DEALER AGREEMENT between CONN APPLIANCES, INC. and VOYAGER SERVICE PROGRAMS, INC.

                                                                   Exhibit 10.19

                                DEALER AGREEMENT

                                     between

                              CONN APPLIANCES, INC.

                                       and

                         VOYAGER SERVICE PROGRAMS, INC.


This Dealer  Agreement  is entered  into  effective as of January 1, 1998 by and
between  Conn   Appliances,   Inc.,   Beaumont,   Texas,  a  Texas   corporation
(hereinafter,   "Dealer"),   and  Voyager  Service  Programs,  Inc.,  a  Florida
corporation (hereinafter "Voyager").

WHEREAS,  Dealer is engaged in the sale of certain merchandise  (hereafter,  the
"Covered  Merchandise")  to the general  public in the States of  Louisiana  and
Texas; and

WHEREAS,  Dealer  desires to offer,  sell,  and  administer  Voyager's  extended
service  agreements in the States of Texas and Louisiana in the form(s) attached
hereto as Exhibit A (such  agreements  as amended from time to time by agreement
of the parties being  referred to hereinafter  as the "Service  Contract(s)"  to
provide  repairs for the  protection of certain of Dealer's  merchandise,  which
repairs will be in addition to the warranty protection offered by or enforceable
against the manufacturer of such merchandise; and

WHEREAS, Voyager desires to make its Service Contracts available to customers of
Dealer and to  delegate  to Dealer  certain  administrative  and claims  service
responsibilities.

In consideration of the foregoing premises and the mutual promises and covenants
contained herein, the parties agree as follows:

1.   Scope of Agreement.
     -------------------
     1.1  Applicability.  This Agreement  shall cover all new Service  Contracts
sold by Dealer issued in connection with the sale of Covered  Merchandise  since
January 1, 1998 and during the term of this Agreement in the States of Louisiana
and Texas and those service  contracts  covered under the Release,  Transfer and
Indemnification  Agreement attached hereto as Exhibit "B."  Contemporaneous with
the  execution  hereof,  the parties  shall  execute the  Release,  Transfer and
Indemnification  Agreement or substantially similar agreement as attached hereto
as Exhibit B.
     1.2 Voyager Exclusive.  The parties agree that, effective as of the date of
this  Agreement,  Voyager  shall be Dealer's  exclusive  provider of the Service
Contracts  and  related  services  performed  by  Voyager  hereunder.  With  the
exception of renewal Service Contracts,  the parties acknowledge that Dealer has
marketed and administered  its own extended  service  agreements and which shall
hereafter  be  governed  by  this  Agreement  and  the  Release,   Transfer  and
Indemnification  Agreement.  Any renewals under any Service  Contract before the
effective date of this Agreement shall not be covered by this Agreement.

2.   Sale of Service Contracts.
     --------------------------
     2.1 Eligible  Merchandise.  Dealer and Voyager  shall  agree,  from time to
time, as to which types of merchandise sold by Dealer are eligible to be Covered
Merchandise of the type described in the Service Contract.
     2.2 Contract Prices.  Voyager shall provide Service  Contracts to Dealer at
the prices contained in Schedule A attached hereto ("Contract  Prices").  Dealer
shall,  from time to time,  establish the Contract  Prices to be charged for the
Service  Contracts  subject to Voyager's  approval  and shall advise  Voyager in
writing of such Contract  Prices.  Approval of the Contract  Prices shall not be
unreasonably withheld. Dealer shall comply with all Federal, Texas and Louisiana
laws and regulations applicable to the pricing of the Service Contracts.


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3.   Duties of Dealer.
     -----------------
     3.1  General.  Dealer  shall (i) sell and issue the  Service  Contracts  to
purchasers;  (ii) handle all  inquiries  from  purchasers  of Service  Contracts
pertaining to the Service Contracts (each such original purchaser is a "Contract
Holder");  (iii)  discuss  all  requests  for  repairs  with  Contract  Holders,
determine to what extent repairs are necessary,  and advise Contract  Holders as
to the  procedure for obtaining  repairs or, if  necessary,  replacement  of the
Covered  Merchandise  (such  repair  or  replacement  is  hereinafter   "Covered
Repair/Replacement");  (iv)  arrange  for the  provision  of service to Contract
Holders  with  repair  facilities  (a  "Repair  Facility");  (v)  authorize  the
appropriate Repair Facility to perform the Covered Repair/Replacement;  (vi) pay
the Repair  Facility  (or Contract  Holder,  if  circumstances  warrant) for the
reasonable   cost   ("Service   Contract   Losses")  of  effecting  the  Covered
Repair/Replacement;  (vii) provide to Voyager monthly Service  Contract sale and
repair cost  summaries,  including  such data and  information  as is reasonably
necessary  for the parties to carry out the  transactions  contemplated  by this
Agreement;  and, (viii) perform such other services and duties as may reasonably
be required to offer,  sell,  and  administer  the  Service  Contracts  that are
subject to this Agreement.
     3.2  Materials.  Dealer shall submit all printed  contracts,  any marketing
materials  which  contain a reference  to Voyager or the Service  Contracts,  or
forms pertaining to the  transactions  contemplated by this Agreement to Voyager
for its approval prior to use. Such approval shall not be unreasonably withheld.
     3.3 Books: Accounts:  Records.  Dealer shall keep accurate books, accounts,
and  records  relating  to the  Service  Contracts  that  are  subject  to  this
Agreement,  including  but not  limited to,  names and address of each  Contract
Holder, and the dates,  amounts and description and model numbers of all Covered
Merchandise,  and  Service  Contract  Losses  which are  submitted.  Such books,
accounts,  and records  shall be  maintained  in  accordance  with  commercially
reasonable  standards  for a period  of at least  five  years  after the date of
termination  of this  Agreement.  Dealer  agrees that its books,  accounts,  and
records  pertaining to the Service  Contracts  may be audited twice  annually by
Voyager or an authorized  regulatory agency. Such audits shall be conducted upon
reasonable  notice to Dealer during  regular  business  hours.  All  information
obtained  by Voyager or its  affiliates  shall be subject to the  provisions  of
Paragraph 12.
     3.4 Compliance  with Laws.  Dealer  understands  that the offer,  sale, and
administration  of the Service  Contracts may require  Dealer to obtain  certain
governmental licenses, and Dealer represents and warrants that in the event such
material  licenses,  permits and governmental  approvals and  authorizations are
necessary to lawfully offer, sell, and administer the Service Contracts.  Dealer
shall comply with such regulations.  Dealer further  understands that applicable
laws impose  certain  limitations  on the Dealer's  ability to restrict  implied
warranties on  merchandise  covered by a Service  Contract.  Dealer shall comply
with all applicable Federal,  Texas and Louisiana laws and regulations  relating
to the offer,  sale, and  administration  of the Service  Contracts  which shall
include  without  limitation the Texas and Louisiana  Deceptive  Trade Practices
Acts and the Magnuson-Moss  Warranty Act and any applicable  Retail  Installment
Sales Act as well as other Federal,  Texas and Louisiana laws Dealer and Voyager
may advise the other party may be  applicable to the Service  Contracts  written
hereunder.
     3.5 Sales  Taxes.  In  connection  with the sale of the Service  Contracts,
Dealer  agrees  to  account,  remit,  process,  file and pay to the  appropriate
governmental  authorities,  pursuant to  applicable  law,  any  Federal,  Texas,
Louisiana or local sales tax assessable  with respect to the sale of the Service
Contracts.
     3.6  Representations.  In  connection  with offers and sales of the Service
Contracts, Dealer shall make no oral or written representation (i) pertaining to
the coverage  provided under a Service Contract that  misrepresents the scope of
the coverage  actually  provided  under the terms  thereof or (ii) to the effect
that the  decision of Dealer or the Repair  Facility is binding on the  Contract
Holder in any dispute concerning the Service Contract.
     3.7 Voyager  Funds.  Those  portions of Contract  Prices  received  for the
benefit of Voyager  shall be held by Dealer in a  fiduciary  capacity.  All such
Voyager  funds  shall be  promptly  remitted or credited to Voyager on a monthly
basis in the manner described in paragraph 5.5 below.
     3.8  Relationship.  Dealer's  relationship with Voyager shall be that of an
independent   contractor  authorized  to  sell  and  service  Voyager's  Service
Contracts and nothing herein shall be construed as creating an employer-employee
relationship between Voyager and officers, employees or agents of Dealer, or the
relationship of a partnership or joint venture.


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     3.9 Complaints.  Dealer shall immediately  refer all lawsuits,  demands for
arbitration  and  regulatory  complaints to Voyager for handling,  together with
copies of all information in Dealer's files and a summary of the Dealer activity
regarding the litigated or disputed  matter.  Voyager agrees to promptly  notify
Dealer of all consumer and insurance  department  complaints  received regarding
the Service Contracts subject to this Agreement.  Dealer shall maintain a log of
all written  complaints,  which shall be available  for  inspection  by Voyager.
Dealer and Voyager  shall  cooperate in such  matters so as to allow  resolution
thereof to the benefit of both parties.
     3.10 Liability Insurance. At the option of Voyager, Dealer agrees to obtain
and maintain,  at its sole expense,  blanket fidelity,  and errors and omissions
insurance,  insuring Dealer's responsibilities hereunder. Voyager shall be named
an additional insured on such insurance  coverages and evidence thereof shall be
furnished to Voyager and in the event the addition of Voyager as a named insured
to any such  insurance  policy  increases  the  cost or fee for such  insurance,
Voyager shall bear the increased  cost  attributable  to its addition as a named
insured.
     3.11 Dealer  Administrative  Compensation.  Dealer's  compensation  for the
administrative  services  performed by it under this Agreement shall be included
in the cost of the Service  Contracts  issued to  Contract  Holders and shall be
five percent (5%) of the Contract Prices as defined herein. Dealer is authorized
to deduct said fee  reimbursements as stated in Paragraph 5.4. Voyager shall pay
Dealer  interest on any  reserves  held for the Service  Contracts at the annual
statement interest rate for Voyager Property & Casualty Insurance Company,  on a
quarterly  basis,  at the time an Experience  Refund is paid or would be payable
pursuant to Paragraph  5.5.  Except as provided in paragraph 5.5 below,  Voyager
shall not be responsible for any other remuneration to Dealer. Any liability for
any Service Contracts  transferred pursuant to Exhibit B shall not be subject to
this paragraph.

4.   Duties of Voyager.
     ------------------
     4.1 Dealer Assistance.  Upon Dealer's reasonable request from time to time,
Voyager agrees to consult with Dealer and provide advice relating to procedural,
legal  and other  matters  relevant  to the  conduct  of the  offer,  sale,  and
administration of the Service Contracts. Except as provided in this Paragraph 4,
Voyager shall have no duties with respect to the Service Contracts.
     4.2 Forms.  Voyager  shall  furnish to Dealer  sample copies of all Service
Contracts  which are authorized for sale by the Dealer,  together with necessary
procedure manuals,  reporting forms and claim forms. Upon ninety days (90) prior
written notice to Dealer, Voyager may, at its sole discretion, amend any Service
Contract or withdraw any Service  Contract  from the market,  but Voyager  shall
provide a replacement  Service Contract acceptable to Dealer in the event of any
withdrawal at or before the date of its written notice to Dealer.
     4.3 Contract Liability Policy. Voyager shall secure a Contractual Liability
Insurance  Policy  covering the resulting  liability from the Service  Contracts
issued  hereunder from Voyager Property & Casualty  Insurance  Company (VP&C), a
company authorized to issue such coverage,  which, as of the effective date, has
an A.M. Best rating of A-. In the event VP&C's A.M. Best rating falls below a B+
rating,  Voyager  shall  immediately  replace  the  VP&C  Contractual  Liability
Insurance Policy with such a policy issued by another  insurance company with an
A.M. Best rating of B+ or higher. Both the VP&C Contractual  Liability Insurance
Policy and any required replacement policy shall be substantially similar to the
policy  attached  hereto as Exhibit  "C." Such  policy  shall  cover all Service
Contracts described in Paragraph 1.1 of this Agreement.  The termination of this
agreement  shall not terminate  the coverage  under the policy,  which  coverage
shall continue until the Service Contract's expiration.

5.   Fees: Reimbursement; Refunds.
     -----------------------------
     5.1 Voyager Fees. "Voyager Fee," as that phrase is used herein,  shall mean
that amount equal to forty  percent  (40%) of the Contract  Prices (net of sales
tax collected) of the Service Contracts sold by Dealer or delivered by Dealer in
connection with the sale of Covered Merchandise any renewals thereof.
     5.2 Claims  Reimbursement.  Dealer  shall  prepare  and submit to Voyager a
monthly  invoice  summarizing all claims and  claims-related  expenses under the
Service Contracts  adjusted and paid during the previous month.  "Claims-related
expenses" are defined as direct costs incurred in  investigating  and paying the
Service  Contract  Losses.  Within  twenty  (20) days of the end of the month in
which any invoice is submitted,  Voyager shall reimburse  Dealer for any Service
Contract Losses incurred by Dealer during the relevant  period,  upon submission
to Voyager of Dealer's summary of Service Contract Losses.


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     5.3 Contract Holder Refunds.  If any Service Contract is cancelled,  Dealer
shall pay the  Contract  Holder  the  appropriate  refund  owed to such  Holder.
Voyager shall credit to Dealer the unearned  pro-rata portion of the Voyager Fee
paid by Dealer to Voyager  with  respect  to each  Service  Contract  cancelled.
Dealer shall be authorized to deduct the amounts  credited due to  cancellations
from the amount due under  Paragraph  5.1 hereof,  in order to determine the net
Voyager Fee due for the relevant month.
     5.4  Payments  to  Voyager.  Within  twenty (20) days after the end of each
month while this  Agreement  is in effect,  Dealer shall send to Voyager the net
amount due (Voyager Fees described in Paragraph 5.1 less Dealer  compensation as
provided in Paragraph  3.11,  less the credit for  cancellations  referenced  in
Paragraph  5.3)  attributable  to all  Service  Contracts  sold  or  renewed  in
connection with the sale of Covered Merchandise during the preceding month.
     5.5 Experience  Refund.  Voyager shall prepare an Experience Refund (herein
so called)  computation for each relevant  Calculation Period in accordance with
the steps set forth on Exhibit D attached hereto. For purposes of the Experience
Refund  Computation  under  Exhibit B, the  amount  transferred  to Voyager  for
Service Contracts pursuant to Exhibit B shall be considered  "Voyager Fees," but
in the  computation to be made under Exhibit D, no subtraction for premium taxes
nor Dealer  Administrative  Compensation  shall be made,  charged or paid on the
transferred  amounts. The first "Calculation Period" hereunder shall end on June
30, 1998,  and  subsequent  Calculation  Periods  shall consist of each calendar
quarter following the initial Calculation Period. If such calculations result in
a negative  amount (i.e., a deficit),  then no Experience  Refund shall be paid.
The amount of such deficit shall be carried  forward to  subsequent  Calculation
Periods and offset  against  the  Experience  Refunds  that would  otherwise  be
payable for such  Periods,  until such negative  amount is completely  offset or
paid.  If such  calculations  result in a positive  amount,  then Voyager  shall
within thirty (30) days after the end of a Calculation  Period remit such amount
to Dealer as an Experience Refund.
     5.6 Following termination of this Agreement in accordance with Paragraph 7,
other than as provided under Paragraph  7.2(a),  (b), (c), (d), or (e),  Voyager
shall  continue to calculate an Experience  Refund at the end of each  quarterly
period. If such calculations  result in a positive amount,  Voyager shall within
30 days after the end of the Calculation  Period remit such amount to Dealer. If
such calculations result in a deficit,  such deficit shall be carried forward to
subsequent  Calculation  Periods and offset in the same manner as  described  in
Paragraph 5.5, except that if positive amounts have been paid after termination,
Dealer shall be required to repay Voyager such  positive  amount(s) to reimburse
Voyager for such deficit.
     5.7  Within  60 days  after  Dealer  has  certified  to  Voyager  that  all
liabilities  under all Service Contracts covered by this Agreement have expired,
Voyager shall  calculate a final  Experience  Refund,  using the same  procedure
described in Paragraph 5.5, 5.6 and Exhibit D.
     5.8 In the event this Agreement is terminated pursuant to Paragraph 7.2(a),
(b), (c), or (d), or (e), no further Experience Refund will be payable hereunder
until all liability for the Service  Contracts  written under this Agreement has
expired.  Without  waiving  the  foregoing,  in the event  Voyager,  at its sole
discretion,  subject to Paragraph 11 herein, determines that its actual damages,
costs,  expenses and  attorney's  fees resulting from such events of termination
are satisfied and  reimbursed  in their  entirety,  such amounts that would have
been  payable as an  Experience  Refund shall be  calculated  and paid to Dealer
pursuant to Paragraph  5.6  contained  herein and Voyager shall pay any positive
amounts under such calculation in excess of any amounts necessary to satisfy and
reimburse such actual damages, costs, expenses and attorney's fees.

6.   Term.  The  term of this  Agreement  shall  continue  until  terminated  as
permitted in Paragraph 7.

7.   Termination.
     ------------
     7.1  Termination  Without Cause.  Either party may terminate this Agreement
upon one hundred  twenty  (120) days prior  written  notice to the other  party;
provided, that such party is not then in material breach of this Agreement. This
Agreement  shall also  terminate  on any date that is  mutually  agreed  upon in
writing by the parties.
     7.2  Termination  With Cause by  Voyager.  Subject  to the cure  provisions
contained  herein,  Voyager may immediately  terminate this agreement by written
notice to Dealer in the event of (a) Dealer's  violation of any  applicable  law
relating to the offer,  sale, or administration of the Service Contracts and the
violation  continues  for fifteen (15) days after Dealer has received  notice of
the violation;  (b) material breach of this Agreement by Voyager, which material
breach  continues for 30 days after  Voyager has received  notice of the breach;
(c) gross neglect of duty, fraud, misappropriation, or embezzlement by Dealer or
its  affiliates  of funds owed to Voyager  or any of its  affiliates  under this


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Agreement  or any other  agreement  with  Dealer or any of its  affiliates;  (d)
Dealer  or any of its  affiliates  shall  become  the  subject  of any  order or
injunction of any court or  governmental  body  relating to the offer,  sale, or
administration  of the Service  Contracts  and such order or  injunction  is not
dismissed  within  thirty  (30)  days;  or (e)  Dealer's  voluntary  bankruptcy,
insolvency  or  assignment  for the benefit of  creditors.  For purposes of this
Agreement, an "affiliate" of Voyager is defined as any company or entity that is
a member  company of American  Bankers  Insurance  Group and an "affiliate" of a
Dealer shall mean any subsidiary, parent or successor corporation of the Dealer.
     7.3  Termination  With  Cause by  Dealer.  Subject  to the cure