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AMENDED AND RESTATED
LICENSE, HOSTING AND SERVICES AGREEMENT
This AMENDED AND RESTATED LICENSE, HOSTING AND SERVICES
AGREEMENT
("Agreement") is entered into to be effective as of January 29,
2007 ("the
---------
Effective Date") by and between RazorStream, LLC, a Nevada limited
liability
---------------
company located at 3035 East Patrick Lane, Las Vegas, Nevada
89120
("RazorStream"), and VMdirect, L.L.C., a Nevada limited liability
company
-----------
located at 3035 East Patrick Lane, Las Vegas, Nevada 89120
("Company")
-------
(hereinafter RazorStream and Company may be referred to
individually as a
"Party" and collectively as the "Parties").
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RECITALS
A. The Parties are parties to that certain License, Hosting and
Services Agreement dated to be effective as of May 1, 2005 (the
"Original
--------
Agreement").
---------
B. The Parties desire to enter into this Agreement to (a) amend
and
restate the Original Agreement, and (b) to govern the terms and
conditions
pursuant to which RazorStream (i) makes the Technology (as defined
below)
available to Company, and (ii) provides certain hosting and support
and
maintenance services to Company.
AGREEMENT
NOW THEREFORE, in consideration of the mutual covenants contained
herein
and other good and valuable consideration, the receipt and
sufficiency of which
is hereby acknowledged, the Parties agree as follows:
1. DEFINITIONS. In addition to the terms defined elsewhere in
this
Agreement and in the attached Exhibits, the following terms shall
have the
meanings set forth below:
1.1 "Accounting Records" means (a) with respect Company, financial
records
-------------------
with regard to the gross revenue from User accounts, and (b) with
respect to
RazorStream, financial records with regard to the records of the
Expenses
charged by RazorStream to Company.
1.2 "Affiliate" means (a) with respect to the Company, any person
or entity
---------
directly, or indirectly through one or more intermediaries,
controlled by, or
under common control with, Company, and (b) with respect to
RazorStream, any
person or entity controlling, controlled by, or under common
control with
RazorStream. For purposes of this definition, "control" means the
possession,
directly or indirectly, of the power to direct or cause the
direction of the
management and policies of an entity, whether through the ownership
of voting
securities or voting interests, by contract or otherwise.
1.3 "Bandwidth" means the capacity of the connection between
the
---------
Technology/Hosting Services and the Internet.
1.4 "Claim" means any allegation, claim, suit, action, demand,
cause of
-----
action, investigation or proceeding.
1.5 "Company Services" means any product or service offered by
Company from
-----------------
time to time to its Users that includes the Technology.
1.6 "Company Software" means software owned and/or licensed to
Company that
-----------------
is used with, or that incorporates and/or embeds, the
Technology.
<PAGE>
1.7 "Derivative Work" means any work, which would be deemed a
derivative work
---------------
under the Copyright Act, Title 17 of the U.S. Code.
1.8 "Documentation" means the technical and user manuals, FAQ
materials,
-------------
including any computer or web-based training materials, and any
hardware or
software specifications, system performance, compatibility or
operational
criteria or other official documentation described in Exhibit A or
otherwise
---------
made available by RazorStream to Company with respect to the
Technology;
provided, however, that except as otherwise approved by Company,
any such items
made available to Company after the Effective Date shall not
become
Documentation if they would materially diminish or reduce the
functionality of
the Technology.
1.9 "Expenses" means the costs, fees, expenses and other amounts
(including,
--------
but not limited to, Fees) incurred by Company under this
Agreement.
1.10 "Field of Use" means the provision of video-based Internet
--------------
communication products and/or services, including, without
limitation, video
e-mail, video instant messaging, live or pre-recorded webcasting,
digital vault
storage technology and/or podcasting, including, without
limitation, for
purposes of Internet-based social networking applications or
websites, and/or
commercial products or applications.
1.11 "Intellectual Property Rights" means one or more of the
following: (a)
------------------------------
rights associated with works of authorship throughout the universe;
(b)
copyrights; (c) moral rights; (d) mask-works; (e) trademarks and
service marks;
(f) trade names; (g) trade secrets; (h) patents, designs,
algorithms and other
industrial property rights; (i) any other intellectual and
industrial property
rights, whether arising by operation of law, contract, license, or
otherwise;
and (j) with respect to the foregoing, all registrations, initial
applications,
renewals, extensions, continuations, divisions or reissues hereof
now or
hereafter in force.
1.12 "Internet" means the world-wide network of computers commonly
understood
--------
to provide some or all of the following features, among others:
electronic mail,
file transfers through File Transfer Protocol, Telnet access to
local and remote
computers, UseNet Newsgroups, Gopher access to information on local
and remote
computers, Wide Area Information Servers, and World Wide Web
access.
1.13 "Liabilities" means any and all losses, damages, judgments,
assessments,
-----------
deficiencies, expenses (including court costs and reasonable
attorneys' fees),
costs and other liabilities of whatsoever kind.
1.14 "Licensed Entities" means Company, its Affiliates, any third
party
------------------
authorized by Company from time to time, and the Users.
1.15 "Minimum Guaranteed Payment" has the meaning set forth in
Exhibit D of
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this Agreement.
1.16 "Modifications" means any modification (including custom
modifications
-------------
made specifically for or at the request of Company), addition,
enhancement,
revision, translation, abridgment, condensation or expansion to or
arising from
the Technology, or any other form in which the Technology or any
part thereof,
may be recast or transformed, in any manner that does not
constitute a
Derivative Work.
1.17 "New Version" means, with respect to software embodied in the
Technology,
-----------
a version of the Technology which contains significant changes in
features and
functionality and has a new version numbering, as determined in
RazorStream's
sole discretion.
1.18 "Non-Recurring Engineering Fees" has the meaning set forth in
Exhibit D
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of this Agreement.
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<PAGE>
1.19 "Object Code" means computer software program code that is
intended to be
-----------
directly executable by a computer after suitable processing and
without the
intervening steps of compilation or assembly.
1.20 "Operations Records" means (a) written records maintained by
RazorStream
-------------------
with regard to the maintenance and operation of the Technology and
Hosting
Services, including, but not limited to, maintenance, repair
records, upgrade
records, and server logs for the Technology and Hosting Services in
relation to
Transaction activity, and (b) documentation with regard to
operational audits
performed by or on behalf of RazorStream.
1.21 "RazorStream Brand Features" means the trademarks, trade
names, service
----------------------------
marks, service names and logos proprietary to RazorStream, as set
forth on
Exhibit A, as such exhibit may be modified from time to time by
mutual agreement
---------
of the parties (which agreement will not be unreasonably withheld
or delayed).
1.22 "Related Parties" means any owner, parent, partner,
Affiliate,
----------------
subsidiary, agent, subcontractor, director, officer, hired or
leased employee or
worker, or permitted assignee of RazorStream or Company, as the
case may be and
as the context requires.
1.23 "Source Code" means computer software program code, other than
Object
------------
Code and procedural code, such as job control language, which may
be printed out
or displayed in human readable form (together with its
supporting
documentation).
1.24 "Specifications" means (a) the design characteristics,
compatibility
--------------
requirements, customization, features, functional, performance,
engineering,
operational and/or technical criteria, and the required hardware
and software
operating environment for operation of the Technology, (b) the
requirements for
the Technology described in Exhibit A and/or the Documentation, (c)
the
----------
representations, warranties, covenants and other guarantees
provided in this
Agreement, and (d) any written performance, feature or
functionality
specifications or documentation related to the Technology provided
or made
available by or through RazorStream to Company and approved by
Company either
prior to or after the Effective Date.
1.25 "Subscriber Account" means each active User account of a
website operated
------------------
by Company or any third party authorized by Company, whereby the
Company
Software is sublicensed to such User.
1.26 "Technology" means (a) the software applications and computer
programs
----------
described in the attached Exhibit A, (b) any Technology Releases
developed by
---------
RazorStream from time to time, (c) any custom Technology
enhancements developed
by RazorStream hereunder pursuant to a SOW, (d) any interfaces
necessary for the
Technology to function within the operating environment of the
Licensed
Entities, and (e) all Documentation relating to any of the
foregoing. For the
avoidance of doubt, the term "Technology" includes any third party
technology,
software or products embedded in the computer program described on
Exhibit A or
---------
any Technology Release.
1.27 "Technology Releases" means any corrections, modifications, or
bug fixes,
-------------------
enhancements, updates, new versions or releases to the
Technology.
1.28 "Territory" means the world.
---------
1.29 "Third Party Service Provider" means a third party Internet
service
-------------------------------
provider (ISP) that directly or through one or more intermediaries
provides
services to RazorStream in order for RazorStream to fulfill its
obligations
under this Agreement, including: (a) two (2) or more independent
ISP
connections; (b) related online facilities management and
redundancy; and (c)
related power supply and power management.
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<PAGE>
1.30 "Third Party Software" means the third party software and
technologies
----------------------
(licensed to RazorStream from third party software providers) that
are
integrated into the Technology, a list of which is set forth on
Exhibit E
---------
hereto.
1.31 "Transaction" means any User transaction consummated with
respect to the
-----------
Company Services via the Technology and Hosting Services.
1.32 "Update" means bug fixes, improvements, updates,
Modifications,
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Derivative Works and upgrades to any portion of the Technology
developed by
RazorStream from time to time.
1.33 "User" means individuals and entities who utilize the Company
Software
----
for their personal or commercial purposes, as permitted by Company
from time to
time, through one or more websites operated by Company or any third
party
authorized by Company.
1.34 "User Information" means personally identifiable information
of Users and
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any other information or data relating to any Transaction
transmitted via the
Technology and Hosting Services in connection with or otherwise
relating to
Company, the Users and/or the Company Services.
1.35 "Virus" means a set of computer instructions which are
self-replicating
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or self-propagating and are designed to contaminate the Technology,
unexpectedly
consume computer resources, or modify, destroy, record or transmit
data or
programming without the intent or permission of the user.
2. RULES OF CONSTRUCTION.
For all purposes of this Agreement, except as otherwise expressly
provided or
unless the context otherwise requires: (a) the terms defined herein
include the
plural as well as the singular and vice-versa; (b) words importing
gender
include all genders; (c) any reference to an "Exhibit," an
"Article," or a
"Section" refers to an Exhibit, an Article, or a Section, as the
case may be, of
this Agreement; (d) the Exhibits hereto form part of this
Agreement; (e) all
references to this Agreement and the words "herein", "hereof",
"hereto" and
"hereunder" and other words of similar import refer to this
Agreement as a whole
and not to any particular Exhibit, Article, Section, or other
subdivision; (f)
all Article and Section headings are for convenience only and shall
not affect
the interpretation or construction of this Agreement, (g) the words
"including,"
"included" and "includes" mean inclusion without limitation except
as noted; and
(h) this Agreement, the Documentation and the Exhibits hereto shall
be construed
as consistent with one another whenever possible; however, in the
event of any
conflict between any of the terms and conditions of this Agreement,
on the one
hand, and the Exhibits and/or the Documentation, on the other hand,
this
Agreement shall prevail.
3. TECHNOLOGY LICENSE AND HOSTING SERVICE.
3.1 License Grant. Subject to Company's continued compliance with
the
--------------
obligations of this Agreement, RazorStream hereby grants Company
throughout the
Territory and solely within the Field of Use:
3.1.1 a perpetual, royalty-free, non-exclusive, irrevocable
license,
under the Intellectual Property Rights comprising the Technology,
to use,
copy, reproduce, modify, and prepare Derivative Works of, the
Technology,
including, with respect to any software embodied therein, in Source
Code
format, solely for the purposes of integrating and/or embedding
the
Technology with, and/or otherwise designing and/or developing the
Company
Software;
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<PAGE>
3.1.2 a perpetual, royalty-free, non-exclusive, irrevocable
license,
under the Intellectual Property Rights comprising the Technology,
to use,
copy, have used, reproduce, distribute, modify, prepare Derivative
Works
of, perform, display, license and otherwise exploit the
Technology,
including with respect to any software embodied therein, in Object
Code
format only, as embedded in, or integrated with, in whole or in
part,
the Company Software;
3.1.3 the limited right to grant in the Territory, exclusive or
non-exclusive, sublicenses in and to the Technology (including to
all
Intellectual Property Rights therein), including with respect to
any
software embodied therein, in Object Code format only, solely for
the
purpose of exploiting the Company Software (including, without
limitation,
embedding or integrating such software, in Object Code form only,
on
Company or third party websites and/or in Company and/or
third-party
applications and devices);
3.1.4 the limited right to grant in the Territory, exclusive or
non-exclusive, sublicenses in and to the Technology (including
all
Intellectual Property Rights therein), including with respect to
any
software embodied therein, in Object Code format only, to Users,
solely for
the purpose of using the Company Software (including, without
limitation,
as such Company Software may be embedded or integrated in
third-party
applications and devices);
3.1.5 a perpetual, royalty-free, non-exclusive, irrevocable license
to
make additional copies of the Technology as needed for archival or
back-up
purposes;
3.1.6 a perpetual, royalty-free, non-exclusive, irrevocable license
to
copy and display the Documentation only as reasonably necessary to
exercise
the licenses granted to Company in Sections 3.1.1-3.1.5, including
any
sublicense rights therein;
3.1.7 a perpetual, royalty-free, non-exclusive, irrevocable license
to
use, reproduce and display the RazorStream Brand Features in
connection
with the sale, advertising, distribution, exploitation,
publishing,
promotion, and marketing of the Company Software, in each case, as
approved
by RazorStream from time to time (which approval will not be
unreasonably
withheld or delayed); and
3.1.8 anon-exclusive sublicense in and to the Third Party
Software
(including all Intellectual Property Rights therein),as
incorporated in the
Technology, to use and exploit such Third Party Software to the
same extent
permitted by RazorStream in its license agreements with the
respective
owners of such Third Party Software, in each case as set forth on
Exhibit
E.
3.2 Specifications. Exhibit A sets forth either detailed or
high-level
-------------- ----------
descriptions for the Technology. To the extent not already
developed and set
forth on Exhibit A, RazorStream promptly shall develop detailed
Specifications
---------
for each item of the Technology within thirty (30) days after the
Effective
Date, which requirement is a material term of this Agreement as
long as Company
provides timely feedback. All Specifications developed in
accordance with the
foregoing sentence shall be subject to Company's review and
approval, which
review and approval shall not be unreasonably withheld or delayed.
Such
Specifications, and any modified Specifications approved by
Company,
automatically shall become part of Exhibit A for all purposes under
this
----------
Agreement in regards to the initial implementation.
3.3 Hosting Services. During the Term, RazorStream shall host the
Technology
----------------
for the Licensed Entities' access and use of the Technology (the
"Hosting
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Services"). As part of the Hosting Services, RazorStream shall
provide, operate
--------
and maintain at its premises, or facilities under its control and
supervision,
all servers, operating system software, network security,
connectivity and other
items
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<PAGE>
necessary for the proper operation of the Technology in accordance
with its
Specifications, the service level agreement set forth in Article 8
below and all
other provisions of this Agreement.
3.4 Documentation. RazorStream shall provide Company with
Documentation
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(which may be in electronic format) that is sufficiently detailed
so as to
enable a reasonable end-user to use the Technology for its intended
purpose and
which sets forth the Specifications for the Technology. Company may
duplicate
the Documentation so that Company's personnel may use the
Technology and
Documentation to conduct electronic commerce business activities
from as many
work stations as may be required.
3.5 Source Code Escrow. Within sixty (60) days after the Effective
Date,
--------------------
RazorStream shall deposit and maintain the Technology in Source
Code form
(including all any updates, modifications or enhancements),
together with all
Documentation and appropriate supporting materials, in escrow with
DSI
Technology Escrow Services Inc. (or such other escrow agent as
mutually agreed)
for the benefit of Company pursuant to a separate escrow agreement
in a form
acceptable to both Parties. Company shall be permitted to access
and use the
escrowed materials (a) if RazorStream ceases to operate or states,
either in
general to the public, or in writing to Company, that RazorStream
does not
intend to continue to support the Technology, (b) upon the
occurrence of an
Event of Default by RazorStream with respect to any obligation or
duty relating
to the Hosting Services and/or Support Services, (c) upon
bankruptcy or
insolvency of RazorStream, (d) upon termination of this Agreement
by Company
pursuant to Sections 3.6, 14.1 or 14.2, or (e) as otherwise set
forth in the
escrow agreement. The costs for maintaining the Technology in
Source Code form
on behalf of Company by the escrow agent shall be paid by
Company.
The escrow agreement shall include, without limitation, a license
grant for use
of the escrowed materials by Company in such manner as shall be
reasonably
required to exercise the rights pursuant to this Agreement,
including to use,
reproduce, publicly display and perform, and modify (including
without
limitation the ability to alter, change, enhance and make additions
to) the
Source Code consistent with the licenses granted herein. Company
may engage a
third party consultant or independent contractor to modify, change
or enhance
the Source Code on Company's behalf; provided, however, that
Company shall first
require that any such consultant or independent contractor execute
a
non-disclosure agreement. Any modifications or derivative works
(including all
alterations, changes, enhancements and additions) to the Source
Code created by
or on behalf of Company, but not the base Source Code that was the
starting
place for such modifications, shall be owned solely and exclusively
by Company
and RazorStream hereby assigns all of its right, title and interest
in and to
such modifications or derivative works to Company. RazorStream also
shall
promptly place any updates, modifications or enhancements and
accompanying
Documentation and/or supporting materials into such escrow. The
nature and
completeness of the escrowed materials will be subject to
verification at the
facilities of the escrow agent by a representative of Company in
the presence of
a representative of RazorStream. From time to time at Company's
request,
RazorStream shall provide Company with a list of all third-party
software
embedded in the Technology, if any.
3.6 Option to Host Technology. Company may, at its sole option,
elect to
----------------------------
host the Technology on Company's, or a third party's, servers for
the benefit of
all Licensed Entities, by providing thirty (30) days' prior written
notice to
RazorStream at anytime during the Term. Following the exercise of
such option,
RazorStream shall continue to provide the Technology and Hosting
Services as
provided hereunder until such time as Company has confirmed in
writing that the
Technology has been successfully transitioned to Company's, or a
third party's,
servers (the "Transfer Notice"). RazorStream shall use reasonable
and good
----------------
faith efforts to cooperate with Company to transition the
Technology. Company
shall be responsible for all expenses associated with transferring
and retooling
and equipment required for the Technology on Company's equipment.
The exercise
by Company of the option hereunder shall be deemed a termination of
this
Agreement under Section 14.2.
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<PAGE>
3.7 Application to Company and Third Party Websites. For the
avoidance of
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doubt, and without limiting any portion of this Section 3, the
licenses granted
herein shall apply to each individual website operated by Company
or any third
party authorized thereby. The Parties acknowledge and agree that
the websites
operated by Company, or any third party authorized thereby from
time to time,
shall be as set forth on the attached Exhibit F, which Exhibit may
be
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unilaterally amended by Company in accordance with the provisions
of Section
11.1.
4. OWNERSHIP.
4.1 Technology Ownership. As between the parties, the Technology,
Updates,
---------------------
New Versions, Modifications and/or Derivative Works to the
Technology made by
RazorStream and provided to Company by RazorStream under this
Agreement, and the
RazorStream Brand Features, shall remain the sole and exclusive
property of
RazorStream, with all right, title and interest therein to be held
exclusively
by RazorStream, provided, however, that any and all Updates, New
Versions,
Modifications and/or Derivative Works to the Technology made by
RazorStream
shall be deemed to be included within the licenses granted to
Company under the
terms of this Agreement. As between the parties, the Company
Software, and any
Updates, New Versions, Modifications and/or Derivative Works
thereto, and any
Modifications and/or Derivative Works to the Technology, made by or
on behalf of
Company, shall remain the sole and exclusive property of Company,
with all
right, title and interest therein to be held exclusively by
Company.
Additionally, RazorStream acknowledges that as between the Parties,
Company owns
all right, title and interest, including all Intellectual Property
Rights, in
and to all content, information and/or data processed by or
transmitted via the
Technology and Hosting Services, including all User
Information.
4.2 License Restrictions. Except as otherwise provided herein,
this
---------------------
Agreement does not grant to Company any rights of ownership to the
Technology.
Except as otherwise provided herein, Company may not modify,
decompile,
disassemble, reverse engineer or otherwise attempt to discover the
Source Code
of the Technology or create derivative works based thereon, and
Company shall
not remove any proprietary notices, labels, or marks on any
component of the
Technology.
5. CONFIDENTIALITY.
5.1 Confidential Information. During the term of this Agreement,
either
-------------------------
party may come into possession of the other party's Confidential
Information.
For the purposes of this Agreement, "CONFIDENTIAL INFORMATION"
means any
information that a party designates as confidential or which the
receiving party
knows or has reason to know is confidential. Without limiting the
foregoing,
Confidential Information includes financial, business and technical
plans and
strategies, pricing information, customer lists, inventions, new
products,
services or technology. Confidential Information does not include
information
which is: (a) already known by the receiving party at time of
disclosure; (b) or
becomes, through no act or fault of the receiving party, publicly
known; (c)
received by the receiving party from a third party without a
restriction on
disclosure or use; or (d) independently developed by the receiving
party without
reference to the disclosing party's Confidential Information. The
receiving
party may disclose Confidential Information to the extent required
to be
disclosed by a court or governmental agency pursuant to a statute,
regulation or
valid order; provided that the receiving party first notifies the
disclosing
party and gives it the opportunity to seek a protective order or to
contest such
required disclosure.
5.2 Restrictions. Each party will hold the disclosing party's
Confidential
------------
Information in confidence and will not use such information except
as permitted
under this Agreement. Each party will use the same precautions to
prevent
disclosure to third parties of such information as it uses with its
own
confidential information, but in no case less than reasonable
efforts.
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<PAGE>
5.3 Additional Obligations. Each party agrees (a) not to alter or
remove any
----------------------
identification of any copyright, trademark or other proprietary
rights notice
which indicates the ownership of any part of the Confidential
Information, and
(b) to notify the other party of the circumstances surrounding any
possession,
use or knowledge of the Confidential Information by any person or
entity other
than those authorized by this Agreement.
5.4 Privacy Compliance. Notwithstanding anything herein to the
contrary,
-------------------
RazorStream shall not collect, use or disclose any User Information
that would
violate any applicable privacy or other laws, rules, regulations,
generally
accepted industry standards or the terms of this Agreement.
6. PROFESSIONAL SERVICES.
6.1 SOW; Deliverables. RazorStream will perform professional
services
------------------
("Professional Services") for Company, initially as part of the
Implementation
----------------------
Services, as defined below, and as Company and RazorStream may
agree from time
to time. For each project undertaken by RazorStream under this
Agreement
outside of the initial Implementation Services, RazorStream and
Company will
enter into a written Statement of Work ("SOW") pursuant to this
Agreement,
---
substantially in the form of the attached Exhibit B. Each SOW shall
include a
---------
description of the Professional Services to be performed, the work
product to be
produced by RazorStream (the "Deliverables"), the terms of
ownership of the
------------
Deliverables (including ownership of any Intellectual Property
Rights therein),
any requirements and specifications for the project or the
Deliverables, any
compensation to be paid to RazorStream for the Professional
Services and any
pre-approved reimbursable expenses to be charged to Company, and
the project
schedule for performance of the Professional Services and delivery
of the
Deliverables. RazorStream shall complete the Professional Services
described in
each SOW in accordance with the project schedule and/or milestones,
as
applicable, set forth in the SOW or any project plan drafted
pursuant to such
SOW that has been approved by Company. The pricing for the
Professional
Services described in any SOW may be either a fixed amount or may
be charged on
a time and materials basis, as the Parties may agree in the
applicable SOW.
Where a SOW provides that RazorStream will perform the Professional
Services
described such SOW on a time and materials basis, RazorStream shall
set forth an
estimate of the total charges for completion of such Professional
Services and
such estimate shall not be exceeded without Company's prior written
consent.
Unless otherwise agreed in any SOW, any Deliverables created under
this
Agreement shall automatically be included within the definition of
"Technology"
under this Agreement.
6.2 Change Orders. Company may require reasonable changes in the
scope of
--------------
the Professional Services described in any SOW that RazorStream
shall perform
upon receiving notice thereof from Company. Notwithstanding the
foregoing, if
the change in the scope of the Professional Services under an SOW
requested by
Company materially increases the amount of time to be spent by
RazorStream in
providing the Professional Services as so modified, then Company
and RazorStream
shall agree in writing to a change order with respect to such SOW
("Change
------
Order") setting forth a description of the additional Professional
Services to
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be provided by RazorStream and the additional compensation, if any,
for such
additional Professional Services. RazorStream shall not be
obligated to perform
such additional Professional Services if Company and RazorStream
cannot agree in
writing on the pricing for such additional Professional
Services.
Notwithstanding any other provision of this Agreement, Company
shall have no
obligation to pay any charges for any Professional Services
rendered pursuant to
this Agreement that exceed the fixed price, or the estimate of all
total time
and materials charges, set forth in any SOW, unless such additional
charges have
been approved in writing by Company in advance. This Agreement and
any SOW or
Change Order shall be construed as consistent with one another
whenever
possible; provided, however, that notwithstanding anything herein
to the
contrary, in the event of any conflict between any of the terms and
conditions
of this Agreement, on the one hand, and any SOW or Change Order, on
the other
hand, this Agreement shall prevail.
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6.3 Implementation Services. Notwithstanding the foregoing, in
connection
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with the roll-out of the Technology for use in a production
environment by, and
with respect to the roll-out of each individual website operated
by, Company or
any third party authorized by Company, RazorStream shall provide,
pursuant to
the fees set forth in Exhibit D, all (a) account set-up,
engineering and
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implementation hardware, equipment and services reasonably
necessary with
respect to the installation, testing and proper configuration of
the Technology
and Hosting Services to ensure that the Technology and Hosting
Services function
substantially in accordance with the Specifications and otherwise
meet Company's
requirements in all respects, and (b) such training services as
Company may
reasonably request (collectively, the "Implementation Services").
Prior to
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commencing any Professional Services other than the Implementation
Services, it
shall be RazorStream's responsibility to obtain a separate SOW with
Company that
shall govern RazorStream's performance of such Professional
Services and any
compensation owed to RazorStream there for. RazorStream shall not
be entitled to
any compensation for (i) the Implementation Services, or (i) any
Professional
Services rendered by RazorStream for Company unless Company has
agreed in a
separate SOW to such charges.
7. MAINTENANCE AND SUPPORT.
During the Term, and at all times thereafter to the extent Company
continues to
use the Technology, RazorStream shall provide to Company the
maintenance and
support services ("Support Services") for the Technology in
accordance with the
----------------
terms and conditions set forth on Exhibit C hereto.
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8. REDUNDANCY; BACK-UP; THIRD PARTY SERVICE PROVIDERS.
8.1 Redundancy; Disaster Recovery. At all times during the Term of
this
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Agreement, RazorStream shall maintain complete back-up facilities
at a remote
location so as to ensure availability of the Technology and Hosting
Services in
the event that the Technology or Hosting Services experience
technical
difficulties or other problems whether within or beyond
RazorStream's reasonable
control.
8.2 Bandwidth. During the Term, the Bandwidth representing the
connection of
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the Technology/Hosting Services to the Internet shall only operate
at capacity
for periods of time that are commercially reasonable (as determined
by
applicable industry standards and practices in effect from time to
time). In the
event that (a) the Technology/Hosting Services connection exceeds
Bandwidth
capacity beyond periods of time that are commercially reasonable in
any given
calendar month, and (b) Company reasonably anticipates that the
Technology/Hosting Services connection will continue to exceed
Bandwidth
capacity, RazorStream shall provide additional bandwidth as
requested by Company
within thirty (30) days, provided that such increases in Bandwidth
are
reasonable and a commensurate increase in compensation is mutually
agreed
between RazorStream and Company.
Initial Bandwidth will be set at a guaranteed 100Mbps (megabits per
second),
burstable to 1 Gbps (gigabit per second). This given resource
level, independent
of other factors, can support an approximate sustained 800
simultaneous 128Kb
video connections. Burst allowance can support an approximate 7,500
simultaneous
128Kb video connections.
Bandwidth utilization samples are taken for each 5 minute interval
throughout
the month. The 95th percentile of the sample data will be used as
the basis for
all usage charges. The Customer shall be billed the higher of (i)
the Minimum
Ethernet MRC (in the event Customer's 95th percentile usage is
equal to or less
than the applicable Minimum Usage) or (ii) an MRC equal to the
Minimum Ethernet
MRC plus an amount equal to the product of the 95th percentile
usage in excess
of the applicable Minimum Usage for such month multiplied by the
applicable Unit
MRC.
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8.3 Back-Up of Transaction Logs. RazorStream shall make a complete
back-up
-----------------------------
of the Transaction logs on a daily basis during the Term. On the
first day of
every month during the Term, or at more frequent intervals as
reasonably
requested by Company, RazorStream shall deliver to Company a
complete electronic
copy of the Transaction logs for the previous month.
8.4 Notice of Third Party Service Provider. RazorStream may change
its Third
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Party Service Provider as long as notice of such change is provided
to Company
within 30 days of such change.
9. SECURITY.
9.1 Security. RazorStream shall use SSL encryption or other such
technology
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consistent with applicable industry standards and practices as in
effect from
time to time to ensure that the Technology is configured so as to
(a) permit
only Licensed Entities'
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