                                       29

<PAGE>

 

      workweek, if the demands of service permit.

 

      a.     Vacation increments must be scheduled at the beginning of the year

            in which it is to be taken. Requests for full weeks vacation will

            have precedence over requests for single day vacation time during

            the selection process. Likewise, requests for single day vacation

            time will have precedence over requests for half day vacation time

            during the selection process.

 

            a.1    Scheduling of vacations shall take into account the service

                  requirements and preferences of the employees. Vacations shall

                  usually start on the first day of the calendar week. Except as

                  noted for day-at-a-time and half-day-at-a-time vacations,

                  employees may split their vacations into periods of not less

                  than one (1) week if service requirements permit.

 

      b.     Schedules will be prepared in such a manner as to permit a maximum

             number of vacations during the more desirable vacation season if the

            demands of the service permit.

 

      c.     A vacation week will be a workweek and no work shall be scheduled

            for the employee in a vacation week. The last week in December will

            be considered a work week for vacation purposes in the current year.

            It will be considered a workweek for vacation purposes in the

            following year only if four or more days in that week are in the

             following calendar year.

 

      d.     Employees cannot waive their scheduled vacations and draw pay plus

            vacation allowance for working during the time allowed for a

            scheduled vacation, unless, in case of emergency, the Company

            requests the employee to work during the scheduled vacation period.

 

            d.1    If an employee is called back from vacation because of an

                  emergency, the employee shall have the choice of receiving

                  vacation pay plus pay at the basic rate for the hours actually

                  worked or substituting another vacation period in order to

                  complete the full vacation to which the employee is entitled.

 

19.4   If an employee desires to change his/her vacation period, he/she shall

      give the Company at least fourteen (14) calendar days written notice and

      the Company will accommodate him/her providing the change does not

      conflict with other vacations or the demands of service.

 

19.5   If an authorized holiday to which the employee is entitled under this

      Article occurs during an employee's vacation he/she shall be granted an

      additional day off with pay. This additional day off with pay shall be

      granted prior to or

 

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<PAGE>

 

      subsequent to but not necessarily consecutive with the vacation. Such day

      off shall not be considered as time worked.

 

19.6   Absence due to sickness or accident disability exceeding thirty (30) days

      shall not affect vacation eligibility; following return to duty after

      absences, an employee who has not taken his/her vacation within the

      calendar year under the provisions of Paragraph 19.1 of this Section will

      be expected to take whatever vacation or part thereof he/she is entitled

      to by December 31 of the current calendar year. Remaining vacation

      balances will be handled as an exception in accordance with this Article.

 

19.7   Employees who have an approved leave of absence exceeding thirty (30) days

      are encouraged to take all available vacation prior to the start of their

      leave. If, however, an employee has remaining vacation upon returning from

      leave, he/she will be expected to use remaining vacation by December 31 of

      the current year. If vacation cannot be taken due to demands of service,

      remaining vacation balances will be handled in accordance with this

      Article.

 

      a.     Any employee who is approved for a leave of absence in excess of 30

            days during the fourth quarter of the calendar year shall take all

            available vacation prior to the start of the leave. Employees

            eligible for vacation banking may also bank one week.

 

19.8   An employee returning to duty following approved leave of absence for

      service in the armed forces of the United States, including the reserve

      components thereof, who has not received his/her vacation within the

      calendar year shall be eligible to take vacation within the calendar year

      of his/her return to duty, which he/she would have received if he/she had

      been continuously on duty with the Company during the period of absence.

      The same conditions with respect to vacation taken within the calendar

      year shall apply as covered in this Article.

 

19.9   An employee who returns to regular employment during the same calendar

      year in which he/she terminated or began a leave of absence will not be

      granted additional vacation during that remaining calendar year if he/she

      had received pay in lieu of vacation at the time of his/her

      leave/termination.

 

19.10 If, at the time of termination, layoff, retirement or resignation with a

      minimum of two (2) weeks' notice, an employee has not taken all of his/her

      vacation which had been granted for that calendar year, he/she will

      receive pay for the unused portion.

 

19.11 Day-at-a-time (single day) and half-day-at-a-time (half day) vacations. A

      portion of the vacation period may be taken on a one single day or half

      day basis if accomplished in the following manner:

 

                                       31

<PAGE>

 

      a.     At the time an employee is making their vacation period selection,

             the employee may elect to take up to one week of their vacation, two

            (2) weeks if eligible for 5 weeks of vacation, of their vacation

            eligibility on a single day or half day basis. The choice of

            vacation time periods shall be noted on the vacation schedule.

 

      b.     Subject to the demands of the service and upon the basis of the

            earliest request to the employee's immediate supervisor, an employee

            may request to change previously scheduled single day and half day

            vacation. Notice of not less than forty-eight (48) hours must be

            made for any request for single day and half-day vacation time.

 

19.12 Vacations will ordinarily begin on Sunday and end on Saturday. An employee

      may not schedule nonconsecutive vacation periods so as to encompass more

      than three (3) authorized holidays which are subject to rescheduling as

      "in lieu" days. The pay treatment to be accorded for an authorized holiday

      falling within a vacation period shall be as provided in Article 18.5

      Paragraphs a and b.

 

19.13 Vacation Banking

 

      a.     Employees eligible for three (3) or four (4) weeks of vacation may

            bank up to one (1) vacation week for each vacation year; Employees

            eligible for five (5) weeks of vacation may bank up to two (2)

            vacation weeks for each vacation year.

 

      b.     Vacation time must be banked in full forty (40) hour increments.

 

      c.     Banked vacation will be paid at the employee's basic rate of pay at

            the time the vacation is taken.

 

      d.     Banked vacation may be accumulated from year to year, in compliance

            with the stipulations of this Section.

 

      e.     When an employee resigns with proper notice, is laid off or retires,

            the banked vacation will be taken prior to the respective date of

            resignation, layoff or retirement.

 

      f.     Employees terminated for cause will not forfeit banked vacation.

 

      g.     The employee's request to bank vacation time must be received by

            December 1 of the vacation year.

 

      h.     Banked vacation cannot be scheduled to be taken until all applicable

            employees have chosen their regular, single day and half day

            vacation for that year.

 

      i.     The maximum-banked vacation will be five (5) weeks.

 

                                       32

<PAGE>

 

19.14 Vacation Pay

 

      a.     Full-time employees shall be paid during their vacation periods at

            their basic wage rates.

 

            a.1    Part-time employees shall be paid vacation pay at their basic

                  wage rates, based upon their average scheduled work week

                  computed from the six (6) month period immediately preceding

                  their vacation period

 

      b.     Differential and/or premium payments will be included in vacation

            pay if the differential and/or premium was in full effect for the

            four (4) weeks prior to the vacation.

 

      c.     For the purposes of determining vacation eligibility, regular

            part-time employees shall accumulate vacation eligibility on the

            basis of continuous service.

 

                                   ARTICLE 20

                                WORKING PRACTICES

 

20.1   Working practices applicable to Customer Services or a combination of

      these services, to which the Company and the Union have mutually agreed,

      are so indicated by appropriate service designation within the Sections

      and Paragraphs of the Articles of this Agreement. Those Sections and

      Paragraphs of the Articles of this Agreement which bear no designation

      limiting their application to a particular service or combination of

       services shall be considered as applicable to all services covered by this

      Agreement. Such practices shall remain unchanged and in full force and

      effect for the duration of this Agreement.

 

20.2   Any working practice or condition not contained in this Agreement shall

      not be changed to the detriment of the employees covered by this

      Agreement.

 

20.3   Inclement Weather.

 

      a.     When employees report for duty and because of inclement weather are,

            in the opinion of the supervisor, unable to perform their regular

            duties, they shall be assigned such other work as may be available

            in order that their time may be profitably utilized. If no such

            duties are assigned, they will be paid for the time off, provided

            they remain available for service or are specifically excused by the

            supervisor.

 

20.4   Productive Work by Management

 

      a.     The Company acknowledges a general policy and intent that

 

                                        33

<PAGE>

 

            supervisory personnel will not be expected to do substantial

            productive work of the same type and nature as normally assigned

            subordinate employees within the bargaining unit.

 

      b.     It is understood that the exercise of supervisory responsibilities

            can involve duly limited performance of productive work under the

            following circumstances: to acquire and maintain knowledge and

            skills of equipment and procedures for effectively directing the

            work of subordinates; to perform such inspection and testing as may

            be necessitated to evaluate quality and quantity of work performed

            by subordinates, or to determine what, if any, work needs to be

            performed by subordinates; to acquire and practice the skills

            necessary for Civilian Defense or other public emergency; to meet

            service emergencies; to accomplish appropriate training of

            employees; to teach and enforce safety practices; to perform such

            other work as may be necessary to meet the service requirements of

            the Company when an appropriate nonsupervisory employee is not

            available, or cannot be reached for assignment; or when the

            supervisor already is on the site for other management purposes and

            the correction of an existing difficulty entails such limited effort

            that customer service is facilitated and the calling out of a

            non-supervisory employee would not be supportable by the

            circumstances.

 

20.5   Temporary Assignments Away from Headquarters

 

      a.     Located employees, who are assigned to work locations away from

            headquarters, excluding Company school attendance, may, at employee

            request, be returned to headquarters at Company expense once each

            three (3) weeks for personal time at home.

 

      b.     This provision will not be applicable under circumstances that the

            employee has accepted temporary relocation, with or without

            reclassification, in lieu of layoff at the employee's headquarters

            location.

 

      c.     Whenever there exists a service emergency, the three (3) week period

            will not operate to limit the Company in taking actions appropriate

            to the circumstances. In such events, the return to headquarters

            will be as expeditious as circumstances then existing will permit.

 

       d.     Whenever normal work can be completed within a fourth week, the work

            circumstances shall be controlling except that the period away from

            headquarters shall not exceed four (4) weeks except in service

            emergencies.

 

20.6   Temporary Assignments Outside Assigned Plant Area

 

                                       34

<PAGE>

 

      a.     Employees may be assigned temporarily to work at other places, but,

            while so assigned, they retain status as of their principal

            location, including wage treatment.

 

      b.     The Company will provide at least two (2) calendar days advance

            notice of such assignment under circumstances that no service

            emergency exists.

 

      c.     Whenever a service emergency exists wherein the Company decides that

            direct action is required, notice given will be that which is

            consistent with the circumstances then existing.

 

      d.     The advance notice specified in this provision does not apply under

            circumstances that the employee will return to headquarters the same

            day.

 

20.7   Use of Employee's Motor Vehicles

 

      a.     Employees will not usually be called upon to make use of their

            personal vehicles in connection with their job duties.

 

      b.     Whenever employees should be requested to use their personal vehicle

            in connection with job duties or whenever they may so use a personal

            vehicle upon their request with Company permission granted, the

            Company will reimburse the employees for such use at the Company

            policy rate determined on the direct route mileage between the

            respective points of travel. This rate shall not be less than

            maximum allowable I.R.S. rate per mile for this contract period.

 

                                   ARTICLE 21

                                SAFETY PRACTICES

 

21.1   Safety is a concern of the Company and the Union. The Company and the

       Union mutually recognize the need for a work environment in which safe

      operations can be achieved in accomplishing all phases of work, and the

      need to promote full understanding and acceptance of principles of safety

      on the part of all employees to provide for their own safety and that of

      their fellow employees, customer and the general public.

 

21.2   There shall be a Safety Committee in each division composed of members

      appointed by the Company and the Union (maximum of three (3) from each

      unless mutually agreed otherwise) which shall normally meet at least

      monthly by conference call for outlying areas to discuss and cooperate in

      the application and enforcement of safe work principles and practices.

      Federal, State, and Municipal laws or regulations that are in force in the

      locality where work is being done shall be complied with at all times.

 

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<PAGE>

 

21.3   Any employee may submit to his/her supervisor or the Safety Committee

      comments, concerns or suggestions relating to safe working conditions,

      accidents or injuries.

 

21.4   The Company agrees to furnish protective clothing necessary to inhibit

      unreasonable damage or deterioration of clothing due to caustics, etc.,

      i.e., apron style protectors for cable splicers handling jelly-filled

      cable.

 

21.5   The Company shall provide to employees, when necessary, rubber gloves for

      the safe performance of their job assignment.

 

21.6   In cases of emergency or disaster when employees are required to work in

      inclement weather, the Company shall provide if available the necessary

      slickers and rubber foot covering.

 

21.7   The Company shall supply rubber aprons where necessary for employees

      working around batteries in central offices.

 

                                   ARTICLE 22

                              TOOLS AND EQUIPMENT

 

22.1   The Company will furnish to new employees, and on a replacement basis to

      present employees, all tools and equipment necessary for the proper

      performance of the job. The Company will specify the quantity, kind, type

      and make of all such items to be furnished. No tools or equipment other

      than those furnished by the Company may be used unless specifically

      approved by the supervisor. Any such tool or equipment allowed will not be

      replaced by the Company or at Company expense.

 

22.2   All tools and equipment furnished by the Company will be charged to the

      employee, and the employee will be held responsible.

 

      a.     Employees who are furnished tools and equipment will be held

            responsible for the proper use, care and maintenance of these items,

            and will be held to an accounting of all tools and equipment at the

            time of replacement thereof, or upon termination of employment with

            the Company.

 

22.3   The Company will replace all tools and equipment that are broken and/or

      worn-out through normal wear, except those not specified as standard by

      the Company.

 

      a.     Tools and equipment that are lost or mistreated to the extent that

            they are no longer usable will be replaced by the Company, except

            those not

 

                                        36

<PAGE>

 

            specified as standard by the Company; however, the employee

            responsible for the items may be required at the discretion of

            management to pay for them, and will be billed accordingly.

 

22.4   The Company reserves the right of inspecting all tools and equipment at

      any time and condemning for further use any tools and equipment which are

      worn out or unfit for further use or any tools and equipment not of the

      kind, type or make furnished by the Company.

 

                                   ARTICLE 23

                          JOB TITLES OF EMPLOYEES AND

                             CHANGES IN ASSIGNMENT

 

23.1   The job title classification, to which any employee is assigned Under this

      Agreement, will be in accordance with the preponderance of work duties

      they are called upon to perform as related to the nature of the duties

      attributable to the particular job title classification.

 

      a.     The foregoing does not preclude an employee being called upon to

            perform work not usually performed, nor does it preclude temporary

            assignments in a higher or lower job title classification.

 

      b.     An employee under consideration for reclassification to a higher or

            lower job category may be required to work in the other job for a

            period not exceeding one (1) month without formal reclassification.

            Such temporary assignment involves consideration for

            reclassification, and opportunity for observation of the employee's

            knowledge, skills and other qualifications, to perform the job

            duties associated with the assignment under consideration.

 

      c.     Employees may be temporarily assigned out of their own

            classification for the purpose of receiving specific training for

            another position.

 

      d.     None of the provisions of the foregoing paragraphs a, b, and c shall

            be applied in such manner as to negate the intents and application

            of Article 24, Job Application Procedure, nor of Article 13,

            Seniority, Section 13.4, nor of Article 23, Job Titles of Employees

            and Changes in Assignment.

 

23.2   A supervisory employee who is reclassified to a nonsupervisory position

      outside of the bargaining unit or who is transferred within the bargaining

      unit shall take their proper place in seniority among nonsupervisory

      employees covered by this Agreement according to their total number of

      service credits as listed on the Company's records.

 

                                       37

<PAGE>

 

23.3   Employees Temporarily Assigned to a Higher Classification.

 

      a.     Except as otherwise provided in this contract, any employee assigned

            to a higher classification for one (1) full working hour or more

            shall be paid for the time worked on the temporary assignment in

            accordance with Section 4 or 6, which ever is applicable.

 

             a.1    This Section shall not apply to employees who are receiving

                  specific training for another position.

 

            a.2    "Temporarily assigned" shall mean an employee who works for at

                  least one (1) hour on a specific job assignment.

 

            a.3    Applicable differentials for work in the higher class as

                  described above shall apply.

 

      b.     The Company will not make assignments in such manner as to

            constitute deliberate avoidance of wage rate readjustment by virtue

            of the one (1) hour preliminary period.

 

      c.     Any employee temporarily assigned to a higher classification in a

            location other than their principal location, will be paid in

             accordance with Section 6 of this Article.

 

23.4   Wage Treatment Upon Reclassification - Promotion

 

      a.     Whenever an employee is reclassified to a higher rated job, a

            reclassification wage increase will be made. The employee's wage

             rate for the new assignment will be the higher schedule amount which

            most closely represents an immediate wage increase.

 

            a.1    The amount of wage increase as described in paragraph 23.4a

                  shall in no case be less than fifteen cents ($0.15) per hour.

 

            a.2    For employees on incentive compensation plans, other than TPA,

                  the amount of wage increase as described in paragraph 23.4a

                  shall in no case be less than seventy-five cents ($0.75) per

                  hour.

 

            a.3    The adjusted wage rate may not be more than the top rate for

                  the higher job.

 

            a.4    The wage rate of an employee reclassified to a higher schedule

                   job previously held would be determined either by placement on

                  the corresponding step position the employee was in when they

                  last held that position, or through the procedure set forth in

                  this Section, whichever is greater.

 

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<PAGE>

 

      b.     The date for the employee's next wage progression adjustment, as

            established within the previous job, is not to be disturbed by the

            reclassification. This date remains the date for the next

            progression adjustment on the new job.

 

23.5   Wage Treatment Upon Reclassification - Lower Job

 

      a.     When an employee is reclassified to a lower rated job, a

            reclassification wage decrease will be made. The employee's wage

            rate for the lower rated job will be that lower schedule amount

            which most closely represents a minimal wage decrease.

 

            a.1    The adjusted wage rate may not be less than the lowest rate

                  for the lower job.

 

            a.2    When the downward reclassification is to the immediately

                  preceding job assignment, and the action is taken within a

                  period of six (6) months, the employee's wage rate treatment

                  will be the same as though the original upward

                  reclassification had not occurred.

 

23.6   Wage Treatment Upon Reclassification - Lateral

 

      a.     When an employee is reclassified to an equally rated job (lateral)

            within the same Exchange Wage Classification Area, the current wage

            rate would remain in effect until normal progression provides for a

            higher amount.

 

      b.     When an employee is reclassified to an equally rate job (lateral) or

            transferred in the same job title classification from one Exchange

            Wage Classification Area to another, the following procedure will

            apply:

 

            b.1    The employee will be placed at the corresponding wage schedule

                  step position in the new Exchange Wage Classification Area.

 

            b.2    Whenever such transfer is made for Company convenience, the

                  employee's original wage rate will be protected should the

                  determined new rate be lower. In such event, the original rate

                  will remain in effect until normal progression on the

                  applicable wage schedule provides for a higher amount.

 

             b.3    The exception in paragraph b.2 shall not apply when the

                  transfer is for the employee's convenience, such as being a

                  successful bidder or requests for transfer for personal

                  reasons.

 

                                        39

<PAGE>

 

            b.4    When the transfer is arranged as the result of a force

                  adjustment, the employee's basic wage rate will be reduced

                  incrementally until it reaches the appropriate step in the new

                  Exchange Wage Classification Area.

 

                                   ARTICLE 24

                           JOB APPLICATION PROCEDURE

 

24.1   Whenever there is an approved job vacancy within the bargaining unit, the

      Company agrees to utilize the job application procedure hereinafter

      described.

 

      a.     Jobs will be posted for a period of seven (7) working days on the

            intranet and an Interactive Voice Response Unit (IVRU). The Company

            will make an effort to post on Company Bulletin Boards within each

            District.

 

            a.1.   The parties agree that the intranet and IVRU are the methods

                  employees will use to nominate themselves for a vacancy. A job

                   not posted to Company Bulletin Boards does not absolve the

                  employee's responsibility to use the aforementioned methods.

 

      b.     Employees may apply for an unlimited number of posted vacancies at

            any given time.

 

      c.     The appropriate application must be completed by the employee and

            forwarded to the responsible Division Human Resources Manager on or

            before the posting close date. The posting close date will be

            included on every posting. Applications must be received by the

            Division Human Resources Manager on or before the posting close.

 

            c.1    All applications must indicate the requisition number of the

                  posted vacancy for which the employee is applying. The

                  requisition number is available on the intranet and IVRU for

                  all postings.

 

      d.     Employees must submit a separate application for each and every

            posted vacancy for which they are interested. Employee applications

            will only be valid for the specific requisition number indicated on

            the application and will not be valid for any other vacancies.

 

      e.     Employees will not be eligible candidates for vacancies in their

            current job title within the same exchange and department.

 

      f.     Employees who refuse a position offered through the job posting

 

                                       40

<PAGE>

 

            procedure can be considered for future vacancies within the same job

            title/location. The employee must apply for each vacancy they are

            interested in as it occurs.

 

24.2   Interdepartmental lateral job placements will be contingent upon there

      being no material disruption to operations within the department from

      which the employee would transfer. In the event that immediate job

      placement is denied an otherwise qualified employee for such reason, the

      employee shall be afforded transfer consideration at the earliest

      opportunity thereafter.

 

24.3   In the selection of employees for transfer, seniority will govern if all

      other qualifications of the employees are substantially equal, except that

      when a current under-utilization study indicates a deficiency, then

      affected class members of the unit whose ability and qualifications are

      sufficient shall be given priority.

 

24.4   Under the application procedure, seniority shall be the deciding factor,

      insofar as the ability of the employee and the conditions of the business

      will permit, in filling vacancies through the application procedure.

 

      a.     Candidates for job vacancies for Outside Plant Technician and

            Graphics Operator in the Engineering & Construction Department will

            be evaluated in the light of engineering aptitudes and skills over

            and above plant craft skills.

 

      b.     When a transfer is made from one (1) location to another at the

            request of the employee, all expenses of the move will be paid by

            the employee.

 

      c.     When a job vacancy is filled by the Company, candidates will be

            considered in the following priority order:

 

            c.1    Employees with preferential placement rights (employees who

                  are either surplus, laid off, or have medical restrictions).

 

            c.2    Employees who submit a valid application for a posted vacancy.

 

            c.3    New hires

 

      d.     Should no qualified employee submit an application or should no

            valid application be received for a job vacancy, the Company may

            fill the vacancy.

 

            d.1    The Company will consider employees, in seniority order, who

 

                                        41

<PAGE>

 

                  have filed invalid application requests at the time the

                  vacancy is effective.

 

24.5   It is agreed between the parties that "shopping around" will not be

      condoned.

 

      a.     Employees who have accepted positions on Wage Schedule HH, within

            the thirty-six (36) months preceding the date of a later vacancy

            will not be considered for transfer.

 

      b.     Employees who have accepted positions of Cable Splicer, Customer

            Zone Technician II, Customer Service Representative, or Business

            Account Representative, within twenty-four (24) months preceding the

            date of a later vacancy will not be considered for transfer.

 

      c.     Employees who have accepted positions other than those mentioned in

            24.5 a, b above, within 18 months preceding the date of later

            vacancy will not be considered for transfer.

 

      d.     These limitations shall not apply to an employee force adjusted

            under Article 26 to the extent that the employee is seeking to

            retreat to the position from which the employee was force adjusted.

            Nor shall the above limitations apply to employees involuntarily

            moved fifty (50) miles or less under the provisions of Article

            26.1.a.

 

24.6   The Company will notify selected employees of their selections within ten

      (10) calendar days. The Company will also notify within that time frame

      any employee or employees of more seniority than the employee selected

      together with the reason or reasons why they were not selected. A copy of

      this notification will also be sent to the Union.

 

24.7   The parties recognize that there may be times when a distress transfer or

      reclassification must be made. The problem shall be resolved by mutual

      consent of the Company and the Union. The employee involved shall pay all

      moving expenses, if any, but with no loss in regular scheduled "basic

       wages" for reasonable travel time as determined by the Company.

 

                                   ARTICLE 25

                               BOARD AND LODGING

 

25.1   Located employees may be, from time to time, temporarily assigned by the

      Company to work or attend meetings or schools in a town other than the

      town in which they are located.

 

25.2   The daily allowance (per diem) for such temporary assignments of one (1)

      full tour or more is listed in paragraph 25.3 below. The per diem

      allowance does

 

                                       42

<PAGE>

 

      not apply to temporary assignments of less than one (1) tour. In cases

      where the temporary assignment continues for two (2) or more consecutive

      tours, whether or not the employee worked part of the first tour at the

      employee's normal town location, the employee is eligible for the

      applicable daily allowance. On the last day of the assignment, the

      employee will be eligible for an incidental meal allowance of eight

      dollars ($8.00) plus round trip mileage, if applicable.

 

25.3   The qualifying distance for per diem will be the one-way highway distance

      by shortest direct route between the employee's normal work location and

      the temporary work location.

 

<TABLE>

<CAPTION>

                              DAILY ALLOWANCE

DISTANCE                            AMOUNT

--------                       ---------------

<S>                            <C>

Over 0 and up to 20                  $   6.50

 

Over 20 and up to 40                 $ 24.00

 

Over 40 and up to 60                 $ 32.00

 

Greater than 60                      $ 38.00

</TABLE>

 

25.4   When an employee is assigned to a distant location as outlined in

      paragraph 25.2 and the use of the employee's personal vehicle has been

      authorized for this purpose, the employee will be granted a mileage

      allowance for round trip mileage from the normal work location to the

      temporary assignment location on the last day of each such assignment at

      the Valor Telecom, LP policy rate. This will be in addition to the

      applicable per diem allowance on the first day of the assignment. This

      rate shall not be less than the IRS maximum allowable rate.

 

25.5   Employees assigned to a temporary location forty-five (45) miles or more

      from their headquarters location for seven (7) continuous days will be

      entitled to reimbursement for reasonable receipted laundry expense,

      excluding dry-cleaning.

 

25.6   On assignments to temporary locations of more than forty-five (45) miles

      from the employee's normal headquarters location, employees may elect, at

      their option, to receive actual expenses for company designated lodging

      and reasonable meal costs in lieu of per diem.

 

25.7   Traveling time spent by an employee as part of their principal job duties

      shall be treated as hours worked.

 

      a.     The time shall be inclusive between the limits of when the employee

            reports for work for the day, as required, and when released from

            work at the end of that day, mealtime excluded.

 

                                       43

<PAGE>

 

      b.     The time commences when the employee reports for work at the

            designated place and time, and ends when released from duties,

            mealtime excluded.

 

25.8   Time spent by an employee, under Company direction and in line of assigned

      job duties, as driver or passenger of a Company motor vehicle while going

      to or from a work location shall be treated as working time, meal time

      excluded.

 

      a.     Whenever an employee is directed to, or is authorized to use a

            personal motor vehicle in lieu of a Company-assigned motor vehicle,

            travel time shall be paid as specified in paragraph 25.8.

 

25.9   Traveling time spent by an employee, under Company direction and in

      connection with their job duties, by means of public transportation

      facilities, will be compensated as work time, but not in excess of eight

       (8) hours a day.

 

      a.     On scheduled workdays, compensation will be for the time spent in

            traveling that falls within the limits of the scheduled work hours,

            mealtime excluded.

 

      b.     On nonscheduled workdays, compensation will be for the time spent in

            traveling that falls within the limits of those hours that

            correspond to a normal scheduled workday. In event of question as to

            what constitutes corresponding scheduled hours, the work day for a

            full-time employee shall be presumed to include eight (8) hours,

            8:00 A.M. to 5:00 P.M.

 

      c.     Should the employee elect alternatively to travel by means of

            personal motor vehicle as a matter of convenience, and the Company

            consent be granted, traveling time will be compensated as though the

            employee had traveled by offered public transportation facilities.

 

25.10 Traveling time spent by an employee, by reason of Company-required

      attendance at Company schools or conferences, shall be compensated as work

      time under the provisions of paragraphs 25.8 or 25.9, as the case may be.

 

25.11 There shall be no reduction in scheduled hours on a scheduled work day by

      reason of traveling under Company direction for Company business.

 

25.12 Compensable travel time on a Sunday shall be paid at time and one-half as

      prescribed for Sunday tours in Article 16.2, however, such time shall not

      be considered when determining weekly overtime.

 

25.13 The provisions of Article 16.2, are applicable to Sunday travel time only

      when such time is spent in direct connection with performance of immediate

      job duties.

 

                                       44

<PAGE>

 

25.14 When an employee has elected to receive actual meal expenses, a meal

      allowance shall be paid as follows:

 

<TABLE>

<CAPTION>

<S>          <C>

Breakfast    $ 6.75

 

Lunch        $ 8.50

 

Dinner       $15.00

</TABLE>

 

      The above daily allowance will be paid to employees temporarily assigned

      over sixty (60) miles, except absentees, for Saturdays, Sundays, holidays

      or scheduled days off when the employee works the last scheduled tour

      preceding and the first scheduled tour following the scheduled day(s) off.

 

25.15 The term "absentee" used in paragraph 25.14 above shall mean:

 

      a.     Any employee who does not work on a scheduled day off and who is

            absent the scheduled work day preceding or the scheduled work day

            next following the scheduled day(s) off.

 

      b.     Employees described in 25.15.a above may have the absence excused at

            the supervisor's discretion.

 

25.16 Employees assigned qualifying duty for per diem who are not able to work

      because of illness or injury will continue to receive per diem while

      temporarily incapacitated, provided they are actually staying overnight

      and incurring expenses. Employees hospitalized or at home during the

      disability will not continue to receive the per diem while away from the

      job.

 

25.17 When fluctuations in distance from home headquarters occur during a

      temporary assignment, the daily per diem will be paid according to the

      distance from home headquarters at the end of each tour.

 

25.18 Employees will be reimbursed for evening meal expenses of nine dollars and

      fifty cents ($9.50) if the employee works in excess of eleven (11) hours

      that day without a meal break during the last session. Employees on 4x10

      schedules are required to work in excess in thirteen (13) hours to receive

      the evening meal allowance.

 

      a.     This section shall not apply to employees receiving per diem

            expenses, to employees eligible for an evening or night premium, or

            if a reasonable meal is furnished at Company expense.

 

25.19 Under no circumstances will the per diem allowances set forth in

      paragraphs 25.3 and the evening meal allowance in paragraph 25.18 be paid

      for the same

 

                                        45

<PAGE>

 

      day.

 

25.20 When the Company elects to furnish transportation and employees travel

      from the headquarters location to a temporary location and return to the

      headquarters location within the scheduled tour or during overtime, no

      daily allowance will be paid as set forth in paragraph 25.3; however,

      travel time shall be treated as time worked in these cases.

 

      a.     In the case of employees assigned to a temporary location forty-five

             (45) miles or more from the headquarters location under

            circumstances where there are no suitable commercial lodging

            facilities within a ten (10) mile radius of the temporary location,

            travel time to and from the nearest suitable lodging shall be

            considered as time worked. In this circumstance, the per diem

            allowance prescribed in paragraph 25.3 would be continued.

            Additionally, if use of a personal vehicle has been authorized for

            the temporary assignment, the mileage allowance would also be

            applicable to and from the lodging site.

 

25.21 Transportation to each distant temporary assignment location will be

      furnished by the Company, and at its option may be either by Company

      vehicle, public conveyance, or in lieu thereof, by paying a mileage

      allowance at the Valor Telecom, LP policy rate when the use of an

      employee's personal vehicle has been authorized as covered in paragraph

      25.4.

 

      a.     Employees authorized or requested by the Company to use their

            personal vehicles at distant locations for Company business

            activities will be reimbursed for miles driven in such activities at

            the Valor Telecom, LP policy rate. This rate shall not be less than

            the IRS maximum allowable rate per mile for this contract period.

 

25.22 The one-way highway distance by the shortest reasonable direct route will

      be used by the Company in computing mileage allowances. Reimbursement of

      turnpike tolls will be made to employees electing to receive actual

      expenses.

 

25.23 Under no circumstances will a located employee qualify for per diem or

      mileage allowances by being temporarily assigned to a facility other than

      the employee's normal work facility which is located in the same town or

      exchange in which the employee is located or resides.

 

25.24 In the event an employee on temporary assignment becomes subject to

      disciplinary action requiring suspension without pay, the employee would

      receive per diem compensation as determined by Company management, based

      on the circumstances of each individual case.

 

      a.     For suspensions of one (1) day or less, there will be no

            interruption in per diem payments.

 

                                       46

<PAGE>

 

      b.     For suspensions of more than one (1) day when the employee has not

            been authorized the use of a personal vehicle, and return to the

            headquarters location would be inconvenient in the judgment of

            Company management, the employee will be authorized the appropriate

            per diem allowance for the period of the suspension, or until it

            becomes convenient to return the employee to the headquarters

            location, if that should occur before the end of the suspension.

 

      c.     For suspensions of more than one (1) day when the employee has been

            authorized use of a personal vehicle, the employee may be granted

            the applicable incidental meal allowances and the mileage allowance

            on the first day of the suspension. If return to work location

            requires travel on the last day of suspension, the employee would be

            eligible for applicable per diem for that day.

 

25.25 The Company recognizes that there may be certain special circumstances

      that make it impractical to apply the per diem described in paragraph

      25.3. Examples of these cases are when travel for training or other

      purposes is to distant high cost locations outside the boundaries of the

      Company, or when unusual conditions such as tornadoes or hurricanes in the

      area temporarily assigned have temporarily created substantial increases

      in room and board expenses. In these cases, and others determined

      qualifying by the Company, as well as special cases where an employee is

      required to spend the night at a location less than forty-five (45) miles

      away from the employee's headquarters location, the Company retains the

      right to shift to an actual expense form of reimbursement.

 

                                   ARTICLE 26

                                FORCE ADJUSTMENT

 

26.1   Force Adjustment means a directed reduction in the number of employees

      working in any given job title classification, in any division or

      exchange, as against the currently prevailing level.

 

      a.     The provisions of 26.1 do not apply to an exchange if employees are

            offered a job within their title classification in an exchange that

            is located fifty (50) miles or less from their existing exchange

            within their district.

 

      b.     A Force Adjustment results from a reduced need in quantity of

            scheduled productive work hours by reason of technological change,

            altered market requirements for services or products, shifts in

            general economic conditions, or other similar factors that may

            influence the conduct of the Company's business.

 

                                       47

<PAGE>

 

      c.     Variations in the scheduling of regular part-time employees does not

            constitute a Force Adjustment.

 

26.2   Temporary Force Adjustment means a force adjustment that is local in

      nature and without immediately identifiable long-term effects.

 

      a.     A temporary force adjustment is a layoff of forty-five (45) days, or

            less, and involves incidental variances in immediate work

            requirements.

 

26.3   Force Surplus means those regular employees whose status is changed by

      reason of a Force Adjustment.

 

26.4   Laid-Off Employees are those regular employees whose active employment is

       terminated by reason of a force adjustment.

 

      a.     Laid-Off Employees are "employees" only with regard to recall rights

            set forth within this article. They are at liberty to secure other

            employment without loss of prescribed recall rights.

 

26.5   Unless otherwise specified, or mutually agreed upon by parties to this

      agreement, force adjusting will be by job title classification(s) in each

      Department affected, and within the exchange, or division, as the case may

       be.

 

26.6   Temporary force adjustments will be made on an immediate basis according

      to the needs of the business and the jobs directly concerned.

 

      a.     The provisions of Article 13.2.a, Seniority, will apply in temporary

            force adjustments.

 

26.7   When a force adjustment, that is other than temporary, is considered

      necessary by the Company, layoffs will be accomplished in the following

      order to the extent needed within each Department and location.

 

      a.     Occasional and/or temporary employees

 

      b.     Probationary employees

 

      c.     Regular part-time employees

 

      d.     Regular employees with less than twelve (12) months' net credited

            service.

 

26.8   In the sequential laying off of regular part-time employees, and of

      regular full-time employees with less than twelve (12) months' net

      credited service, order of seniority will not be solely governing but,

      other factors being equal, inverse

 

                                        48

<PAGE>

 

seniority will be followed.

 

      a.     A major factor in the determination will be the employee's exhibited

            relative qualifications for the job and for the Company's projected

            force needs.

 

      b.     Part-time employees who have been available for, and ready to

            accept, full-time employment will have superior privileges for

            retention of employment over those who are part-time by their own

            choice and/or availability.

 

26.9   In the event that additional layoffs, or part-timing, or both become

      necessary, the Company and the Union may negotiate a plan for further

      procedure.

 

      a.     Such negotiations in process shall not serve to prevent the Company

            from reducing its forces during the interim period, at least on a

            temporary basis pending development of an alternate plan.

 

26.10 If no call is made for negotiations, or if agreement as to a mutually

      accepted final plan cannot be achieved within fifteen (15) calendar days

      after commencement of negotiations, force adjustments will be effected to

      the extent needed, by inverse order of seniority in the affected job title

      classifications.

 

26.11 Employees outside the collective bargaining unit, who are entered into the

      bargaining unit as a result of a force adjustment, shall take their proper

      place in seniority among bargaining unit employees according to their

      total net credited service as established by Company records.

 

      a.     The employees so transferred will not be afforded exceptional

            privileges but, rather, will exercise seniority on the same basis as

            other bargaining unit personnel for all purposes other than bumping.

 

      b.      During the first six (6) months thereafter, such employees may

            exercise bumping rights only to the extent of seniority actually

            developed by previous employment in the bargaining unit.

 

26.12 For the purposes of this Article, employees absent from active employment

      by reason of disability and/or leave of absence shall be treated as

      follows:

 

      a.     When sufficient seniority exists for retention of employment, the

            employee's status is to remain unchanged pending otherwise

            availability to return to active employment.

 

      b.     When insufficient seniority exists, the employee shall be subject to

            layoff, the same as though the employee was actively at work.

 

                                        49

 

<PAGE>

 

      c.     Employees on leave of absence, where under reinstatement is not

            assured by the conditions of the leave, will be treated similarly

            but within the terms of the leave, and failure to attain

             reinstatement shall not be construed as a layoff.

 

26.13 The Company will keep the Union informed as soon thereafter as practical,

      of temporary force adjustments that exceed or are expected to exceed, five

      (5) consecutive work days.

 

       a.     At least twenty-one (21) calendar days' notification will be given

            of expected full layoff of regular full-time employees.

 

      b.     All notifications will be directed to the designated office of the

            Union by the Director of Labor Relations or the Division Manager or

            designated representative.

 

26.14 Any force surplus regular full-time employee, or regular full-time

      employee who is force adjusted to regular part-time employee, having more

      than twelve (12) months' net credited service, shall have job transfer

      and/or "bumping" rights.

 

      a.     Such employee may file a transfer request as against a job vacancy

            elsewhere in the Company.

 

      b.     Transfer may be to a vacant job within the bargaining unit in the

            same title classification but in another location, in a different

            title classification at the same location, or in a different title

            classification in another location.

 

      c.     If an employee relocates to another work location as a result of a

            force adjustment under the provisions set forth, such reasonable

            moving expenses will be borne by the Company up to an amount not to

            exceed three thousand five hundred dollars ($3,500.00). Employees

            who relocate as a result of "bumping", pursuant to this section,

            shall not be eligible for moving expenses.

 

26.15 In the application of bumping privileges, the following area limitations

       shall apply:

 

      a.     Employees having four (4) year's net credited service, or less, may

            exercise their option within the same Department, and within the

            Division.

 

      b.     Employees having over four (4) years' net credited service may

            exercise their option within the collective bargaining unit.

 

                                       50

 

<PAGE>

 

      c.     The Force Adjustment Boundary is defined as the surplus employee's

            headquarters division and one other division of their choosing.

 

      d.     The division to be the Force Adjustment Boundary must be selected by

            force surplus employees and communicated to their supervisors in

            writing within ten (10) days of notifications of layoff.

 

26.16 The privilege of displacing a less senior employee to retain continuing

      employment is at the election of the employee subject to the following

      considerations:

 

      a.     Force surplus employees not desiring to exercise their option, do

            not prejudice their rights for recall from layoff under the

            provisions of this Article.

 

      b.     Advance notification of desire to exercise their option must be

            given by force surplus employees to their supervisors in writing

            within ten (10) days of notification of layoff. Employees electing

            not to exercise their option prior to layoff may not recover the

            privilege once they are laid off.

 

      c.     A force surplus employee may not exercise seniority so as to

            displace another who is in a higher job classification.

 

      d.     Neither "shopping around" nor seeking of new job experience will be

            permitted. The force surplus employee may not exercise bumping

            elsewhere in the Division unless there is no reasonable opportunity

            to do so within the Exchange, likewise from the Division to the

            Force Adjustment Boundary (as outlined in this Section) or from the

             Force Adjustment Boundary to the bargaining unit.

 

26.17 Force surplus employees also may not bump into a new job title

      classification when there is opportunity to bump in their own

      classification or into one previously occupied by them.

 

26.18 When the selected job requires the force surplus employee to relocate, and

      more than one (1) choice of location is possible, the Company may exercise

      discretion as to permitted location, or alternate locations, based on best

      meeting the needs of the business, giving due weight to the employee's

      desires.

 

26.19 If the selected job is one previously held by those employees, they must

      be able to perform the same job currently with but minimal time for

      refamiliarization.

 

      a.     If the selected job is one not previously held by those employees,

            they must possess sufficient qualifications of skill, aptitude,

            experience,

 

                                       51

 

<PAGE>

 

            dexterity, and knowledge, in accordance with Company standards in

            effect at the time, so that the job can be performed with minimum

            additional training.

 

      b.     So as to avoid situations of employees of limited experience in

            their title classification from bumping a more seasoned employee in

            that same classification, force surplus employees can exercise their

            full seniority only if they have two (2) or more years' work time

            spent in that job. If they elect to seek a job of lower

            classification previously held by them, their time in both jobs

            shall be additive for purposes of this provision.

 

      c.     The least senior employees in the job title classification shall be

            the ones who are displaced and they, in turn, then become force

            surplus and may exercise any privileges available to them under this

            Article.

 

26.20 The advance notification requirements of this Article are not applicable

      to such displacements, but, rather, will be considered as a consequence of

      the original force adjustment. However, it is intended that the displaced

      employees be given best practical advance notification that they are being

      bumped.

 

26.21 Employees force adjusted under the provisions of this Article who are

      still in active regular employment status shall have retreat rights if the

      original job becomes open within twelve (12) months. Such employees will

      be given the choice of remaining where they are or returning to the

      original job.

 

26.22 When additions to the remaining work force are required, laid-off

      employees will be offered reinstatement in order of seniority to the

      extent that the individual can do the work.

 

      a.     Laid-off employees shall be offered reinstatement before new

            employees are engaged.

 

      b.     The Company is not obligated to recall former employees who have

            been laid off continuously for more than thirty, (30) calendar

            months. The Company will, however, give them preferential

            consideration in rehiring upon application filed by the individual.

 

      c.     Net credited service will continue to accumulate during the first

             forty-five (45) calendar days of any layoff, but not thereafter.

            Seniority, however, will continue to accrue for not more than thirty

            (30) calendar months for purposes of recall from layoff.

 

26.23 Laid-off employees must keep the Company informed of the address at which

      they can be reached.

 

      a.     The Company is not obligated to go beyond the address last given by

 

                                       52

 

<PAGE>

 

            the individual.

 

26.24 When the Company is prepared to recall laid-off employees, a registered

      letter or a telegram will be directed to them at their last address on

      record.

 

      a.     Employees shall indicate their acceptance or rejection in writing

            within five (5) calendar days from the date of delivery of the

            message at the given address.

 

      b.     Employees must be prepared to report to work within fifteen (15)

            calendar days from date of delivery at the given address.

 

      c.     Failure to keep the Company posted as to an address at which they

            can be reached, to indicate timely acceptance or rejection, or to

            report to work within the prescribed period, shall constitute a

            forfeiture of further recall rights.

 

      d.     Reasonable exception may be extended when temporary personal

            disability prevents timely acceptance of offered reinstatement. In

            such event the Company will decide whether to hold the vacancy open

            or to repeat the recall at the next suitable vacancy.

 

      e.     Refusal to accept recall to a job not similar in nature to the

            normal occupation or work of the person shall not terminate recall

            rights. However, recall rights can be lost upon refusal to accept an

            offered comparable job assignment. (See also Article 28.11, a and

            b.)

 

26.25 In recalling after a force adjustment, the Company will recall laid-off

      employees at each Exchange, or Division in order of their seniority.

 

      a.     Employees will be recalled for departments from which they were laid

            off. If all positions within another department are not filled

            following a recall of laid-off employees from that department, then

            it is the Company's intention to recall employees laid off from

            other departments, based on seniority, ability, and qualifications.

 

26.26 When laid-off employees are recalled following a force adjustment, they

      shall be placed on the appropriate wage progression schedule in accordance

      with the following:

 

      a.     If the same job title is available, they shall be placed on the same

            position of the wage progression schedule they were on at the time

             of the force adjustment.

 

      b.     If they return to a lower rated job, or to a higher rated job, they

            shall be considered as reclassified from their former job with wage

            treatment

 

                                        53

 

<PAGE>

 

            thereby as outlined in Article 23. This procedure will be

            applicable, as well, when relocation is involved.

 

26.27 Vacations Pertaining to Force Adjustment (See Article 19.10 - Vacation.)

 

                                    ARTICLE 27

                                ABSENCE FROM DUTY

 

27.1   Voting. Employees are expected to make every effort to vote during other

      than working hours. Any employee who on a day on which a National, State

      or Local election is held is unable to vote due to the scheduled tour, may

      upon adequate explanation at least 24 hours before the election day have

      his or her schedule adjusted to allow at least three (3) hours either

      before or after such rescheduled tour to vote.

 

27.2   Jury Duty. Employees who are required to serve as jurors shall be excused

      from their regular workday schedule each day they are required to report

      for jury duty, and they shall be paid at their basic wage rate for such

      absence. Employees who are scheduled to work an evening or night shift

      will be rescheduled to work a day shift effective the first day they

      report for jury duty. If employees are excused from such jury duty for all

      or part of a scheduled day, they shall promptly contact their immediate

      supervisor in person or by telephone for an assignment. Any monies, other

      than expenses, paid the employee by the court shall be integrated into the

      employee's basic wage paid during that jury duty.

 

27.3   Witness Duty. Regular employees who are required to appear as witnesses in

      court shall be excused from their regular workday schedule each day they

      are required to report for witness duty and they shall be paid at their

      basic wage rate for such absence. Employees who are scheduled to work an

      evening or night shift shall be rescheduled to work a day shift on each

      day the employee is required to serve as a witness. If employees are

      excused from such witness duty for all or part of a scheduled day, they

      shall promptly contact their immediate supervisor in person or by

      telephone for an assignment. Any monies, other than expenses, paid the

      employee by any source for acting as a witness shall be integrated into

      the employee's basic wage paid while being a witness.

 

27.4   Election Day Service. Any employee who requests time off to serve in

      connection with a National, State or Local election shall be excused for

      the entire day without pay if the demands of service permit.

 

27.5   Death in Family. In the event of a death in the immediate family, a

      Regular Full-time employee shall be granted time off without loss of pay

      for a period not to exceed five (5) days. T


 
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