Exhibit 10.23
EXECUTION COPY
THIRD ADDENDUM TO ADMINISTRATIVE
SERVICES AGREEMENT
This Third Addendum dated and
effective as of December 19, 2008 (the “Third
Addendum”) is made to the Administrative Services Agreement
dated as of November 22, 2006 and amended as of June 1,
2007 and August 1, 2007 (the “Agreement”) by and
between GMAC Mortgage, LLC (the “Affiliate”), a
Delaware limited liability company, and GMAC Bank on behalf of
itself and its subsidiaries, GMACB Asset Management Corp. and GMAC
Wholesale Mortgage Corp (the “Bank” or
“GMACB”), a Utah industrial bank.
Explanatory
Statement
1. The Affiliate and the Bank wish
to amend the Agreement to provide additional terms and conditions
governing the Affiliate’s performance of Services on behalf
of the Bank.
2. It is the intent of the Bank and
the Affiliate that this Third Addendum comply with the requirements
of Sections 23A and 23B of the Federal Reserve Act and the Federal
Reserve Board’s Regulation W.
NOW, THEREFORE, in consideration of
the mutual covenants and promises contained herein, the parties
hereto, intending to be legally bound, hereby agree as
follows:
1. Exhibit A to the Agreement is
hereby amended and replaced in its entirety by the Schedule of
Services attached as Exhibit A hereto.
2. Exhibit A to the Agreement is
hereby amended and supplemented by the addition of the Consumer
Operations Pre-Funding Review Checklist (Attachment IV) attached
hereto.
3. Any conflict between the
provisions of this Third Addendum and those of the Agreement shall
be resolved in favor of the provisions of this Third Addendum.
Except as expressly set forth in this Third Addendum, no
modification of the Agreement is made or intended to be made by
this Third Addendum, and the Agreement, as amended by this Third
Addendum, is confirmed and reaffirmed by the Affiliate and the Bank
and shall be and remain in full force and effect.
IN WITNESS WHEREOF, each of the
undersigned parties to this Third Addendum has caused this Third
Addendum to be duly executed in its name by one of its duly
authorized officers or members, all as of the date first above
written.
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ATTEST:
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GMAC Mortgage,
LLC
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By:
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James
Young
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Its:
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ATTEST:
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GMAC
BANK
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/s/ Linda
Heigh
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By:
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Robert E.
Groody
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Its:
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Executive Vice
President and COO
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Final 12/10/08
Exhibit A
SCHEDULE OF SERVICES AND FACILITIES
TO BE PROVIDED BY GMACM
GMACM shall be responsible for
providing the following Services to GMAC Bank:
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(1)
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Human
Resources/Payroll
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(A) Provide and/or facilitate
payroll services for GMAC Bank, including maintenance of human
resources and payroll systems, payroll processing, transmission of
payroll interface file to accounting, payroll tax withholding and
remittance, W-2 processing and filing;
(B) In connection with the employees
referred to in clause (A) above, prepare and file, or cause to
be prepared and filed, all federal, state and local payroll and
wage tax returns and such reports and documents, make such payments
and perform all other acts, as may be necessary or proper to comply
with the terms and conditions of the Social Security, unemployment,
workers’ compensation and all other applicable laws,
ordinances and regulations of each jurisdiction in which they may
be employed, except that the Bank will be responsible for
filing all appropriate EEO-1 reports regarding the employees of
GMAC Bank, and GMACM agrees to provide any necessary information
from its payroll system to assist with said reports;
(C) Administer all benefits provided
to employees and provide other human resources services, including,
without limitation, administering and approving any compensation or
benefit payments, establishing and administering personnel
policies, providing employee relations services, providing training
services; and
(D) Provide staffing resources to
attract, interview and hire new employees of GMAC Bank, including,
without limitation, approving new employees’
compensation.
All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
Final 12/10/08
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(2 )
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Information Technology
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A. Provide internal information
technology services to GMAC Bank necessary for the operation of its
business and, in connection therewith, purchase and maintain
computer hardware, software, databases and all computer networks
necessary to permit GMAC Bank to conduct its activities in a
professional manner and service its clients and others with whom it
may deal. GMACM represents and warrants to GMAC Bank that all of
the data and other information obtained by GMAC Bank from its
clients or others with whom it deals shall be held in strict trust
and confidence and shall only be accessible by persons engaged in
the operation of GMAC Bank’s business, unless otherwise
specifically consented to in writing by GMAC Bank. GMACM
acknowledges that a high level of confidentiality is necessary in
order for GMAC Bank to compete effectively for clients and to have
its reports acceptable to financial institutions and others for
whom they are intended. GMACM will, therefore, secure such
information and data within GMAC Bank’s information system so
that it will not be accessible by unauthorized persons.
B. GMAC BANK INFORMATION TECHNOLOGY
INFRASTRUCTURE OPERATIONS SERVICE AGREEMENT
GMAC Bank IT infrastructure
operations are governed by a specific service agreement.
See attachment II for detailed
terms and conditions.
Final 12/10/08
C. Provide services of a qualified
Chief Information Officer (“CIO”) and necessary
support staffing to the Bank to serve as part of senior management,
reporting directly to the President with matrix reporting roles
within the GMACM/GMAC Residential IT organization. The CIO is
responsible for bridging business needs and information technology,
including working with the business to define their needs and
provide cost-effective solutions. The CIO’s responsibilities
include but are not limited to the following:
1) Providing strategic information
technology direction and solutions to business partners in support
of revenue generation, diversification, retention, and key bank
programs and goals.
2) Working closely with the business
leadership to define long term information technology
vision.
3) Developing a comprehensive
strategy for management information needs, including new systems
solutions or major improvements to existing application systems,
and related hardware acquisition and integration.
4) Directing all IT related
strategic and tactical planning and systems implementation
activities associated with the business.
5) Establishing, monitoring and
enforcing policies and procedure direction, technical standards,
methodologies, and priorities.
6) Working with GMACR finance and
senior GMACR managers to develop appropriate cost allocations
models, IT software development budgets, and cost
reductions.
7) Managing IT vendor
relationships.
8) Managing, planning and
implementing applications development efforts including new and
legacy systems, enhancements and maintenance.
9) Overseeing business requirement
analysis and implementation, managing priorities, and ensuring
standards of excellence and user satisfaction.
10) Providing cutting edge and
relevant technology expertise for business development purposes to
ensure a competitive edge.
11) Providing strategic and tactical
planning, development, evaluation, and coordination of the
information technology applications
Final 12/10/08
D. Information Security Program
and Policy.
See Attachments III for complete
Information Security Program and Policy
All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
Final 12/10/08
Maintain appropriate records of all
GMAC Bank activities hereunder and make such records available for
inspection by the Bank, by counsel, regulators, auditors and
authorized agents of GMAC Bank, upon prior written notice at any
time during normal business hours. Consult with GMAC Bank and
furnish advice and recommendations with respect to Generally
Accepted Accounting Principles/Financial Reporting
issues.
(A) Accounting Information
Systems (AIS). Daily monitoring of transaction feeds to
General Ledger system. General Ledger system use, maintenance and
user support. Ad hoc report preparation and testing as requested by
GMAC Bank.
(B) Accounts Payable .
Pay all authorized bills and charges incurred by GMAC Bank in the
operation of its business, Invoice imaging and retrieval, 1099
processing, positive pay file procedures, vendor file maintenance
and customer service related to all.
(C) Default.
Preparation of OTS Schedules VA and PD quarterly, classification of
assets, delinquency reporting, adequacy of loan loss reserves,
other analysis and reporting as requested. Provide support for
regulatory examinations and Audits. Provide support to GMAC Bank
officers and staff for financial forecasting of credit loss and
delinquency trends.
(D) Enterprise Reporting
Accounting. Preparation of reconciliation of certain Loans
Held for Sale and Held for Investment portfolios in accordance with
generally accepted accounting principles. Product and
reconciliation accounts may include both First and Second
Mortgages. Research and clearing of reconciliation items via
journal entry.
(E) Fixed Assets. Load
Fixed Assets to the system, perform Fixed Asset Reporting and
monthly file maintenance and processing of journal
entries.
(F) Lending Accounting
. In accordance with generally accepted accounting principles,
provide daily processing of loans purchased and sold by GMAC Bank
as well as preparation of all necessary journal entries, cash
remittances and reconciliations related to these transactions.
Identification of loans on Bank’s balance sheet for
elimination entries. Preparation of journal entries to record loan
activity, cash transactions and reconciliations for non purchase
and sale transactions. This would include the capitalization of
MSR’s when loans are sold in accordance with generally
accepted accounting principles.
(G) Tax . Prepare for
execution, cause to be filed and pay such income, franchise,
personal property or other tax returns and filings of GMAC Bank as
shall be required to be filed by applicable law and/or as governed
by agreements with affiliates. Provide tax planning advice where
applicable and prepare tax accrual information as necessary to
satisfy quarterly and annual estimated payments.\
(H) MSR
Accounting. In
accordance with generally accepted accounting principles, provide
daily processing of servicing cash flows received from the MSR
portfolio as well as preparation of all necessary journal entries
to record these transactions. Preparation of reconciliation for
MSR’s and related advances; P&I, T&I and various
foreclosure accounts. Prepare the valuation of the MSR portfolio,
fair value support documentation, MSR Swap cash flows and related
account reconciliations in accordance with generally accepted
accounting principles.
Final 12/10/08
PRICING TERMS:
All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
Final 12/10/08
Provide bank fee analysis
services.
All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
Final 12/10/08
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(A)
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Where requested
by GMAC Bank, assist in the development and introduction of new
loan products/programs;
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(B)
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At the
direction of GMAC Bank, execute trades into the secondary market,
maintain relations with brokerage firms, investment bankers,
government agencies and all other customer relationships as
required;
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(C)
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At the
direction of GMAC Bank (which direction shall be given within a
reasonable timeframe), negotiate terms for sale/purchase of
mortgage loans on behalf of GMAC Bank with investors,
correspondents and/or brokers, as applicable;
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(D)
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Pursuant to
GMAC Bank’s risk management policies, advise GMAC Bank as to
the execution of hedging agreements; monitor and manage the market
risk exposure associated with decline in interest rates and
“fallout” risk associated with GMAC Bank’s
mortgage loan programs mutually agreed upon between GMAC Bank and
GMAC Mortgage;
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(E)
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At GMAC’s
Bank’s direction (which direction shall be given within a
reasonable timeframe to meet bond Market Association (BMA)
deadlines), create Agency pools using best execution model and
deliver pools and settle pools according to BMA
calendar;
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(F)
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Develop and
distribute pool/transaction funding detail, sales reports and wire
advises to Finance to record transactions.
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(G)
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GMAC Mortgage
to sell and deliver non-conforming loans on behalf of GMAC Bank
(e.g. CRA, home equity) to third-party custodian or whole loan
investor.
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(H)
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Obtain market
price quotation for Home Equity securitizations from investment
bankers/dealers to support compliance with 23B within thirty
(30) days of trade execution.
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PRICING TERMS:
All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
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(6)
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Quality Control- Credit
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On a monthly basis Quality Control
selects a sample of loans to audit from the total population of
funded loans from the previous month for each origination channel.
Agency guidelines require a formal post-closing Quality Control
process and are satisfied with either a random 10% or a statistical
sampling methodology. GMAC Mortgage Quality Control employs a
statistical sampling model that provides a 95% confidence level
that findings inferred to the overall population are accurate to a
2% margin of error over a 12-month period. In addition to the
statistical sample, Quality Control makes additional targeted
discretionary loan selections to address identified trends or other
high risk areas. Quality Control will include a targeted
discretionary sample of loans sold to GMAC bank within the overall
sample of loans for each origination channel.
Technology – Quality Control
employs an audit software application to sample loans, record and
track findings, and report audit results. Cogent Economics Audit
Software, marketed by Cogent Economics, meets the requirements for
statistical sampling.
Audit Procedures – Closed loan
post-funding review- performed by Quality Control tests each
audited file for compliance with investor and company loan
programs, underwriting guidelines and policies and procedures as
well as fraud detection. Pre-funded review- performed by Quality
Control tests the above on a targeted selection of loans prior to
funding. Cogent software records, tracks, and reports audit
results.
Final 12/10/08
Audit Exception Follow Up - On a weekly basis,
Quality Control reports significant audit findings to the
appropriate origination channels for feedback and follow up. All
business units typically have 30 days to respond (or until end of
audit period which is generally 20 business days) to the findings.
Once responses are received, they are evaluated with any resolved
items being noted. Audit findings with no response after 30 days
are considered as concurrence with the findings.
Reporting – Quality Control
issues monthly management reports to report overall audit results
for each origination channel within 60 days of the end of a
production month. Quality Control will prepare a special report for
GMAC Bank to report findings from all origination channel audits of
loans sold to GMAC Bank.
Record Retention – Quality
Control maintains audit work papers for two years following the
completion of an audit. Management reports are maintained
indefinitely.
Timing –
Pre-funded audits reports will be provided by the 15
th
of the following
month; Quality Control typically conducts post-funded new loan
production audits on the following time frame:
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Audit Procedure
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Timing
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Time Line
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1
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Capture funded
loan data, analyze funded loan data and select audit
samples.
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3 working days
following close of month
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3rd day
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2
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Order and
receive selected loan files from Records Management.
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4 to 40 working
days to receive requested files
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4th day to start,
45th th day to
complete
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3
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Prepare and
audit selected loans
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File audits
completed within 45 days of the close of the month. Audit period
consists of 20 working days
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15 th day - 45 th day
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4
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Compile, review
and finalize findings including any feedback or response from
channel.
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16
th day - 55 th day
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55th day
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5
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Prepare final
report and distribute to channels and Bank management
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5
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60th day
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6
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Management
response due back to Quality Control
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30
days
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90 th day
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Final 12/10/08
All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
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(7)
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Quality
Control—Compliance
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On a monthly basis Compliance
Audit & Testing (CAT) selects a sample of loans to audit
from the total population of funded loans from the previous month
for each origination channel. CAT employs a statistical sampling
model that provides a 95% confidence level that findings inferred
to the overall population are accurate to a 2% margin of error over
a 12-month period. In addition to the statistical sample, CAT makes
additional targeted discretionary loan selections to address
identified trends or other high risk areas. CAT will include a
targeted discretionary sample of loans sold to GMAC bank within the
overall sample of loans for each origination channel.
Technology – CAT employs an
audit software application to sample loans, record and track
findings, and report audit results. Cogent Economics Audit
Software, marketed by Cogent Economics, meets the requirements for
statistical sampling, result tracking and reporting for loans
tested by the US Residential Finance Group located in Horsham, PA.
Loans tested, tracked and reported by the audit team in
Minneapolis, MN utilize an MS Access database.
Audit Procedures – Closed loan
post-funding review, performed by CAT, includes testing for
completeness, accuracy, and validity of the compliance
documentation and data and accuracy of information relied upon
throughout the transaction of the loan. Processes and controls are
tested during audit period with any identified gaps noted for
management response and action plan identification. The Compliance
testing processes used to confirm first and second mortgages are in
compliance with all federal and state laws and regulations,
including any applicable agency or investor requirements, policies
and procedures as well as fraud detection.
Final 12/10/08
Audit Exception Follow Up – On a weekly
basis, CAT reports significant audit findings to the appropriate
origination channels for feedback and follow up. All business units
typically have 30 days to respond (or until end of audit period
which is generally 20 business days) to the findings. Once
responses are received, they are evaluated with any resolved items
being noted. Audit findings with no response after 30 days are
considered as concurrence with the findings.
Reporting – CAT issues monthly
management reports to report overall audit results for each
origination channel within 60 days of the end of a production
month. CAT will prepare a special report for GMAC Bank to report
findings from all origination channel audits of loans sold to GMAC
Bank.
Record Retention – Quality
Control maintains audit work papers for a minimum of two years
following the completion of an audit. Management reports are
maintained indefinitely.
Timing – CAT typically
conducts post-funded new loan production audits on the following
time frame:
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Audit Procedure
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Timing
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Time Line
(respective to loan
close)
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1
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Capture funded
loan data, analyze funded loan data and select audit
samples.
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3 working days
following close of month
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3rd day
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2
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Order and
receive selected loan files from Records Management.
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4 to 20
business days (following loan close) to receive requested
files
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4th - 45 th day
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3
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Prepare and
audit selected loans
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Audits
completed within 45 days of the close. Audit period consists of
approximately 20 business days
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15 th day - 45 th day
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4
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Compile, review
and finalize findings including any feedback or response from
channel.
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16
th day - 55 th day
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55th day
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5
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Perform root
cause analysis. Discuss root cause and preliminary result findings
with BURMs.
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Root cause
starts approximately the 16 th day – 55 th day Allowing a maximum of one week after all
final feedback received from the origination channels
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55 th day
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7
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Prepare final
report and distribute to channels and Bank management
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60
th day; allowing 5 days for report
preparation
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65th day
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8
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Management
response due back
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30 days
following final report disbursement
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90 th day
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All services identified above shall
be provided to GMAC Bank and its subsidiaries at no
charge.
Final 12/10/08
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(
8)
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Strategic Sourcing & Procurement;
Corporate Real Estate; and Corporate Security
Services .
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Strategic Sourcing &
Procurement:
Services can be broken out into two
distinct process types, Transaction Processing and Competitive
Events. Where requested by GMAC Bank, purchase of goods and
services, negotiate contracts or licenses, interact with vendors
and others as may be necessary or required by GMAC Bank from time
to time, subject, however, to the specific instructions or controls
imposed by GMAC Bank.
(A) Transaction Processing is the
requisitioning, ordering and fulfilling needs for goods and
services of a recurring nature, including items such as PC’s
and office supplies.
(B) Competitive Events are requests
for goods and/or services, which require extensive effort to
prepare business requirements and negotiate contract provisions,
including pricing and compliance. Where requested by the Bank,
Strategic Sourcing and/or Corporate Real Estate shall negotiate
contracts, leases and other facility m