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Exhibit 10.1
BUSINESS PROCESSING and MARKETING SERVICES AGREEMENT
THIS AGREEMENT made as of the 9 th January
2009 ("Effective Date")
BETWEEN:
IA Global, Inc.
A company incorporated under the laws of the State of Delaware
<>
And having its registered office at
101 California St, Suite 2450,
San Francisco, California 94111, USA
and having a subsidiary called Global Hotline Philippines
(hereinafter referred to as the "Business Processing and
Marketing Partner ") ;
- and -
HTMT Global Solutions Limited
A company incorporated under the laws of India <>
and having its registered / principal office at
In-center, 49/50, MIDC, 12 th Road ,
Andheri(East),
Mumbai 400 093, India ; and having a Registered Branch
in Philippines at HTMT Cyberpark
86 E Rodriguez Ave. Brgy Ugong Norte
Quezon City 1110 Philippines
(hereinafter referred to as the "Principal ")
WITNESSETH THAT:
WHEREAS the Principal is carries on the business of
operating and managing call centers/back office processing centers;
at different geographical locations including managing such
operations from a registered branch in Philippines;
AND WHEREAS the Business Processing and Marketing Partner
is also a Business Process Outsourcing Services company & it
carries on the business of managing call centers/back office
processing centers.
AND WHEREAS the Business Processing and Marketing Partner
has agreed to utilize the services of the Principal in various
countries and territories more particularly in Philippines,
excluding Japan, market on a best efforts basis;
NOW THEREFORE , in consideration of the mutual covenants
and agreements herein contained and other good and valuable
consideration, the receipt and sufficiency of which are hereby
acknowledged, the Parties hereto do hereby agree as follows:
ARTICLE I - DEFINITIONS AND
INTERPRETATION
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1.1
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In this Agreement, unless the context otherwise
requires, the following words and phrases shall bear the meanings
prescribed herein:
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(i)
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"Agreement" shall mean this
agreement;
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(ii)
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"Client(s)" shall mean the prospects
and clients solicited by the Business Processing and Marketing
Partner and referred to the Principal by the Business Processing
and Marketing Partner for use of the Principal’s
Services;
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(iii)
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"ITES" shall stand for information
technology enabled services and shall mean inbound outbound call
centre CRM services, claims processing services or any other back
office process outsourced by the Client(s) including voice and
non-voice based services only;
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(iv)
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"Business Processing and Marketing Partner"
shall mean IA Global Inc, a company incorporated under the laws of
State of Delaware, USA , and its successors and
assigns;
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(v)
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"Principal" shall mean HTMT Global
Solutions Limited, a company incorporated under the Companies
Act , 1956 and validly existing under the laws of India and
having its registered office at In Centre, 49/50 MIDC, 12th Road,
Marol, Andheri (East) Mumbai 400 093 , India; and its successors
and assigns;
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(vi)
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"Party" shall mean either the Business
Processing and Marketing Partner or the Principal individually, as
the context may require, and "Parties" shall mean both the
Business Processing and Marketing Partner and the Principal;
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(vii)
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"Representatives" shall mean and
include, sub-contractors and representatives, affiliates &
subsidiaries of the parties ;
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(viii)
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"Services" shall mean and include ITES
services to be provided by the Principal, from time to time, to the
Clients in the manner and on the terms agreed upon between the
Client and the Principal;
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(ix)
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"Term" shall mean the period of 3 years
from the Effective Date of this Agreement.
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1.2
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Any reference to currency herein shall be to
United States Dollars, unless otherwise expressly
provided.
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Page 2 of 16
ARTICLE II – JOINT BUSINESS PROCESSING
and MARKETING
2.1 The Business
Processing and Marketing Partner agrees that the those cases
wherein it does not have either appropriate capacity,
accreditation, or technical infrastructure to fulfill the
requirements or specifications of its own clients or prospective
clients that it shall, after diligent consultation with the
Principal, outsource its excess inbound and outbound call center
campaigns and back office processing campaigns to the Principal.
The Business Processing and Marketing Partner and the Principal
shall jointly work together to negotiate of the terms and
conditions of any agreements with the Clients for the provision of
Services.
2.2 The Business
Processing and Marketing Partner agrees to market (either directly
or through Representatives) the Services of the Principal to
Clients on a best efforts basis. The Business Processing and
Marketing Partner shall extend complete co-operation to the
Principal, including assisting in negotiation of the terms and
conditions of any agreements with the Clients for the provision of
Services.
2.3 Principal agrees
that the Business Processing and Marketing Partner is the owner and
manager of all introduced Client relationships and that all billing
to introduced Clients will be made by the Business Processing and
Marketing Partner. The Principal shall be entitled to communicate
directly with the Clients for operational matters or otherwise in
discharging its duties and obligations under this contract.
2.4 Business Processing
and Marketing Partner agrees to refer financially sound and
reputable potential customers to Principal for ITES services.
Business Processing and Marketing Partner covenants and agrees that
it will not, without Principal’s prior written approval: (i)
make any commitments on behalf of, or take any action that may
obligate, Principal; (ii) make any representations concerning
Principal, other than as to information supplied to it by Principal
or found to be a publicly verifiable fact; (iii) knowingly or
negligently make any untrue statement of a material fact concerning
Principal; or (iv) provide any written materials relating to
Principal to any third party other than as specifically authorized
by the other party.
2.5 Principal will
provide Business Processing and Marketing Partner with marketing
material, including any business and financial information required
to make introductions to potential customers, all of which shall be
subject to the Confidentiality section of this Agreement.
2.6 The Principal
hereby covenants and agrees not to solicit the business of a
Client, nor to engage any Representative or other third party to
solicit the business of a Client who has already been contacted by
the Business Processing and Marketing Partner. For purposes of
clarification, the Principal shall be prohibited from dealing with
the group/department/division/unit within the company or the
branch, department or subsidiary of Client with whom the Business
Processing and Marketing Partner has made contact. The Business
Processing and Marketing Partner agrees to advise the Principal in
writing of the contacts it has initiated, within a reasonable time
of having made the contact. Following such notification, and within
a reasonable time period thereafter, Principal shall
Page 3 of 16
advise Business Processing and Marketing Partner
if Principal or its Representatives have an existing relationship
with such Client and supply proof of such preexisting relationship.
If there is a preexisting relationship between Principal and
Client, Principal shall have the right, in its sole discretion, to
pursue that relationship independent of this Agreement and no fees
hereunder shall apply. Alternatively, Principal may retain Business
Processing and Marketing Partner under this Agreement to strengthen
the existing relationship, in which case, such fees as may be
mutually discussed and agreed upon shall be payable. In the event
that a contact to a Client has been made concurrently by the
Principal and the Business Processing and Marketing Partner, the
Parties shall mutually discuss such cases and make best efforts to
amicably resolve any differences, without resort to litigation in
mutual interest. The Principal shall have a Right of First Refusal
to accept or decline a prospect client referred to by the Business
Processing and Marketing Partner. The Prinicipal shall exercise
this right within a reasonable period of time during which the
Business Processing and Marketing Partner will not refer the
clients to any other third party.
2.7 Nothing herein
shall require that the Business Processing and Marketing Partner
provide its marketing services exclusively to the Principal and the
Business Processing and Marketing Partner is free to provide its
marketing services to others providing services similar to or
competitive with the Principal. It is further agreed that in only
the event that the Business Processing and Marketing Partner makes
a proposal to the Client for the services of the Principal, which
the Client declines, in writing with reasoned terms of not
accepting the proposal and a copy thereof is made available to the
Principal, then the Business Processing and Marketing Partner is
not stopped from then marketing the services of any other service
partner to that same Client, whether or not the latter is a
competitor of the Principal.
2.8 Business Processing
and Marketing Partner must submit a referral approval form
("Referral Approval Form"), attached and incorporated herein by
reference as Exhibit A, for each potential customer it refers to
Principal (a "Referral"). The Referral Approval Form shall specify,
among other things, the division, unit or affiliate of the Referral
with whom negotiations will be held and the specific services that
will be offered to the Referral ("Specified Services"). Principal
shall have the sole right to accept or reject a Referral without
penalty. A rejected Referral shall not be subject to this
Agreement.
2.9 Where
Principal accepts a Referral, Business Processing and Marketing
Partner shall make the introduction and, at its sole discretion,
work with the Principal to initiate discussions with that referred
entity. If the discussions result in a contract for the Specified
Services, the payment terms for such will be determined on a case
by case basis and those payment terms shall be annexed to this
agreement.
2.10 If a Referral is
accepted, but the discussions do not result in a contract for the
Specified Services or in the event that there are no discussions or
any progress whatsoever on the said Referral, any further
discussions initiated or contract signed with the Referral after a
period of 6 months post the date the acceptance of the Referral by
the Principal shall not be subject to this Agreement.
2.12 The terms of
non-circumvention shall not apply where, after acceptance of a
Referral, Principal: (i) seeks business with a division, unit, or
affiliated company of the Referral not specified on the Referral
Approval Form; (ii) seeks to perform services for the Referral
other than the Specified Services delineated on the Referral
Approval Form; (iii) purchases a majority stake in the Referral; or
(iv) purchases a majority stake in a company negotiating or doing
business with the Referral for the Specified Services.
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ARTICLE III - CONSIDERATION & PAYMENT
TERMS
3.1 In the event that
the Business Processing and Marketing Partner, or its
Representative, executes a contract with the Client, the Business
Processing and Marketing Partner shall pay to the Principal a fee
to be negotiated on a case by case basis from the gross receipts
for the term of the contract and any extensions, amendments,
modifications or supplements thereto thereof. The Parties shall
ensure that they shall document and annex to this Agreement, any
additional Client/s or additional business/es from an existing
Client hereunder. The parties shall enter into specific documents
namely "Statement of Work" or by any other name called, detailing
the deliverables and scope of work of the Principal, payment of
fees, reimbursement of pass through expenses and all other salient
terms and conditions governing the rights and obligations of the
parties for each specific contract awarded by the client of the
Business Processing and Marketing Partner.
3.2 Gross receipts
shall include the fees actually received by the Business Processing
and Marketing Partner from the Client for the provision of
Services, Gross receipts shall exclude fees that were invoiced but
unpaid by Client for any reason (for purposes of clarity, Gross
receipts shall be net of all discounts of any kind whatsoever and
net of any commissions paid by the Business Processing and
Marketing Partner to its agents or marketing affiliates) but
inclusive of pass-through expenses, comprised of non-service
related costs reimbursed to the Business Processing and Marketing
Partner.
3.3 The Principal shall
raise the Invoices under each specific Statement of Work to the
Business Processing and Marketing Partner on or before the tenth
(10 th ) day of the following month for services
rendered under this agreement for the previous month .
3.4 The Business
Processing and Marketing Partner shall pay the Principal’s
invoice within seven (7) days from which the Business Processing
and Marketing Partner receives full payment as against the relevant
invoice from the Client and in no event later than thirty five (35)
days from the date of raising the invoice by the Principal for fees
receivable; whichever is earlier. The Principal shall claim a penal
interest of 2% per month in the event the Business Processing and
Marketing Partner makes a delay in payment of the fess to the
Principal, as otherwise stated above.
3.5 The Parties agree
that they shall each bear their own out-of-pocket expenses incurred
by themselves in executing a contract with a Client. No amounts
shall be due to either Party in the event that a definitive
agreement is not executed between Business Processing and Marketing
Partner and a potential Client or in an event where post the expiry
of this Agreement either a fresh contract is signed with Client for
new services or an existing contract with a Client is renewed.
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ARTICLE IV - REPRESENTATIONS AND
WARRANTIES
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4.1
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The Principal hereby represents and warrants to
the Business Processing and Marketing Partner that:
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(i)
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the Principal is a company duly incorporated
under the laws of the India and has been duly authorized by all
necessary and appropriate action to enter into this Agreement and
to consummate the transactions contemplated herein;
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(ii)
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the Principal has the requisite rights and powers
to grant and convey to the Business Processing and Marketing
Partner the covenants, commitments and undertakings set forth
herein;
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(iii)
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the Principal is conducting its business in a
manner permitted by law and is not in violation of any law,
regulation, rule or order passed by any authority;
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(iv)
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the Principal has not committed any of the
following acts; and no notice of the following has been served with
respect to the Principal:
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(a)
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obtained an order, or made an application to a
court for an order that the Principal be wound up; that a
liquidator or receiver be appointed or that the Principal be placed
into bankruptcy;
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(b)
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a resolution for the winding-up of the Principal
or the proposal for such a resolution;
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(c)
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the convening of a meeting or the passing of a
resolution to appoint a liquidator for the Principal;
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(d)
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a declaration by the Principal that it is
insolvent or an admission in writing of its inability to pay its
debts generally as they become due;
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(e)
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the making of an assignment for the benefit of
its creditors; the making of a proposal or the availing of any
provisions for relief under bankruptcy or companies
creditors’ arrangement legislation or any similar legislation
in the jurisdiction in which it carries on business;
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(f)
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the appointment of a receiver, manger, receiver
and manager or receiver-manager of all or part of the
assets;
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(g)
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the taking of any action to seize, attach, take
possession of or appoint a liquidator, receiver, manager, receiver
and manager or receiver-manager of all or part of the assets of the
Principal.
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(v)
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the Principal is competent and capable of
providing the Services in the manner agreed upon herein and has the
necessary infrastructure, human resources and the expertise to
provide the Services;
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(vi)
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neither the representations and warranties of the
Principal herein nor any factual statements contained in this
Agreement omits to state a material fact necessary in order to make
the representations, warranties and statements herein not
misleading.
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4.2
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The Business Processing and Marketing Partner
hereby represents and warrants to the Principal that:
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(i)
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the Business Processing and Marketing Partner is
a company duly incorporated under the laws of the State of Delaware
and has been duly authorized by all necessary and appropriate
action to enter into this Agreement and to consummate the
transactions contemplated herein;
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(ii)
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the Business Processing and Marketing Partner is
conducting its business in the manner permitted by law and is not
in violation of any law, regulation, rule or order passed by any
authority having jurisdiction;
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(iii)
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the Business Processing and Marketing Partner has
no conflict of interest in negotiating the best terms for the
Principal;
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(iv)
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the Business Processing and Marketing Partner
shall be wholly transparent in his business dealings and shall
advise the Principal in advance if he is representing another
principal for the same contract (for purposes of this provision,
the Business Processing and Marketing Partner shall have complied
with his obligation hereunder if he sends an e-mail or fax to the
Principal advising of same) subject to the provisions of clause 2.6
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(v)
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no order has been issued, and there has been no
application made to a court for an order, either appointing a
liquidator, receiver or manager of the Business
Processin
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